# Bird Software Reviews, Demo & Pricing - 2026 > Review of Bird Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/170173-Bird --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / Bird Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/170173-Bird/reviews/)[Alternatives](https://www.softwareadvice.com/product/170173-Bird/alternatives/) # Bird 2026: Benefits, Features & Pricing Wondering if Bird is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Bird 4.4 [(157)](https://www.softwareadvice.com/product/170173-Bird/reviews/) Pricing Starting at $50.00 per month ### About Bird MessageBird is a cloud-based SMS marketing platform designed to help businesses engage with customers across a variety of channels including WhatsApp, voice, live chat and more. The platform enables organizations to track interactions and view customer details on a unified portal. MessageBird includes a flow builder, which lets enterprises establish automated workflows to automatically capture customer data, reply to queries, send confirmation messages, schedule appointments and streamline marketing and other operations. It offers a host of features such as custom emails, multi-user access, user profiles, drag-and-drop interface and more. Additionally, agents can use the centralized inbox to monitor customer interactions and view bookings, order details, delivery status and more. MessageBird supports integration with various third-party applications including Tray, Zendesk, StdLib, Amio, Zapier and Salesforce. It is available for free and on monthly/annual subscriptions. Support is extended via email and an online support center. Wondering if Bird is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. ## Bird User Interface ## Popular Bird Alternatives Main Product Bird 4.4 [(157)](https://www.softwareadvice.com/product/170173-Bird/reviews/) Ratings Breakdown - 4.40Ease of use - 4.23Value for money - 4.24Customer support - 4.26Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Project Broadcast](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) 4.9 [(647)](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.73Value for money - 4.81Customer support - 4.67Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [SlickText](https://www.softwareadvice.com/sms-survey/slicktext-profile/) 4.8 [(268)](https://www.softwareadvice.com/sms-survey/slicktext-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.66Value for money - 4.87Customer support - 4.73Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Twilio](https://www.softwareadvice.com/voip/twilio-profile/) 4.4 [(504)](https://www.softwareadvice.com/voip/twilio-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.19Value for money - 4.03Customer support - 4.51Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Clearstream](https://www.softwareadvice.com/church/clearstream-profile/) 4.8 [(682)](https://www.softwareadvice.com/church/clearstream-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.55Value for money - 4.84Customer support - 4.59Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) 4.5 [(273)](https://www.softwareadvice.com/sms-survey/ez-texting-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.16Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price ## Bird Pricing and Plans Starting price: $50.00 per month Free Trial Free Version STARTUP $0.00 flat rate, per month Plan includes: - Access to Social Media and Communication Channels - Coach Support - Free Whatsapp Approval - Unlimited Live Chat Conversations - Unlimited Team Members PRO $50.00 flat rate, per month Plan includes: - Access to Various Channels - Coach Support - Free Whatsapp Approval - Unlimited Live Chat Conversations - Unlimited Team Members PRO PLUS $150.00 flat rate, per month Plan includes: - Access to Communication Channels - Coach Support - Free Whatsapp Approval - Premium Twitter API. Custom Email - Unlimited Live Chat Conversations - Unlimited Team Members CUSTOM Pricing available upon request Plan includes: - Access to Communication Channels - Custom Email - Free Whatsapp Approval - Premium Twitter API - Priority Support Options - Unlimited Live Chat Conversations - Unlimited Team Members - Volume Based Macs Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Bird Features - Popular features found in VoIP Caller ID Call Monitoring Call Recording Call Routing Computer Telephony Integration Contact Management IVR Mobile Access SIP Trunking Voice Mail - More features of Bird 2-Way Messaging Access Controls/Permissions Activity Tracking Alerts/Notifications API Appointment Scheduling Auto-Dialer Automated Responses Call Center Management Call Logging Call Reminders Call Reporting Call Scripting Call Transfer Campaign Management Campaign Scheduling Chat/Messaging Collaboration Tools Communication Management Confirmations/Reminders Contact Database CRM Customizable Branding Debugging Email Campaign Management Graphical User Interface List Management Live Chat Marketing Automation Mass Texting Message Personalization Mobile Alerts Mobile Coupons Multi-Channel Communication Multi-Language Multiple Scripts Online Booking Payment Reminders Phone Key Input Polls/Voting Pre-built Templates Predictive Dialer Real-Time Analytics Real-Time Data Real-Time Reporting Recurring Appointments Reporting/Analytics Rescheduling Scheduled Messaging Shortcodes SMS Marketing SMS Messaging SMS Reminders Software Development Survey/Poll Management Template Management Text to Speech Text-to-Win Unified Communications Voice Customization VoIP VoIP Connection Web App Development ## Bird Integrations Adobe Commerce Integration rated undefined from -1 review IFTTT Integration rated undefined from -1 review Tray.io Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review ## Bird User Reviews Overall Rating 4.4 Ratings Breakdown 5 62% 4 28% 3 3% 2 1% 1 6% Secondary Ratings Ease of Use 4.4 Value for money 4.2 Customer support 4.2 Functionality 4.3 Ritvars R. Verified reviewer Electrical/ Electronic Manufacturing 11-50 employees Used daily for less than 12 months Reviewed November 2018 MessageBird is an absolute 5-star virtual VOIP telephone service 5 When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1\. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses Cons: 1\. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet. Read More DB Diana B. Verified reviewer Computer Software 2-10 employees Used weekly for more than 2 years Review source Reviewed January 2025 One of the most advanced conversational AI tools on the market 4 Pretty good if you know what you're doing, and what you want. I don't think they're a beginner friendly tool. It's the tool you look for when you think the likes of Zendesk aren't enough. