# Reputation Software Reviews, Demo & Pricing - 2026 > Review of Reputation Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/171769-Reputation-com --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / Reputation Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/171769-Reputation-com/reviews/)[Alternatives](https://www.softwareadvice.com/product/171769-Reputation-com/alternatives/) # Reputation 2026: Benefits, Features & Pricing Wondering if Reputation is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Reputation 4.4 [(184)](https://www.softwareadvice.com/product/171769-Reputation-com/reviews/) Pricing Pricing available upon request ### About Reputation Reputation is a cloud-based solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface. Professionals can utilize Reputation to create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels. Reputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more. Wondering if Reputation is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## Reputation User Interface ## Popular Reputation Alternatives Main Product Reputation 4.4 [(184)](https://www.softwareadvice.com/product/171769-Reputation-com/reviews/) Ratings Breakdown - 4.45Ease of use - 4.29Value for money - 4.33Customer support - 4.28Functionality Pricing Available upon request Get Price Alternative Product [UmfrageOnline](https://www.softwareadvice.com/product/449992-Enquetes-Maken/) 4.6 [(1677)](https://www.softwareadvice.com/product/449992-Enquetes-Maken/reviews/) Ratings Breakdown - 4.62Ease of use - 3.85Value for money - 4.20Customer support - 4.52Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) 4.7 [(11451)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.77Value for money - 4.37Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10458)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2895)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Sprout Social](https://www.softwareadvice.com/crm/sprout-social-profile/) 4.4 [(606)](https://www.softwareadvice.com/crm/sprout-social-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 3.94Value for money - 4.26Customer support - 4.19Functionality Pricing Starting at $199.00 per month Get Price ## Reputation Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Custom Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Reputation Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of Reputation Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Approval Process Control Audience Analytics Audience Engagement Automated Publishing Automated Responses Benchmarking Brand Management Brand Tracking Calendar Management Campaign Analytics Campaign Management Collaboration Tools Commenting/Notes Communication Management Competitive Analysis Competitor Monitoring Content Discovery Content Management Content Publishing Options CRM Integration Customer Engagement Customer Experience Management Customizable Branding Customizable Reports Dashboard Data Management Data Visualization Engagement Tracking Filtering Hashtag Tracking Image Library Keyword Filtering Keyword Tracking Media Monitoring @mentions Mobile Survey Monitoring Multi-Account Management Multi-Campaign Multi-Channel Data Collection Multi-Channel Distribution Multi-Channel Management Multi-Language Multi-Location Natural Language Processing Negative Feedback Management Offline Response Collection Optical Character Recognition Performance Metrics Post Scheduling Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Reputation Management Response Management Review Monitoring Review Notification Review Request Review Sharing Role-Based Permissions Search/Filter Sentiment Analysis SEO Management SMS Messaging Social Listening Social Media Integration Social Media Monitoring Social Performance Management Social Promotion Social Sharing Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Third-Party Integrations Trend Analysis Visual Analytics Widgets Workflow Management ## Reputation Integrations Salesforce Platform Integration rated undefined from -1 review Web.com Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review CDK Global Integration rated undefined from -1 review Aline Integration rated undefined from -1 review AdvancedMD EHR Integration rated undefined from -1 review See all 22 integrations ## Reputation User Reviews Overall Rating 4.4 Ratings Breakdown 5 57% 4 33% 3 5% 2 3% 1 2% Secondary Ratings Ease of Use 4.5 Value for money 4.3 Customer support 4.3 Functionality 4.3 CG Carrie G. Verified reviewer Construction 11-50 employees Used other for less than 12 months Review source Reviewed October 2019 Understand what you're getting 1 Previously 3 We pretty much didn't have an experience using the software at all. We didn't get onboarding (someone got fired and they didn't reassign anyone to us) and then we got reassigned to someone who didn't know what features we had. We asked for our money back, if I am remembering correctly. Ratings Breakdown 1 Ease of use Previously 4 1 Value for money Previously 2 1 Customer support Previously 4 1 Functionality Previously 3 Pros: Honestly, the only thing I really liked about this was the initial sales pitch. We shopped around and were really sold, and the product wound up being a bit of a joke. Cons: The people. Aside from the initial sales pitches, we had a terrible onboarding rep. He didn't answer his phone, he didn't train us, he didn't know how the features worked. Turned out, he had been fired, and they never reassigned us anyone. Read More VR Verified Reviewer Hospital & Health Care 10000+ employees Used daily for less than 2 years Review source Reviewed July 2023 THE place to manage your online reputation, profiles and digital presence 4 Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice. Cons: The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves. Read More EL Erin L. Verified reviewer Retail 501-1000 employees Used daily for less than 2 years Review source Reviewed September 2019 Reputation.com is a helpful tool 3 Reputation.com has been a great tool for helping us manage our online reviews. The software consolidate our reviews into one platform saving our team valuable time. Since we started using Reputation.com our online reviews have increased in both quantity and overall scores. We have 80 retail locations and the reporting options have made it easy to monitor our online reputation by location. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: The software allows our team to consolidate and manage our online reputation in one place. The platform makes responding to reviews fast and easy. There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook. Cons: The social media integration is lacking. The software is good for scheduling posts to Facebook and Instagram but unfortunately if you want to pay to "boost" a scheduled post, you can't. The post must be active on Facebook or Instagram before Reputation.com will allow you to boost it. Therefore, we end up having to use the native platform rather than the social media option in Reputation.com. Reasons for choosing Reputation They offered the most value. Read More RE Ryan E. Verified reviewer Marketing and Advertising 201-500 employees Used daily for less than 2 years Review source Reviewed March 2019 Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management 5 The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: 1\. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback Cons: The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own. Read More VR Verified Reviewer Automotive 11-50 employees Used weekly for less than 2 years Review source Reviewed June 2023 Great Business Tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation. Cons: I wish it was a little bit easier to change what sites are pushed for reviews. Read More VR Verified Reviewer Health, Wellness and Fitness 501-1000 employees Used daily for less than 6 months Review source Reviewed June 2022 Great, but Can Use Work. 4 Ratings Breakdown 4 Ease of use 4 Customer support 3 Functionality Pros: I enjoy how simple the software is and it gives me what I mostly need to execute my job. The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease. Cons: What I like least about Reputation is the survey builder and understanding which features are what. Also, I would like if there was a sent history of when I send surveys to keep track of it. There really is no means on tracking your sent history besides getting a banner at the top each time you send a survey. Read More ZA Zack A. Verified reviewer Marketing and Advertising 201-500 employees Used daily for less than 2 years Review source Reviewed March 2019 Great for Multilocation Businesses 4 Very good! Account teams are always on point. Tool works great. It's very reliable. The only issues I ever experience were related to API problems and that isn't any fault of MomentFeed's. Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews. Cons: This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience. Read More JM Jenn M. Verified reviewer Real Estate 51-200 employees Used daily for more than 2 years Review source Reviewed March 2019 Integration is Key 5 We are very happy & satisfied with Rep.com! Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company Cons: I wish they could track who leaves a review from their email. Currently, you can only see clicks. Read More NH Nicole H. Verified reviewer Marketing and Advertising 201-500 employees Used daily for less than 6 months Review source Reviewed March 2019 Reputation is a great place to see all your listings together 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed. Cons: For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc. Read More KK Kasey K. Verified reviewer Automotive 201-500 employees Used daily for less than 12 months Review source Reviewed April 2019 Great for our organization 5 We are very pleased with Reptutation.com, and it has become an important part of our daily processes when it comes to monitoring and connecting with our guests. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love how easy it is to pull in all of our reputation management tools into one place. It is clean, and easy to see progress. There are also unique tools that have helped us not only manage, but seek out reviews to better our business and guest relations. Cons: A few minor glitches have proven to be a bit inconvenient, but our Reputation.com representative has been responsive and works closely with us to work things out. Read More Showing 1 - 10 of 184 Reviews [See All Reviews](https://www.softwareadvice.com/product/171769-Reputation-com/reviews/) ## Reputation Popular Comparisons [UmfrageOnline vs Reputation](https://www.softwareadvice.com/compare/171769-Reputation-com/vs/449992-Enquetes-Maken/)[Google Forms vs Reputation](https://www.softwareadvice.com/compare/171769-Reputation-com/vs/179230-google-forms/)[Birdeye vs Reputation](https://www.softwareadvice.com/compare/86768-birdeye/vs/171769-Reputation-com/) [Compare All Alternatives](https://www.softwareadvice.com/product/171769-Reputation-com/alternatives/) ## Other Top Recommended Survey Software [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17624) Recently recommended **0** times [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11451) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5254) Recently recommended **0** times Stuck Between Options? 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