# TenFold Software Reviews, Demo & Pricing - 2026 > Review of TenFold Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/158638-Tenfold --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / TenFold Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/158638-Tenfold/reviews/)[Alternatives](https://www.softwareadvice.com/product/158638-Tenfold/alternatives/) # TenFold 2026: Benefits, Features & Pricing Wondering if TenFold is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview TenFold 4.7 [(143)](https://www.softwareadvice.com/product/158638-Tenfold/reviews/) Pricing Pricing available upon request ### About TenFold Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively. Tenfold can be implemented with little to no change to existing IT infrastructure. Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems. Wondering if TenFold is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## TenFold User Interface ## Popular TenFold Alternatives Main Product TenFold 4.7 [(143)](https://www.softwareadvice.com/product/158638-Tenfold/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.79Customer support - 4.55Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) 4.8 [(82)](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.82Customer support - 4.69Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(524)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.10Functionality Pricing Available upon request Get Price Alternative Product [PhoneBurner](https://www.softwareadvice.com/crm/phoneburner-profile/) 4.8 [(176)](https://www.softwareadvice.com/crm/phoneburner-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.59Value for money - 4.74Customer support - 4.57Functionality Pricing Starting at $165.00 per month Get Price ## TenFold Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TenFold Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of TenFold Activity Dashboard Activity Tracking API Blended Call Center By-Extension Reporting Call Center Management Call Duration Campaign Management Channel Management Collaboration Tools Computer Telephony Integration Customer Database Customizable Fields Data Management Email Management Email Templates Gamification Goal Management Help Desk Management Inbound Call Center Inbound Reporting Interaction Tracking Internal Chat Integration Lead Capture Lead Management Lead Nurturing Lead Qualification Multi-Channel Communication Opportunity Management Outbound Call Center Outbound Reporting Performance Management Performance Metrics Real-Time Analytics Real-Time Notifications Social Media Integration Support Ticket Management Third-Party Integrations Unattended Call Management VoIP Website Integration Who Answered Log Workflow Management ## TenFold Integrations Zendesk Suite Integration rated undefined from -1 review SugarCRM Integration rated undefined from -1 review ConnectWise PSA Integration rated undefined from -1 review 3CX Integration rated undefined from -1 review HubSpot Marketing Hub Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review See all 10 integrations ## TenFold User Reviews Overall Rating 4.7 Ratings Breakdown 5 76% 4 21% 3 3% 2 1% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.6 Customer support 4.8 Functionality 4.6 KC Kevin C. Verified reviewer Consumer Goods 5001-10000 employees Used daily for more than 2 years Review source Reviewed September 2018 Streamlines Communication 3 Previously 5 Ratings Breakdown 4 Ease of use Previously 5 2 Value for money Previously 5 4 Customer support Previously 5 3 Functionality Previously 4 Pros: The feature runs rather smoothly when working. Cons: Consistently breaks down. Customer support has been helpful. Read More JP G. Verified reviewer Investment Management Used daily for less than 12 months Review source Reviewed November 2017 Tenfold is a great click-to-dial tool that integrates with essential applications. 5 I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily. Cons: From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart. Read More VR Verified Reviewer 501-1000 employees Used daily for more than 2 years Review source Reviewed July 2018 Easy to use click to dial l 4 The ability to make calls and record notes quickly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Previously 4 5 Functionality Previously 4 Pros: I like that Tenfold integrates with sales force and our phone system. It makes the task of dialing easier. Cons: I don't think there is anything other than bring able to build a list of prospects and load them in the system. Read More Sarah C. Verified reviewer Internet 5001-10000 employees Used daily for less than 2 years Review source Reviewed September 2017 Tenfold the Timesaver! 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success. Read More Rich M. Verified reviewer Outsourcing/ Offshoring 51-200 employees Used daily for less than 2 years Review source Reviewed August 2017 Huge Time Saver that results in huge ROI!! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past. Cons: Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly. Read More Kenneth S. Verified reviewer Financial Services 11-50 employees Used daily for less than 2 years Review source Reviewed April 2018 Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick. 4 Previously 5 Helps organize each call with a specific sales rep and identify what deal you are specifically working on. Ratings Breakdown 5 Ease of use 4 Value for money 4 Functionality Previously 5 Pros: I like how Tenfold allows me to make notes on each phone call and file that phone call with a specific "opportunity" within that contact. I work several deals often with one sales rep, and this allows me to categorize that accordingly. It's a great tool to have, and keeps me organized. Cons: I wish it was easier to record a conversation through Tenfold. The administrator has the ability to record calls easy; it seems like we have to sign ourselves up to do so. Read More Evan C. Verified reviewer Internet 51-200 employees Used daily for less than 2 years Review source Reviewed September 2017 Tenfold gives me my time back by automating 50% of CRM busy work. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged. Cons: Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately. Read More Maggie B. Verified reviewer Internet Used daily for more than 2 years Review source Reviewed April 2018 Tenfold has improved my sales drastically 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool! Cons: Not much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software. Read More Linda B. Verified reviewer Internet Used daily for less than 2 years Review source Reviewed December 2017 Great tool for Account Management! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ability to schedule follow-ups while dispositioning the call improves efficiency! Having used other programs for calls, Tenfold stands above with little to no degradation of call quality. Data integration between Salesforce and Tenfold creates a seamless workflow. Cons: Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold! Read More Jay J. Verified reviewer Used daily for more than 2 years Review source Reviewed November 2017 The ability to make and log calls is a great tool 5 Ease of use Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.\* Cons: Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process. 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