--- title: "Appian Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Appian. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Appian is a good fit for you!" source_url: "https://www.softwareadvice.com/product/125629-Appian/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [Appian](https://www.softwareadvice.com/product/125629-Appian/) / Appian Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/125629-Appian/) Reviews [Alternatives](https://www.softwareadvice.com/product/125629-Appian/alternatives/) # Appian User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4/5 ### Rating distribution - 5 stars: 29 reviews (38%) - 4 stars: 39 reviews (51%) - 3 stars: 7 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ### Most mentioned pros - It helped my small business improve efficiency by automating repetitive tasks and simplifying several manual processes. - The drag-and-drop interface made it easier to create applications and improve internal processes in a short amount of time. - Over experience is good and easy, Appian tec team helped our team to build web services to get live data from ### Most mentioned cons - Application is not having ability for cuatomers to - Appian sometimes is slow because of large user base and data activity. - Appian is inefficient to handle enormous amount of data. ## Appian customer reviews Showing reviews 1-25 of 77 (page 1). ### Tasks meets process - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Appian is used for approval of various users and services and has a set up where role based/level based approvals are handled. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Appian has functionality for users, where various functions can be created as per the process. #### Cons Appian sometimes is slow because of large user base and data activity. --- ### Appiam alow code no code great tool - Overall rating: 5/5 - Reviewer: Sudharshan K. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent, but requires more tools to model data flows. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Excellent administration dashboards.user setup was very easy. #### Cons Single instance setup is tpugh takes 40 minutes to update a patch in windows. --- ### Millennium Management - Overall rating: 3/5 - Reviewer: Sanjeev R. - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered We are overall happy with the usage of Appian. We are facing few challenges with webapi and discussing that with Appian product team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Usability #### Cons Webapi --- ### Appian Review - Overall rating: 4/5 - Reviewer: Danielle B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I use Appian most days for my job - easy to use and navigate. #### Cons I dont have any negative feedback specific to Appian. --- ### Great Product - Overall rating: 5/5 - Reviewer: Piyush G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Very easy to learn and use on a daily basis #### Cons It could have more features to create maps which are more presentable --- ### Appian User - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BPM tool is nice to use , RPA and other features are available in the tool and i have not used it yet. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Installation and configuration is easy. Maintenance is easy and upgrades are easy. Platform contains latest technologies. #### Cons Expression builder is a tough debugging ask. Design considerations are to run deep. Database design considerations are also to run deep to maintain developers ease to debug and update. --- ### Bc teachers federation Appian systems - Overall rating: 5/5 - Reviewer: Peter V. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I have managed the Appian systems through 5 versions and many application implementations. It is an excellent producer for application development, support no workflow. I thoroughly enjoy supporting the various servers and systems #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of enhancement, application and social media development #### Cons Complexity of some of the process models, difficult system to res,tart. --- ### Great support and services - Overall rating: 4/5 - Reviewer: Gabriele M. - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Adopting Appian was a fairly long affair for us, but I firmly believe, as I did then, that the opportunities for business transformation are huge. The software itself is still being honed and there are some aspects of usability that could use improvement. The user provisioning capabilities could be improved as well. The services offered by Appian PS are superior and the prod support experience is impeccable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibility and applicability. Multiuser and multi developer features. Technical support is outstanding. #### Cons The UI model could use more sophistication. The delivery model could use some simplification, especially the unification of design and designer. Provisioning users for complex apps with a large number of groups can be cumbersome. --- ### Appian Developer - Overall rating: 5/5 - Reviewer: Amir H. - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Appian is very great platform to build a wide range of application. It features many integration points with other platform and rapid user interface development #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multiple integration points and easy to use interface, multiple browser support and rapid user interface development #### Cons No much customization for user interface --- ### Uses rule expression language— does not have native CEP - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 2/5 #### Pros I’ve heard good things on Appian, and heard high degree of satisfaction, but we had a hard time with it at my firm. #### Cons Just IT and process analys map processes. Rule expression language. Has a plug in that offenses challenges from this, but we couldn’t get it to work properly. --- ### BPM Leader - Overall rating: 4/5 - Reviewer: Vaibhav T. - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Overall very good & exciting to use Appian for all BPM needs & automate the complex processes with good user experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User Friendly Easy to maintain #### Cons How Versioning of objects is maintained --- ### Real Appian Review - Overall rating: 4/5 - Reviewer: Ramganesh S. - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Great experience using the product very intuitive and powerful Like the product roadmap and where the product is headed in the future #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easy to use #### Cons Not Scalable to enterprise level --- ### Appian review by an architect - ambrish - Overall rating: 4/5 - Reviewer: Ambrish S. - Industry: Program Development - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Having good time learning appian. Loves new features coming in near future, already liking 17.1 keep it on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use for developers #### Cons Advanced features --- ### Over all experience of appian - Overall rating: 4/5 - Reviewer: Sanjay S. - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Worked on Appian for past 4 years and it is a pretty powerful tool to meet most of the customers require,nets with less development effort #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 --- ### Appian review - Overall rating: 5/5 - Reviewer: Travis T. - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Appian has enabled us to move much more quickly than we have ever moved before. We are moving so quick that at times we are outrunning our clients' ability to keep up with our agile requirements and development! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rapid prototyping and development #### Cons Occasionally the baseline modules aren't designed in a way that would best fit our use case, such as with the charts and graphs --- ### Great product for university processes - Overall rating: 4/5 - Reviewer: Siwar B. - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered As a project manager and product owner I have been impressed with the ease of use of the application as we rolled out the product to university students. The number of project requests is exponentially increasing as potential customers see the value of this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and speed of development #### Cons Inability to customize set features in platform --- ### Good for agile low code rapid development. - Overall rating: 4/5 - Reviewer: Kyle J. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Rapid small scale development. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Appian is easy to learn and use. New employees usually pick it up quickly. Can develop and make rapid changes with less code than many other platforms. Large array of plugins to support the functionality you need like APIs or SQL integration. Constant product releases and continuous improvements. #### Cons Frequent updates can be annoying. Lack of documentation is a huge problem since you cant just google for answers. --- ### Nothing bad to say - Overall rating: 5/5 - Reviewer: Ryan B. - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered As an Appian newbie I was extremely pleased with how easy it is to pick up and start creating things. I know there is more I can do with it, I just need to figure out what that is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### A comfortable ship to be on board in the journey for digital transformation - Overall rating: 5/5 - Reviewer: Sarah J. - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to modify the appearance of a form: you can do it with users. Flexibility: you can really create a lot of different apps for different topics. The speed in development in order to have the first functional mock-up as soon as possible. #### Cons Even if Appian is working a lot on it, it should improve the low-coding features. Improvement of the form design not using sail. --- ### Me's Review - Overall rating: 4/5 - Reviewer: Marlynn E. - Industry: Semiconductors - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I am just starting to work with Appian. I am on my second project we have been working with Persitent #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Changes are made easily #### Cons Some of the field limitations --- ### low code application platform as a service - Overall rating: 4/5 - Reviewer: Ayesha Tabassum M. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The facts that Appian is low code, building an app literally takes days and weeks not months and years. #### Cons Appian should come up with a new price plan, even though it works fine for now the UI needs to be improved and a lot of new features have to be added. --- ### Quick Apps - enables business users - Overall rating: 5/5 - Reviewer: Brian G. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Quick Apps empowers business users by enabling them to take an idea from conception to production in a matter of minutes. The ease of use of quick apps is a game changer for the business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, customer support, consistent improvement in product capability --- ### Believe it's the best - Overall rating: 5/5 - Reviewer: Atli S. - Industry: Management Consulting - Product usage: Used monthly for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Really important to build your business case from beginning as a platform for more than few processes. First steps of course big for companies not familiar with this concept. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good service and a lot of investment been done on professionals utilizing this product. #### Cons I find the cost structure both simple and complicated. Names users can be many and low on big value processes. --- ### Performance - Overall rating: 5/5 - Reviewer: Sweety R. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered The performance could have been better. As it's been used by many users at different levels and different ways. Different platforms are being used for data cause of which the performance may get down. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Appian review - Overall rating: 3/5 - Reviewer: Vamsi V. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Overall good. Good to learn about new features in 17.2 next version. Still need some more features and capabilities #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 ## More reviews [Next reviews](https://www.softwareadvice.com/product/125629-Appian/reviews/?page=2) --- Appian Reviews, Pros and Cons - 2026 Software Advice