--- title: "HubSpot CRM Software Reviews, Demo & Pricing - 2026" description: "Review of HubSpot CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/1854-HubSpot-CRM/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / HubSpot CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/)[Alternatives](https://www.softwareadvice.com/product/1854-HubSpot-CRM/alternatives/) # HubSpot CRM Review From $20-$75/month Free version 3 plans Wondering if HubSpot CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HubSpot CRM 4.5 [(4481)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) FrontRunner 2026 Pricing Starting at $20.00 per user per month ### About HubSpot CRM HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey. It caters to a broad range of clients, both in the B2B and B2C sectors, and is versatile enough to suit various industries. The platform provides a wide array of functionalities, including marketing, sales automation, management of the sales pipeline, managing customer relationships, tracking emails, and organizing contacts and leads among others. HubSpot CRM includes a dynamic dashboard that offers a live overview of the sales process. This system streamlines the tracking of all customer interactions across emails, social media, live chats or phone calls, with each action automatically documented in a neatly arranged timeline for each lead. It incorporates marketing strategies to attract leads and features for automating email marketing, as well as sales tools for tracking deals and managing the sales workflow. Additionally, it connects all the business data and integrates with external applications, ensuring that marketing, sales and customer service teams have timely insights.  HubSpot CRM offers a contact and lead management system. Users can manage contacts a... nd leads, gaining valuable insights into the business performance through the reporting dashboard. The platform's pipeline management tools provide total visibility into the sales process, allowing teams to track deals, calls and emails. Additionally, the meeting scheduler feature streamlines the process of coordinating meetings with prospects and customers. HubSpot CRM's marketing capabilities include email marketing, form and landing page builders and ad management tools. These features enable businesses to create personalized customer experiences, nurture leads and manage marketing campaigns. Additionally, the platform's help desk and ticketing system, shared inbox and live chat software enhance the customer support experience, enabling teams to enhance relationships with their clients. Wondering if HubSpot CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## HubSpot CRM User Interface ## Popular HubSpot CRM Alternatives Main Product HubSpot CRM 4.5 [(4481)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18803)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6993)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(620)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(742)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price Alternative Product [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) 4.4 [(5846)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) Ratings Breakdown - 4.12Ease of use - 4.14Value for money - 4.19Customer support - 4.34Functionality Pricing Starting at $50.00 per month Get Price ## HubSpot CRM Pros and Cons We analyzed 4,481 verified reviews for HubSpot CRM to find out what actual users really think. Select to learn more Integrated Sales-Marketing Workflow HubSpot CRM brings sales and marketing together on one platform, making it easier to track pipelines, automate tasks, and run campaigns. Teams benefit from real-time visibility, strong collaboration, and tools for audience segmentation and personalized messaging. Centralized Customer Engagement Tools You get a unified dashboard to manage customer interactions, segment users, and personalize support. HubSpot CRM helps teams build strong relationships, analyze engagement, and streamline communication for efficient customer service and follow-up. Streamlined Lead Tracking System Managing leads is straightforward with HubSpot CRM. You can capture, score, and nurture leads using forms, workflows, and automation. The platform centralizes contacts, tracks interactions, and helps prioritize follow-ups for better conversion rates. Contact Organization Challenges Managing contacts can be cumbersome due to duplication, limited data fields, and slow editing processes. Importing, filtering, and merging contacts is often manual and time-consuming, making it hard to keep records accurate and up to date. Costly And Rigid Pricing Plans HubSpot CRM's pricing can escalate quickly, with many features locked behind expensive tiers. Smaller businesses often find the free plan limited, and upgrades or add-ons may not match actual needs, making budgeting and scaling difficult. Limited And Complex Email Tools Email handling in HubSpot CRM is often restrictive, with issues around automation, integration, and customization. Users report problems with sending limits, syncing, template options, and campaign management, especially without paid add-ons. ## HubSpot CRM Pricing and Plans