# RouteGenie Software Reviews, Demo & Pricing - 2026 > Review of RouteGenie Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/151240-RouteGenie --- [Home](https://www.softwareadvice.com/) / [Transportation Management Software](https://www.softwareadvice.com/scm/transportation-management-software-comparison/) / RouteGenie Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/151240-RouteGenie/reviews/)[Alternatives](https://www.softwareadvice.com/product/151240-RouteGenie/alternatives/) # RouteGenie 2026: Benefits, Features & Pricing Wondering if RouteGenie is right for your organization? Our Transportation Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview RouteGenie 4.9 [(14)](https://www.softwareadvice.com/product/151240-RouteGenie/reviews/) Pricing Starting at $50.00 per month ### About RouteGenie It’s possible to find everything you want in a single NEMT software system. RouteGenie reduces your costs by building you the most efficient schedule possible based on the number of vehicles and drivers at your company. Optimum scheduling allows customers to see 10-20% fewer vehicles on the road and miles driven. Additionally, the system is built to make real-time trip changes, so whether you experience no-shows, driver call-offs, or vehicle breakdowns, RouteGenie is able to adjust and keep your business running smoothly. It offers an enhanced client experience by giving passengers the ability to see a driver’s location, book a ride from the passenger app, and more. View all your trip information in one place, bill customers directly from the driver app, and see the difference an automated NEMT trip process makes with RouteGenie. Wondering if RouteGenie is right for your organization? Our Transportation Management Software selection experts can help you in 15 minutes or less. ## RouteGenie User Interface ## Popular RouteGenie Alternatives Main Product RouteGenie 4.9 [(14)](https://www.softwareadvice.com/product/151240-RouteGenie/reviews/) Ratings Breakdown - 4.79Ease of use - 4.71Value for money - 4.64Customer support - 4.57Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Samsara](https://www.softwareadvice.com/fleet-management/samsara-profile/) 4.5 [(1007)](https://www.softwareadvice.com/fleet-management/samsara-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.27Value for money - 4.25Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Freightview](https://www.softwareadvice.com/scm/freightview-profile/) 4.7 [(743)](https://www.softwareadvice.com/scm/freightview-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.62Value for money - 4.66Customer support - 4.48Functionality Pricing Starting at $149.00 per month Get Price Alternative Product [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/) 4.5 [(1688)](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.21Value for money - 4.40Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [PCS TMS](https://www.softwareadvice.com/scm/tms-express-profile/) 4.2 [(242)](https://www.softwareadvice.com/scm/tms-express-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 3.99Value for money - 4.17Customer support - 4.05Functionality Pricing Available upon request Get Price Alternative Product [Truckbase](https://www.softwareadvice.com/fleet-management/truckbase-profile/) 4.8 [(72)](https://www.softwareadvice.com/fleet-management/truckbase-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.74Value for money - 4.94Customer support - 4.60Functionality Pricing Starting at $490.00 per month Get Price ## RouteGenie Pricing and Plans Starting price: $50.00 per month Free Trial Free Version Basic $50.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## RouteGenie Features - Popular features found in Transportation Management Billing & Invoicing Customer Management Dispatch Management Fleet Management Live Driver Tracking Order Management Real-Time Monitoring Routing Scheduling Shipping Management - More features of RouteGenie Accounting Integration Activity Dashboard Activity Tracking Alerts/Escalation API Automated Scheduling Carrier Management Communication Management Customer Database Customizable Reports Data Import/Export EDI Electronic Signature Employee Management Geographic Maps Geolocation GPS Historical Reporting Invoice Management Location Tracking Maintenance Scheduling Mileage Tracking Mobile Access Mobile Alerts Mobile App Monitoring Order Tracking Performance Metrics Quotes/Estimates Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Updates Reporting/Analytics Reporting & Statistics Route History Route Management Route Optimization Self Service Portal Status Tracking Third-Party Integrations Transportation Management ## RouteGenie Integrations authorize.net Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Google Maps Integration rated undefined from -1 review ## RouteGenie User Reviews Overall Rating 4.9 Ratings Breakdown 5 93% 4 0% 3 7% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.7 Customer support 4.6 Functionality 4.6 Chase L. Verified reviewer Transportation/ Trucking/ Railroad 51-200 employees Used daily for less than 12 months Review source Reviewed April 2022 Improved Fleet Efficiency and Increased Trip Volumes Without Adding Vehicles 5 Making the switch to RouteGenie really helped us take our operation to a new level. Our scheduling tasks take a fraction of the time and we’re seeing much more efficient routes and we’re able to make much better dispatching decisions on the fly and do it faster than with our old software. These two things allowed us to increase our trip volume by about 20% and we didn’t even need to put more vehicles on the road to do it. We recommend RouteGenie to anyone that wants to be more efficient and grow their business without big increases in your overhead. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The algorithm that drives Route Genie's find vehicle tool for real time dispatching and building the next days schedule is outstanding. There are countless automations built into the software which saves our dispatch and billing team hours of work weekly. Also, the reporting feature is the best I've seen from any NEMT dispatch software. Cons: So far, we have not experienced any Cons for RouteGenie. The support team is fantastic and the few times we've encountered features that require improvements to meet our business requirements- the dev team at RouteGenie is very open to developing the feature in a reasonable amount of time. Reasons for choosing RouteGenie The routing algorithm and the capabilities of their software dev team. Vendor Response Chase, thank you for sharing your review with others. We are happy that you've been growing, more clients should be able to use your A+ transportation services! Replied April 2022 Read More BT Brian T. Verified reviewer Transportation/ Trucking/ Railroad 51-200 employees Used daily for less than 2 years Review source Reviewed December 2021 Best dispatch 5 My overall experience with Route Genie has be great. Working with the employees is such a joy because you call and they treat you with such respect, Also called with ideas that they thought where great and in no time at all the ideas where added the program. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The pros of Route Genie is the ease of use. Cons: The cons of Route Genie is that there is other companies out there and you should not have to look any further. Reasons for choosing RouteGenie The willingness to grow and respect of the workers. Reasons for switching to RouteGenie Working with RoutingBox for years and there was no growth with the time's like living on a dead end street. Your system goes down and you could not even get help. Have to leave a message and hope they call back in a day. Vendor Response Brian, we enjoy working with you and your company. Thank you for choosing us! Replied December 2021 Read More ML Michael L. Verified reviewer Transportation/ Trucking/ Railroad 11-50 employees Used daily for less than 6 months Review source Reviewed May 2022 Can not believe we’re being treated like this 3 This so far has been horrible. We switched to this platform as a solution and every time we need support, our response is paying their team premium rates to modify the software they told me would work for me. For example- were told that none of their non emergency drivers in their network are delivered crucial information about their passengers. These crucial items are : 1- whether or not the patient needs oxygen. Some patients need oxygen to breath… could you imagine the person transporting your loved one no knowing they needed oxygen to breath? Yeah us either…. When asked to have this feature, we were treated as though WE were crazy and needed to pay a team to develop this. 2- the drivers in this network are not delivered information about whether their patient has a “Do Not Resuscitate” or if they are a full code patient. Could you imagine your loved one in transport with someone and looses consciousness, and the driver ( who is supposed to be cpr certified by law) doesn’t have the info to help your loved one as soon as they possibly could? Seems as though they have to call their dispatch before 911. Oh and when asked to modify, we’re crazy and need to pay for that feature to be built. It seems as though this sales team is out fishing for companies to beta test this software, and pay to modify the system for Route Genies benefit. At this time we’re stuck for ransom. Please be sure that someone ACTUALLY does a company and process evaluation for you Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The platform is very appealing to the eye. This os where they spent most of their time.. appearances… Cons: Under promised features. ZERO post implementation support. The Ostrich approach is their main method of handling client concerns. Reasons for switching to RouteGenie Over promised sales pitch Vendor Response Michael, It looks like everything has been resolved as Jon hasn't heard back from you when he reached out to see if everything was going well. If you need any more assistance, please feel free to reach out to our team or to Jon directly! Thanks for your feedback! Replied July 2022 Read More DT Dan T. Verified reviewer Transportation/ Trucking/ Railroad 51-200 employees Used daily for less than 2 years Reviewed March 2025 Started off bumpy but quickly won me over 5 Initially there were bumps in the road, which is to be expected anytime you start with a new vendor. The support team has been very helpful with educating my team on things as well as taking our feedback and implementing it for other companies to use as well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: RouteGenie is a well designed system that can be adapted to match your organizations needs. The system is easy to navigate for facilities booking trips or following up on a drivers' arrival. Cons: My least favorite function of Route Genie is editing vehicles. I cannot make any changes to a vehicle once there is a pre-assignment made. We often start these 3 days in advance which make it difficult to make a change (capacity, phone information and so on). Vendor Response Dan, Thank you for sharing your experience with RouteGenie! We're thrilled to have you as part of our family! In regards to editing vehicles, I wanted to clarify that only the capacity cannot be changed once the vehicle has any active or planned shifts. If you attempt to remove seats while passengers are assigned, that will result in an error, so we do not allow to make changes to capacity once there are pre-assigned trips. However, all other fields are editable. If you’re experiencing something different, please reach out to support so they can troubleshoot the issue together with you. Replied March 2025 Read More WM Will M. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed May 2025 Good Dispatching Software 5 I have enjoyed it overall. It's easy to train new dispatchers. Easy to get any info required. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: on the dispatching side its very easy to see the days call flows and assigning calls to crew is a breeze Cons: I've used this software for many years over 2 different companies. It has some small issues but once you get to know it, its not bad Vendor Response Will, thank you for taking the time to share your feedback with your peers. We are glad to hear that you enjoy using RouteGenie software! Replied May 2025 Read More GM Garrett M. Verified reviewer Transportation/ Trucking/ Railroad 11-50 employees Used daily for less than 2 years Reviewed January 2025 Excellent Dispatching Software for an NEMT company 5 Used for almost 2 years now and very happy Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simplicity, broker integration, billing integration, robustness, cost and excellent support Cons: Can sometimes lag in speed when processing tasks Vendor Response Garrett, thank you for being a loyal customer. We truly appreciate your business! Replied January 2025 Read More NR Neusha R. Verified reviewer Transportation/ Trucking/ Railroad 11-50 employees Used daily for less than 2 years Review source Reviewed July 2022 Robust but user friendly over time 5 Route Genie has helped us manage our routes in a much more efficient manner compared to our last software. We are able to control labor better, and we are able to easily look up past reservations quickly and easily in case we need to reference note such as which van/driver it was assigned to, what time it was completed, any Dry Run notes, etc. Support staff is typically very quick in answering my questions/problems, and if they don't know the answer right away, they shoot it up to their developers right away, without me having to ask. Overall I am very happy with my experience using Route Genie over the last year+ Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I like the functionality of the Dispatching screen and the Pre-Assign Modes to get ahead of daily shifts. Much more detailed options that our previous software. Cons: There are sometimes random glitches that require a call to Route Genie Support, however 9/10 times it's an easy fix. I feel like there are SO many tabs I have to keep open at a time in order to see everything I need to at once, without having for screen time to load if I want to switch pages on the same screen. Reasons for choosing RouteGenie It was the most up to date in terms of visual appearance. Lots of features including custom reporting. Very straight forward in terms of functionality, and user friendly once you get the hang of it. Reasons for switching to RouteGenie The software was a glorified Google Calendar. It was not set up properly by my team (before I got involved in the day to day operations), features were not used properly, or at all. It did not efficiently track information. Overall it was not what our business needed and did not offer a lot of support. Vendor Response Neusha, thank you for sharing your feedback with others. Replied July 2022 Read More SL Stanley L. Verified reviewer Transportation/ Trucking/ Railroad 201-500 employees Used daily for more than 2 years Review source Reviewed December 2021 NEMT Dispatch Software 5 Recommend by a lot to the companies that growing or want to grow fast. They have all the tools to do the business properly. The only thing you have to do is to learn the product first and then scale your business. Planning to try their concierge billing in 2022 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Transparency of the software is very important for us. Ability to generate any kind of report to see the performance of any business operations. Routing is very helpful we did try a bunch of different software providers but only RouteGenie helped us to reduce the number of dispatchers in the office and improve our efficiency Monthly Billing hours were decreased by 80% now we have only 1 person to manage 180 different payers/accounts. Cons: You have to learn the system. It is pretty easy to use once you know the software. It is very different from the software that we have in the past so we had to take time to learn but I guess this is normal for the company with over 200 vehicles Vendor Response Thank you, Stanley! Feedback is honest, the system is advanced and it is something that needs to be learned. But we cover all aspects during implementation trainings. We are happy that you enjoy RouteGenie! Replied December 2021 Read More HR Hailey R. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for less than 2 years Reviewed January 2023 Review by Fast-Trans 5 Overall, RouteGenie has been great. I have really enjoyed working with \[sensitive content hidden\] and recently started working with Heath and he has been great too. I love being able to call up and speak to an actual person. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like that RouteGenie is compatible with our brokers portals so we are able to streamline all of our transportation brokers into one software for our drivers. Cons: The routing is not always accurate. The software usually says it's going to take longer to get somewhere than it does if you put those addresses into google. Vendor Response Thank you for your review. We're glad to hear that you're enjoying working with our team. We appreciate your feedback about the routing accuracy and we are glad that our Director of Customer Success was able to clarify the issue for you and suggested a few ways to adjust the settings that improved accuracy. Please don't hesitate to reach out for further assistance if needed. Replied February 2023 Read More ZR Ziad R. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 2 years Reviewed February 2023 Great software with unlimited customization 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very clean interface with a lot of customization options. The real time vehicle tracking is a huge help and let's a dispatcher have a birds-eye view of the entire fleet. Cons: Tool-tips would be helpful, there are a lot of customization options but many settings are unclear as to what they change exactly. Reasons for choosing RouteGenie Routing box is a desktop application, so it has certain software limitations compared to a web application. Vendor Response Ziad, thank you for taking the time to review our software. We are glad to hear that you found the interface to be clean and that you appreciate the customization options available. We are working on tooltips, so it should be easier to navigate. If you need any further assistance, please feel free to reach out. Thank you for being a valued customer. Replied February 2023 Read More Showing 1 - 10 of 14 Reviews [See All Reviews](https://www.softwareadvice.com/product/151240-RouteGenie/reviews/) ## RouteGenie Popular Comparisons [Samsara vs RouteGenie](https://www.softwareadvice.com/compare/51789-samsara/vs/151240-RouteGenie/) [Compare All Alternatives](https://www.softwareadvice.com/product/151240-RouteGenie/alternatives/) ## Other Top Recommended Transportation Management Software [ShippersEdge TMS](https://www.softwareadvice.com/scm/shippersedge-profile/) **5.0** (3) Recently recommended **21** times [FreightPOP](https://www.softwareadvice.com/scm/freightpop-profile/) **4.7** (47) Recently recommended **15** times [MyCarrierTMS](https://www.softwareadvice.com/scm/mycarrier-profile/) **4.7** (108) Recently recommended **14** times [CartonCloud](https://www.softwareadvice.com/scm/cartoncloud-profile/) **4.7** (79) Recently recommended **14** times Stuck Between Options? 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