--- title: "Pendo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pendo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pendo is a good fit for you!" source_url: "https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / [Pendo](https://www.softwareadvice.com/product/165586-Pendo-Platform/) / Pendo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/165586-Pendo-Platform/) Reviews [Alternatives](https://www.softwareadvice.com/product/165586-Pendo-Platform/alternatives/) # Pendo User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 238 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 142 reviews (60%) - 4 stars: 86 reviews (36%) - 3 stars: 7 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - It gives us data insights for all of our users, so that we can make sure that our customers are actually using our products and having a good experience while doing so. - The combination of behavioral analytics, NPS/feedback collection, and in-app guidance in one place makes it easier for product, UX, and customer success to stay aligned. - I like that non-technical teammates can create in-app guides, tooltips, and surveys without engineering support, which speeds up experimentation. ### Most mentioned cons - Lack of "actual" dates/times in reporting and real-time action of guide completion. - The "last visited" the app is not useful when you are trying to determine when someone did something with a specific component. - Menus are difficult to navigate and find the thing you are looking for. ## Pendo customer reviews Showing reviews 1-25 of 238 (page 1). ### Strong partnership and value - Overall rating: 5/5 - Reviewer: Robert R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great partnership which has extended for a 6th year despite strong competition in the market place. Feel confident in Pendo's roadmap and ability to support us into the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Constant product innovation with a hard lean into AI. Strong focus on the customer and our needs and flexibility from them. #### Cons Requires constant vigilance and maintenance to ensure that the data from Pendo is valid and useable. Not a unique problem for Pendo. However, Pendo have invested in tools and AI capabilities to reduce this burden - it is still there. #### Reasons for choosing Pendo Ease of use and speed to insight were the main reasons. --- ### Superior Quality Product Usage Analytics with Superior Customer Service - Overall rating: 5/5 - Reviewer: Emilee C. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pendo provides everything product teams need to not only set up and configure usage analytics but also to level up product management skillsets with their high quality, often free, courses. We have learned so much about our users and have improved our in-app experience with targeted guides and a resource center all without dev resources. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love that it enables not just the product team but the whole business to truly understand usage of our product at a detailed level. It quantifies adoption in a way that removes all recency bias. The analytics interface is simple and powerful. The in-app guides are incredibly valuable for warnings, tool tips, onboarding walk-throughs all without wasting engineering resources to build. Customer Support and the Accounts teams are wonderful humans and provide a valuable experience even when things go wrong. #### Cons The only draw back is that feature and page tagging can be tedious and take awhile. But I do like that I control what is tagged or not tagged and tracked. Most things do not require any code updates on my end, but some do which can be annoying for my specific industry who upgrade slowly. Lastly, the subscription cost is quite high, but the value is there. It just takes some work to prove it to leadership when the cost seems overwhelming. #### Reasons for choosing Pendo Pendo was much more "put together" and a complete product with all the security and quality requirements we needed for our highly regulated industry. We also needed to be able to manage the installation completely by the product team with minimal engineering support. --- ### Pendo Analytics in Marketing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Our Client Success team has been using Pendo daily for a few years now, but recently we have used it for client marketing purposes, as well as gaining some insights into how to market to prospects. #### Cons There is nothing I do not like about this software. --- ### Powerful Product Insights with Easy-to-Use In-App Guidance - Overall rating: 5/5 - Reviewer: Tara K. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Pendo has been very positive. From onboarding through daily use, the platform has been reliable, easy to work with, and impactful. It consistently helps our team better understand user behavior and improve the product experience, and support has been strong whenever we’ve needed it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pendo has been incredibly valuable for product analytics and informing product decisions. I especially appreciate how easy it is to create and deploy in-app guides. The guide builder is intuitive and allows us to quickly support users at the right moment without requiring engineering support, which has been a huge win for adoption and engagement. #### Cons One limitation is within polls and surveys, specifically the lack of certain question types. For example, multi-select response options aren’t currently supported, which can make collecting more nuanced feedback challenging. #### Reasons for choosing Pendo We chose Pendo over alternatives like ChurnZero because of its strong combination of product analytics and in-app guidance. Pendo allows us to deeply understand user behavior while also acting on those insights immediately through guides and walkthroughs. The ease of implementation, intuitive UI, and ability to empower product teams to make data-informed decisions without heavy engineering support ultimately made Pendo the better fit for our needs. --- ### A 360 product suite that has use cases beyond belief - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Incredible. I have learned so much from the Pendo product and team. They will go to the ends of the earth and back again, authentically, to help you succeed. The platform keeps you at the frontier and leads the world of product by example. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pendo is outstanding technology, extremely intuitive and very, very powerful. The best part of the technology is its full suite, 360 functionality for analytics, user guidance, and feedback. It has a wide range of applications not only in product, but also in customer success, training, and business ops. #### Cons Pendo is expensive with a capital E. This is probably the one major thing. And this is a filler sentence to meet Capterra's 100 character limit for this question. #### Reasons for choosing Pendo Functionality and 360 capabilities are unmatched. Great user interface and support. --- ### Excellent product that provides lots of useful data - Overall rating: 5/5 - Reviewer: Dave K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would happily recommend Pendo, it's a product person's product, and lots of time and effort have been put into making it useful to Product Managers. There is a wealth of collectable data, which at times makes it hard to decipher unless you have very clear tests you want to perform. The templates are great and make life a lot easier, especially for those just starting to use them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - The onboarding sessions were very helpful - Lots of data can be obtained - Reporting is very detailed - Simple to set up guides with pre-configured templates is really helpful - New features and experiments improve the experience regularly #### Cons - Setting up specific features to monitor can be complicated and requires experimentation if you have no standard coding - Customisation of reporting columns can be restrictive - The sheer amount of data can be overwhelming - #### Reasons for switching to Pendo Heap did not provide a user-friendly experience --- ### Pendo for Product analytics and user engagement - Overall rating: 5/5 - Reviewer: Jeff S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid from the start. They go out of their way to be supportive, and its been a great partnership all the way through #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pendo provides me with the information I need to better understand the behaviors of our extremely diverse user base. Its essential to my job. #### Cons Can't think of any big cons -- like any software there's a learning curve but that said its easy to get value from Pendo starting on Day One of your implementation. #### Reasons for switching to Pendo Ease of use with respect to creating tags with the visual tagging tool. --- ### Principal User Interface Engineer - Overall rating: 5/5 - Reviewer: Dhavalkumar K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Pendo since 2018. Overall, Pendo has helped us move from opinion-driven discussions to data-driven decisions about UX decisions. We use it to validate whether new features are actually being adopted, identify friction points, and trigger in-app messages or surveys at the right moments in a user’s journey. The combination of behavioral analytics, NPS/feedback collection, and in-app guidance in one place makes it easier for product, UX, and customer success to stay aligned. There are definitely areas where the UI and reporting could be more intuitive, but once the core setup is in place, Pendo becomes a reliable part of our product decision-making process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pendo gives us a clear, consolidated view of how customers actually use our product—what they click, where they drop off, and which features drive the most value. The path, funnel, and cohort reports make it easy to answer questions that used to require custom analytics work. I like that non-technical teammates can create in-app guides, tooltips, and surveys without engineering support, which speeds up experimentation. The segmentation options are strong, so we can target messages by account tier, behavior, or region instead of blasting everyone. And the last one THE DARK THEMING, allowing teams to support any theme personalization without needing of code change. Overall, it feels like good value for money because it replaces several separate tools (analytics, surveys, and basic onboarding) with a single standalone platform. #### Cons The biggest drawback is the learning curve! there are a lot of options, and it takes time to understand which reports and filters to use for different questions. Implementation and tagging can also be a bit technical, so you still need initial engineering support to get clean data. Some of the more advanced dashboards and exports feel a little rigid, and customizing reports beyond the built-in templates can be tedious. Thanks to Pendo MCP where my team would leverage the pendo metrics through any LLM's. --- ### Pendo is vital to any Product role, whether entry- or executive-level - Overall rating: 5/5 - Reviewer: Drake B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm a huge proponent of Pendo - we've had access to it for 8+ years and it keeps getting better and better. It has become a central tool for me as a product manager, and it is first on my list of "tools to get" when talking to other people in similar roles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their