# ChatBot Software Reviews, Demo & Pricing - 2026 > Review of ChatBot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/172837-ChatBot --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / ChatBot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/172837-ChatBot/reviews/)[Alternatives](https://www.softwareadvice.com/product/172837-ChatBot/alternatives/) # ChatBot 2026: Benefits, Features & Pricing Wondering if ChatBot is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ChatBot 4.6 [(66)](https://www.softwareadvice.com/product/172837-ChatBot/reviews/) Pricing Starting at $50.00 per month ### About ChatBot ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builder with drag-and-drop capabilities, which allow users to design chatbots using various customizable templates such as e-commerce, sales, bookings and recruitment. ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies. Features include machine learning, data security, user segmentation, widgets, multimedia support, reporting and more. The platform includes white-label functionality, which allows users to personalize the interface using a custom logo, colors and theme. Additionally, the built-in natural language processing (NLP) technology analyses human speech to provide custom responses. ChatBot supports integration with various third-party systems such as LiveChat, Facebook Messenger, Slack, WordPress and Zapier. It offers monthly subscription plans and support is provided via email, documentation and other online measures. Wondering if ChatBot is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## ChatBot User Interface ## Popular ChatBot Alternatives Main Product ChatBot 4.6 [(66)](https://www.softwareadvice.com/product/172837-ChatBot/reviews/) Ratings Breakdown - 4.71Ease of use - 4.50Value for money - 4.53Customer support - 4.64Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(369)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.24Value for money - 3.95Customer support - 4.47Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(80)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.34Value for money - 4.25Customer support - 4.61Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price ## ChatBot Pricing and Plans Starting price: $50.00 per month Free Trial Free Version Starter $50.00 flat rate, per month Plan includes: - 1000 Valid Chats/Month - 1 Active Chatbot - 7-Day Training History - All Integrations - Basic Reporting - Data Security - Unlimited Number of Stories Team $149.00 flat rate, per month Plan includes: - 5000 Valid Chats/Month - 5 Active Chatbots - Advanced Reporting - All Integrations - Button Actions - Team Collaboration - Unlimited Number of Stories - Unlimited Training History - Version History and Data Security Business $499.00 flat rate, per month Plan includes: - 25000 Valid Chats/Month - Advanced Reporting - All Integrations - Button Actions - Personal Onboarding - Premium Customer Support - Security Assistance and Data Security - Team Collaboration - Unlimited Active Chatbots - Unlimited Number of Stories Read More Enterprise Pricing available upon request Plan includes: - Advanced Reporting - All Integrations - Button Actions - Chatbot Building Services - Chatbot Maintenance - Custom Chat Package - Custom Integrations - Dedicated Acc. Manager - Personal Onboarding - Premium Customer Support Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ChatBot Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of ChatBot A/B Testing Access Controls/Permissions Activity Dashboard AI Copilot AI/Machine Learning Alerts/Escalation API Appointment Management Appointment Scheduling Audience Targeting Augmented Analytics Automated Responses Automated Routing Campaign Management Campaign Segmentation Chatbot Chat Transcript Code-free Development Collaboration Tools Communication Management Configurable Workflow Contact Database Contact Management Contextual Guidance CRM Customer Database Customer Experience Management Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizable Branding Customizable Fields Data Extraction Data Import/Export Data Storage Management Data Visualization Document Management Document Storage Drag & Drop Email Automation Engagement Tracking Event Triggered Actions Feedback Management For Developers For eCommerce For Sales/Marketing For Sales Teams/Organizations Generative AI Geotargeting Group Messaging Human Handover Intent Recognition Interaction Tracking Knowledge Base Management Language Detection Lead Capture Lead Distribution Lead Management Lead Nurturing Lead Qualification Live Chat Machine Learning Mobile App Monitoring Multi-Channel Management Multi-Channel Marketing Multi-Language Multiple Data Sources Natural Language Processing Offline Form One-to-One Messaging Performance Metrics Pre-Configured Bot Predictive Analytics Proactive Chat Product Recommendations Query Suggestions Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Sentiment Analysis Single Sign On Social Media Integration Speech Recognition Surveys & Feedback Tagging Template Management Trend Analysis Virtual Personal Assistant (VPA) Visual Analytics Workflow Automation Workflow Management ## ChatBot Integrations LiveChat Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review See all 24 integrations ## ChatBot User Reviews Overall Rating 4.6 Ratings Breakdown 5 70% 4 24% 3 5% 2 0% 1 2% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.5 Functionality 4.6 Kudakwashe N. Verified reviewer Machinery 51-200 employees Used daily for less than 2 years Review source Reviewed July 2021 Never miss any potential sales lead from your website 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Chatbot LiveChat is a very powerful plugin that every website needs. You will never miss any sales leads with this interactive and easy to install plugin. LiveChat Chatbot can be installed on website and it defiantly increase sales convention rate on your website traffic. If you are a developer you can also make extra money on they reward program. The best feature of LiveChat is that you can have multiple agents using the same account and also attending to many website clients at the same time. Cons: It can online work when the website application runs live and not offline. So if a website is a pwa it wont work when running offline. Read More Temitope E. Verified reviewer Used daily for more than 2 years Review source Reviewed February 2018 Perfect,effective experience. 