--- title: "ChatBot Software Reviews, Demo & Pricing - 2026" description: "Review of ChatBot Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/172837-ChatBot/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / ChatBot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/172837-ChatBot/reviews/)[Alternatives](https://www.softwareadvice.com/product/172837-ChatBot/alternatives/) # ChatBot Review From $50-$499/month Free trial 4 plans Wondering if ChatBot is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ChatBot 4.6 [(66)](https://www.softwareadvice.com/product/172837-ChatBot/reviews/) Pricing Starting at $50.00 flat rate per month ### About ChatBot ChatBot is an AI customer service platform that helps businesses of all sizes — from small teams to large enterprises — across ecommerce, retail, financial services, healthcare, real estate, and other B2B and B2C industries manage customer support, lead generation, and sales conversations. The software is cloud-based and can be deployed via a website chat widget, Facebook Messenger, WhatsApp, SMS, or mobile app embed, with no coding required. Core features include an AI Agent that handles routine customer queries autonomously, a no-code Visual Builder for scripted conversation flows, and a shared inbox that consolidates AI and human-assisted chats across all channels. The AI trains on business-provided content such as website pages, PDFs, and help articles. Shopify integration supports cart recovery and sales attribution reporting. Workflow automation, lead qualification, proactive chat campaigns, and multilingual support across 48 languages are also included. Human agents receive full conversation context on handoff, reducing repeated explanations. Businesses can connect ChatBot with tools including HubSpot, Salesforce, WhatsApp, Zendesk, and 5,000-plus apps via Zapier. Suppor... t is available through a knowledge base, and enterprise plans include SSO and audit logs for added security. Do you work for ChatBot? [Manage this product listing](https://www.g2.com/products/chatbot/claim_requests/new?auto=true) Wondering if ChatBot is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## ChatBot User Interface ## Popular ChatBot Alternatives Main Product ChatBot 4.6 [(66)](https://www.softwareadvice.com/product/172837-ChatBot/reviews/) Ratings Breakdown - 4.71Ease of use - 4.50Value for money - 4.53Customer support - 4.64Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(408)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.24Value for money - 3.95Customer support - 4.47Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.23Customer support - 4.60Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Zipchat](https://www.softwareadvice.com/live-chat/zipchat-profile/) 4.9 [(27)](https://www.softwareadvice.com/live-chat/zipchat-profile/#reviews) Ratings Breakdown - 4.85Ease of use - 4.69Value for money - 4.88Customer support - 4.59Functionality Pricing Starting at $49.00 per month Get Price ## ChatBot Pricing and Plans ChatBot has four plans. Starter is $50.00/mo billed monthly. Team is $149.00/mo billed monthly. Business is $499.00/mo billed monthly. Enterprise is custom-priced. Free trial Starter $50.00 flat rate, per month The plan costs $42/month when billed annually Starter plan includes: - 1000 Valid Chats/Month - 1 Active Chatbot - 7-Day Training History - All Integrations - Basic Reporting - Data Security - Unlimited Number of Stories Team $149.00 flat rate, per month It offers 14-day free trial after which the plan is available for $ 126/month billed annually… Team plan includes: - 5000 Valid Chats/Month - 5 Active Chatbots - Advanced Reporting - All Integrations - Button Actions - Team Collaboration - Unlimited Number of Stories - Unlimited Training History - Version History and Data Security Business $499.00 flat rate, per month The plan charges $424 per month when billed annually Business plan includes: - 25000 Valid Chats/Month - Advanced Reporting - All Integrations - Button Actions - Personal Onboarding - Premium Customer Support - Security Assistance and Data Security - Team Collaboration - Unlimited Active Chatbots - Unlimited Number of Stories - Unlimited Training History - Version History Enterprise Contact Vendor for Pricing Contact LiveChat for pricing details. Enterprise plan includes: - Advanced Reporting - All Integrations - Button Actions - Chatbot Building Services - Chatbot Maintenance - Custom Chat Package - Custom Integrations - Dedicated Acc. Manager - Personal Onboarding - Premium Customer Support - Security Assistance and Data Security - Team Collaboration - Unlimited Active Chatbots - Unlimited Number of Stories - Unlimited Training History - Version History Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does ChatBot pricing compare to alternatives? ChatBot's starting price is $50.