product analytics are wonderful for identifying opportunities and discovering potential within our own product. Their platform is intuitive and is easy to naviget to find value. Their customer service is second-to-none. #### Cons Once you understand the surface-level and initial insights, getting deeper seems to require quite a bit of effort and time. Their is SO MUCH in there that sometimes it can feel a little overwhelming (but that's also a "time" issue on our side) --- ### A Versatile Tool for Driving Adoption and Engagement - Overall rating: 5/5 - Reviewer: Antoine D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Pendo has been great overall. It has helped me drive adoption, track engagement, and communicate effectively with internal stakeholders. The insights I’ve gained have informed product decisions and improved user experiences significantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pendo stands out for its versatility. It’s not just a tool for product analytics—it combines user guidance, feedback collection, and engagement tracking in one platform. This flexibility means I can use it for onboarding, feature adoption, and even communicating updates without needing multiple tools. I also appreciate the segmentation capabilities, which allow me to target specific user groups with tailored experiences. This has been invaluable for driving adoption and ensuring the right message reaches the right audience. #### Cons The poll functionalities feel limited compared to other feedback tools. While they work for basic use cases, more advanced options like conditional logic or richer question types would make them far more powerful. Additionally, the pricing can be a barrier, especially for smaller teams or organizations looking to scale. --- ### Good tool for web analytics and onboarding - Overall rating: 4/5 - Reviewer: Olya K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have a positive experience. I think it's a great tool to plan onboarding for your product and collect some basic web analytics #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It's easy to use once everything is set up from engineering side. It's easy to create analytics, experiment with different guides and track it's performance. #### Cons Sometimes data collected is incorrect. The discrepancy is not big but I noticed different numbers when I set the same filters. Also, limited number of guide types (but probably it's within our company). I would love to know if I can do more. Also, sometimes, the number of functionality can be overwhelming. I don't know where to start or what I can find our with the functionality I have --- ### Cross platform integration - Overall rating: 5/5 - Reviewer: Thimmareddy N. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multi platform where it can be integrated to any platform with ease and easy to use the pendo application. #### Cons Missing accurate documentation for the installation across platform and use cases, and very limited help from community --- ### Data analytic tool - Overall rating: 4/5 - Reviewer: Kara K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Easy to use, no code banner that drives use insights #### Cons With the steep learning curve, it takes some time to understand the platform --- ### An incredibly valuable product with powerful applications - Overall rating: 5/5 - Reviewer: Drew S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Pendo has been phenomenal. They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously. It's a powerful, comprehensive tool. Some specific features in Pendo can be somewhat complicated to learn but once you get the hang of them it's not bad. Sometimes Support doesn't have the answers immediately but they always work diligently to resolve any issues quickly. While much of the tool is intuitive to non-engineers, having a basic handle on CSS and JS is beneficial, as is knowing how to interact with the API. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros In terms of providing user behavior/engagement data—Pendo is unparalleled. We get so many insights into how our clients use our Product which can be applied during discovery and engineering and factor into our release strategy. It allows us to communicate with our clients in-app in strategic and sophisticated ways and with results far beyond what we get through email. Its NPS tool is worth the cost of the application alone. #### Cons While a lot of stuff works intuitively out of the box, there's a slight learning curve with a number of Pendo features. There are many steps to building a guide, and the location of specific features/guide settings within the UI isn't always straightforward (some things a user might think fall under "guide activation", for example, are not set in the "guide activation" section). Additionally, having a basic knowledge of CSS and JS is beneficial. If you don't have it, you may find you regularly have to engage with engineers at your company to tag features and pages correctly, especially if your app uses unique instances (or sites) per client. Ditto for testing guide activation off of features that don't employ the same CSS across all versions of your app. If you want to track clicks to a button or link in a guide you've created, this is not tracked automatically— there's kind of a backwards way you have to tag it as a feature. Some data that is tracked (time stamps of when a feature is interacted with) can only be surfaced via the API. --- ### Still learning, but loving it - Overall rating: 5/5 - Reviewer: Matt A. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered We jumped into investing the use of the Pendo platform believing it would help us better understand our customers and raise our engagement with them. We've been very please with the ability to do that as well as enhance the experience of our application to our customers and customize communications and interactions that have never been possible in our software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Even before the software, I've been very impressed by Pendo's customer support model. The proactive interaction we received in onboarding and ongoing support has been something I've consistently referred back to our own client services team as a model for how things are done. They have multiple team members accountable to different actions/experiences with us and they do it in a fluid fashion where it never feels like anyone drops the ball. As for the software, I pull up our dashboard every morning and look at our customer interaction from the day before. Its very simple to follow individual customer behavior as well as overall trends. Per the recommendation of their onboarding team, I and 2 other team members sit down weekly for a Pendo meeting to talk about how we are using the data to further our company and what our next initiatives are Pendo also integrates well with both Salesforce and Tableau, 2 other platforms we use extensively. Some of the visualizations that lack in the application, we can customize to our needs using Tableau #### Cons There are some small quirks that we haven't worked our way around yet. We get a lot of community feedback from the Pendomonium Slack channel, but sometimes us and others in that community feel like we are trying to group solve problems rather than Pendo coming out with a simple solution. --- ### This powerful analysis tool suitable for all types of businesses - Overall rating: 5/5 - Reviewer: Mohamed F. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With Pendo's powerful search and data collection options, operations are faster, improving our team's performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With Pendo we have carefully followed how and to what extent our advertisements on social media can win customers' trust. The speed with which we can Pendo go from raw data to actionable insights is a crucial feature, and the quick search feature integrated with all platform options is excellent. Pendo will provide numerous opportunities to sort results based on product type, target groups, and customer behavior, displayed on customized dashboards and easy-to-understand reports. I enjoy that every minor change can be discussed with my colleagues, which helps us find answers and set accurate timelines for implementing required corrective actions. #### Cons Mastering the platform takes a lot of effort. For example, sometimes you notice an error in the collected data or do not receive what you're looking for, perhaps because the user wasn't able to set it up properly, which throws data off. --- ### Great analytics with in-app messaging to help increase the user experience. - Overall rating: 5/5 - Reviewer: Michael V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Insights on our applications on where to invest resources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Retroactive analytics is big for me considering I struggle with tagging all products across the enterprise. This feature allows me to tag things on my schedule. In most cases, coding is not required to tag my applications for Pendo to start tracking. I simply use their point and click tagging feature, and tagging can be done in no time. There are times that I need to add custom code due to the framework of my app, but Pendo's support does a great job helping me with that. User Path Analysis gives me insight on where the enduser is going once they enter our application. This helps our Product team focus on enhancements and bugs where our endusers spend most of their time. In-App messaging (Guides) allow me to communicate with my customers, informing them of upcoming code releases or where to find release notes. By leveraging the Guides, I can target certain segmentations and push surveys, polls, or other important information to help provide two way communication with the enduser. #### Cons Even though Pendo provides some great reports, I wish their were more ways to visualize the data that's collected. Cohorts and other analytic reporting is light in the app. I would love to see the ability to give my customers access to Pendo and provision this access to view only their analytics and their guides. I hope to see this soon in the app. --- ### Great tool, easy to implement. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To-date I have been using it every day, so getting to be quite an expert. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pendo came recommended by one of our non-exec directors, and must admit so far it has been a very simple product to implement, and set up. The fact that clicks can be tagged retroactively means that once installed, you are able to tag features and get the data from day one. #### Cons Some things like the ability to create custom roles for permissions are extra. --- ### Great User Data & Analytics with ease - Overall rating: 5/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. First time visitors are easily highlighted and the ability to report on various aspects is easy and intuitive. We get the added benefit of having analytics of our users , from first visit all the way through platform adoption. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to collect all kinds of user application data and run reports and visualizations to quickly understand which users are in the platform and exactly what pages they are engaging in on, including duration. I have also leveraged the API connection to tie visitor reporting data to our disparate systems for better automating services. API docs were easy and useful! Account managers and support reps are incredibly amicable as well! #### Cons The support and script is very much DIY. They pass you the code and it's up to your team to ensure it's been installed correctly. We had issues with our script at one point and the support was only able to get us so far. --- ### Increased insight into customer behabior, in-app tools to engaging with clients - Overall rating: 5/5 - Reviewer: Travis B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everything from the onboarding to deployment was very easy. The hardest part to learn was the feature tagging which takes more than just a little bit of programming knowledge depending on how "good" the code is in your software platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Resource Center feature. We use it to provide easy access to documentation, help guides, customer feedback, webinars, announcements and any other related content. We also use the in-app NPS survey tool. The data on user behavior is extremely helpful, made even more powerfull with the user segmentation since we serve multiple markets with the same product. #### Cons Because there is a lot of data it can be hard to know what you should be looking for to inform your software development decisions, but over time you will learn what is important and what is not for your specific platform. #### Reasons for choosing Pendo We ultimately choose Pendo because we thought the analytics were the best, while other platforms either had very little or primarily focused on the in-app tools for guides. We also had another internal team that was already using Pendo for another software product, which only helped to solidify our previous decision to go with Pendo based on features. --- ### Awesome product that produces great in-app help and user analytics for every team in our company. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In-app help that doesn't require dev team time and includes flexibility when it comes to the look, feel, and experience of the help. User analytics that are easy to set up. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company. Plus, I only had to request a few minutes of my dev team's time to get up and running. From there on out, I'm able to take control of how, when, and where my in-app help displays. The depth and breadth of the user analytics we're able to pull out of Pendo help every team in our company from marketing to design to customer support. #### Cons It's easy to get started, but you realize very quickly that HTML/CSS/Javascript experience is needed to do anything more complex (at least until they come out with new features, which they seem to do very regularly and with customer input). --- ### Good analytics but some leg lifting required - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we found Pendo to have a great feature set for the price. When set up properly, which admittedly did take some work, we found it produced really great, actual operational insights about our software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Implementation was very easy, Pendo provides you with a javascript snippit which a developer inserts into an existing web app, typically in the header or footer. Extra data can be added just by modifying some code. We had a proof of concept up and running within hours and deployed to production within weeks. Once up and running, Pendo provides a large number of ways to slice and dice data and it's all very self explanatory, for the most part. #### Cons Like many of these products, the data that comes out of it is only as good as what goes in.. i.e. don't just think you will install the snippit and call it a day. On the Pendo portal, customization is required, such as "tagging" pages, grouping pages together (i.e. a series of pages that may have different parameters or query strings will appear to Pendo as different pages, and this grouping needs to happen before data can be interpreted correctly. The original thought was that the end user (product manager) would do this customization but ultimately developers did it. --- ### Pendo is an analytics tool for both product and business - Overall rating: 5/5 - Reviewer: Liz L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is such an easy to use application it makes most other software look and feel unwieldy. Implementation is quick, as far as the software side goes. Tagging and naming pages and features is simple. Mapping funnels and paths is simple. Following individual user behavior or account behavior is simple. #### Cons It can still be a little tricky to test Guides (their engineering-less pop ups that anybody can design and implement) in sandbox environments, at least in my experience. Depending on how your dummy data is set up, it can be difficult to actually test targeted guides to be sure they're going to show up to specific audience. --- ### Pendo Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Public Safety - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Best user activity trend for my platform. Also gives analytics about which feature of my product is being used most and least. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros you get the detailed data for the user activity on platform and the trend analysis. UI is user friendly. #### Cons some more metrics in reports. Some customise reports needs to be made available. date selection filters in weekly board --- ### Needs Work - Overall rating: 4/5 - Reviewer: Laura A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Pendo integrates really well into a lot of software which is very helpful when the integrations work. #### Cons Data points that we set up change regularly from what we set, so it's hard to trust the data integrations. ## More reviews [Next reviews](https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/?page=2) --- Pendo Reviews, Pros and Cons - 2026 Software Advice