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website. TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc This vital analytical information ,enable us measure the performance of our helpdesk team. Cons: The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially. Read More AS Ash S. Verified reviewer Education Management 11-50 employees Used monthly for less than 2 years Review source Reviewed November 2024 Horrible product and horrible customer service 1 They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service. Cons: They treated me (a loyal customer) poorly. Read More Rosemary N. Verified reviewer Used daily for less than 12 months Review source Reviewed May 2018 Botengine may be a threat to my job,someday. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries. Cons: Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired? Read More Yeni O. Verified reviewer Computer Software Used daily for less than 12 months Review source Reviewed June 2018 Botengine takes control of parts of our customer care duties. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute. Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies. Cons: Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far. Read More Victor A. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 12 months Review source Reviewed August 2018 Botengine wins the sales team time. 5 Botengine helps reduce the chat workload faced by the sales team.By addressing simple ,popular customer complaints ;Botengine enables the sales team direct their efforts towards addressing bigger hurdles faced by our customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots. Cons: Botengine is a fantastic addition to the support infrastructure we have available to customers.Ensuring customers can still get attended to during weekends when sales agents are on break. Read More Oscar T. Verified reviewer Internet 501-1000 employees Used daily for less than 12 months Review source Reviewed June 2018 Majority of customer complaints get automated chatbot response. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: BotEngine has provided my organizations customer department team with an extra staff ,who works faster and is powered by battery.lol (unlike we humans ) and therefore never gets tired. Using Botengine ,we have created a chatbot which works around the clock ,responding to customer complaints and even takes live orders on our website. We no longer spend scarce time resource answering repeatable questions.We at the support department ,only now deal with the most difficult cases leaving our Chatbot to take charge of the rest and its done that effectively ,so far. Cons: Botengine has saved us more in financial and time resource than any human chat agent can. I don't see any poor side to our chatbot. Read More Tope O. Verified reviewer Used daily for less than 12 months Review source Reviewed May 2018 Botengine wins our helpdesk vital time. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Botengine is a chatbot created by Livechat and we began using this ,because it was introduced to our team by Livechat. I like the ease of integration ,and the fact the customer care team setup and integrated Botengine with our existing Livechat solution ,with no technical assistance from our in-house programmers. Overall ,Botengine has enabled our customer care team respond to just the most complex of questions , whilst letting Botengine deal with easy queries from our clients. Cons: Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about. Read More Stephen Olawale j. Verified reviewer Construction 2-10 employees Used daily for less than 6 months Review source Reviewed July 2019 CHATBOT IS REALISTIC CONVERSATIONAL PLATFORM 5 chatbot has helped to improve our customer relationship and reduced our expenses on employing more customer care representatives, we have had a great sales in return for this valuable application,thanks Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel Cons: the chatbot works very well and amazing, just that by the way it works, the job of a customer care representative might be going to extinction, because chat bot is taking over the job, through its unique artificial intelligence and exceptional speed anaw reliability. Read More Justina E. Verified reviewer Used daily for less than 12 months Review source Reviewed March 2018 Eases workload on our helpdesk team. 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Botengine eases the stress on our helpdesk team. Enabling our helpdesk staffs to focus on complex complaints from our customers ,while simple complaints like the address of our company ,email contact etc are taken care off by Botengine. Thereby eliminating the need to hire extra hands on the helpdesk team and saving us time and financial resource in the process. Cons: I wish Botengine will one day be able to do 90% of the work currently done by the helpdesk team. I do admit this may not happen in my lifetime . :) Read More Showing 1 - 10 of 66 Reviews [See All Reviews](https://www.softwareadvice.com/product/172837-ChatBot/reviews/) ## ChatBot Popular Comparisons [Chatbase vs ChatBot](https://www.softwareadvice.com/compare/172837-ChatBot/vs/426065-chatbase/)[ChatGPT vs ChatBot](https://www.softwareadvice.com/compare/172837-ChatBot/vs/412748-chatgpt/)[Botsonic vs ChatBot](https://www.softwareadvice.com/compare/172837-ChatBot/vs/436579-botsonic/)[Tidio vs ChatBot](https://www.softwareadvice.com/compare/157633-tidio-chat/vs/172837-ChatBot/) [Compare All Alternatives](https://www.softwareadvice.com/product/172837-ChatBot/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24118) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16374) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4462) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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