--- title: "Ada Software Reviews, Demo & Pricing - 2026" description: "Review of Ada Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/171805-Ada-Support/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / Ada Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/) # Ada Review From $60,000/year 1 plan Wondering if Ada is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Ada 4.7 [(17)](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/) Pricing Starting at $60,000.00 per year ### About Ada Ada is an AI-powered customer experience platform built for enterprise companies in financial services, travel, SaaS, ecommerce, retail, health insurance, insurance, and gaming industries. It autonomously resolves customer inquiries across voice, chat, email, SMS, WhatsApp, Messenger, Instagram, and custom channels without requiring human involvement for the majority of interactions. The software is cloud-based and deployable across web, iOS, Android, and React Native via SDKs. A single AI agent configuration works across all channels and 60 languages, removing the need for per-channel maintenance. Core features include a Unified Reasoning Engine for consistent logic across all channels, a Conversation Hub for omnichannel delivery, Playbooks for structured multi-step workflows, a Knowledge Hub that pulls answers from existing content without intent-specific training, and a Performance Center for tracking resolution rates, CSAT, and cost per resolution. Automated coaching applies feedback from past conversations to future interactions. Full conversation history transfers to human agents on escalation. Ada integrates with Zendesk, Salesforce, Twilio, Genesys, and NICE CXone via op... en APIs and SDKs. It holds SOC 2 Type II, HIPAA, GDPR, and PCI DSS certifications. Support is available through a sandbox testing environment, documentation, and vendor support channels. Do you work for Ada? [Manage this product listing](https://www.g2.com/products/ada-support-inc-ada/claim_requests/new?auto=true) Wondering if Ada is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## Ada User Interface ## Popular Ada Alternatives Main Product Ada 4.7 [(15)](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/) Ratings Breakdown - 4.40Ease of use - 4.27Value for money - 4.58Customer support - 4.33Functionality Pricing Starting at $60000.00 per year Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.40Value for money - 4.53Customer support - 4.41Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## Ada Pricing and Plans Ada has one plan. General Pricing is $60,000.00/yr billed annually. General Pricing $60,000.00 per year Ada offers conversation-based pricing, a simple consumption model that measures usage, and offers economies of scale for enterprises. Companies that get the best results typically have a minimum annual conversation volume of 300,000.… No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Ada pricing compare to alternatives? Ada's starting price is $60,000.00/year. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Ada4.7[(17)](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/) | $60,000.00 /yr | Not available | Not available | 4.3 | | [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user | Available | Not available | 4.6 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | | [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)4.6[(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) | $29.00 /user/mo | Available | Not available | 4.4 | Ada4.7[(17)](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/) * * * Starting price $60,000.00 /yr Free trial Not available Free version Not available Value For Money 4.3 - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) * * * Starting price $15.00 /user Free trial Available Free version Not available Value For Money 4.6 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)4.6[(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 ## Ada Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of Ada A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking Adaptive Learning Adaptive Responses Advance reporting Adversarial Training Agent Collaboration Agentic Task Execution AI AI agents AI chatbots AI Copilot AI/Machine Learning AI Text Generation AI Text Summarization AI Text-to-Speech Alerts/Escalation Alerts/Notifications Analytics Anonymity API API Access for Business System Integration API Flexibility Application Management Appointment Management Appointment Scheduling Artificial Intelligence Attended Automation Audience Targeting Augmented Analytics Automated Image & Video Editing Automated Resolution Automated Responses Automated Routing Automated Ticket Resolution Automation Autonomous Task Execution Autoresponders Batch Communications Branding Business Process Automation Call Center Management Call Recording Campaign Management Campaign Segmentation Case Management Chatbot Chat/Messaging Chat Transcript Client Portal Code-free Development Code Generation Collaboration Tools Collection of information Communication apps Communication Management Community Forums Complex Query Handling Conditional Generation Configurable Workflow Contact Database Content Accuracy Content Generation Content Management Context Maintenance Within Sessions Contextual Engagement Contextual Guidance Contextual Response Generation Control Controlled LLM Response Generation Conversational analytics Conversation Editor Conversation Intelligence Cost Management Create Content Creative Design Creativity CRM Cross platform compatibility Cross-platform compatibility Cross-system Integration Customer Communication Customer Database Customer Engagement Customer Experience Management Customer History Customer Interaction Automation Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizability Customizable Branding Customizable Fields Customizable Forms Customizable Frameworks Customizable Reports Customizable speech Customizable Templates Customization Customization Interface Dashboard Data Augmentation Data Governance Data Import/Export Data Security Decision Making Deep Learning Document Processing Drag & Drop Drag & Drop Editor Drip sequences Dynamic Modeling Ecommerce stores Email Email Automation Email Management Email Templates Encrypted communication Engagement Tracking Escalation Handling Event Triggered Actions Fallback Responses for Unknown Queries Feedback Collection Feedback Management For Developers For No-Code Development For Sales/Marketing Foundation Model Generative AI Group Messaging Guardrails & Content Controls Help Desk Help Desk Management Human Handover Human-In-The-Loop Inbound Identification Inbox Management Independent Decision Making In-Game Support Inquiry Routing Integration Integration Management Integrations Intelligent Routing Intent Recognition Interactive and Co-Creative Systems Interactive Content Internal tools Inventory Management IVR Knowledge Base Knowledge Base Utilization Knowledge Management Language Language Detection Lead Capture Lead Distribution Lead Gathering Lead Generation Lead Management Lead Nurturing Lead Qualification Learning Live Chat Macros Memory