--- title: "TeamUp Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TeamUp. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TeamUp is a good fit for you!" source_url: "https://www.softwareadvice.com/product/147712-Teamup/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [TeamUp](https://www.softwareadvice.com/product/147712-Teamup/) / TeamUp Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/147712-Teamup/) Reviews [Alternatives](https://www.softwareadvice.com/product/147712-Teamup/alternatives/) # TeamUp User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 346 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 288 reviews (83%) - 4 stars: 54 reviews (16%) - 3 stars: 4 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The ability to integrate with stripe and create family memberships has really helped grow my academy - My clients appreciate the reminder for their sessions and also a thank you for the birthday message that I am able to send. - How user friendly it is for me and for my customers. How it has every facility I need and more, and how it’s made my admin such a small part of my day now. ### Most mentioned cons - Unfortunately the cost became the main issue as well as there was no instructor app to use it was very annoying when out and about. - I don't like that I have to pay in US$ as a Canadian business. - I don't like spead it opens on my phone- ## TeamUp customer reviews Showing reviews 1-25 of 346 (page 1). ### Go team up review - Overall rating: 5/5 - Reviewer: Jo W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. On the whole it is good. I have never had any problems with it. Customer service resolves issues quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really easy to use. Booking classes is great. Customer service is great. The app is also really easy to use. Clients love it. #### Cons The price has gone up. When I first started using it , I paid 46 per month. It’s not nearly 82 pounds. This is a lot for a small business. --- ### Happy Clients = Happy Business Owner - Overall rating: 5/5 - Reviewer: Kerry W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fab! I find TeamUp straightforward and easy to use, but most of all it is simple for my clients, and if they are happy, I am happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to offer different packages for my clients and how simple it is for my clients. #### Cons The sales side was quite pushy/persistent! Ive also just tried to use the store and this isnt the most simple to set up, so will probably not use that option #### Reasons for choosing TeamUp TeamUp offered what I needed at a reasonable price #### Reasons for switching to TeamUp Fitune didnt offer the flexibility to offer different packages #### Vendor response Hi Kerry, thanks so much for taking the time to share your experience with TeamUp! We're so pleased to hear you find our gym management software straightforward, easy to use, and flexible, especially when it comes to creating packages for your clients. We appreciate your feedback regarding the sales approach and the store setup. We would really recommend continuing to add all your items to the store, as you will then be able to use our intuitive Point of Sale for merchandise, memberships, and appointment/class bookings. We've received really positive feedback about how the POS makes in-person sales easier and quicker! You can always reach out if you need any assistance at any point. Thank you for choosing TeamUp over other options, and we’re glad to have you on board! Replied March 2025 --- ### Excellent booking system. - Overall rating: 5/5 - Reviewer: Jules H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can focus on teaching rather than constantly answering booking requests from my clients. It’s easy to use and collecting monthly fees from clients is hassle free. #### Cons I’ve used TeamUp over 4 years and nothing negative comes to mind. --- ### Great service with fair and transparent pricing - Overall rating: 5/5 - Reviewer: Paul D. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really good. The support team have helped me with a few automations to work with my website. They reply super fast #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and get up and running. The ability to integrate with stripe and create family memberships has really helped grow my academy #### Cons Possibly a coach/owner app would be good. And the ability to manage the schedules Otherwise no complaints --- ### TeamUp is phenomenal - Overall rating: 5/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phenomenal in short. My biggest career regret was moving to Momence. We came back to TeamUp after a traumatic experience ;-) Never ever moving again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brilliant easy to navigate even for not tech savvy clients. Intuitive layout. Incredible functionality. The thing everyone takes for granted is NO GLITCHES. With 2 other softwares we used customer support on weekly basis. We have NEVER used TeamUp support as we simply never needed it in the whole 5 years. Constant updates to functionality with the same clear pricing structure :-) I #### Cons Back in the day it was inability to brand seperate sides of the business. I still wish we could add graphics to every event. #### Reasons for switching to TeamUp Mindbody was a shocking mess. 5 teams working on different parts of the software not communicating. It just didn't work well on top of ridiculous price increases. Momence- it's a castle build in the sky with no foundations ;-) Loads of promises and looks beautiful but it's fragile and the database breach left us vulnerable and not supported. Not to mention constant accidental overcharging. #### Vendor response Thanks, Anna, for your thoughtful review of TeamUp. We're glad to hear you find our platform intuitive and reliable, especially compared to your previous experiences with other software. Knowing you came back to TeamUp after temporarily trying out another solution reaffirms that we're the best placed gym management software for fitness businesses! It's great to know that our constant updates and clear pricing structure have had such a positive impact on your business. We appreciate your feedback regarding event graphics—we'll take your valuable input into consideration for future improvements. If you have any more suggestions or need assistance, don't hesitate to get in touch. Thanks for being a part of the TeamUp community! Replied March 2025 --- ### Teamup is Amazing - Overall rating: 5/5 - Reviewer: Aubrey T. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 11/10 They are quick to respond and fix any issues. They are constantly updating their system and adding new features and I have never had an issue with student sign ups or anything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of the features and the pricing structure. #### Cons I would like if there was a feature added that allowed a class to auto cancel some time period before the class if there are no sign ups. #### Reasons for choosing TeamUp Price, ease of use, not feeling like I was being “sold” on a product #### Reasons for switching to TeamUp Wellness living is a scam. They scammed me and my customers out of several hundred dollars #### Vendor response Hi Aubrey, thank you so much for your amazing review! We're happy to hear that you're loving TeamUp's features, pricing structure, and support. It's great to know quick responses from our Support team and constant updates are making a difference for you! We'll definitely take your suggestion about an auto-cancel features for classes with no sign-ups into consideration as we continue to improve our management software. We're so glad you chose TeamUp after exploring other options! If you ever need anything or have more ideas to share, just get in touch. Thanks! Replied March 2025 --- ### Brilliant Service - Highly endorse the use of this platform - Overall rating: 5/5 - Reviewer: Jake M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience, everything is simple and easy to use yet so effective and exactly what we needed as a business. I would use it again every time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is the main system we use to run our centre. We have a small membership base of around 125 members. It makes it really simple to understand and to use. For the price we pay it works brilliantly and you only pay more if you start to have more paying members. The support from the team up staff is great and always reply almost instantly and solved every single problem I have had so far. We use Gocardless to take payments and this links perfectly with that so our payments are straightforward and linked easily to our memberships. #### Cons I dont have any major complaints at all regarding the use of Team Up as I have never encountered an issue at all. --- ### Efficient, Secure, and Cost-Effective - Overall rating: 5/5 - Reviewer: Chelsea E. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with TeamUp has been very positive. I appreciate the security features that make both staff and patrons feel confident using the system. The payment processing is smooth and reliable, which helps everything run efficiently. On top of that, the platform provides strong value for the money, especially with how much time and effort it saves #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked how easy TeamUp was to use and how organized it kept everything. Scheduling and managing availability was simple, and the reminders helped reduce confusion. It saved time and made communication with the team much smoother. #### Cons Overall TeamUp worked really well, but some of our older patrons struggled with using it at times. They occasionally found it confusing to navigate or had trouble getting set up, which meant we needed to provide a little extra support. --- ### A great product. A brilliant service. A very good price. - Overall rating: 5/5 - Reviewer: Ronan F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it. User experience is very easy for our members from a browser, iOS or android. My team use it effortlessly from their phones when making changes to classes on the go. Managing membership, and making individual changes to membership is very easy and brilliant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How effortless is handles membership purchases and stripe integration. Business dashboard is extremely good. Always adding new features to the service and continuously improving #### Cons No major flaws yet. No persistent issues have arisen yet thankfully. #### Reasons for choosing TeamUp Good sales demo, good product and price pint #### Vendor response Thanks for taking the time to share your positive experience with TeamUp, Ronan. We love hearing how easy you find managing memberships and how useful the dashboard is. And it's great to know that the user experience is seamless for you and your members across all platforms. Our continuous improvements and new features are so important for meeting the evolving needs of fitness businesses, so if you ever have any suggestions or feedback about how we can further enhance your experience, please don't hesitate to reach out. Replied March 2025 --- ### Team Up a great Platform to manage your Fitness Studio - Overall rating: 5/5 - Reviewer: Andrea D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great, the clients service its ralla good and team also. Nothing really bad to said. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All it's great but what I like the most it's how easy and accessible is the app to control all the Studio, clients, paiement, bookings, contracts... #### Cons the changing looking of the Calendar for clients and not having the option of keeping the old one #### Vendor response Thanks, Andrea, for sharing your review of TeamUp! As you point out, the ease and accessibility of our platform make it a great software solution for managing all aspects of fitness businesses, from your client database to payments and bookings. And it's great to hear that our customer support has had such a positive impact on your experience! We appreciate your feedback regarding the calendar, and will take your suggestion into consideration as we continue to improve our platform. If there is anything else we can do to enhance your experience, please don't hesitate to reach out. Thanks for being a valued member of our community! Replied March 2025 --- ### I use teamup and will probably never leave because there lie customer service is exceptional - Overall rating: 5/5 - Reviewer: Carrie B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Brilliant. Because the staff are so good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the people and the quality of the support / customer service more than I do the software. The software does the job relatively easily but there are features I wish I had. The great thing about TeamUp is that they listen to your needs and then take action on the things you want and need. #### Cons The illability to have 7 day free trial as a stand alone thing. It has to be a membership which means it counts in your reports as a customer when it is not. Also as a lead magnet the link to a 7 day free trial created as a membership means you can’t direct new leads directly to team up as there are too many loops for a new customer to jump through before they enter there contact details and book in there free sessions . You need to think more about lead generation and how you can help us with this . Also not being able to take customers card details when they do a free trial so payment is taken on day 8 ks a really problem for me. #### Reasons for choosing TeamUp Because it was recommended by a good friend with a similar business --- ### Team Up - The Best ! - Overall rating: 5/5 - Reviewer: Gareth K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A business lifesaver for me. I wouldn’t like to imagine a world without it. Absolutely unthinkable 👀🤗 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless client management - removed 90% of business admin, freeing up buckets of time for me as business owner. #### Cons Hard to detail - but a messaging app to seamless contact clients would be fantastic! To be able to contact a scaling customer base at the click of a button 🙌 --- ### I love team up - Overall rating: 5/5 - Reviewer: Simon M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The system is the best and I can't see myself switching to another booking app. The support is quick to respond and always very helpful. There are also new features being added all the time, which is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The easy to use app is not just straight forward to use for myself but also for my clients. My technophob clients tell me how easy it is to operate the app. I save hours of time with the automated messaging service. My clients appreciate the reminder for their sessions and also a thank you for the birthday message that I am able to send. #### Cons Some extra features would be great. Sending an online christmas card or season greetings messages. I would love a message to go out to members who are running low on sessions, with a reminder to book. #### Vendor response Hi Simon, thanks for your insightful review! We're delighted to hear that both you and your clients (even those who don't "do" technology) find our app user-friendly, and that the automated messaging service is saving you valuable time. It's the small touches like session reminders and birthday messages that can really make a difference to the customer experience. It is possible to configure an automated low pack notification to go out to members when their class pack is running low and they need to buy a new one. Simply go to Communications -> Notifications -> Customer Membership: Pack Running Low to configure your personalized message. We also value your suggestion for season greetings messages—your idea will be considered as we work on new enhancements. We're always eager to improve our software, so please keep your suggestions coming! As always, if you ever need assistance, don't hesitate to reach out to our Customer team, who will get back to you promptly. Replied March 2025 --- ### Best gym management system - Overall rating: 5/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent Very minor issues