--- title: "Reputation Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Reputation. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Reputation is a good fit for you!" source_url: "https://www.softwareadvice.com/product/171769-Reputation-com/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [Reputation](https://www.softwareadvice.com/product/171769-Reputation-com/) / Reputation Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/171769-Reputation-com/) Reviews [Alternatives](https://www.softwareadvice.com/product/171769-Reputation-com/alternatives/) # Reputation User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 184 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 104 reviews (57%) - 4 stars: 61 reviews (33%) - 3 stars: 9 reviews (5%) - 2 stars: 6 reviews (3%) - 1 star: 4 reviews (2%) ### Most mentioned pros - I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. - I loved the Reputation management of reviews and reputation, it proved to be very effective. - Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place. ### Most mentioned cons - There are a lot of bugs with the new social scheduling suite. - Their support team isn't as knowledgeable about the program as they should be. - Some of the links are not working :( :( ## Reputation customer reviews Showing reviews 1-25 of 184 (page 1). ### Understand what you're getting - Overall rating: 1/5 - Reviewer: Carrie G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We pretty much didn't have an experience using the software at all. We didn't get onboarding (someone got fired and they didn't reassign anyone to us) and then we got reassigned to someone who didn't know what features we had. We asked for our money back, if I am remembering correctly. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, the only thing I really liked about this was the initial sales pitch. We shopped around and were really sold, and the product wound up being a bit of a joke. #### Cons The people. Aside from the initial sales pitches, we had a terrible onboarding rep. He didn't answer his phone, he didn't train us, he didn't know how the features worked. Turned out, he had been fired, and they never reassigned us anyone. --- ### THE place to manage your online reputation, profiles and digital presence - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice. #### Cons The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves. --- ### Reputation.com is a helpful tool - Overall rating: 3/5 - Reviewer: Erin L. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reputation.com has been a great tool for helping us manage our online reviews. The software consolidate our reviews into one platform saving our team valuable time. Since we started using Reputation.com our online reviews have increased in both quantity and overall scores. We have 80 retail locations and the reporting options have made it easy to monitor our online reputation by location. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The software allows our team to consolidate and manage our online reputation in one place. The platform makes responding to reviews fast and easy. There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook. #### Cons The social media integration is lacking. The software is good for scheduling posts to Facebook and Instagram but unfortunately if you want to pay to "boost" a scheduled post, you can't. The post must be active on Facebook or Instagram before Reputation.com will allow you to boost it. Therefore, we end up having to use the native platform rather than the social media option in Reputation.com. #### Reasons for choosing Reputation They offered the most value. --- ### Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management - Overall rating: 5/5 - Reviewer: Ryan E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 1. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback #### Cons The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own. --- ### Great Business Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation. #### Cons I wish it was a little bit easier to change what sites are pushed for reviews. --- ### Great, but Can Use Work. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I enjoy how simple the software is and it gives me what I mostly need to execute my job. The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease. #### Cons What I like least about Reputation is the survey builder and understanding which features are what. Also, I would like if there was a sent history of when I send surveys to keep track of it. There really is no means on tracking your sent history besides getting a banner at the top each time you send a survey. --- ### Great for Multilocation Businesses - Overall rating: 4/5 - Reviewer: Zack A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good! Account teams are always on point. Tool works great. It's very reliable. The only issues I ever experience were related to API problems and that isn't any fault of MomentFeed's. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews. #### Cons This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience. --- ### Integration is Key - Overall rating: 5/5 - Reviewer: Jenn M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very happy & satisfied with Rep.com! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company #### Cons I wish they could track who leaves a review from their email. Currently, you can only see clicks. --- ### Reputation is a great place to see all your listings together - Overall rating: 5/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed. #### Cons For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc. --- ### Great for our organization - Overall rating: 5/5 - Reviewer: Kasey K. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with Reptutation.com, and it has become an important part of our daily processes when it comes to monitoring and connecting with our guests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy it is to pull in all of our reputation management tools into one place. It is clean, and easy to see progress. There are also unique tools that have helped us not only manage, but seek out reviews to better our business and guest relations. #### Cons A few minor glitches have proven to be a bit inconvenient, but our Reputation.com representative has been responsive and works closely with us to work things out. --- ### Great for a small to medium sized company! - Overall rating: 5/5 - Reviewer: Britta B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You have your own account manager who is very attentive to any needs. #### Cons I think they are best for a smaller company than we have. We have a lot of issues with our information syncing. #### Vendor response Thank you so much for taking the time to leave us your feedback, Britta! We're happy you feel supported with your account manager. If you continue having information sync issues, please feel free to reach out to your CSM or support to help troubleshoot. Thanks! Replied October 2024 --- ### LOVE it! - Overall rating: 5/5 - Reviewer: Charlotte P. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered i love it! they are fast to help you with any questions or issues and you are able to access all of your revies and surveys in one location without having to bounce around from site to site #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the fact that you are able to access all of your revies and surveys in one location without having to bounce around from site to site #### Cons im not sure there is anything that i dont like at this point --- ### reputation.com comes highly recommended - Overall rating: 5/5 - Reviewer: Don E. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered it's been great from the beginning, and we're now in our 8th year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The dashboard is easy to use, the personal customer service is unmatched among all my vendors #### Cons from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why. #### Reasons for choosing Reputation recommended at the time by Ford Direct #### Vendor response Don, we appreciate you sharing your thought s about Reputation. We are so grateful for your partnership and look forward to many more years of success together! Replied January 2022 --- ### Review - Car Toys - Overall rating: 4/5 - Reviewer: Adam J. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not. Another big plus it having Reputation handle our store hours. A great deal of our locations have different hours, so just being able to send a spreadsheet to our CSM and everything gets updated is a huge plus. Lastly, I need to mention that whenever I did have an issue, I brought to my CSM rep and she was on it right away and had the issue resolved in a acceptable time frame. Could not be happier with the customer service that she provides. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place. #### Cons My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience. #### Reasons for choosing Reputation Our company was using the product when I started. --- ### Happy with our decision - Overall rating: 5/5 - Reviewer: Shannon S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Pleased #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is very easy to use and cover a range of items that we needed. #### Cons The platform often has glitches. However, the support team is quick. #### Reasons for choosing Reputation reputation management and reviews --- ### Reputation.com is making strides at being more customer friendly. - Overall rating: 4/5 - Reviewer: Karen W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I first started at my company, it was difficult to make any changes quickly that would benefit our clients. It is getting easier to customize what we need from Rep.com as time goes on. Similarly, I didn't have such good luck in finding a customer service manager who could answer our questions fully or timely. I'm pleased to say that too has changed and not only do we get our questions answered - but also we get a heads up so that we are not caught flat-footed when our clients ask us something that we should have known ahead of time. Rep.com has made great strides in 3 years - and I look forward to even more improvement. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to customize the review request surveys we send out on behalf of our clients. #### Cons Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do. #### Vendor response Thanks so much for your feedback, Karen. We're working hard to make improvements with our customized reporting as well as customer experience. We're happy to hear you've noticed improvements. -Erin, Community Manager Replied April 2019 --- ### Rep.com Review - Overall rating: 4/5 - Reviewer: Brittany S. - Verified reviewer: Yes - Industry: Automotive - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback. My main pain point is what seems to be a lack of communication between Rep.com's internal teams. At times, communications seem disjointed or ill informed. Additionally, software issues are not always realized until the users come upon them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine. #### Cons With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative. --- ### Highly recommend: Easy and accurate - Overall rating: 5/5 - Reviewer: Tiana G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, been using it for 3 years and love it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how you can see business listing information from multiple sources to get a whole picture of your business. #### Cons The reporting section can use some more customization. #### Vendor response Thank you so much for taking the time to leave us a review, Tiana! We appreciate your feedback! Replied January 2022 --- ### Reputation - Overall rating: 5/5 - Reviewer: Melissa P. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Wonderful tool to allow ease with success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links. #### Cons There is really nothing, I don't like about reputation management. --- ### Long time user - Overall rating: 4/5 - Reviewer: Erik B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The quick requests are about 90% of my usage. That has been very helpful to me and online reputation #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review. #### Cons The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved --- ### Reputation Review - Overall rating: 3/5 - Reviewer: Annie N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there. #### Cons I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service. #### Reasons for switching to Reputation Pricing --- ### User Friendly Platform with Great Product Variety - Overall rating: 4/5 - Reviewer: Erin M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community. #### Cons Disconnections can occur regularly and we have had several POCs since we started on the software. --- ### Review Management that keeps you in the know - Overall rating: 4/5 - Reviewer: Amanda B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team like the review management features and monitoring capabilities. #### Cons We would like to see more analytics from the social features and more capabilities with the surveys. --- ### Reputation.com has supercharged our online reviews and reputation - Overall rating: 5/5 - Reviewer: Barrie W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before being introduced to Reputation.com, we were getting the odd review on Google and Facebook regarding our products and services. Since partnering, we have tripled our reviews and currently lead Ford of Canada in our online reputation score. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media. #### Cons Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent. --- ### Reputation - Overall rating: 4/5 - Reviewer: Braxton B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very easy to use and explain to people across various departments. Loads of customization that have been really great. #### Cons There have been some bugs with the software that I've been bringing up for months now that are still not resolved. I've been given multiple dates for when a solution was going to be implemented, but it never has been. The introduction of the customer support team rather than having my questions and requests handled by my account manager has severely dropped the quality. I have found myself having to double check their work constantly as they rarely implement things properly. ## More reviews [Next reviews](https://www.softwareadvice.com/product/171769-Reputation-com/reviews/?page=2) --- Reputation Reviews, Pros and Cons - 2026 Software Advice