--- title: "Hub Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hub. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hub is a good fit for you!" source_url: "https://www.softwareadvice.com/product/187315-Hub/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Collaboration Software](https://www.softwareadvice.com/collaboration/) / [Hub](https://www.softwareadvice.com/product/187315-Hub/) / Hub Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/187315-Hub/) Reviews [Alternatives](https://www.softwareadvice.com/product/187315-Hub/alternatives/) # Hub User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 29 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.9/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 17 reviews (59%) - 4 stars: 10 reviews (34%) - 3 stars: 2 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Having started the project with very little knowledge of setting up an intranet, the helpful and flexible approach of [sensitive content hidden] and the Hub staff made the process super easy and straightforward. - The Hub is user friendly and the team are also extremely helpful in supporting us when we need any assistance. - Gallery, interacting with partners staff, knowledge bank, easy to use and visually good, Always adding new features and fantastic support from [sensitive content hidden] at Pancentric - always quick to support any questions I have. ### Most mentioned cons - The ongoing user licence cost is quite expensive. ## Hub customer reviews Showing reviews 1-25 of 29 (page 1). ### Hub driving team collaboration and a stronger culture - Overall rating: 5/5 - Reviewer: Asha M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered It’s been a positive experience with Hub. The internal team forms have helped reduce miscommunications and cut down on unnecessary emails, making work run more smoothly. I also love how it supports our organisational culture, like team chats, birthday and anniversary wishes, shout-outs, and staying on top of the latest updates across all teams, which make the workplace more connected, engaging, and enjoyable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hub is an excellent platform for team collaboration and internal communication. It makes it easier to stay connected and keeps interactions streamlined across teams. It’s also the first place I go to check the latest updates within the organisation, helping everyone stay aligned and informed. #### Cons Hub is designed to be an interactive platform, so it works best when everyone actively participates. Greater engagement from employees would help maximise its overall impact and usefulness. #### Vendor response Thank you Asha for the 10/10 recommendation! We are thrilled to hear that Hub is driving team collaboration and fostering a stronger organizational culture for your team. It’s fantastic to know that our platform is streamlining your internal communication, reducing unnecessary emails, and making your workplace more connected and engaging through shout-outs and team chats. You’re absolutely right that the platform works best with full participation. To help maximize engagement, try having your leadership team post their exclusive, important updates only on Hub to help build that daily habit for everyone. Thank you again for championing Hub! Replied March 2026 --- ### Great product at a great price - Overall rating: 4/5 - Reviewer: Amber W. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions. #### Cons While it has high functionality, it is a bit difficult to master the technical components because it is just so vast. #### Reasons for choosing Hub Price point, professional but still has the social components, versatile --- ### The good, the bad and the ugly - Overall rating: 3/5 - Reviewer: Helen N. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am beginning to see more of the benefits now I am using it more #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It can be relatively easy to upload and edit certain items. #### Cons I wish it was more dynamic and had a better design #### Vendor response Hi Helen, thanks for your review. We're glad you're starting to see the benefits of The Hub. We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc. We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great. If you have any issues or just a question, you can always contact our support team on hubsupport@pancentric.com who will be happy to help. Thanks again for the review. Clare Replied April 2020 --- ### An adaptable platform that has grown with our business - Overall rating: 4/5 - Reviewer: Felicity K. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Hub has been extremely positive, it has enabled us to improve internal communications within the business and launch a training area for our franchise network. We have been able to work with Hub and explore new development opportunities as the business has progressed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Hub is user friendly and the team are also extremely helpful in supporting us when we need any assistance. #### Cons The search functionality could be improved. #### Vendor response Thanks for your feedback Felicity. It's fantastic to hear you've had an extremely positive experience with your HUB, and we know it's helped your franchise network grow massively over the years. Thank you also for your honest feedback around our search functionality. While HUB Search already comes with advanced filter features, we appreciate that improvements can still be made. You'll be pleased to hear that development is underway to include AI within your HUB's search capabilities, to allow for semantic searches that will help refine your search results more more easily. Replied May 2025 --- ### Very handy, great looking product - Overall rating: 5/5 - Reviewer: Brendan M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our workforce is spread out across the UK and Ireland and the hub has been a great way to connect everybody and share updates with others that we don't often get the opportunity to see in person. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It looks great. Can be customised using our company's own colours and branding and content can be personalised. #### Cons Some of the processes are a little bit confusing to begin with. But the team are great and very responsive if you ever need help. #### Vendor response Thanks Brendan for your feedback! We're really pleased to hear your HUB is forming a crucial connection between your teams, helping to build that company culture. Great to hear you love the Hub's flexibility and customisation - your team have done a wonderful job making your HUB intranet a standout, engaging site that you can just tell your people enjoy visiting. Thank you also for your feedback around finding some of the feature processes confusing. We appreciate to get specific features working their best the process can have one or two more steps than expected, but glad to hear you've found our customer success and support teams responsive and helpful. Replied May 2025 --- ### First Class! - Overall rating: 5/5 - Reviewer: Martin H. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall package felt very professional without being corporate of inflexible. The whole process was geared around our needs and flexible enough to accommodate the particular nuances of our sector. The training and post launch support from [sensitive content hidden] was excellent and his approach was extremely helpful and reassuring. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having started the project with very little knowledge of setting up an intranet, the helpful and flexible approach of [sensitive content hidden] and the Hub staff made the process super easy and straightforward. The support we received was first class. #### Cons There are no major issues with the product or the support, I sometimes have to refresh my knowledge on how to perform certain tasks but the help pages and guides are very good. #### Vendor response Thank you Martin for sharing feedback on your Hub experience. Really wonderful to hear you've found our onboarding and support services so impressive. We pride ourselves on delivering a first class service, so thrilled that's come across! Replied May 2025 --- ### Helpful engagement tool for partners - Overall rating: 5/5 - Reviewer: Suzanne D. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Helps connect with third parties, increasing knowledge and running competitions, assessments, polls, loading photos campaign launches you name i use it for! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Gallery, interacting with partners staff, knowledge bank, easy to use and visually good, Always adding new features and fantastic support from [sensitive content hidden] at Pancentric - always quick to support any questions I have. Have discussed with other potential third party partners using. #### Cons You learn as you do so not always got a 'manual' so to speak but best way to learn. A few things take a bit longer but ive noticed recent improvement for 'quick wins' ie deleting articles so always improving. #### Vendor response Hi Suzanne - lovely to hear the Hub is providing a vital tool to connect and support RSA's partner community, and that you're making full use of all the engagement tools. Replied April 2023 --- ### Worth its Weight in Gold! - Overall rating: 5/5 - Reviewer: Beccy W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Communication across the company has increased dramatically; the Charity has grown massively in the past couple of years and we now use 'The Hive' on a day to day basis to share news, advertise training courses, hold all key company policies and procedures and provide information of the many services we provide. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having not come from an IT background I found the software easy to navigate; I was instrumental in building and developing our system and it was quick to pick up and provide a platform that was user friendly for the company. #### Cons During set up there were a few features which would have been handy to have - however, the developers were always keen to know what they were and in most cases, the system would release a new update with the missing feature included. #### Reasons for choosing Hub A member of the management team purchased the product so I am unable to comment on this. --- ### Great product for a small-medium organisation - Overall rating: 4/5 - Reviewer: Sara l. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a really great intranet for us, staff engage really well with is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively. It does everything we need it to do. #### Cons A couple of the features are a bit finicky, such as inserting tables, and inserting images works fine, but being able to simply copy and paste would be easier, and getting things to align perfectly sometimes takes a bit of trying. #### Reasons for choosing Hub The price for Hub is great compared with other products, and worked well for our organisation's budget and culture. However, some organisations may want to go for something with a sleeker design - it's personal preference. #### Vendor response We've always designed the Hub to ensure it's as easy to use and administer as possible for everyone, so really great to hear you're enjoying your Hub - and even better to hear you're loving our service! We pride ourselves on being very customer-focused, and one of the few intranets that provides a real personal touch for delivering customer success. I'll pass on your kind comments to our support team! Replied May 2023 --- ### Excellent tool! - Overall rating: 5/5 - Reviewer: Gisela L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very pleasant! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance. #### Cons At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly. --- ### A Fantastic Platform Full of Features - Overall rating: 4/5 - Reviewer: David L. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using our Intranet for almost eight months now and it's completely changed our internal communications amongst employees. There are so many widgets, settings and customisable options to really make the platform your own. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Modern, easy to use, and fully customisable. The fact you can have custom HTML widgets is also very good. #### Cons The ongoing user licence cost is quite expensive. #### Vendor response Thanks David for your feedback. We're super pleased to hear your Hub has transformed your internal comms, and that you're finding all the features so useful. Regarding the annual price, we'd be happy to discuss payment options so that you can spread the cost and make it more affordable. Replied April 2023 --- ### Teammate engagement - Overall rating: 4/5 - Reviewer: Carly C. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love the Hub, its has been so successful and we have been able to use the software in so many more ways than we initially planned to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was customisable so we were able to fully brand it #### Cons There isn't anything we don't like. Where we have suggestions for improvements we make them and these have always been acknowledged and implemented where possible. #### Reasons for choosing Hub I can't remember who else we looked at, but we choose the Hub for several reasons.CustomisationCustomer experiencePriceSupportFuture upgrades --- ### A really useful tool - Overall rating: 4/5 - Reviewer: Jess E. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual #### Cons The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer. --- ### Great product - Overall rating: 4/5 - Reviewer: Bailey P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great for getting news out to the entire business and as a place for 121's and other meetings to be recorded. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of updating, reporting capabilities, ease of use, permission specific pages. Forms #### Cons It would be great to have automated emails to admin users to let them know a page they are the admin on is expiring. --- ### Great user experience and customer support - Overall rating: 5/5 - Reviewer: Francesca G. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a really positive experience with the set up and ongoing user experience, our main contact developer is always on hand for any questions we have or things we need help with and is always so quick to respond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use this as our internal comms platform and really value how easy it is to post in groups, add events and send emails directly to everyone if needed. We also really like how easy it is to manage our meeting room bookings through the hub. #### Cons The only thing that could be expanded on is being able to send out calendar invites directly to all users through the hub. --- ### Ideal Intranet solution for Colleague Engagement - Overall rating: 5/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fully supported set-up and ongoing support. Intuitive interface allowing our internal team to manage The Hub day-to-day without issue. We're now in year 2 with The Hub and it's a great tool that can keep pace with our business growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We’re a group of 12 different businesses coming together following acquisition. We use The Hub primarily as our Intranet and group-level colleague engagement tool to communicate changes and news stories. We’ve since built additional functionality and knowledge banks for the business to share information, processes, and policies. #### Cons No issues identified. The tool meets our business requirements. --- ### Great product - Overall rating: 5/5 - Reviewer: Jenice G. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it daily to keep up to date with all office news. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The hub is easy to use and is used for both work and social aspects. #### Cons Minimising/maximising the different windows. --- ### Hub - Overall rating: 4/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A good partner to work with #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We find the product very flexible and can input into the road map. We use it as a collaboration tool with our customers and we can brand it individually for them. #### Cons You do need some training to get up and running, but it is pretty intuitive once you understand the solution structure #### Vendor response Hi David. Many thanks for your review. Great to hear you love the features and flexibility of the Hub, especially the customisable branding for each intranet environment. We understand that intranet training can sometimes be a bit of a pain because it takes up a little time, but we're glad you've found it useful and been able to maximise your Hub because of it. If you have any ideas for any enhancements, just drop us a line on our Client Hub and we'll see if we can get them in our development pipeline :) Thanks again for the review - very much appreciated. Clare Replied April 2020 --- ### Satisfied Hub administrator for company intranet - Overall rating: 5/5 - Reviewer: Neil S. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed leading a team responsible for running our Hub as a company intranet. The team really enjoy using the platform and we post content more than daily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Editing and updating information is super easy. #### Cons Nothing. We are very satisfied with the Hub. #### Vendor response Thanks Neil! Always wonderful to hear a company is really enjoying using their Hub :) Replied May 2023 --- ### Fantastic software for sharing information - Overall rating: 5/5 - Reviewer: Martin G. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A great resource with ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very useful for allowing colleagues across the park to gain information. It is easy to use and support is there if guidance is required. #### Cons There is nothing that I least like about the software. --- ### Recommended - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Employee communication and engagement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpful templates are of use, ease of use, superb technical support #### Cons There is nothing I like least about the Hub #### Vendor response Always amazing to hear when someone doesn't have a bad word to say about their Hub. Thank you Paul! Replied April 2023 --- ### An essential communication tool for employee engagement - Overall rating: 5/5 - Reviewer: Cathy P. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since starting with The Hub, colleague engagement on all sorts of subjects from business mergers and acquisitions to individual charity challenges, employee benefits to training notifications, has increased and brought us all together. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and therefore we can get the most out of what it offers which is a lot. Alerts when something new has gone on. Adding new users is quick. #### Cons Nothing so far #### Reasons for choosing Hub We chose The Hub as we were impressed with the presentation and the support we knew we were going to get. --- ### Excellent new intranet for our business - Overall rating: 4/5 - Reviewer: Peter K. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a good experience, replacing our very old and tired intranet with a much more modern look and feel and a good level of functionality out of the box. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements. Once you know your way around it admin and updating is straightforward. #### Cons We are working hard to increase usage and views as we have proportion of our staff who do not use the software often enough to be familiar with it. There is additional functionality we would like which has yet to be built and delivered. --- ### A great tool for communicating what's going with all staff and keeping everyone up to date. - Overall rating: 5/5 - Reviewer: Robyn H. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to set up groups and appoint tasks to group members, the ability to send out group emails to all staff. #### Cons Can be hard to use and find your way around if you haven't had necessary training. Main carousel image sizes are slightly different to sizes used for page headers, this means if we want to add something new to the carousel we would have to create two different images to accommodate the different size constraints. #### Vendor response Thanks for your feedback Robyn! Great to hear you are finding the Task Manager tool useful for your project and workload management. Thank you for your comments on the carousel image sizes - we've logged this and our developers will be working on this shortly to make both work with the same size image to make things easier for you. :) Replied November 2017 --- ### Been using Pancentrics hub for many years now and every year we find more and more uses for it. - Overall rating: 5/5 - Reviewer: Daniel S. - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its become an essential tool for our staff engagement and is so customisable that you feel like its part of your companies infrastructure. The team at Pancentric are top class and always happy to assist, discuss new features and implement change. #### Cons We find that some of the administration options can be a bit clunky but the team are always happy to advise, help and in many cases make the change for us. ## More reviews [Next reviews](https://www.softwareadvice.com/product/187315-Hub/reviews/?page=2) --- Hub Reviews, Pros and Cons - 2026 Software Advice