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Bird is still the best conversational AI platform on the market, but throughout the years they've growth into an all-in-one CRM platform. I don't think they're the best for that, but their AI tools are quite impressive still. Cons: I feel like they're doing a bit too much now. Their website for example is quite overwhelming compared to their previous one. Same goes for the platform. MessageBird use to be an SMS tool. Then became an omnichannel tool, then a conversational AI tool, and now a CRM. Props to them for innovating, but it's also quite overwhelming as a customer. Reasons for switching to Bird I can do everything inside Bird, where Burst SMS requires login to a separate tool to do many things like automation and AI. Read More Sandy V. Verified reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed December 2025 Partnership program fails 1 Very dissapointing, we are halfway development, and now wit looks like everything is gonna go to waste. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: We use Messagebird since a few years for letting our SaaS send out automated SMS. For this basic simple feature it works fine. Cons: We have now integrated the omnichannel inbox, and since then no support is availble. For our SaaS to let our users use this omnichannel inbox to, we need to have a partnership program. However, we applied several times, and no respons is comming. We can't continue with our development because the the partner program support is not reactive or non existing. Read More Pedro A. Verified reviewer Financial Services 51-200 employees Used daily for less than 2 years Review source Reviewed October 2023 Best tool to send SMS & Wpp 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- API & Integrations -> This enables us in create powerful and customizable multitouch campaigns- Workflow builder -> This feature is awesome. Being able to create workflows and branches, using custom properties and then personalize templates with it- Pricing -> It's the best one we could find Cons: The support could be faster to respond. Other than that, everything is awesome Read More Ben S. Verified reviewer Internet 501-1000 employees Used daily for less than 2 years Reviewed December 2018 This Bird Is HAPPY! 5 As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it! Cons: I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend. Read More BG Boris G. Verified reviewer Internet 2-10 employees Used daily for less than 6 months Review source Reviewed September 2025 Avoid at all costs. Buggy as all hell. 1 Absolutely buggy email and sms platform. Signed up, got sold on the system, then sms would not send, email would not send. Spent weeks with their support, eventually when email did start to trickle out, it would go straight to spam filters. We cancelled the contract but their accounting team is still trying to collect. Avoid bird.com at all costs Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Cost and had features that seemed to be good on paper and in trial. But upon implementing absolutely fell over Cons: Platform is buggy and failed to work. Support was not helpful on resolving issues. Email went to spam, sms went to spam Read More Samuel C. Verified reviewer Computer Software 2-10 employees Used daily for less than 2 years Reviewed November 2018 Nothing makes up for awful support and an unreliable API 3 Frustration. Spent a lot of time wondering whether we should have just gone with Twileo Ratings Breakdown 4 Ease of use 5 Value for money 1 Customer support 2 Functionality Pros: \* They're cheap \* when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. \* Despite other problems with their API we haven't experienced downtime \* They seem to have fairly good international coverage \* They've improved a lot since we started working with them (mid 2017). Cons: \* They're deliverability doesn't seem to be as good as other services like Twilio \* The support is generally very ill-informed and patronising \* We've waited ages for responses to fairly simple questions \* Their API occasionally gives unexpected responses with no plausible explanation \* They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent. Vendor Response Hi Samuel, Thank you for your review and feedback. We take all responses (whether good or bad) very seriously so we can improve our overall service from this. We'd love to see if we can still connect with you directly to elaborate on your feedback. If you'd be open to this, please let us know and we'll connect with you via email. Best from Amsterdam, Alex Dorweiler Head of Support @ MessageBird Replied January 2019 Read More Parth S. Verified reviewer E-Learning 501-1000 employees Used daily for more than 2 years Review source Reviewed July 2022 Communicate With Loved ones Using MessageBird 3 It helps to attract customer by its feature of text messaging Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: 1\. Its easy to use interface attracts users to use the software in daily use. 2.Great performance as well as least errors. 3. All tools under one roof. Cons: 1\. Way to expensive than other available messaging provider apps. 2. Customer support is one of the biggest problem as it provide the porest customer support to users. 3. Need approval form message team to upload links and more. Read More Eugene M. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed June 2021 MessageBird Review 4 The experience hasn't been disappointing. I would recommend them anytime. Ratings Breakdown 4 Ease of use 4 Value for money 1 Customer support 5 Functionality Pros: The software provides different channels for the same price hence making it user-friendly to grasp content and get started. Cons: The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests. Read More Scott C. Verified reviewer Industrial Automation 11-50 employees Used daily for less than 2 years Reviewed November 2018 Excellent customer support! Great developers 4 We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times. Cons: The only cons are with from carrier restrictions in the united states and not from messagebird. Read More Showing 1 - 10 of 157 Reviews [See All Reviews](https://www.softwareadvice.com/product/170173-Bird/reviews/) ## Bird Popular Comparisons [Project Broadcast vs Bird](https://www.softwareadvice.com/compare/170173-Bird/vs/431569-project-broadcast/)[Twilio vs Bird](https://www.softwareadvice.com/compare/170173-Bird/vs/390005-twilio/)[Omnisend vs Bird](https://www.softwareadvice.com/compare/100592-omnisend/vs/170173-Bird/)[Klaviyo vs Bird](https://www.softwareadvice.com/compare/63589-klaviyo/vs/170173-Bird/)[Mailchimp vs Bird](https://www.softwareadvice.com/compare/111921-mailchimp/vs/170173-Bird/) [Compare All Alternatives](https://www.softwareadvice.com/product/170173-Bird/alternatives/) ## Other Top Recommended VoIP Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1204) Recently recommended **18** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (391) Recently recommended **13** times [net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) **4.6** (10) Recently recommended **13** times [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (188) Recently recommended **11** times Stuck Between Options? 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