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> Reviews of Pendo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pendo is a good fit for you!

Source: https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews

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Pendo Reviews

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[Overview](https://www.softwareadvice.com/product/165586-Pendo-Platform/)

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# Pendo Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(142)

4

(86)

3

(7)

2

(1)

1

(2)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

4.5

Value for money

4.3

Functionality

4.4

* * *

### Pros

"It gives us data insights for all of our users, so that we can make sure that our customers are actually using our products and having a good experience while doing so."

"The combination of behavioral analytics, NPS/feedback collection, and in-app guidance in one place makes it easier for product, UX, and customer success to stay aligned."

"I like that non-technical teammates can create in-app guides, tooltips, and surveys without engineering support, which speeds up experimentation."

### Cons

"Lack of "actual" dates/times in reporting and real-time action of guide completion."

"The "last visited" the app is not useful when you are trying to determine when someone did something with a specific component."

"Menus are difficult to navigate and find the thing you are looking for."

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Pendo Reviews, Pros and Cons - 2026 Software Advice