--- title: "TenFold Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TenFold. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TenFold is a good fit for you!" source_url: "https://www.softwareadvice.com/product/158638-Tenfold/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [TenFold](https://www.softwareadvice.com/product/158638-Tenfold/) / TenFold Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/158638-Tenfold/) Reviews [Alternatives](https://www.softwareadvice.com/product/158638-Tenfold/alternatives/) # TenFold User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 144 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 109 reviews (76%) - 4 stars: 30 reviews (21%) - 3 stars: 4 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. - I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. - Once everything is said and done, I adore the analytical data that Tenfold offers. ### Most mentioned cons - Their support response is horrendous. - Occasionally, you'll hear a ghost call. If your phone system's connection is lost, you won't be able to recover your data. - Occasionally, fewer than once a month, there are issues with the call timer. ## TenFold customer reviews Showing reviews 1-25 of 144 (page 1). ### Streamlines Communication - Overall rating: 3/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The feature runs rather smoothly when working. #### Cons Consistently breaks down. Customer support has been helpful. --- ### Tenfold is a great click-to-dial tool that integrates with essential applications. - Overall rating: 5/5 - Reviewer: JP G. - Verified reviewer: Yes - Industry: Investment Management - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily. #### Cons From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart. --- ### Easy to use click to dial l - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ability to make calls and record notes quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Tenfold integrates with sales force and our phone system. It makes the task of dialing easier. #### Cons I don't think there is anything other than bring able to build a list of prospects and load them in the system. --- ### Tenfold the Timesaver! - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Internet - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success. --- ### Huge Time Saver that results in huge ROI!! - Overall rating: 5/5 - Reviewer: Rich M. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past. #### Cons Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly. --- ### Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick. - Overall rating: 4/5 - Reviewer: Kenneth S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps organize each call with a specific sales rep and identify what deal you are specifically working on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I like how Tenfold allows me to make notes on each phone call and file that phone call with a specific "opportunity" within that contact. I work several deals often with one sales rep, and this allows me to categorize that accordingly. It's a great tool to have, and keeps me organized. #### Cons I wish it was easier to record a conversation through Tenfold. The administrator has the ability to record calls easy; it seems like we have to sign ourselves up to do so. --- ### Tenfold gives me my time back by automating 50% of CRM busy work. - Overall rating: 5/5 - Reviewer: Evan C. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged. #### Cons Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately. --- ### Tenfold has improved my sales drastically - Overall rating: 5/5 - Reviewer: Maggie B. - Verified reviewer: Yes - Industry: Internet - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool! #### Cons Not much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software. --- ### Great tool for Account Management! - Overall rating: 5/5 - Reviewer: Linda B. - Verified reviewer: Yes - Industry: Internet - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to schedule follow-ups while dispositioning the call improves efficiency! Having used other programs for calls, Tenfold stands above with little to no degradation of call quality. Data integration between Salesforce and Tenfold creates a seamless workflow. #### Cons Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold! --- ### The ability to make and log calls is a great tool - Overall rating: 5/5 - Reviewer: Jay J. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.* #### Cons Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process. --- ### Tenfold is useful in logging calls and pulling statistics - Overall rating: 4/5 - Reviewer: Michelle V. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a helpful tool overall, but could use some tweaking on the floating UI #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well. #### Cons The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser. --- ### This is a great product and keep me very in-sync with my clients' - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered The software helps me to work with all of my programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The notification dashboard is one of the most niche market items around. I would never have though that I would have everything I need an instance and at a flash. I also like the fact that I am getting another notification that lets me know when I am receiving customer correspondence. This program has help raise the productivity of not alone myself, it really allocates all of my calendars, calls, emails and social media correspondence into one. This really gives me the ability to have a one-stop shop for all of my programs. In this day and age, I have to manage many programs at once and it really helps that I do not forget anything. #### Cons Nothing, this product has been a complete game changer for one of the companies that I work for. Great product. --- ### I think Tenfold is pretty solid overall. It has no flash or anything super extravagent. I like it. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It keeps track of everything. Has charts and lets you see when and how you are making calls to see what you need to change. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like its simlicity alot. I think its platform is really good and the functionality is super easy to use. I have it as a supplement to our CRM and it works very nicely. Nothing super advanced, but it gets the job done. #### Cons Not too much that I dislike. If i could maybe change something it would be to be able to maybe customize the dashboard and change colors of the background as I am not biggest fan of white. Other than that, I'm content --- ### A superb tool to make and track official calls. - Overall rating: 5/5 - Reviewer: Tevin P. - Verified reviewer: Yes - Industry: Publishing - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce’s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption. #### Cons Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit. --- ### Seamless Integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tracking calls in Salesforce makes my job so much easier. I can track the reach outs of my team, show speed to response, and identify struggling employees. Easy to use on it's own, easy to track in SF. I reached out to them about an issue I was having and someone reached out immediately. --- ### Pros and Cons of Tenfold - Overall rating: 5/5 - Reviewer: Reggie A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move. #### Cons Tenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone. --- ### Effective Tool for our Sales team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial. We can track activity, utilize follow-up tasks and have quick insight into inbound and outbound calls. Far superior to our previous Click to Call solution. #### Cons We see all tracking needs met with Tenfold. There are occasional outages but are few and far between! --- ### Really good system, has worked ever since we installed the software - Overall rating: 5/5 - Reviewer: Timothy A. - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CTD seems to always work. Great integration with Salesforce, it's really useful being able to type call notes straight into tenfold without having to edit anything in salesforce. #### Cons Sometimes struggles to properly sync to SFDC and show proper call times but that's very rare and not a big problem. --- ### Fantastic - Overall rating: 5/5 - Reviewer: Tiffany P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tenfold's click to call makes staying in contact with my customers much easier! And the call tracking is great! #### Cons Sometimes the overlay prevents me from clicking on things on my screen, but I usually just have to click out of it and it works --- ### Amazing improvement over a short period of time. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that we can easily track call metrics, enter notes into Salesforce, and click-to-call. #### Cons When it's down, it's not great. We loose all the functionality and it's tough to report daily metrics. --- ### It Makes Everything SO Much Easier - Overall rating: 5/5 - Reviewer: Kevin D. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I can keep on top of my office's call volume throughout the day, and they're hitting those numbers more frequently because of how easy it is to make the calls. One click to dial out, another click to leave a note, and then one last one to save it. Cuts down on time in between calls, which means more total talk time and more sales. #### Cons There are occaisonally calls to numbers that I know are in our CRM, but they don't get logged as a call by Tenfold for some reason. A little frustrating to have to go back in to the page an enter in the notes manually afterwards. --- ### Tenfold has been a great solution to our Customer Service Team! - Overall rating: 4/5 - Reviewer: Carlos R. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Overall, Tenfold has been a great value for our company. Highly recommended for call centers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The popup allows us to keep better track of inbound, and outbound calls with ease. The API integration with SalesForce is a huge plus as well. #### Cons The history only tracks about 10 recent calls. Would be great to have access directly from the popup to track previous interactions. --- ### Easy to adopt, highly effective. - Overall rating: 5/5 - Reviewer: Evan C. - Industry: Fine Art - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tenfold is being used to cut down on 30-50% administrative information input work that goes into operating Salesforce. Tenfold is predominately used in our sales department. Tenfold helps keep sales executives focused on the high impact behavior that continues to drive sales for the company. By helping sales executives quickly and seamlessly input lead information from a call or email, Invaluable has been able to focus more of its time on the phone with prospects or current customers. --- ### Easy and hassle free. - Overall rating: 5/5 - Reviewer: Amelia W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered It captures data that is helpful for me to make sales and money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is fast and reliable. This tool makes my day to day job easier and help me work efficiently. #### Cons There are not too many issues I have come across and have been happy overall with my experience using this software. --- ### I love Tenfold it allows me to keep track of my interactions with my Dealers and keep good notes on - Overall rating: 5/5 - Reviewer: Markel J. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps great notes it applies directly to my dealer accounts and keeps me well aware of you I speak with and when. #### Cons At times it does not connect to calls, and it would be great if it could track Skype calls. I also would like to be able to search in tenfold. ## More reviews [Next reviews](https://www.softwareadvice.com/product/158638-Tenfold/reviews/?page=2) --- TenFold Reviews, Pros and Cons - 2026 Software Advice