# Papertrail Software Reviews, Demo & Pricing - 2026 > Review of Papertrail Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/144190-Papertrail --- [Home](https://www.softwareadvice.com/) / [Application Performance Management Software](https://www.softwareadvice.com/category/4140-application-performance-management/) / Papertrail Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Papertrail 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Papertrail 4.3 [(12)](https://www.softwareadvice.com/product/144190-Papertrail/#reviews) Pricing Starting at $7.00 per month Top Alternatives ### About Papertrail Papertrail is a cloud-based log management solution that helps businesses consolidate and monitor application logs, text log files and Syslogs. Supervisors can detect anomalies within system activity and application performance and receive real-time summaries with detailed timestamps, graphs and charts to initiate troubleshooting processes. Papertrail’s built-in search functionality utilizes query syntax methodology to filter data across multiple sources, including applications and servers. Administrators can configure role-based permission levels and access rights, restricting specific users to view, edit or delete information. Additionally, users can configure automated backups and store data archives on a centralized platform. Papertrail comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions, such as Slack, PagerDuty, Librato and more. It is available on monthly subscriptions and support is extended via email. ## Papertrail User Interface ## Popular Papertrail Alternatives Main Product Papertrail 4.3 [(12)](https://www.softwareadvice.com/product/144190-Papertrail/#reviews) Ratings Breakdown - 4.0Ease of use - 4.55Value for money - 4.50Customer support - 4.25Functionality Pricing Starting at $7.00 per month Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(351)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.48Value for money - 4.49Customer support - 4.61Functionality Pricing Starting at $10.00 per month Alternative Product [groundcover](https://www.softwareadvice.com/observability/groundcover-profile/) 4.7 [(32)](https://www.softwareadvice.com/observability/groundcover-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.57Value for money - 4.74Customer support - 4.31Functionality Pricing Starting at $30.00 per month Alternative Product [New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/) 4.5 [(195)](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) Ratings Breakdown - 4.21Ease of use - 3.95Value for money - 4.20Customer support - 4.54Functionality Pricing Available upon request Alternative Product [ManageEngine Firewall Analyzer](https://www.softwareadvice.com/siem/manageengine-firewall-analyzer-profile/) 4.5 [(243)](https://www.softwareadvice.com/siem/manageengine-firewall-analyzer-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.60Value for money - 4.66Customer support - 4.59Functionality Pricing Starting at $395.00 one time Alternative Product [Splunk Enterprise](https://www.softwareadvice.com/aiops-platforms/splunk-enterprise-profile/) 4.6 [(262)](https://www.softwareadvice.com/aiops-platforms/splunk-enterprise-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.26Value for money - 4.25Customer support - 4.52Functionality Pricing Available upon request ## Papertrail Pricing and Plans Starting price: $7.00 per month Free Trial Free Version Free $0.00 flat rate Plan includes: - 48 Hours Search - 50 MB/Month - 7 Days Archive - Unlimited Systems - Unlimited Users 1 GB $7.00 flat rate, per month Plan includes: - 1 GB/Month - 1 Week Search - 1 Year Archive - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Search Alerts Read More 2 GB $18.00 flat rate, per month Plan includes: - 1 Week Search - 1 Year Archive - 2 GB/Month - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Search Alerts Read More 4 GB Pricing available upon request Plan includes: - 1 Year Archive - 2 Week Search - 4 GB/Month - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Search Alerts Read More 8 GB Pricing available upon request Plan includes: - 1 Year Archive - 2 Week Search - 8 GB/Month - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Search Alerts Read More 16 GB Pricing available upon request Plan includes: - 16 GB/Month - 1 Year Archive - 2 Week Search - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Team-Wide Groups & Searches Read More ## Papertrail Features - Popular features found in Application Performance Management Access Controls/Permissions Alerts/Notifications Data Visualization Event Logs Monitoring Reporting/Analytics Resource Management Root Cause Analysis Server Monitoring Uptime Reporting - More features of Papertrail Activity Dashboard Activity Monitoring Analytics Anomaly Detection API Application Management Archiving & Retention Audit Management Audit Trail Charting Compliance Tracking Correlation Analysis Data Analysis Tools Diagnostic Tools IP Filtering Log Analysis Log Collection Log Management Log Parsing Log Rotation Network Monitoring Pattern Detection and Recognition Performance Metrics Real-Time Monitoring Remediation Management Reporting & Statistics Search/Filter Server Logs Threshold Alerts Troubleshooting Visual Analytics ## Papertrail Integrations Datadog Integration rated undefined from -1 review PagerDuty Integration rated undefined from -1 review AppOptics Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Amazon CloudWatch Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review ## Papertrail User Reviews Overall Rating 4.3 Ratings Breakdown 5 33% 4 67% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 4.5 Customer support 4.5 Functionality 4.3 Have you used Papertrail and would like to share your experience with others? Diego M. Verified reviewer Investment Management 11-50 employees Used daily for more than 2 years Review source Reviewed February 2019 Simple UI, just what you need for log management 5 I love how it is like having the terminal, but all your logs in one place. tail/grep is really all you need when reading logs, their autorefreshed ui and search does what I need, and having things like email alerts when certain keywords appear on certain servers is a nice feature Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: tail -f style by default. No need to refresh the screen to get new events. But also has nice search with special character to exclude terms, time range, etc Cons: Nothing, all our team needed was a central place to get all our logs from, and papertrail did just that Read More VR Verified Reviewer Hospital & Health Care 201-500 employees Used daily for more than 2 years Review source Reviewed March 2018 Used papertrail to log and monitor user devices and app usage. 