and always a speedy helpful response #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for both the business & members w #### Cons Light blue writing on a grey background makes it difficult to see on your phone screen Would like document storage for our members to access for recipe packs etc like we use in demand for home workout videos #### Vendor response Thanks so much, Julie, for your positive review! We love hearing that both you and your members find our gym management software easy to use. We appreciate your feedback regarding the text and background colour; we're always looking for ways to improve user experience, and we'll take this into consideration for future updates. We will also explore your suggestion of a document storage feature further. Thank you again for your kind words and for highlighting our responsive customer service! If you have any more suggestions or need assistance, feel free to get in touch. Replied March 2025 --- ### Great customer service - Overall rating: 5/5 - Reviewer: Theresa B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really positive experience, it was easy to transition my business over to Team Up and being able to set up memberships has reduced my admin time too #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is great, it is easy to arrange meetings, have an online chat or ask AI - meaning that queries get answered and resolved quickly #### Cons The diary viewing could be clearer to see #### Vendor response Thanks, Theresa, for your review of TeamUp! We love hearing your positive customer support experience, and how easy it was for you to switch to TeamUp. We also appreciate your feedback about the calendar view and will take it into consideration as we continue to improve the platform. If you need any assistance or have more suggestions, don't hesitate to reach out. We're here to help! Replied March 2025 --- ### Solid, all round platform that makes up in functionality what it lacks in gloss - Overall rating: 5/5 - Reviewer: Teresa O. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I credit the overall success of my business model to the flexibility of TeamUp. Being able to set up the class passes, including the First Class Free, and having different pricing models for the various classes, courses, and subscriptions has been great. My clients are mostly all over 60 years old, and the fact that 95% of them find using the online registration easy...is amazing! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it was able to handle both Class Passes, and courses, and monthly subscriptions. For the Class Passes, I hold the same class in different locations throughout the week, and my clients are able to attend any one. My business you would have thought was super-simple, as I'm just one instructor, but it's suprising how many 'exceptions' to my standard classes I've had to accommodate as part of my business, and mostly TeamUp has been flexible enough for me to figure out a way to set it up. For example, my First Class Free policy, that I was able to create a special single-use pass for. Something as simple as a Class Pass can be surprisingly complicated when you think about all the options....but teamUp handles pretty much everything I've needed. #### Cons The reports are pretty useless for revenue forecasting or for much real customer management. It's not possible to email a list of 'people who have ever attended my Friday class' for instance - important for when I have to cancel at the last minute, and I know that not everyone who will turn up has actually registered. Also i would love a report showing how many class passes were outstanding, so I could anticipate when people would need to be renewing. From the courses, the one feature that I've found difficult to implement is for my dance classes, where there could be a couple, or an individual. TeamUp expects one person = one admission = one price, so handling couples or multiple registrations under a single name is not possible without some creativity! #### Reasons for choosing TeamUp The overall flexibility to handle class passes and courses --- ### Highly recommend this product if you are starting up a brand new business! - Overall rating: 5/5 - Reviewer: Tina K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic support, wonderful application. There have been quite a few times that we couldn't figure out how to do something, the online help tool is wonderful, plus the option to send your question to TeamUp and receive a response / solution within hours has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My [SENSITIVE CONTENT] and I built our own website, took many, many hours researching products that we thought might be good for the pricing and ease of use, as we have never, ever done anything like this before #### Cons I can't think of one single item; we haven't had any problems with the app being offline, no glitches, no problems in how we use it. #### Reasons for choosing TeamUp Pricing, comparison of features against other platforms. We did reach out and request a demo and spent 45 minutes with a delightful TeamUp rep from the UK (at the very beginning before we made final decision). I liked that an initial Trial period was set up, so we were not locked into an annual contract from day one. --- ### Team up review - Overall rating: 5/5 - Reviewer: Julie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Okay so far. Will need to make some changes in the new year to our memberships so will definitely be calling up for help to find out the easiest way to do it, but as always I’m sure it will be good and helpful service! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good customer service. Reduces admin, records everything for me, allows customer to make bookings and changes themselves, lots of new features I’m yet to explore too! #### Cons Expensive and sometimes missing features (can’t think on the spot right now but when I’m trying to do stuff sometimes I get frustrated because it doesn’t allow me to do something in the way I need it. Have contacted customer service in the past about certain things and they have been good and helpful but sometimes they also agree that the system can’t do everything I need it to do. But they do try and figure out other ways I can use the system to try and help me to make it work. I also really don’t like gocardless or stripe. I get so many issues from them, I wish there was a better option. --- ### Great product, with a lot of good functions - Overall rating: 4/5 - Reviewer: Łukasz D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Works well, provides a reliable base to work on #### Cons Some really odd style features, but we've become acustomed to it #### Reasons for switching to TeamUp simpler, cheaper --- ### Underpinning the daily running of my business - Overall rating: 5/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Brilliant, I have always found the help desk to be on point, and clear in explaining a solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the integration of the many different elements of the customer journey (class booking, membership payments etc) , which are traceable by studio location, and class type. The ability to easily drill down vertically by category, and to make quick and easy changes. Genuinely couldnt run my business without it. #### Cons That customers can create multiple accounts (their identity on the system is not unique) and thereby reappear numerous times to use Introduction offers or deals, or referral credits. And that the only way to check is manually! Probably the biggest weakness. #### Reasons for choosing TeamUp Not my decision, already embedded within our franchise network by the franchisor --- ### Always developing - Overall rating: 5/5 - Reviewer: Katie F. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional. Reliable system that has never let us down. Constant development and improvements supported by a great customer service team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Initially the softwares ease of use is one of its main benefits, not inly for us as a company but for the client also. This is supported by the use of a mobile app which most of our clients use to make class bookings. Secondly though, is that the software is always improving and the team not only offer fantastic customer services and support with issues but welcome ideas too. #### Cons For us it would be the ability to message people through the app with class updates etc. You can get email lists quickly but email is becoming dated and we instead rely on whats app - if there was a way to improve this through the app it would be very useful. --- ### You changed my work! Everything improved when i started using this software so thank you so much - Overall rating: 5/5 - Reviewer: Jalma Alessia S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Amazing. Very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows me to keep track of everything 24/7 and this is essential! #### Cons Probably would like an extra interface where i could see every class going on at the same week in the studio, like a weekly detailed timetable --- ### Brilliant software for Studios and Gyms - Overall rating: 5/5 - Reviewer: Clare W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Brilliant software Great customer service and support whenever needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and use as admin. Love all the automation as saves a lot of time and effort.User friendly for members too #### Cons Would like to be able to customise and brand the payment page to look more like my landing page #### Reasons for choosing TeamUp Cheaper and looked more user friendly --- ### TeamUp Review - Overall rating: 5/5 - Reviewer: Lesley D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The app is great and the customer service team are on point and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how user friendly this product is and the dashboard is really great for a snap shot of the studio. I work on Team Up daily. #### Cons Honestly not really found anything I don't like and if I do have an issue or a question - it is resolved within 24 hours with the side chat. --- ### Great platform! - Overall rating: 5/5 - Reviewer: Amy F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been awesome and works well for what I need. The support is really great as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I use it everyday to manage my business and it works like a charm! I love the on demand feature and the fact that clients mange their memberships and class passes on their own. #### Cons I wish their was an auto time zone change for where my clients live for class times. #### Reasons for choosing TeamUp The price and the features ## More reviews [Next reviews](https://www.softwareadvice.com/product/147712-Teamup/reviews/?page=2) --- TeamUp Reviews, Pros and Cons - 2026 Software Advice