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | ChatBot4.6[(66)](https://www.softwareadvice.com/product/172837-ChatBot/reviews/) | $50.00 /mo | Available | Not available | 4.5 | | [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/)4.4[(408)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) | $20.00 /user/mo | Not available | Available | 4.2 | | [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/)4.3[(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) | $19.00 /mo | Not available | Available | 4.3 | | [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) | $24.17 /mo | Available | Available | 4.5 | | [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/)4.8[(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) | $16.67 /mo | Not available | Available | 4.3 | ChatBot4.6[(66)](https://www.softwareadvice.com/product/172837-ChatBot/reviews/) * * * Starting price $50.00 /mo Free trial Available Free version Not available Value For Money 4.5 - [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/)4.4[(408)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) * * * Starting price $20.00 /user/mo Free trial Not available Free version Available Value For Money 4.2 - [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/)4.3[(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) * * * Starting price $19.00 /mo Free trial Not available Free version Available Value For Money 4.3 - [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) * * * Starting price $24.17 /mo Free trial Available Free version Available Value For Money 4.5 - [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/)4.8[(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) * * * Starting price $16.67 /mo Free trial Not available Free version Available Value For Money 4.3 ## ChatBot Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of ChatBot A/B Testing Access Controls/Permissions Activity Dashboard AI Copilot AI/Machine Learning Alerts/Escalation API Appointment Management Appointment Scheduling Audience Targeting Augmented Analytics Automated Responses Automated Routing Campaign Management Campaign Segmentation Chatbot Chat Transcript Code-free Development Collaboration Tools Communication Management Configurable Workflow Contact Database Contact Management Contextual Guidance CRM Customer Database Customer Experience Management Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizable Branding Customizable Fields Data Extraction Data Import/Export Data Storage Management Data Visualization Document Management Document Storage Drag & Drop Email Automation Engagement Tracking Event Triggered Actions Feedback Management For Developers For eCommerce For Sales/Marketing For Sales Teams/Organizations Generative AI Geotargeting Group Messaging Human Handover Intent Recognition Interaction Tracking Knowledge Base Management Language Detection Lead Capture Lead Distribution Lead Management Lead Nurturing Lead Qualification Live Chat Machine Learning Mobile App Monitoring Multi-Channel Management Multi-Channel Marketing Multi-Language Multiple Data Sources Natural Language Processing Offline Form One-to-One Messaging Performance Metrics Pre-Configured Bot Predictive Analytics Proactive Chat Product Recommendations Query Suggestions Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Sentiment Analysis Single Sign On Social Media Integration Speech Recognition Surveys & Feedback Tagging Template Management Trend Analysis Virtual Personal Assistant (VPA) Visual Analytics Workflow Automation Workflow Management ## ChatBot Integrations LiveChat Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review See all 24 integrations ## ChatBot User Reviews ## ChatBot customer ratings - Overall rating: 4.6/5 - Total reviews: 66 ### Rating distribution - 5 stars: 46 reviews (70%) - 4 stars: 16 reviews (24%) - 3 stars: 3 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.6/5 --- ### Botengine may be a threat to my job,someday. - Overall rating: 5/5 - Reviewer: Rosemary N. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries. #### Cons Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired? --- ### Botengine takes control of parts of our customer care duties. - Overall rating: 5/5 - Reviewer: Yeni O. - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute. Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies. #### Cons Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far. --- ### Horrible product and horrible customer service - Overall rating: 1/5 - Reviewer: Ash S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service. #### Cons They treated me (a loyal customer) poorly. --- ### Botengine wins the sales team time. - Overall rating: 5/5 - Reviewer: Victor A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Botengine helps reduce the chat workload faced by the sales team.By addressing simple ,popular customer complaints ;Botengine enables the sales team direct their efforts towards addressing bigger hurdles faced by our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots. #### Cons Botengine is a fantastic addition to the support infrastructure we have available to customers.Ensuring customers can still