--- title: "Encompass Software Reviews, Demo & Pricing - 2026" description: "Review of Encompass Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/133471-Encompass360/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Mortgage Software](https://www.softwareadvice.com/mortgage/) / Encompass Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/133471-Encompass360/reviews/)[Alternatives](https://www.softwareadvice.com/product/133471-Encompass360/alternatives/) # Encompass Review On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Encompass 4.0 [(42)](https://www.softwareadvice.com/product/133471-Encompass360/reviews/) Pricing Pricing available upon request Top Alternatives ### About Encompass Encompass by ICE Mortgage Technology is a digital mortgage solution designed to cater to the complex needs of the lending and investing landscape. It serves as the singular system of record, eliminating the complexities and reducing the cost of lending and investing at scale. Its end-to-end digital mortgage solution enables users to acquire more customers and seamlessly originate, sell, and purchase loans swiftly and efficiently. Developed with the industry in mind, Encompass delivers significant return on investment, making it an essential platform for businesses looking to maximize profitability and streamline their operations. Encompass allows any loan officer and underwriter to track loan applications throughout the whole origination process, arrange loan files systematically and utilize process automate to complete loan underwriting tasks in a matter of seconds. The solution lets users archive any loan file and keep track of closed loans. Additionally, firms can send automated emails to stakeholders, audit existing loans and use the compliance management system to ensure compliance with laws. Other features offered by the solution include document management, risk management,... refinancing, loan appraisal, an integrated pricing engine and third-party documentation. Encompass offers a broad range of features and capabilities that set it apart as a best-of-breed solution for every aspect of the mortgage business. Used by a greater number of mortgage companies than any other solution, it supports smarter decision-making, cost reduction, compliance assurance, and innovation across the entire workflow. The platform provides flexible, intuitively designed customer engagement solutions for lead generation and loan origination, empowering businesses to convert leads into loans and transform prospective borrowers into long-term customers. With Encompass, businesses can deliver a seamless and configurable digital mortgage experience across the board, ensuring an exceptional customer journey and improved loan quality. The platform's seamless and configurable task-based workflows, coupled with powerful automation, enable users to automate previously manual and time-consuming processes, driving efficiency at every stage of the loan lifecycle. This includes functionalities for borrower point of sale, loan officer point of sale, third-party originator portal, marketing automation, and loan origination and closing. Encompass' Developer Connect provides access to open application programming interface (API), which helps lenders with application customization and integration. It is available on a monthly subscription basis and support is available via an online help desk and over the phone. ## Encompass User Interface ## Popular Encompass Alternatives Main Product Encompass 4.0 [(42)](https://www.softwareadvice.com/product/133471-Encompass360/reviews/) Ratings Breakdown - 3.64Ease of use - 3.66Value for money - 3.65Customer support - 4.05Functionality Pricing Available upon request Alternative Product [The Mortgage Office](https://www.softwareadvice.com/crm/the-mortgage-office-profile/) 4.8 [(288)](https://www.softwareadvice.com/crm/the-mortgage-office-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.69Value for money - 4.78Customer support - 4.73Functionality Pricing Available upon request Alternative Product [LOAN SERVICING SOFT](https://www.softwareadvice.com/loan-origination/loan-servicing-soft-profile/) 5.0 [(14)](https://www.softwareadvice.com/loan-origination/loan-servicing-soft-profile/reviews/) Ratings Breakdown - 4.92Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $500.00 per month Alternative Product [HES LoanBox](https://www.softwareadvice.com/debt-collection/hes-loanbox-profile/) 4.9 [(35)](https://www.softwareadvice.com/debt-collection/hes-loanbox-profile/#reviews) Ratings Breakdown - 4.91Ease of use - 4.88Value for money - 4.97Customer support - 4.91Functionality Pricing Starting at $75000.00 per year Alternative Product [Centrex](https://www.softwareadvice.com/loan-origination/centrex-profile/) 4.9 [(8)](https://www.softwareadvice.com/loan-origination/centrex-profile/reviews/) Ratings Breakdown - 5.0Ease of use - 4.75Value for money - 4.50Customer support - 4.75Functionality Pricing Available upon request Alternative Product [LendingWise](https://www.softwareadvice.com/loan-origination/lendingwise-profile/) 4.6 [(72)](https://www.softwareadvice.com/loan-origination/lendingwise-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.46Value for money - 4.53Customer support - 4.38Functionality Pricing Starting at $149.00 per month ## Encompass Pricing and Plans Starting price: Pricing available upon request Free Trial Free Version ## Encompass Features - Popular features found in Mortgage Accounting Amortization Schedule Borrower Management Contact Management Document Management Lead Management Pipeline Management Pre-Qualification Task Management - More features of Encompass API Audit Trail Automated Decisioning/Underwriting Client Database Compliance Management Credit Reporting Customer Management Customer Statements Electronic Applications Electronic Signature For Borrowers Government Loans HUD Settlement Statements Lender Search Loan Management Loan Origination Loan Portfolio Management Loan Processing Marketing Automation Multi-Branch Multi-Company Online Applications Pricing Management Promissory Notes Refinance Management Residential Mortgages Risk Management Third Party Loan Origination Visual Presentation ## Encompass User Reviews ## Encompass customer ratings - Overall rating: 4.0/5 - Total reviews: 42 ### Rating distribution - 5 stars: 18 reviews (43%) - 4 stars: 11 reviews (26%) - 3 stars: 9 reviews (21%) - 2 stars: 2 reviews (5%) - 1 star: 2 reviews (5%) ### Secondary ratings - Ease of use: 3.6/5 - Value for money: 3.7/5 - Customer support: 3.6/5 - Functionality: 4.0/5 --- ### Great support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ellie mae has fantastic support for any questions or troubleshooting #### Cons make sure you have proper bandwidth, takes a lot of resources. --- ### Encompass or Caylyx? - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I give it an 8 out of 10. Encompass takes a while to learn, and if you are new to the industry - it can be a pain to learn this system and how to sell/the process #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros You might be wondering what LOS to use. I do recommend Encompass as it has many integrations with pricing and pulling credit. You can completely work in Encompass with minor use of a CRM. #### Cons I do like using a CRM often. It is great for keeping track, but you cant make any custom fields or access notes/convo log quickly. --- ### Needed but Not User Friendly - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its probably the best it gets but unfortunately noone has yet to do it better. Saddening to think we can so so many things in Home Loan Origination that make it easy on the consumer yet lack so severely in the development of a user-friendly LOS system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Encompass is probably the best LOS system out there but that's also the problem. It has a lot of features, so many in fact that it makes it even more difficult to use. You "can" do just about anything in Encompass in regards to Loan Origination but it is not easy to learn and very cumbersome to use. #### Cons Too busy. Too much like I'm sitting at a 1985 version of Apple IIe computer. It's not very user friendly and doe not have near the helpful help buttons that it needs to quickly explain the thousands of different radio buttons and boxes that it offers. Sure, you can call their "help desk" number or watch their training videos, but have you ever had to watch a training video for Amazon? eBay? Google? - Get my point? --- ### Great Origination LOS for Mortgage Lenders - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Anyone who can take a 1003 application will find this system a breeze to use. It is easy for an originator who is not computer savvy to use without too much system training. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This program is based online so you can access your client's loan from anywhere and work from any location. The ability to merge, duplicate, and split files makes this an incredible LOS to work in since loan scenarios can change at any time. #### Cons If you do not have internet or have an internet outage, you will not be able to access the software. --- ### Best mortgage software I have ever used. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive. I find it a lot easier than other mortgage software systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the reporting functions of the software. The ability to order third party services such as flood certificates, appraisals, compliance checks is top-notch. [SENSITIVE CONTENT HIDDEN] does a good job of releases updates and support. #### Cons Only one person can work in a file at a time. It would be nice if at least two people could work in a file at once. --- ### Encompass is a necessary evil. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It provides us with the ability to create loan applications, and that's about all it is good for. #### Cons It is very "clunky" and not even sort of user friendly. It is slow as heck and well behind the times technology-wise. --- ### Fantastic - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how easy it is to use and customize to your needs. It is also nice te be able to truat the functions it already performs and why iy perfoms them that way. #### Cons I am not sure I have something I dont like. Maybe that in admin reports you have to keep building reports vs being able to use one report that just refreshes with data --- ### The WORST LO Software EVER - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If I had it my way I would never, ever use this software again. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros A lot of modifications are there to be adjusted. #### Cons It looks like Windows 95, slow, slow, slow... #### Reasons for switching to Encompass I switched employers. --- ### Best software in the mortgage industry - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Encompass has customizable features including different templates to fit our company needs. It is the leading software in the mortgage industry for a reason! It aids us in the loan process all the way to close and the reporting feature is great. #### Cons The LO websites are outdated and are due for a major update. Reporting such as website metrics are also limited. --- ### Wish I was still using Encompass - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used other for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use, lots of functionality throughout the software. Interface is updated. #### Cons Nothing bad to say, a mortgage tool that is actually up to date. --- Showing 1 - 10 of 42 Reviews [See All Reviews](https://www.softwareadvice.com/product/133471-Encompass360/reviews/) ## Encompass Popular Comparisons [LendingWise vs Encompass](https://www.softwareadvice.com/compare/76638-lendingwise/vs/133471-Encompass360/)[Mortgage Automator vs Encompass](https://www.softwareadvice.com/compare/133471-Encompass360/vs/211774-mortgage-automator/)[BNTouch Mortgage CRM vs Encompass](https://www.softwareadvice.com/compare/127795-bntouch/vs/133471-Encompass360/)[Calyx Point vs Encompass](https://www.softwareadvice.com/compare/76107-calyx-software/vs/133471-Encompass360/) [Compare All Alternatives](https://www.softwareadvice.com/product/133471-Encompass360/alternatives/) ## See what companies are saying about Software Advice