Starting price: $20.00 per month Free Trial Free Version Starter Customer Platform $20.00 per user, per month Plan includes: - Combination of Marketing Hub Starter, Sales Hub Starter, Service Hub Starter and Content Hub Starter - Includes 1,000 marketing contacts Professional $50.00 per user, per month Plan includes: - Configure Your CRM Layout - Merge Duplicate Records - Organize Users Into Teams Enterprise $75.00 per user, per month Plan includes: - Get AI Insights On CRM Index Pages - Set Custom Objects - Enable Single Sign-On Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HubSpot CRM Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of HubSpot CRM Access Controls/Permissions Accounting Integration Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Appointment Scheduling Calendar/Reminder System Calendar Sync Campaign Management Client Management Client Tracking Collaboration Tools Communication Management Contact Database Contact Management Contract/License Management CRM Customer Database Customer Segmentation Customer Support Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Deal Management Document Management Document Storage Drag & Drop Email Marketing Email Sequences Email Templates Email Tracking Forecasting For Financial Institutions For Healthcare For iPad Devices For Mac Devices For Small Businesses For Startups Interaction Tracking Internal Chat Integration Kanban Board Landing Pages/Web Forms Lead Capture Lead Distribution Lead Generation Lead Management Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Live Chat Marketing Automation Mobile Access Mobile App Monitoring Opportunity Management Performance Metrics Pipeline Management Pipeline Reports Predictive Analytics Project Management Prospecting Tools Real-time Consumer-facing Chat Real-Time Data Real-Time Notifications Referral Tracking Relationship Tracking Reminders Reporting & Statistics Sales Forecasting Sales Reports Scheduling Search/Filter Self Service Portal Social Media Integration Source Tracking Tagging Task Progress Tracking Task Scheduling Team Assignments Template Management Third-Party Integration Third-Party Integrations Web Forms ## HubSpot CRM Integrations Gmail Integration rated 4.7 from 129 reviews Microsoft Outlook Integration rated 4.5 from 66 reviews Slack Integration rated 4.7 from 62 reviews Zapier Integration rated 4.7 from 61 reviews WordPress Integration rated 4.6 from 43 reviews Zoom Workplace Integration rated 4.7 from 36 reviews See all 187 integrations ## HubSpot CRM User Reviews Overall Rating 4.5 Ratings Breakdown 5 62% 4 31% 3 5% 2 1% 1 1% Secondary Ratings Ease of Use 4.4 Value for money 4.3 Customer support 4.4 Functionality 4.4 Micah L. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for more than 2 years Review source Reviewed August 2026 HubSpot - The GOAT of CRM's 5 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support Previously 4 5 Functionality Pros: It is literally the epitome of "the best CRM". It has everything you need in order to manage a healthy and growing pipeline. Cons: I still wish their pricing was easier to understand and easier to scale with. It has always been hard and its still not easy. I hope they simplify soon. Reasons for choosing HubSpot CRM More integrations and apps Read More VR Verified Reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed July 2026 Essential tool for growth 5 Great. It has become an essential tool for Marketing and Sales. It has this unique combination of easy to setup/customize with powerful capabilities. For those who are not developers per se, this is a must. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: The automations and workflows capabilities are powerful. Without being a technical developer I can support our RevOps and teams. Cons: Sometimes they release multiple features and fixes at the same time. It is difficult to keep track of product updates. Reasons for choosing HubSpot CRM Because pricing was more accesible and it was more "hands on". You don't need a consultant to make fixes or automations. Reasons for switching to HubSpot CRM Company used Airtable as CRM, but our Sales activity outgrew it. We needed something more robust, more automated, more smart. Read More AC Avery C. Verified reviewer Computer Software 2-10 employees Used daily for less than 12 months Review source Reviewed August 2026 Best CRM plans for small teams! 5 I enjoy HubSpot for multiple of my projects and will continue to use it for any projects I feel for into the HubSpot ecosystem. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Compared to the other similar CRMs, HubSpot offers the best plan and pricing structure for small teams (1-5) people. I find the other CRMs too expensive for what is needed. Cons: HubSpot could have a better email/sms blasting system for larger groups of contacts. I find the current system clunky and with a very high risk for domain backlist. Reasons for switching to HubSpot CRM Functionality. We found better function with HubSpot. Read More Ankit k. Verified reviewer Health, Wellness and Fitness 2-10 employees Used weekly for more than 2 years Review source Reviewed August 2026 Easy-to-Use CRM That Boosts Productivity 5 My overall experience with HubSpot CRM has been very positive. It has improved the way I manage customer relationships, organize leads, and follow up with prospects. The dashboard is easy to navigate, integrations work smoothly, and the automation features save a lot of time. It has become an important part of my daily workflow and has helped improve productivity. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: HubSpot CRM has a clean and intuitive interface that makes it easy to manage contacts, track leads, and monitor sales activities. I especially like the email tracking, deal pipeline, and automation features. It helps keep everything organized, and the free version offers excellent value for small businesses and growing teams. Cons: Some of the advanced automation, reporting, and customization features are only available in the higher-priced plans. It can also take some time to fully learn all the tools if you're new to CRM software, but the documentation and support are helpful. Read More Andrea L. Verified reviewer Translation and Localization 2-10 employees Used daily for more than 2 years Review source Reviewed July 2026 An Essential CRM for Sales and Customer Management 5 Overall, our experience with HubSpot CRM has been very positive. It has helped us organize our sales pipeline, centralize customer information, and improve collaboration across teams. Having all interactions, contacts, and deals in one place has increased visibility and made it easier to manage customer relationships throughout the sales process. The platform is intuitive, reliable, and integrates well with the other tools we use, allowing us to streamline workflows and automate repetitive tasks. Although some advanced features require higher-tier plans, the core CRM provides significant value and has become an essential part of our day-to-day operations. Overall, HubSpot CRM has improved our efficiency, communication, and ability to track business opportunities effectively. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: What I like most about HubSpot CRM is how it centralizes all customer and sales information in one intuitive platform. It makes it easy to manage contacts, companies, deals, and communication history, giving the entire team clear visibility into customer interactions and sales activities. The interface is clean and user-friendly, allowing new users to become productive quickly. Features such as advanced search and filtering, customizable properties, pipelines, and reporting make it easy to organize data and track opportunities efficiently. HubSpot also integrates seamlessly with many of the tools we use every day, helping automate routine tasks and improve collaboration between sales, marketing, and customer support teams. Customer support has been responsive whenever we've needed assistance, and the platform continues to add useful features over time. Overall, HubSpot CRM provides excellent value for money and has become an essential part of our sales and relationship management processes. Cons: While HubSpot CRM is easy to use and feature-rich, some of the more advanced functionality is only available in higher-tier plans, which can become expensive as your business grows. This can make it difficult to fully leverage the platform without upgrading. We also found that certain customization and reporting options require some time to learn, particularly for users who are new to CRM systems. In addition, while the search and filtering tools are generally very effective, navigating large amounts of data can occasionally feel overwhelming without a well-organized structure. Overall, these are relatively minor drawbacks, and they do not outweigh the platform's usability, reliability, and the value it brings to our sales and customer management processes. Read More Ankith T. Verified reviewer Information Technology and Services 10000+ employees Used daily for less than 2 years Review source Reviewed July 2026 A Simple CRM That Makes Customer Tracking Easy 4 Overall, I've had a good experience using HubSpot CRM. Before using it, customer information was spread across emails and spreadsheets, making it easy to miss follow-ups. Now everything is stored in one place, so it's much easier to manage contacts, track sales, and stay organized. It has helped me save time and keep better records of customer interactions. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: What I like most about HubSpot CRM is how easy it is to keep track of customers and sales in one place. I can see conversations, update contact details, manage deals, and set follow-up reminders without switching between different tools. The layout is clean, and it's simple to find what I need, which saves time during the day. Cons: The free version is useful, but some of the more advanced reporting and automation features require a paid plan. It also takes a little time to understand all the available tools, and I wish some settings were easier to find. Read More AD Alexandre D. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed June 2026 CRM is very effective and has a lot of practical features. 4 If you need to manage customer information and enhance team efficiency, HubSpot CRM is a great option. It has eased the process in-house, centralized our procedures and communications, particularly with leads. The expense and learning curve posed a bit of a challenge, but over time there are clear benefits. It's a huge benefit to a team such as ours to have everything in one place. Ratings Breakdown 4 Ease of use 5 Functionality Pros: One thing that really struck me, is how organized it makes lead management. Can set up specific tasks for team members and follow up on them and make sure that no lead is lost. Reporting tools provide me with visibility of our progress without having to wait for people to provide data to me. The added benefit is that it automatically updates itself which saves us time on manual updates. Cons: As you add on features or users, the costs can escalate, which can be a concern for a smaller team, such as ours. Secondly, the setup took longer than the time I allowed for it to take, because the entire team needed some time to get used to seeing where to find and how to work out some of the functions. Read More VR Verified Reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed August 2026 A worthwhile CRM tool 4 OVerall, Hubspot is a worthwhile CRM tool that enables teams to manage contacts, accounts and deals with some decent AI enablements Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Hubspot CRM is a pretty good CRM tool that can compete with giants like Salesforce due to its capabilities and features. Cons: There are occasionally data lags between Hubspot and other tools that require waiting or re-authorizing approvals which can take some extra time. Read More CF Christopher F. Verified reviewer Wireless 2-10 employees Used daily for free trial Review source Reviewed August 2026 Easy‑to‑Use CRM with Great Team Collaboration 4 HubSpot CRM is a polished, user‑friendly platform that works well for growing teams. It’s fast, reliable, and easy to adopt. While some advanced features require paid upgrades, the core CRM delivers solid value and keeps daily operations organized. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The interface is clean, the contact management is smooth, and automation makes daily tasks easier. It’s easy for teams to adopt without heavy training. Cons: Some features sit behind higher‑tier plans, reporting can feel limited unless you upgrade, and customization isn’t as flexible as more advanced CRMs. Read More Chiara L. Verified reviewer Legal Services Self-Employed Used weekly for less than 6 months Review source Reviewed July 2026 My first experience with HubSpot 5 Great! Easy to use and to understand how it works, it did such a nice job to show open deals and contract status in real time. Ratings Breakdown 5 Ease of use 5 Functionality Pros: I used the software back in my old job for the first time and I found it easy of use, the interface was very user friendly. It helped me and my team to organise all the data. It helped to find us new clients so overall it's great, even the customer support is on top. Cons: Nothing to complain, I think the software HubSpot is a good product I never had problems with it so I would recommend it. Read More Showing 1 - 10 of 4481 Reviews [See All Reviews](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) ## HubSpot CRM Popular Comparisons [Salesforce Sales Cloud vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/2764-Salesforce/)[Zoho CRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/392464-zoho-crm/)[Kylas Sales CRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/216694-kylas/)[Bigin by Zoho CRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/392397-bigin-by-zoho-crm/)[Dynamics 365 vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/106335-Dynamics-365/)[eWay-CRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/31005-eway/)[Ploomes CRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/449937-Ploomes/)[Pipedrive vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/321306-pipedrive/)[Nutshell vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/4949-nutshell/)[EngageBay CRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/83835-engagebay/)[Odoo vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/77019-odoo/)[Act! vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/3259-act-crm/)[Meritto vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/340562-comprehensive-admission-suite/)[monday CRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/348745-monday-crm/)[OpenCRM vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/8288-opencrm/)[Bitrix24 vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/128326-bitrix24/)[HubSpot Sales Hub vs HubSpot CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/21946-hubspot-sales/) [Compare All Alternatives](https://www.softwareadvice.com/product/1854-HubSpot-CRM/alternatives/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **81** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18803) Recently recommended **75** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **56** times [BNTouch Mortgage CRM](https://www.softwareadvice.com/crm/bntouch-profile/) **4.5** (98) Recently recommended **54** times Stuck Between Options? 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