# SmartAction Speech IVR System Software Reviews, Demo & Pricing - 2026 > Review of SmartAction Speech IVR System Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/156433-smartaction-speech-ivr-system --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / SmartAction Speech IVR System Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # SmartAction Speech IVR System 2026: Benefits, Features & Pricing Wondering if SmartAction Speech IVR System is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview SmartAction Speech IVR System 5.0 [(4)](https://www.softwareadvice.com/product/156433-smartaction-speech-ivr-system/#reviews) Pricing Starting at $0.20 per month ### About SmartAction Speech IVR System SmartAction's virtual agent solution leverages artificial intelligence to automate conversations in call centers. The software manages repetitive phone calls and chats in various industries, which can lead to a reduction in staffing costs and call durations. It is a virtual agent solution that utilizes Natural Language Understanding and Generation technologies to interact with callers and chat users. It easily combines with different contact center platforms and data systems, enabling businesses to upgrade their self-service options swiftly. The software includes a voice virtual agent, a text-based chatbot, and an SMS bot. It manages numerous common tasks, such as scheduling appointments, processing payments, handling claims, and authentication requests. Wondering if SmartAction Speech IVR System is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## SmartAction Speech IVR System User Interface ## Popular SmartAction Speech IVR System Alternatives Main Product SmartAction Speech IVR System 5.0 [(4)](https://www.softwareadvice.com/product/156433-smartaction-speech-ivr-system/#reviews) Ratings Breakdown - 5.0Ease of use - 4.75Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $0.20 per month Get Price Alternative Product [Klearcom](https://www.softwareadvice.com/product/520443-Klearcom/) 4.8 [(11)](https://www.softwareadvice.com/product/520443-Klearcom/reviews/) Ratings Breakdown - 4.64Ease of use - 4.80Value for money - 5.0Customer support - 4.45Functionality Pricing Starting at $0.01 per year Get Price Alternative Product [wolkvox](https://www.softwareadvice.com/call-center/wolkvox-profile/) 4.6 [(100)](https://www.softwareadvice.com/call-center/wolkvox-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.63Value for money - 4.44Customer support - 4.63Functionality Pricing Starting at $58.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## SmartAction Speech IVR System Pricing and Plans Starting price: $0.20 per month Free Trial Free Version Basic $0.20 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmartAction Speech IVR System Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of SmartAction Speech IVR System Audio Capture Automatic Transcription Blended Call Center Call Center Management Chatbot Computer Telephony Integration Concatenated Speech Customizable Macros Multi-Channel Data Collection Multi-Language Multiple Scripts Phone Key Input Speech-to-Text Analysis Survey/Poll Management Text to Speech Voice Customization Voice Mail Voice Recognition ## SmartAction Speech IVR System User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 4.8 Customer support 5.0 Functionality 5.0 Have you used SmartAction Speech IVR System and would like to share your experience with others? Kris W. Verified reviewer Insurance 501-1000 employees Used daily for less than 6 months Review source Reviewed November 2017 Enhanced Capabilities for Your Customers 5 We were finally able to allow payments by phone for our customers. We'd been hearing the complaints for years so it was satisfying to provide this option. Additionally, we deployed a text reminder option for bill payments to our customers. Prior to this, we relied upon the post office to deliver the bills, thus leading to many complaints of missing bills etc. Additionally, SmartAction assisted us in building the ability to also pay the bill via that text. Great convenience overall for the customer! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The technology is straightforward and easy to integrate with. The SmartAction team was great to work with and helped us deploy quickly. For many years we avoided IVR platforms due to the extremely high cost to implement. SmartAction's fee structure is very fair and provides great value. We're only using a fraction of the capabilities and look to expand it's use in the coming months/years. It's omni-channel so fits our strategic vision perfectly. Cons: We only recently implemented in the last 60 days and have only had minor issues to date. None were related to the software and just required fine tuning like any new deployment of technology. Read More AC Aarde C. Verified reviewer Used daily for less than 2 years Review source Reviewed April 2018 SmartAction is an amazing company! They are very supportive and collaborative with our requests. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: SmartAction is an amazing company to collaborate with. They have the ability to deliver an out of the box solution and/or customize a product for most customer service needs. We have used them for multiple product implementations and they have been nothing but supportive in both design and implementation. Cons: SmartAction is really good at designing and adapting to the business needs, but since most of our build outs have been custom we have had a little lag in getting KPIs to help support the original business tool rollout. Read More PF Paul F. Outsourcing/ Offshoring 501-1000 employees Used daily for less than 2 years Review source Reviewed April 2017 Drove 20%+ cost savings in less than 18 months! 5 Talk about a return on investment! Implementation of SmartAction across just 1 client's program for 3 specific call types drove over 20% of our costs out of the call center operations. There is potential to do so much more with this AI technology, and you don't have to sacrifice quality or CX. Our implementations to-date have included taking redundant customer transactions and seamlessly integrating self-service through the IVA to attend to these customers - with greater accuracy and no loss in satisfaction! The implementation timeline can be very short, and that ROI can actually start being realized very quickly. SmartAction is there every step of the way and gives you the right support to help make sure things go smoothly. They are there after production starts as well, to provide assistance in measuring and then enhancing any elements of your projects that are needed. Our goal is to automate as many as 50% of our calls through SmartAction, and we're well on our way. I expect we'll achieve this goal in the next 18-24 months. We've already begun leveraging this technology as a part of our Business Development presentations and it's fun to see prospects and clients alike light up with the endless possibilities we discuss in using SmartAction. Pricing is more than fair, and the business case is pretty simple to make: You can either arm your company with the great capabilities of SmartAction and potentially be the only one in your space to have this technology, or you can decide not to take action and let your competitors beat you to the punch. This should be motivation enough to purchase it now! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to work with. Quick implementations possible for immediate ROI. Cons: Haven't found any to-date. Read More TC Tracey C. Verified reviewer Used unspecified for unspecified Review source Reviewed April 2017 Operations Manager 5 SmartAction IVR is a great tool for customers to access their rebate information 24/7 for feedback on the status of their rebates. There are very minimal outages and it allows our company to have customers keep current as their rebates go through the various stages until the rebate is approved. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Read More Showing 1 - 4 of 4 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare SmartAction Speech IVR System with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice