--- title: "Lightspeed Retail Software Reviews, Demo & Pricing - 2026" description: "Review of Lightspeed Retail Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/1932-Lightspeed-Retail/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / Lightspeed Retail Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/reviews/)[Alternatives](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/alternatives/) # Lightspeed Retail Review From $109-$339/month Free trial 3 plans Wondering if Lightspeed Retail is right for your organization? Our Retail POS System Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Lightspeed Retail 4.0 [(973)](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/reviews/) Pricing Starting at $109.00 flat rate per month ### About Lightspeed Retail Lightspeed Retail is a cloud-based point of sale (POS) and retail management system (RMS) designed for retailers of all sizes in industries such as apparel, footwear, bike, jewelry, electronics, pet, sporting goods and home decor. The platform integrates with a number of essential components including inventory management (both in-store and online), store management, eCommerce management, reporting, cash drawer control, payment processing, purchase order management, customer profile access and accounting solution into a unified system. The platform helps retailers manage their operations and scale their businesses. Lightspeed Retail features can be tailored for specific retail types such as bike shops, CBD stores and health and beauty sectors. The retail POS solution offers inventory management tools which enable users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system. Users can even set reorder points and use low stock alerts to keep on top of inventory levels and avoid out-of-stocks. In addition, Lightspeed Retail offers robust tools for managing inventory across multiple locations... The system supports multi-location inventory management, enabling businesses with multiple outlets to maintain accuracy across all locations. Additionally, the tool helps reduce instances of stockouts and overstocking by providing actionable insights and analytics. The systems integrates with POS hardware such as barcode scanners and receipt printer tools and offers a fully integrated eCommerce platform for online sales and social selling. Lightspeed Retail enables a streamlined checkout process, allowing businesses to accept various payment methods, including cards and digital payments. The Lightspeed Retail POS iPad app enables businesses to create an iPad POS system within their retail store to process payments, perform returns, accept gift card payments, apply discounts and more and it can also be used in offline mode. Mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. Lightspeed Retail also offers customer service features such as customer profiles, sales history logs and customer insights. With advanced marketing tools, businesses can automate marketing efforts, communicate across multiple channels and segment customers based on data. This functionality supports targeted promotions and personalized customer experiences. Within Lightspeed Retail, users can generate customizable reports for sales, inventory and team performance across multiple stores and channels. Real-time insights help businesses make data-driven decisions, spot trends and track performance. Lightspeed Retail is available on a monthly basis and offers an open API, allowing for highly customized workflows and capabilities to meet specific business needs. Additionally, it integrates with leading accounting solutions, ERP systems and marketing tools. Do you work for Lightspeed Retail? [Manage this product listing](https://www.g2.com/products/lightspeed-retail/claim_requests/new?auto=true) Wondering if Lightspeed Retail is right for your organization? Our Retail POS System Software selection experts can help you in 15 minutes or less. ## Lightspeed Retail User Interface ## Popular Lightspeed Retail Alternatives Main Product Lightspeed Retail 4.0 [(976)](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/reviews/) Ratings Breakdown - 4.10Ease of use - 3.85Value for money - 3.93Customer support - 3.95Functionality Pricing Starting at $109.00 per month Get Price Alternative Product [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) 3.8 [(733)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) Ratings Breakdown - 3.85Ease of use - 3.63Value for money - 3.64Customer support - 3.77Functionality Pricing Starting at $349.00 one time Get Price Alternative Product [Clover](https://www.softwareadvice.com/retail/clover-profile/) 3.8 [(617)](https://www.softwareadvice.com/retail/clover-profile/reviews/) Ratings Breakdown - 4.04Ease of use - 3.44Value for money - 3.29Customer support - 3.80Functionality Pricing Available upon request Get Price Alternative Product [Shopify](https://www.softwareadvice.com/retail/shopify-profile/) 4.5 [(6764)](https://www.softwareadvice.com/retail/shopify-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.29Value for money - 4.35Customer support - 4.43Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/) 4.6 [(26828)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.52Value for money - 4.25Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [RetailEdge](https://www.softwareadvice.com/retail/retailedge-profile/) 4.8 [(188)](https://www.softwareadvice.com/retail/retailedge-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.82Value for money - 4.80Customer support - 4.60Functionality Pricing Starting at $495.00 one time Get Price ## Lightspeed Retail Pros and Cons We analyzed 973 verified reviews for Lightspeed Retail to find out what actual users really think. Select to learn more Intuitive And Accessible Interface Lightspeed Retail features a user-friendly interface that works across various devices, including tablets and computers. Its intuitive design, helpful tutorials, and easy navigation make it accessible for users with different technical backgrounds. Versatile Retail Operations Support The platform is designed for retail businesses, providing tools for POS, e-commerce integration, multi-store management, and mobile access. Retailers can sync inventory, manage sales, and operate both physical and online stores with flexibility and ease. Robust Inventory Control Tools Lightspeed Retail offers comprehensive inventory management, allowing you to track stock in real time, set restock levels, and handle purchase orders efficiently. Integrated features support both in-store and online sales, making it easy to manage inventory across multiple locations and channels. High Costs And Extra Fees Pricing is a common concern, with users citing high monthly fees, costly add-ons, and unexpected charges. Some features require additional payments, and the overall expense can be significant compared to other retail POS systems. Limited And Confusing Sales Reporting Sales tracking and reporting are often described as lacking key features. Users struggle with limited report options, inaccurate or incomplete data, and difficulty analyzing sales performance, which impacts business insights. Inconsistent Customer Service Experience Many users report slow, unresponsive, or unhelpful customer support. Reaching support can be difficult, with issues often unresolved or met with generic responses, leading to frustration during critical situations. ## Lightspeed Retail Pricing and Plans Lightspeed Retail has three plans. Basic is $109.00/mo billed monthly. Core is $179.00/mo billed monthly. Plus is $339.00/mo billed monthly. Free trial Basic $109.00 flat rate, per month For independent retailers Basic plan includes: - Retail POS - Integrated Payments - Inventory Management - Access supplier catalogs - Onboarding and professional service options - 24/7 Chat Support Core $179.00 flat rate, per month For scaling retailers Core plan includes: - In-store loyalty - Advanced sales, staff and inventory reports - Accounting, ecommerce and marketing integrations - Built-in Lightspeed eCommerce - Mobile Scanner App Plus $339.00 flat rate, per month For scaled, established retail operations Plus plan includes: - Custom reporting - API access - Workflows - Custom User Roles - 24/7 Phone Support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Lightspeed Retail pricing compare to alternatives? Lightspeed Retail's starting price is $109.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Lightspeed Retail4.0[(973)](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/reviews/) | $109.00 /mo | Available | Not available | 3.8 | | [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/)3.8[(733)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) | $349.00 one time | Not available | Not available | 3.6 | | [Clover](https://www.softwareadvice.com/retail/clover-profile/)3.8[(617)](https://www.softwareadvice.com/retail/clover-profile/reviews/) | Pricing available upon request | Available | Not available | 3.4 | | [Shopify](https://www.softwareadvice.com/retail/shopify-profile/)4.5[(6,764)](https://www.softwareadvice.com/retail/shopify-profile/reviews/) | $29.00 /mo | Available | Not available | 4.3 | | [PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/)4.6[(26,828)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) | $0.09 | Not available | Available | 4.5 | Lightspeed Retail4.0[(973)](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/reviews/) * * * Starting price $109.00 /mo Free trial Available Free version Not available Value For Money 3.8 - [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/)3.8[(733)](https://www.softwareadvice.com/retail/epos-now-profile/reviews/) * * * Starting price $349.00 one time Free trial Not available Free version Not available Value For Money 3.6 - [Clover](https://www.softwareadvice.com/retail/clover-profile/)3.8[(617)](https://www.softwareadvice.com/retail/clover-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 3.4 - [Shopify](https://www.softwareadvice.com/retail/shopify-profile/)4.5[(6,764)](https://www.softwareadvice.com/retail/shopify-profile/reviews/) * * * Starting price $29.00 /mo Free trial Available Free version Not available Value For Money 4.3 - [PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/)4.6[(26,828)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) * * * Starting price $0.09 Free trial Not available Free version Available Value For Money 4.5 ## Lightspeed Retail Features - Popular features found in Retail POS System Barcode/Ticket Scanning Gift Card Management Inventory Management Pricing Management Returns Tracking Sales Reports Touch Screen - More features of Lightspeed Retail