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> Reviews of HubSpot CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HubSpot CRM is a good fit for you!

Source: https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews

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HubSpot CRM Reviews

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[Overview](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)

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# HubSpot CRM Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(2,747)

4

(1,390)

3

(240)

2

(50)

1

(35)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.4

Value for money

4.3

Functionality

4.4

* * *

### Pros

"Overall, Hubspot is a great tool for a $1m+ business that is looking to increase functionality in their business as it relates to customer service, lead acquisition and management, product delivery, taking payments, and more."

"I have had a very good experience with hubspot crm it has helped me manage my leads effectively, track customer feedbacks and made it ease to interact with clients hence growth and better performance"

"The marketing automation features are particularly well built, making it straightforward to set up email campaigns and nurture workflows without needing a dedicated technical resource."

### Cons

"Hubspot is a costly system built in a modular format, so if you want to do X within the CRM, you need to buy Y access. If you're wanting to run your business "tech-lean," Hubspot CRM is NOT the system for you."

"I found multitasking on HubSpot to be clunky, and the deeper sales ops use cases are less intuitive, require taking additional time for trainings"

"If you don't have a large team with different departments and multiple pipelines in play, this system is simply overpowered for what you'd need."

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HubSpot CRM Reviews, Pros and Cons - 2026 Software Advice