Management Mentions Menu bars Messaging and Notifications Mobile Optimization Monitoring Multi-Channel Access Multi-Channel Communication Multi-Channel Coverage Multi-Channel Management Multi-Channel Marketing Multi-Language Multilingualism Multilingual Support Multiple Data Sources Multiple LLM Models Multiple voice actions Multi-step Planning Natural Conversation Natural Language Interaction Natural Language Interface Natural Language Processing Natural Language Search Natural Language Understanding (NLU) No-Code Conversation Design ## Ada Integrations Aircall Integration rated undefined from -1 review NiCE CXone Integration rated undefined from -1 review Help Scout Integration rated undefined from -1 review Gladly Integration rated undefined from -1 review Amazon Connect Integration rated undefined from -1 review Dixa Integration rated undefined from -1 review See all 13 integrations ## Ada User Reviews ## Ada customer ratings - Overall rating: 4.7/5 - Total reviews: 17 ### Rating distribution - 5 stars: 15 reviews (88%) - 4 stars: 1 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (6%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.3/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- ### AI Lead - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Banking - Company size: 10000+ employees The implementation process is extensive but aligns well with the company's needs, leading to a positive overall experience. The team's commitment to innovation ensures that the product continues to evolve and improve. Full review available after login on Software Advice --- ### AI support Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Cosmetics - Company size: 51-200 employees The reviewer values the relationships formed and the supportive community, which are key benefits of the software. They also express that the rapid pace can occasionally make it difficult to keep up. Full review available after login on Software Advice --- ### Easiest Chat Platform - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal. #### Cons In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience. --- ### Very happy with Ada - Overall rating: 5/5 - Reviewer: Evelina H. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great and fast support from Ada when needed! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to navigate the platform and how much you can do on your own. It's very user-friendly! #### Cons I actually haven’t come across much that I don’t like. If I had to mention something, it would be that when you create a flow in, for example, English, and include quick replies (where you haven’t written a custom text), then when you add a new language, the quick reply responses get translated automatically—but that’s not what you want. You’d prefer the field to be empty, just like in English. And maybe that adding flows requires a lot of manual work, but a solution for that would be switching to the AI bot. --- ### Two of the products I use started using this and the experience was shitty both times - Overall rating: 1/5 - Reviewer: Pavel Z. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It looks fine and the landing is okay. I guess it's cheaper as well. #### Cons It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way — just a frustrated user. --- ### Innovative customer support software solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very satisfied and, after more than two years, I still believe that this is the right solution for our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good. #### Cons The fact that there are sometimes language barriers in the software solution. We are active in the European market and need languages other than English. The main language of the software is English, which makes sense as it comes from the US, but sometimes it takes a little longer to adapt the solution for other languages. --- ### Ada a real Partner - Overall rating: 5/5 - Reviewer: Tiago N. - Industry: Entertainment - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with Ada since 2021 and has been amazing. The product helped decrease the number of agents needed and help thousands of clients. The experience could not have been more positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super user friendly, team amazing in helping out #### Cons New features can take sometime to appear --- ### Ada’s Impact on Customer Service at Busbud: A Valuable Tool - Overall rating: 5/5 - Reviewer: Silvia H. - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Ada has been excellent. Their team is highly responsive, consistently attentive, and always willing to help whenever needed. Ada's support ensures we can get the most out of the platform, making them a fantastic partner for our customer service needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Ada is its ability to significantly reduce the volume of inquiries that our human agents need to handle. The AI agent provides highly accurate, precise responses by efficiently utilizing our Help Center resources. This has not only streamlined our customer support operations but also enhanced our team's overall productivity. #### Cons The main challenge with Ada is that integrating new features or adding additional channels can be complex, requiring significant time and resources. This can sometimes slow down our ability to expand Ada’s functionality as quickly as we’d like. --- ### Big fan of Ada - Overall rating: 5/5 - Reviewer: Bret J. - Industry: E-Learning - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic team from day one until now (1 year 4 months). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product and frequency of feature and software updates is amazing. Beyond the product itself, their support and onboarding teams are fantastic! #### Cons I think the UI of the chatbot itself could be updated. --- ### Automate Your Data Collection And Analysis Using ADA - Overall rating: 5/5 - Reviewer: Mohamed B. - Industry: Education Management - Company size: 201-500 employees - Product usage: a free trial · daily - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros ADA is a great product to work with .I love using this tool because it really is easy to use, the support team is awesome and very fast in helping with any minor problems that come up.The advanced functionalities features increase and automate my workflows and save my time.Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business. #### Cons I hope Ada can customize the response. For example, if someone mentions a product in the chat, I can easily select which one I'd like to receive. --- Showing 1 - 10 of 17 Reviews [See All Reviews](https://www.softwareadvice.com/product/171805-Ada-Support/reviews/) ## Other Top Recommended AI Agents for Customer Support Software [monday AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) **4.6** (6134) Recently recommended **10** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3494) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2216) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Ada with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice