--- title: "HubSpot CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HubSpot CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HubSpot CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) / HubSpot CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) Reviews [Alternatives](https://www.softwareadvice.com/product/1854-HubSpot-CRM/alternatives/) # HubSpot CRM User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 4,491 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 2,765 reviews (62%) - 4 stars: 1,398 reviews (31%) - 3 stars: 241 reviews (5%) - 2 stars: 50 reviews (1%) - 1 star: 37 reviews (1%) ### Most mentioned pros - Features such as advanced search and filtering, customizable properties, pipelines, and reporting make it easy to organize data and track opportunities efficiently. - The marketing automation features are particularly well built, making it straightforward to set up email campaigns and nurture workflows without needing a dedicated technical resource. - Overall, Hubspot is a great tool for a $1m+ business that is looking to increase functionality in their business as it relates to customer service, lead acquisition and management, product delivery, taking payments, and more. ### Most mentioned cons - Hubspot is a costly system built in a modular format, so if you want to do X within the CRM, you need to buy Y access. If you're wanting to run your business "tech-lean," Hubspot CRM is NOT the system for you. - After nearly 10 months of implementation efforts, countless meetings, significant staff involvement, and thousands of dollars in costs, we still do not have a solution that adequately supports our business needs. - I found multitasking on HubSpot to be clunky, and the deeper sales ops use cases are less intuitive, require taking additional time for trainings ## HubSpot CRM customer reviews Showing reviews 1-25 of 4,491 (page 1). ### Easy to Use for Keeping Leads Organized - Overall rating: 5/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It’s pretty easy to keep contacts, leads, notes, and follow-ups organized in one place. I like being able to quickly check previous conversations and see where a lead stands. The interface is clean for the most part, and searching for contacts is usually quick. #### Cons Once you start using more features, there are a lot of menus and settings to go through. Some filters and reports take a little time to figure out, and the more advanced features can get expensive. --- ### A great CRM for growing teams - Overall rating: 4/5 - Reviewer: Emma B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with HubSpot CRM is a positive one, it has increased team capacity and efficiency, and is vital in monitoring our customers' journey's. Having all the information, including emails, on a customer allows for us to ensure we are communication and billing the customer correctly, whilst building their profile. It has also helped us know when to recruit and what resource we have available to deliver our services. It gives team members clear ownership of their deals and upsales. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The feature I like most about HubSpot CRM is the ability to create to bespoke dashboards based on who the user is and what information they need to view. It also allows for dashboards to be filtered and offer real-time data. Another feature I like is HubSpot's strong reporting and analytics capabilities. Users can create custom reports to analyse contacts, companies, deals, activities and other CRM data, allowing businesses to identify trends and make more informed decisions. Also HubSpot workflows can automate repetitive tasks and processes, reducing the amount of manual administration required by sales and marketing teams. #### Cons HubSpot CRM took a lot of training to get the team confident in using the new software. Some team members picked this up very quickly and others did not. The basic CRM functionality is relatively accessible, but more advanced sales, marketing, automation and reporting features can become expensive as you add users and contacts. We were able to negotiate prices to suit our needs, including a charity discount. --- ### HubSpot - The GOAT of CRM's - Overall rating: 5/5 - Reviewer: Micah L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is literally the epitome of "the best CRM". It has everything you need in order to manage a healthy and growing pipeline. #### Cons I still wish their pricing was easier to understand and easier to scale with. It has always been hard and its still not easy. I hope they simplify soon. #### Reasons for choosing HubSpot CRM More integrations and apps --- ### A Demand Generation Marketer's Thoughts on Hubspot - Overall rating: 5/5 - Reviewer: Richard M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, incredibly positive. I really prefer working in HubSpot compared to Salesforce. I think that the value for money, the filtering capabilities, and customer support definitely stand apart from Salesforce. It's still the category leader for marketing automation for a reason. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros HubSpot CRM is the best way for marketing teams to manage the leads and collaborate with sales. That's a very easy-to-grasp interface, and when you start to think about all the full capabilities, you have the ability to make it as complicated and personalized as you'd like it to be. #### Cons I think that some of the UI changes over the last two years have been a little frustrating. Also, as a CMS user within HubSpot as well, it's a very legacy content management system and is not as competitive as other platforms out there in terms of web mechanics and optimal loading. #### Reasons for switching to HubSpot CRM Salesforce has very few marketing tools that are relevant in the modern century, so as a demand generation marketer, HubSpot makes it a lot easier to bridge the gap between sales and marketing. --- ### Pipeline Tracking at Breeze for 24x7 : SAM 3+ Years Experience - Overall rating: 5/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HubSpot CRM enhances deals and pipeline management through visual drag-and-drop functionality that automatically track deals. #### Cons So far, everything from team collaboration, live chat, reporting, workflow automation and email tracking is up and running without issues. --- ### Love it, gotta learn it - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally outstanding - once you learn the ecosystem you realise how much this can handle day to day #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Workflows generally, its so customisable - from sales through tickets through email sends through custom webhooks to external third parties. Combine this with private apps and the world is your oyster #### Cons The learning curve. The hubspot nuances. Workflows are low code builders - great, but they are limited and need specific "hubspot says this is the only way" work arounds --- ### Using the pipeline view is the only reason I didn't. - Overall rating: 5/5 - Reviewer: Ana N. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Saves me four hours weekly that I used to spend hunting down client details across notebooks and messages. Free tier handles everything a small apparel business needs. Worth it just for never missing a reorder window again. Any founder juggling production and sales should use this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All my wholesale client conversations are finally in one place. Honestly, it’s a relief not to go digging through WhatsApp anymore just to find what a boutique ordered last season. Now, the contact timeline shows me the full purchase history without me having to open up a bunch of spreadsheets. #### Cons Mobile app drains battery faster than I'd like when I'm at trade shows all day. Custom fields for fabric specs and color codes require more clicks than necessary to set up initially. --- ### Easy-to-Use CRM That Keeps Everything Organized - Overall rating: 5/5 - Reviewer: AAsil i. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with HubSpot CRM has been very positive. It has helped us stay organized, manage leads more efficiently, and improve collaboration within our team. Having customer information, notes, emails, and follow-up activity available in one place saves time and makes it easier to keep track of client relationships. It has been reliable and useful for our day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros HubSpot CRM is very easy to use and keeps our customer information, leads, and communication organized in one place. The interface is clean and straightforward, and it is easy for team members to learn without much training. Lead management is especially useful because we can track interactions, follow-ups, and progress without losing important information. The search and filtering options also make it quick to find contacts and previous activity. #### Cons Some of the more advanced features are only available with higher-priced plans, so the cost can increase quickly as your business grows. There are also a lot of features and settings, which can feel a little overwhelming when you first start using the platform. --- ### A worthwhile CRM tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered OVerall, Hubspot is a worthwhile CRM tool that enables teams to manage contacts, accounts and deals with some decent AI enablements #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Hubspot CRM is a pretty good CRM tool that can compete with giants like Salesforce due to its capabilities and features. #### Cons There are occasionally data lags between Hubspot and other tools that require waiting or re-authorizing approvals which can take some extra time. --- ### HubSpot CRM keeps my sales flow smooth - Overall rating: 5/5 - Reviewer: Victoria H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve been using HubSpot’s email sequences for my sales outreach, and it’s become the backbone of my daily workflow. The drag‑and‑drop editor lets me personalize each touchpoint quickly, and the real‑time tracking tells me exactly when a prospect opens or clicks, so I can follow up right on cue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The deal pipeline view is a lifesaver – I can see every stage at a glance, and the drag‑and‑drop updates keep my team in sync. The built‑in email templates save time, and the integration with Gmail pulls in conversation history automatically. #### Cons The help documentation feels a bit thin; I had to search forums for how to set up custom properties. Also the pricing tiers can get pricey once you hit the 50‑contact limit, and support response times are sometimes slow. --- ### Easy-to-Use CRM That Boosts Productivity - Overall rating: 5/5 - Reviewer: Ankit k. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with HubSpot CRM has been very positive. It has improved the way I manage customer relationships, organize leads, and follow up with prospects. The dashboard is easy to navigate, integrations work smoothly, and the automation features save a lot of time. It has become an important part of my daily workflow and has helped improve productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HubSpot CRM has a clean and intuitive interface that makes it easy to manage contacts, track leads, and monitor sales activities. I especially like the email tracking, deal pipeline, and automation features. It helps keep everything organized, and the free version offers excellent value for small businesses and growing teams. #### Cons Some of the advanced automation, reporting, and customization features are only available in the higher-priced plans. It can also take some time to fully learn all the tools if you're new to CRM software, but the documentation and support are helpful. --- ### The All-in-One Growth Engine - Overall rating: 5/5 - Reviewer: Adrian P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HubSpot has been excellent, especially for driving team alignment. It effectively eliminates the friction between departments because everyone sees the same data in real-time. If you are willing to commit to their ecosystem and have the budget to scale into their higher tiers, it’s one of the most powerful tools available for accelerating revenue and managing complex client relationships. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The all-in-one nature of HubSpot is its standout feature. Having your sales, marketing, and customer service tools living under one roof creates a seamless single source of truth for every lead. The user interface is incredibly intuitive—arguably the best in the CRM space—making it easy for teams to adopt. I particularly value the automated email tracking and the drag-and-drop deal pipeline, which provide instant visibility into the health of the sales cycle. #### Cons The HubSpot Trap is real: while the free and Starter tiers are great for getting your feet wet, the pricing jumps significantly once you need advanced features. Many of the most powerful tools—like sophisticated workflow automation and custom reporting—are gated behind the Professional and Enterprise tiers, which can be a massive budget leap for a growing business. Additionally, the mandatory onboarding fees for higher-tier plans can be a frustrating initial hurdle. --- ### Go-To CRM for Marketing Success - Overall rating: 5/5 - Reviewer: Christian G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with HubSpot CRM has been very positive. I love the capabilities and power it provides across virtually every marketing function, from email marketing and automation to reporting, lead management, and campaign execution. The platform is intuitive, scalable, and gives teams the tools they need to manage and optimize their marketing efforts effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciated HubSpot's user-friendly design, powerful automation workflows, robust reporting, and seamless alignment between marketing and sales teams. It provided a single source of truth for customer data while remaining flexible enough to support growing business needs. #### Cons The platform's breadth of features can make it feel complex at times, especially for users who are new to CRM systems. The good thing is they have HubSpot Academy, and you can learn very quickly how to navigate and use the tools. --- ### Small agencies are doing great with HubSpot CRM. - Overall rating: 5/5 - Reviewer: Edward T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It is just right for a little marketing firm like us. We're not paying for features we will never use, and what we do use, does work. The interface is clean and less cloggy than Salesforce's mess. Would I recommend that another agency founder should use it? Absolutely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The free version does all that we need for our 7 person agency. Records of contacts integrate seamlessly with our e-mail marketing, and the deal pipeline enables me to follow up from initial contact to the signed contract. Automated follow ups saved me 5 hours a week. They really do answer the phone when I call. #### Cons Reporting becomes cumbersome if you are doing multiple pipelines. In addition, deal stages are too difficult to customize with a lot of clicks. The integration to our project management system is continually going offline and we have to do it every month. --- ### HubSpot for customers management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered HubSpot is our main CRM tool. It's also used as a ticketing system for our clients to reach out to us so that we can resolve their issues. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hubspot surves its purpose as a CRM system very well. Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project through ticketing system). #### Cons The navigation on the website is not very straightforward (not super easy to find some tabs, some tools). The templates to use for emails sometimes disappear. --- ### Account Executive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with HubSpot CRM was positive. It was easy to use, helped keep things organized, and worked well for day-to-day CRM needs. While some features felt a bit limited without upgrades, it still did a solid job for managing contacts and deals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy HubSpot CRM was to use. Everything felt pretty intuitive, and it didn’t take much time to get set up or find what I needed. It was nice having contacts, deals, and notes all in one place without feeling overwhelming. #### Cons I didn’t love how limited some features felt unless you upgraded. A few things I wanted to do required jumping to paid plans, which could get a little frustrating over time. --- ### HubSpot is a platform you should take a look at for your company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are very happy with our experience and are in the process of getting another 2 year agreement in place starting 12/31/25. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HubSpot has been a great platform for us. We use the email marketing features heavily and have found that it meets all of our needs. When we do have questions or a support issue, the support has been very good - both via tickets and the chat options. This platform provides more value for the money than other platforms we have taken a look at. #### Cons We transition from another SMS platform provider to the HubSpot SMS offering soon after it launched. It is still behind other more mature SMS solutions but HubSpot is making progress in adding additional functionalities. --- ### Easy‑to‑Use CRM with Great Team Collaboration - Overall rating: 4/5 - Reviewer: Christopher F. - Verified reviewer: Yes - Industry: Wireless - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered HubSpot CRM is a polished, user‑friendly platform that works well for growing teams. It’s fast, reliable, and easy to adopt. While some advanced features require paid upgrades, the core CRM delivers solid value and keeps daily operations organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is clean, the contact management is smooth, and automation makes daily tasks easier. It’s easy for teams to adopt without heavy training. #### Cons Some features sit behind higher‑tier plans, reporting can feel limited unless you upgrade, and customization isn’t as flexible as more advanced CRMs. --- ### Hubspot CRM Review - Overall rating: 5/5 - Reviewer: Paisley W. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's user friendly and intuitive. The way the information is organised makes sense so it's easy to pickup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the way the information is displayed about the contact - with the payment details all on one side and the personal information on the other. This makes it easy to quickly pull bits of information just from a glance. I also really like how you can hide blank properties when you go into the more detail contact information. #### Cons Sometimes the activity part in the middle that is the default feels a bit cluttered and hard to pull the most useful information easily out of. --- ### HubSpot: A Gamechanger For Nonprofits - Overall rating: 5/5 - Reviewer: Dylan V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered HubSpot has been a gamechanger. It has made us thousands in potentally missed sales and saved us hours of organizational work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HubSpot has been a gamechanger for our organization. It allows us to easily organize and reach out to our clients and supporters. We are able to replace outdated and confusing spreadsheets with an easy to use system. #### Cons I sometimes have trouble finding different sections of the system. Splitting up different sections in easier to understand ways could be helpful. --- ### Great and Easy CRM - Overall rating: 5/5 - Reviewer: Darlene L. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use HubSpot daily and it is very easy to use and to manage all my information in one place. I have also taught others how to use this program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use that HubSpot offers. I like that all of the information needed is stored together. #### Cons I don't like logging in once the time runs out if i am not active. I also don't want to have a double verification when logging in. --- ### Best Lead Tracking CRM! - Overall rating: 4/5 - Reviewer: Hannah K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Sharing and tracking a lead pipeline across our team is very easy with HubSpot. The follow up reminders have also been quite useful for our team. #### Cons I find it is difficult to integrate with other platforms, and somewhat difficult to navigate. The UI is not as intuitive as other CRM's. --- ### HubSpot as a CRM tool - Overall rating: 4/5 - Reviewer: Sheni S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For a small to mod size business this tool works well as it integrates well across several areas of the business and is super easy and convenient to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is super easy to use! It seamlessly puts into a smooth workflow several areas of a business including sales, marketing and work tools. It is very user friendly and has a great customer support for queries of customization. #### Cons It is on the high cost side. It's features may not work for a large scale company without several ad ons which again is an extra cost. --- ### Great CRM With Strong Support, but Marketing Tools Get Pricey - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, HubSpot is an excellent CRM with dependable support and solid day-to-day tools. It’s great value on the service side, but the marketing add-ons can push the budget higher than expected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Affordable and effective for CRM and support. The tools are easy to use, and HubSpot’s support team has always been helpful and responsive. #### Cons Marketing features can get expensive quickly, especially as you scale or need more advanced capabilities. --- ### Simple, user friendly, does the job well! - Overall rating: 5/5 - Reviewer: Alexandra P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've been using HubSpot for over a year now, and honestly, it's been really easy to get the hang of it. I'm not a super technical person so the layout to me is really nice and easy to navigate. #### Cons The advanced features are a little more harder for me to navigate, but the basics are super easy. You may just have to dive deeper to get to some features you may needs for you company. ## More reviews [Next reviews](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/?page=2) --- HubSpot CRM Reviews, Pros and Cons - 2026 Software Advice