# Grasp Software Reviews, Demo & Pricing - 2026 > Review of Grasp Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/128488-Grasp --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Grasp Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/product/128488-Grasp/alternatives/) # Grasp 2026: Benefits, Features & Pricing Wondering if Grasp is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Grasp 4.6 [(21)](https://www.softwareadvice.com/product/128488-Grasp/#reviews) Pricing Starting at €29.00 per month ### About Grasp Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting. The software provides a shared team inbox that stores tickets, private notes and customer queries. Grasp supports various communication channels including live chat, email, WhatsApp, Facebook Messenger and Instagram Direct. Users can run performance reports which include agent response activity and conversation handling times. Grasp also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms. Monthly and annual subscriptions are available. Support is offered via email, chat and over the phone. Wondering if Grasp is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Grasp User Interface ## Popular Grasp Alternatives Main Product Grasp 4.6 [(21)](https://www.softwareadvice.com/product/128488-Grasp/#reviews) Ratings Breakdown - 4.70Ease of use - 4.33Value for money - 4.63Customer support - 4.10Functionality Pricing Starting at €29.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Grasp Pricing and Plans Starting price: €29.00 per month Free Trial Free Version Basic €29.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Grasp Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Grasp API Chatbot Chat/Messaging Collaboration Tools Customer Database Customizable Templates Email Management Email Templates Live Chat Multi-Channel Communication Reporting/Analytics Search/Filter Self Service Portal Social Media Integration Support Ticket Management Tagging Workflow Management ## Grasp Integrations Drupal Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review ## Grasp User Reviews Overall Rating 4.6 Ratings Breakdown 5 62% 4 33% 3 5% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.3 Customer support 4.6 Functionality 4.1 Have you used Grasp and would like to share your experience with others? Kasper S. Verified reviewer E-Learning 11-50 employees Used unspecified for unspecified Review source Reviewed July 2014 Casengo helps us to manage the flow of prospects inquiries 4 Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly. Ratings Breakdown Pros: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it. Cons: There can be some UI improvements. Browsing through cases for examples is not ideal. Read More RF Rodrigo F. Verified reviewer Computer Software 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2024 Perfect Customer Support for WhatsApp Integration option 5 My overall experience is very positive what I use grasp. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation. Cons: it would be nice to see if our customer have read or seen our replies. Read More AW Abdul Hadi W. Verified reviewer Retail 2-10 employees Used daily for more than 2 years Review source Reviewed March 2022 Worst Customer Service 3 Bad. Find something else Ratings Breakdown 3 Ease of use 1 Value for money 3 Customer support 3 Functionality Pros: I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee Cons: Bad customer service in terms of charging the fee, and confusing invoicing system Read More VC Victoria C. Verified reviewer Telecommunications 10000+ employees Used daily for less than 2 years Review source Reviewed March 2023 Grasp review 4 Customer service.Reporting on agent performanceImproved customer experience. Ratings Breakdown 5 Ease of use 4 Value for money 4 Functionality Pros: Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity. Cons: Grasp is very fine at the moment, there's nothing i dislike about it. Read More RS RONALD S. Verified reviewer Telecommunications 501-1000 employees Used daily for less than 2 years Review source Reviewed April 2019 Casengo Review 5 So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights. Cons: It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily. Read More RR Robert R. Verified reviewer Telecommunications 1001-5000 employees Used daily for less than 2 years Review source Reviewed September 2019 Best Live Chat Software for the price! 5 Basic features for live chat. Might be lacking some features however not deal breaking. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very intuitive features when in chat and integrating it for your business. Mobile integration so very industry leading. Cons: Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer. Reasons for choosing Grasp No Read More SO STEPHEN O. Verified reviewer Telecommunications 501-1000 employees Used daily for more than 2 years Review source Reviewed April 2019 Casengo review 5 it's a perfect tool to support customers on whatsapp Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp. Cons: You need a working network and a phone with active data to be able to synchronise to whatsapp Read More IK Isaac K. Verified reviewer Telecommunications 5001-10000 employees Used daily for more than 2 years Review source Reviewed May 2019 useful for keeping in touch with clients 5 It gives us multiple channels to connect with customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: As a customer interfacing environment, our use of Casengo to manager our WhatsApp traffic has proven really useful in assigning SLAs to the correspondences. Cons: The system is still lacks real-time performance analytics / dashboards which would come in handy. Read More MN Merida N. Verified reviewer Telecommunications 10000+ employees Used daily for less than 12 months Review source Reviewed June 2019 Casengo 4 I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly. Ratings Breakdown 4 Ease of use 3 Functionality Pros: The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats. Cons: If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds. Read More Rachel Bayles L. Verified reviewer Information Technology and Services Used unspecified for unspecified Review source Reviewed January 2015 A pleasure 4 Casengo has a smooth, enjoyable, intuitive interface. It was easy to learn and easier to set up, but with all the functionality you would need for the prototype medium sized business site we were creating. Customer service was fast and friendly. Really enjoyed this product. Ratings Breakdown Pros: Intuitive interface Useful features Good customer service Cons: We could not figure out how to shut off the notification ringer without closing out the call, but that may have simply been a problem at our end, since we were using a virtual machine and it was only for a prototype. 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