Access Controls/Permissions Accounting Accounting Integration Activity Dashboard API Barcode Printing Barcode Recognition Barcoding/RFID Billing & Invoicing Cash Management Catalog Management Channel Management Check-in/Check-out Clock In/Out Consignments Content Management Cost Tracking Credit Card Processing CRM Customer Accounts Customer Database Customer History Customer Management Customer Segmentation Customizable Branding Customizable Fields Customizable Reports Customization Data Import/Export Data Synchronization Discount Management eCommerce Management Electronic Payments Email Marketing Employee Management For Bakeries For iPad Devices For Jewelry Stores For Liquor Stores For Retail For Small Businesses Inventory Auditing Inventory Control Inventory Optimization Inventory Replenishment Inventory Tracking IoT Integration Item Management Kitting Layaway Management Loyalty Program Mail Order Marketing Automation Marketplace Integration Merchandise Management Mobile Access Mobile Commerce Multi-Channel Marketing Multi-Location Multi-Store Order Entry Ordering Automation Order Management Order Processing Order Tracking Payment Processing Point of Sale (POS) Price/Margin Management Product Catalog Product Configurator Product Identification Product Management Promotions Management Purchase Order Management Purchasing & Receiving Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Remote Access/Control Reordering Reorder Management Repair Tracking Reporting/Analytics Reporting & Statistics Retail Inventory Management Retail Management Retail POS Returns Management Sales History Sales Management Sales Order Management Sales Tax Management Search/Filter SEO Management Serial Number Tracking Shopping Cart SKU/UPC Codes SSL Security Status Tracking Stock Management Supplier Management Tagging Templates Third-Party Integrations Time Clock Transaction History Vendor Management Website Management ## Lightspeed Retail Integrations Marketman Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Stitch Labs Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review Agendrix Integration rated undefined from -1 review bike.rent Manager Integration rated undefined from -1 review See all 53 integrations ## Lightspeed Retail User Reviews ## Lightspeed Retail customer ratings - Overall rating: 4.0/5 - Total reviews: 973 ### Rating distribution - 5 stars: 582 reviews (60%) - 4 stars: 160 reviews (16%) - 3 stars: 61 reviews (6%) - 2 stars: 46 reviews (5%) - 1 star: 124 reviews (13%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 3.8/5 - Customer support: 3.9/5 - Functionality: 3.9/5 --- ### Love Lightspeed - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I overall love this product. It is well worth the money spent, and it was very easy to learn how to run it for sales, as well as the background on reports and billing. Love that you can mass add quantities when you are reconciling inventory and #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The pros of this product include great security features, such as a PIN for each employee to log in to their own till. It is a great value for the money. Managing inventory is really easy to track, and entering new inventory is clear and straightforward. Receiving payments with the product is really good, as you can set it up to receive any kind of payment. The payment process is really easy, with no hassle getting it done. The invoicing feature is one thing I really love: you can charge to an account, the steps are very easy, and it also gives you the option to invoice. Customer support is available to chat in the chat box when you need them. #### Cons The only con I have for this product is that they do upgrades without letting you know, and sometimes they are not always able to resolve your issue, so you have to work with your representative, who, by the way, does not reply in a timely manner. So you are just sitting there with the same problem until they get back to you. --- ### A fuir si vous cherchez un partenaire - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered J'ai eu l'occasion de tester plusieurs logiciels de caisse, au delà du fait que cette société est américaine et qu'elle nous soumet au bon vouloir de son gouvernement qui peut bloquer toute notre économie en 1 clic, il s'agit surtout d'un système qui ne prend aucunement en compte le besoin d'accompagnement des restaurateurs, tout est figé, on ne peut joindre personne en cas de problème, ils ont la main sur votre commerce et vous n'avez aucun moyen de pression s'ils ne vous répondent pas. Vous êtes prisonniers de ces gens et votre seul recourt c'est de discuter avec un bot qui ne comprend absolument rien à ce que vous lui demandez. Poser lui 3 fois la même question, vous aurez 3 réponses totalement différentes. Parlez lui de ticket Z et vous le verrez fumer parce qu'il ne sait même pas de quoi il s'agit, amusant pour un logiciel de restauration... A fuir sans hésitation #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Si vous n'avez rien à leur demander, tout va bien Un service de pourboire intégré que les employés apprécient #### Cons Tout le reste est catastrophique, bots qui ne comprennent rien, ticket Z introuvable, SAV absent, logiciel inadapté à la restauration #### Vendor response Hi Rudy, Appreciate you sharing this feedback - We apologize for the frustration caused by our current support model and the difficulty in accessing industry-specific help like Z-reports. This has been escalated to our management team for immediate review. We will be in contact shortly to discuss next steps if they haven't already reached out. All the best, Your Lightspeed Team Replied March 2026 --- ### Stay away from them - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered No service, no support then extra charge without reason for no service just for penalty. Stay away from them #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Market leader, works well when you don’t need support, customer service is almost inexistent. Used to be good #### Cons Absolutely unacceptable predator To overcharge outside of contract for unwanted un-needed services. Unlawful company, stay away --- ### Lightspeed Deception - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66. This was a key factor in our decision to move forward with Lightspeed, as we didn’t want to be locked into additional processing fees. However, the reality was far from what was promised. After spending over $2,000 in IT fees for setup and two months of onboarding, we finally went live on [sensitive content hidden]. Then, on [sensitive content hidden], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing. I was shocked, as this had never been disclosed to me during the sales process. I immediately reached out to my sales rep, [sensitive content hidden], through phone calls and text messages. After several attempts to get in touch, she finally replied on Monday, stating she was sick but would call me Tuesday morning to resolve the issue. She never called. By Wednesday, I had to escalate the issue, and a manager named [sensitive content hidden] called me back. After explaining the situation and providing written proof of what had been promised to me, [sensitive content hidden] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste. I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises and unexpected fees. Ultimately, Lightspeed failed to meet the expectations set by their sales team, and I can’t trust them going forward. I would advise anyone considering this system to carefully review the full terms and make sure you're fully aware of all potential costs before committing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider. Furthermore, that there are no contracts and can leave at any time. #### Cons Long wait time for customer support, and we were lied to by not being transparent about credit card fees for not processing with Lightspeed --- ### Lightspeed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used Light speed at work when dealing with large groups of people at a time. It was easy to train people. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked how simple this software was to process returns and save orders. It was also easy to find old orders and attach customer information. #### Cons This software never gave me any problems except when it signed out of the internet. This made it difficult to run orders. --- ### Excellent POS for a bike shop. - Overall rating: 5/5 - Reviewer: J Y. - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been very happy with Lightspeed Retail. I would recommend it to any bike shop that is looking for a POS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lightspeed is easy to learn and very capable for our bike shop business. It allows us to track inventory and is a good point of sale. #### Cons There are a couple things that need improvements. One area is that purchase orders need to show the SKU of the items. #### Vendor response Hi Jed, Thanks so much for your review! We're thrilled to hear Lightspeed is working well for your bike shop. We appreciate your feedback about purchase orders and will share it with our team as we continue to improve. Thanks again for recommending us! The Lightspeed Team Replied June 2025 --- ### Lightspeed Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They are overall a good company and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud based, can access anywhere. Has easy reporting #### Cons No aging data for reporting. Has some reporting features missing. --- ### A great all-inclusive system - Overall rating: 5/5 - Reviewer: Steve J. - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two. #### Cons There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders. --- ### After 11 years of service, I am switching to a different POS system and would not recommend Lightspeed. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I have spent hours on chat and phone support, trying to come up with a solution to an outdated machine that does not connect/stay connected. It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine. Yesterday I waited in the phone queue for over an hour, waiting for customer support. This is unique to Lightspeed, as I rarely waited longer than a few minutes for support when Shopkeep owned the software. I have already ordered hardware for a new POS system and will be discontinuing use of Shopkeep by Lightspeed, despite having almost a full year of prepaid service remaining. For me it is not worth the stress and frustration. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I signed on in 2014 when this software was still owned by Shopkeep. It did everything that we needed it to do and support was always available. Unfortunately that is no longer the case. #### Cons Shopkeep was purchased by Lightspeed. They want all customers to switch to their credit card processing, Lightspeed Payments, eliminating competition and taking control of pricing out of the customer's hands. As a customer who chose not to switch I am given one option of an outdated credit card machine that no longer works well with the retail app. In addition, I just received an email that the cost of the service will be increasing by $40/month, making it more expensive than most retail POS subscriptions. --- ### Regret ever choosing Lightspeed - Overall rating: 1/5 - Reviewer: Erin D. - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered If you’re considering Lightspeed, please read this before signing up. We used Lightspeed for many years, and I can honestly say it was one of the most frustrating and disappointing vendor relationships we’ve had. I held off on sharing this publicly until after we switched POS systems, because I genuinely worried they might try to make the transition harder. And based on how they operate, that concern didn’t feel paranoid. Lightspeed made major errors on our tax forms two years in a row. We’re talking critical 1099 mistakes that could’ve caused serious issues if we hadn’t caught them ourselves. This issue, which we were told many times is so easily fixed, took 3 months to fix, causing a whole lot of stress in our business & personal lives. On top of that, their customer support was virtually nonexistent most of the time, inconsistent, slow to respond, and rarely helpful. Anytime we needed real answers, we were ghosted by not only their support team, but our actual account managers. It felt like we were stranded on issues, big and small. What’s worse, when we first signed up, they were offering $250 Amazon gift cards in exchange for positive reviews. So if you’re wondering why their ratings seem suspiciously high in some places… that might be part of it. We stayed longer than we should have because switching POS systems felt overwhelming. But making the leap was 100% worth it. Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through. If you’re unhappy with Lightspeed, trust me, you’re not stuck. There’s better out there, and you’ll wish you switched sooner. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros App interface was nice, easy to use. Reporting was okay and easy to navigate. The whole backend was simple & easy. #### Cons Customer service was virtually non existent & felt like they were intentionally trying to lose me as a customer towards the end. Slow and outdated programming. Awful account managers. 0 communication. #### Vendor response Erin, we’re sorry to hear about the challenges you faced, particularly the frustration around delays in resolving your tax form issue. This is not the level of service we aim to provide, and we understand how disruptive this must have been for your business. While we can’t identify your account from the details in your review, we recognize that you have decided to move to another provider. However, we thank you for taking the time to share your feedback with us so we can bring it to our internal teams. We wish you all the best in your future business endeavours and thank you for the time you spent with Lightspeed. The Lightspeed Team Replied August 2025 --- Showing 1 - 10 of 973 Reviews [See All Reviews](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/reviews/) ## Lightspeed Retail Popular Comparisons [Epos Now vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/21000-epos-now/)[Clover vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/61761-clover/)[Shopify vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/390630-shopify/)[PayPal Payments vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/104664-paypal/)[RetailEdge vs Lightspeed Retail](https://www.softwareadvice.com/compare/1162-retailedge/vs/1932-Lightspeed-Retail/)[Rain POS vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/471672-rainpos/)[POS Nation for Retail vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/428253-pos-nation/)[Toast POS vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/4997-toast-pos/)[PHP Point of Sale vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/19659-php-point-of-sale/)[Magestore vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/196459-magestore/)[Square for Retail vs Lightspeed Retail](https://www.softwareadvice.com/compare/1932-Lightspeed-Retail/vs/374071-square-for-retail/) [Compare All Alternatives](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/alternatives/) ## Other Top Recommended Retail POS System Software [Rain POS](https://www.softwareadvice.com/retail/rainpos-profile/) **4.1** (134) Recently recommended **28** times [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (617) Recently recommended **24** times [POS Nation for Retail](https://www.softwareadvice.com/retail/pos-nation-profile/) **4.6** (134) Recently recommended **18** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.1** (555) Recently recommended **16** times Stuck Between Options? Our experts can help you compare Lightspeed Retail with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice