--- title: "Dispatch Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dispatch. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dispatch is a good fit for you!" source_url: "https://www.softwareadvice.com/product/131902-Dispatch/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [HVAC Software](https://www.softwareadvice.com/field-service/hvac-comparison/) / [Dispatch](https://www.softwareadvice.com/product/131902-Dispatch/) / Dispatch Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/131902-Dispatch/) Reviews [Alternatives](https://www.softwareadvice.com/product/131902-Dispatch/alternatives/) # Dispatch User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 43 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.9/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 23 reviews (53%) - 4 stars: 9 reviews (21%) - 3 stars: 4 reviews (9%) - 2 stars: 3 reviews (7%) - 1 star: 4 reviews (9%) ### Most mentioned pros - Easy to navigate and enter in new customer information. ### Most mentioned cons - Too complex, yet lacks customization. ## Dispatch customer reviews Showing reviews 1-25 of 43 (page 1). ### We switched from another dispatch system to Dispatch Me and love it! - Overall rating: 5/5 - Reviewer: Marz M. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered It is easier to manage and everyone is able to use this system. We are now able to go paperless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites. #### Cons Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit. --- ### Dispatch review 12/30/24 - Overall rating: 5/5 - Reviewer: Jonte J. - Verified reviewer: Yes - Industry: Warehousing - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great customer service. Reliable. #### Cons Didn't have much offers for trucks with pipe racks. #### Reasons for switching to Dispatch Cheaper pricing, offers more vehicle options. On track tracking. --- ### Dispatch an ok system for HVAC - Overall rating: 3/5 - Reviewer: Karrie B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Dispatch for us, was a step up from using Google Calendar. For the overall dispatch and scheduling has been ok. Good means for communication from the field to the office. We used the invoicing section for a time but it did not meet our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Dispatch overall was super easy to implement and easy to use for scheduling. Easy one-way communication with customers from technicians in the field. Field techs liked the ability to review job on cell phones. #### Cons When using the invoicing system, there was no way to edit or make changes as the job progressed if an error occurred or additional items needed to be added. Inability to color-code job types within the schedule display. No ability to do a vertical schedule, only linear, so you can not view multiple days at one time. Poor reporting ability. #### Reasons for choosing Dispatch More than we need and cost is prohibitive #### Reasons for switching to Dispatch Inability to actually have job info and no way to really capture customer data like a CRM --- ### Dispatch Can Be More Competitive - Overall rating: 4/5 - Reviewer: Kimona S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good until the cons came up. There are other issues that I can't mention off the top of my head. The taxes section is incorrect, it does not match the area the customer resides and that causes issue with filing taxes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The basics were there: customer information, time/ date, the ability to edit those and see the change immediately. #### Cons Not being able to change the customer notes. not being able to see the current day without selecting "today". --- ### Useful for small business and large business alike - Overall rating: 4/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed. #### Cons At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly. #### Reasons for switching to Dispatch Setmore is clunky, has too many steps for everything, and doesn't feel like it fits the needs of my contractors. I feel like it's a program better suited for hairdressers or makeup artists who have customers come to their homes/places of business, than it is suited for a contractor visiting customer homes. --- ### Dispatch review - Overall rating: 4/5 - Reviewer: Becky T. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to use, how quick you can learn how to use it. #### Cons The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me. #### Reasons for switching to Dispatch Because American Home Shield uses or recommended Dispatch, so we switched to streamline the job process. --- ### Dispatch is great! - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been really good. It helps me do be more efficient and productive. It induces better performance from the technicians too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dispatch is a mind reader! Its THE perfect companion for service coordination. Streamline and user friendly too! #### Cons Maybe more space for note taking for individual jobs. Also more space for saving notes for just the dispatch and office personel. --- ### Price per month excessive for 'subscription features-Customer Set Up Quirky - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text. #### Cons -Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . - --- ### Needs improvement - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I used this software for a couple months and it needs a lot of help #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Clean graphics, readable. The storage space seems very nice. #### Cons Repetitive information, glitches with the chat. Missing history --- ### Horrible! - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were happy to quit using Dispatch. It didn't suit our needs at all. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros If it had worked properly, I might have something nice to say. But it just never worked properly. #### Cons Crashing, no integration, customer service never helpful --- ### Review - Overall rating: 5/5 - Reviewer: Lauren R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The tracking feature that customers can see where tech is #### Cons It’s complicated to learn how to add job information --- ### Not a fan - Overall rating: 3/5 - Reviewer: Lacy H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we only used it for a year because it was not a good for us and was hard to use #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The only think i like about the software was that is imported dispatched form our warranty company automatically #### Cons I didn't feel that it was usually friendly it was hard to ad notes and navitage around it . not as easy to use as others --- ### Great Service - Overall rating: 5/5 - Reviewer: TROY A. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy and efficient to use. Great product #### Cons I really cant say . I love it. its so much better than my other one. --- ### Great customer support, easy to use, very happy with the product! - Overall rating: 5/5 - Reviewer: Marie D. - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered All my home warranty jobs in one place, easy to use, fabulous customer service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Started using dispatch Me a few months ago and it has streamlined my process with home warranty companies and made it easier for me to track all my jobs. #### Cons I would like to complete billing with the home warranties through this software. I would also like to have all the home warranty companies I work with accessible through Dispatch Me. --- ### Not as good as my service Force - Overall rating: 1/5 - Reviewer: Matthew H. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered They not been able to correct any of my problems that I've had with them all I get is we are still working on it, and we're sorry #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 --- ### Ensured effective delivery management system for intelligent logistics - Overall rating: 4/5 - Reviewer: Bonnaud J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found out that the Dispatch solution is best suited for large numbers of drivers since it keeps them all in check. The benefits of the delivery management software include the ability to properly manage routes to have the packages delivered at the appropriate time. #### Cons The only limitation that I encountered were minor problems with real-time tracking. This would affect the tracking data and decrease the possibility of knowing the delivery position to the customers which at some instances caused confusion in terms of delivery. --- ### Streamlining Operations for Efficient Service Management - Overall rating: 4/5 - Reviewer: Sarah T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with the service dispatch system has been positive in terms of streamlining our service operations and improving efficiency. It effectively manages scheduling, job assignments, and real-time updates, which have enhanced our ability to deliver timely service to customers. However, the challenge of integrating customer data into our main database remains a significant drawback. Despite this, the system's robust features and support have contributed to overall improvements in service management and customer satisfaction within our organization. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The system excels in scheduling and dispatching technicians efficiently. It allows us to assign jobs based on technician availability, location, and expertise, ensuring optimal resource allocation. Managing jobs from creation to completion is seamless. We can create work orders, attach relevant documentation, and track progress throughout the entire service cycle. The reporting and analytics features provide valuable insights into key metrics such as job completion rates, technician productivity, and lead services performances. #### Cons Integrating customer data often requires manual entry or duplicate efforts, as the system lacks seamless integration with our existing customer database. --- ### Best Dispatch system - Overall rating: 5/5 - Reviewer: Shivani p. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with. #### Cons Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times. #### Reasons for switching to Dispatch Was referred by another user --- ### I work with this software daily to schedule clients. - Overall rating: 4/5 - Reviewer: Ashley C. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office. #### Cons I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time. --- ### This software has DRAMATICALLY transformed our business operations!! - Overall rating: 4/5 - Reviewer: Paige M. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All our customer info is harbored for easy access and to reference back when we run into issues or questions! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals! #### Cons IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question. --- ### Dispatch Review - Overall rating: 2/5 - Reviewer: Phil N. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Very frustrating. Very poor customer service. The do not reply to complaints. They do not return calls and they do not call when they say someone will call us. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It works with home warranties which the home warranty companies we work with required us to use this software #### Cons Its to easy to accidentally delete an invoice. Picture quality is horrible. App has extreme difficulty uploading pics. It not the phone as it has the same issues with android or apple and even the latest greatest phones. #### Reasons for choosing Dispatch It was required by the home warranty companies we work with. #### Reasons for switching to Dispatch Required by the home warranty companies we work with. --- ### Best Tool on the Market - Overall rating: 5/5 - Reviewer: CARLA M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered We are able to run a much smoother business and get things done much faster from the field to the office, allowing parts to be ordered immediately and the customer is kept in the loop resulting in happier techs, office and customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps our techs informed as well as our dispatch in real time. Jobs are completed faster and billed out immediately and everyone is in the know #### Cons sometimes it fails to download pictures of the job resulting in having to go back to get model and serial numbers --- ### Over all use - Overall rating: 5/5 - Reviewer: Stella C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the convenience of knowing where my team members are, how they are doing through out their day. The ability to view pictures and notes that are sent to us in office. As well as closing out the records before they come back at the end of the day. The convenience of our clients knowing when their team members are on their way, when they start, when they finish. And a review scoring their service is given immediately. #### Cons Many times through out our day we will get calls from clients expressing they didn't get their notice that their team member was on their way. Delayed notices: --- ### Worst customer service - Overall rating: 1/5 - Reviewer: Derek K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None. The customer support is nonexistent. #### Cons They are literally zero help if you have issues. I've called a few times and I'm still waiting for a return phone call from 3 weeks ago. Don't depend on this program for your business. If you have issues you're going to regretting your decision. --- ### Dispatchers Dream - Overall rating: 5/5 - Reviewer: Dee G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered We are able to get to clients on time and let them know with a push of a button. It cuts out calls to client from the office to advise a tech is on their way. Scheduling is easier when you see the full picture on the map. Easy to keep track of who is missing notes / work orders #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to track technicians Easy to schedule jobs and check the history of work done at clients Pictures can be uploaded Maps are great to be able to schedule jobs in the same area if a tech is close by Clients love being notified when the technician is on his / her way #### Cons More information could be sent to technicians when a job is assigned (Address / Type of job) Reminders 10-15 minutes before the job is scheduled would be great Monthly overview would be great to have #### Reasons for choosing Dispatch It was our first option ## More reviews [Next reviews](https://www.softwareadvice.com/product/131902-Dispatch/reviews/?page=2) --- Dispatch Reviews, Pros and Cons - 2026 Software Advice