4 We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical. My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full potential. We have a team of three developers who are competent enough to get what they need out of Papertrail, but I worry they may be missing out on some benefits we weren't even aware existed. Having software that you worry is too powerful for you to fully comprehend how your organization could benefit from it is a great problem to have though. Especially when it comes with an affordable price tag. This complaint is more about my own knowledge base and less of an issue with the software. Ratings Breakdown 2 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds. Cons: Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of. Read More HQ Hung Q. Verified reviewer Computer Software 201-500 employees Used daily for less than 6 months Review source Reviewed December 2019 My review 4 Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Intuitive UI, easy to use and setup. I can integrate papertrail to my app rapidly. It saves me a lot of time for troubleshooting issues. Cons: Do not have the on premise (Self-Hosted) version. Reasons for choosing Papertrail on premise version Read More VR Verified Reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed August 2022 Quickly monitor, filter your logs and get notified about errors 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Functionality Pros: We use Papertrail for monitoring all of our micro services. It's really convenient to get an overview of the state of a service, quick and easy to filter through logs and to set up alerts for warnings or errors. Because of its integration with Heroku, adding Papertrail to a new service can be done in just a few clicks. Cons: It may be difficult to use some functions without prior software development knowledge. The syntax for filtering logs differs from the one used to set up alerts (with the latter being regex). Read More VR Verified Reviewer Information Services 201-500 employees Used monthly for less than 2 years Review source Reviewed November 2021 Maintain logs and detect errors instantly 5 With Papertrail, we are able to gain visibility into our IT infrastructure and better analyze logs to improve troubleshooting as errors arise. It's great to have a centralized hub for logs and advanced monitoring tools at hand with powerful search capabilities. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Papertrail is packed with tons of features for log management. It has dashboards with an intuitive interface, search filters to find specific logs in a bunch of raw log data, and log archiving to store logs you may want to keep in the future. I especially find their search capability impressive since you can enter various keywords to quickly find what you are looking for and troubleshoot root causes. Cons: When configuring logs from the server to Papertrail, I wasn't able to enable this on my own. I needed a web developer's help since they are different ways to integrate the logs in Papertrail and I found it to be confusing. I didn't find their online resources to be as helpful either, however, their customer service is responsive and can point you in the right direction. Read More KV Kevin V. Verified reviewer Accounting 51-200 employees Used daily for less than 2 years Review source Reviewed February 2017 Nice log aggregator 4 PaperTrail does the trick for log aggregation, it may not be quite as fully featured as others but the price makes up for it. For basic log aggregation it works well and has a decent search mechanism. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Good price, overall good general functionality. Product performs well and was easy to setup. Cons: The search functionality could be beefed up, they have a variety of options but based on the UI it isn't always obvious. Read More VR Verified Reviewer Computer Software 11-50 employees Used weekly for less than 12 months Review source Reviewed December 2019 Quick and basic solution for centralized logging 4 We use this to aggregate log for our microservices app. The integration process is simple and straightforward, but analytic feature should be improved. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Easy to integrate: It took only 30 minutes to integrate Papertrail with our application. There are step-by-step instructions to integrate Papertrail with your app in most web servers/frameworks. Cons: The UI is pretty basic. No built-in analysis feature, we have to export the log manually for analysis. Read More VR Verified Reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed December 2018 Great way to catch logs if you're on top of things. 4 Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: It is easy to link Papertrail to applications and search logs for the given log storage time. Cons: We only keep logs for 24 hours, and then we store them in S3. It is very difficult to search through these logs since they are broken up into one hour chunks and all mixed together. Though I understand if that is outside of Papertrail's control. Read More VR Verified Reviewer Used weekly for less than 2 years Review source Reviewed July 2018 Useful, Very Insight ful tool, with erespect to Heroku APP 4 Event logs, debug logs of application (Custom applications running on Heroku) Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Good Insight on debug logs, and event monitoring, Provides high lithed view of the errors in the application. Cons: Monitoring database events, there is scope for improvement on monitoring the database level events/logs/deadlocks. Read More Jose F. G. Verified reviewer Internet 51-200 employees Used monthly for less than 6 months Review source Reviewed May 2020 Helps consolidate logging in today’s containerized world 5 We’re able to keep track of key transactions logging and debugging errors faster and more efficiently. Ratings Breakdown 4 Ease of use 5 Value for money 4 Functionality Pros: With today’s web infrastructure relying on multiple containers, it means that logs generation speed has multiplied and it makes it difficult to debug and trace core functionality. Papertrail helps solve the issue by providing a pipeline to a clean UI and tools to make it easy to debug and keep visibility of key application transactions. Cons: It’s cost structure was confusing at first and we spent our quota too quickly. It required us to rethink what to log and what not to log, which isn’t necessarily a bad thing. Read More Showing 1 - 10 of 12 Reviews Load More Reviews ## See what companies are saying about Software Advice