get attended to during weekends when sales agents are on break. --- ### Majority of customer complaints get automated chatbot response. - Overall rating: 5/5 - Reviewer: Oscar T. - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BotEngine has provided my organizations customer department team with an extra staff ,who works faster and is powered by battery.lol (unlike we humans ) and therefore never gets tired. Using Botengine ,we have created a chatbot which works around the clock ,responding to customer complaints and even takes live orders on our website. We no longer spend scarce time resource answering repeatable questions.We at the support department ,only now deal with the most difficult cases leaving our Chatbot to take charge of the rest and its done that effectively ,so far. #### Cons Botengine has saved us more in financial and time resource than any human chat agent can. I don't see any poor side to our chatbot. --- ### Botengine wins our helpdesk vital time. - Overall rating: 5/5 - Reviewer: Tope O. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Botengine is a chatbot created by Livechat and we began using this ,because it was introduced to our team by Livechat. I like the ease of integration ,and the fact the customer care team setup and integrated Botengine with our existing Livechat solution ,with no technical assistance from our in-house programmers. Overall ,Botengine has enabled our customer care team respond to just the most complex of questions , whilst letting Botengine deal with easy queries from our clients. #### Cons Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about. --- ### CHATBOT IS REALISTIC CONVERSATIONAL PLATFORM - Overall rating: 5/5 - Reviewer: Stephen Olawale j. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered chatbot has helped to improve our customer relationship and reduced our expenses on employing more customer care representatives, we have had a great sales in return for this valuable application,thanks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel #### Cons the chatbot works very well and amazing, just that by the way it works, the job of a customer care representative might be going to extinction, because chat bot is taking over the job, through its unique artificial intelligence and exceptional speed anaw reliability. --- ### Eases workload on our helpdesk team. - Overall rating: 4/5 - Reviewer: Justina E. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Botengine eases the stress on our helpdesk team. Enabling our helpdesk staffs to focus on complex complaints from our customers ,while simple complaints like the address of our company ,email contact etc are taken care off by Botengine. Thereby eliminating the need to hire extra hands on the helpdesk team and saving us time and financial resource in the process. #### Cons I wish Botengine will one day be able to do 90% of the work currently done by the helpdesk team. I do admit this may not happen in my lifetime . :) --- ### Takes care of the little tasks. - Overall rating: 4/5 - Reviewer: Modupe D. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bot engine is easy to setup and requires very basic technical skill to set it up.. It has no limit to the number of chats it can respond to concurrently. It integrates seamlessly with Messenger ,WordPress and on any web platform. #### Cons Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective. --- ### Easy setup. - Overall rating: 4/5 - Reviewer: IFEOMA O. - Verified reviewer: Yes - Industry: Banking - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of setup with Botengine. Setup time was just a few minute. Botengine gives the customer care team more time to attend to customers with very serious problems ,by attending to customers with minor issues like the contact of the company ,how to login ,how to sign-up etc I also am impressed about how it simple redirects web visitors to an helpdesk agent ,when it is unable to resolve issues they have. --- Showing 1 - 10 of 66 Reviews [See All Reviews](https://www.softwareadvice.com/product/172837-ChatBot/reviews/) ## ChatBot Popular Comparisons [ChatGPT vs ChatBot](https://www.softwareadvice.com/compare/172837-ChatBot/vs/412748-chatgpt/)[Chatbase vs ChatBot](https://www.softwareadvice.com/compare/172837-ChatBot/vs/426065-chatbase/)[Tidio vs ChatBot](https://www.softwareadvice.com/compare/157633-tidio-chat/vs/172837-ChatBot/)[Botsonic vs ChatBot](https://www.softwareadvice.com/compare/172837-ChatBot/vs/436579-botsonic/) [Compare All Alternatives](https://www.softwareadvice.com/product/172837-ChatBot/alternatives/) ## Other Top Recommended Live Chat Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4114) Recently recommended **1** times [LiveHelpNow](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/) **4.6** (72) Recently recommended **1** times [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24236) Recently recommended **0** times Stuck Between Options? 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