--- title: "ZoomInfo Sales Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ZoomInfo Sales. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ZoomInfo Sales is a good fit for you!" source_url: "https://www.softwareadvice.com/product/200338-ZoomInfo-sales/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lead Generation Software](https://www.softwareadvice.com/marketing/lead-generation-comparison/) / [ZoomInfo Sales](https://www.softwareadvice.com/product/200338-ZoomInfo-sales/) / ZoomInfo Sales Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/200338-ZoomInfo-sales/) Reviews [Alternatives](https://www.softwareadvice.com/product/200338-ZoomInfo-sales/alternatives/) # ZoomInfo Sales User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 322 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 3.8/5 - Value for money: 3.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 156 reviews (48%) - 4 stars: 94 reviews (29%) - 3 stars: 41 reviews (13%) - 2 stars: 10 reviews (3%) - 1 star: 21 reviews (7%) ### Most mentioned pros - In addition, I'm able to apply settings to specific accounts to receive alerts on company updates that are relevant to my role - making it easier to reach out. - The WebSights tool has yielded more visibility into our website visitors than ever before, and the automation tools automatically send potential prospects into our CRM system. - We've been using ZoomInfo Sales for about four years, and overall it's been a valuable tool for lead generation and prospecting. ### Most mentioned cons - Some contacts were outdated or no longer with the organization, so we still had to spend time verifying leads before reaching out. - ZoomInfo is a solid tool for market intelligence and contact discovery, but the price and occasional inaccuracies in the data can be frustrating. - Then at the end of 12 months, when you haven't been able to acquire the number of records you purchased in advance BECAUSE THEY DRAGGED THEIR FEET EVERY TIME YOU ASKED FOR RECORDS, the contract period is up and you are SOL. ## ZoomInfo Sales customer reviews Showing reviews 1-25 of 322 (page 1). ### Zoominfo is great for lead and contact data - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with ZoomInfo Sales has been overwhelmingly positive. The depth and accuracy of their contact database have made prospecting significantly easier, and I’ve been able to connect with decision-makers I likely wouldn’t have found otherwise. The platform’s search and filtering tools are intuitive, allowing me to quickly build targeted lists that match my ideal customer profile. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the intent data and company insights - it’s like having a window into which accounts are actively in the market. This has helped me prioritize outreach and focus my time on high-potential opportunities. The integration with our CRM has been smooth, which means less time on admin work and more time selling. #### Cons While the data quality is strong overall, there are occasional inaccuracies or outdated contacts, which can be frustrating when you’re relying on it for high-volume outreach. --- ### Zoom Info Sales Review. - Overall rating: 5/5 - Reviewer: Erik S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This system is great for larger scale businesses that have sales teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The conversation intelligence feature is the best with the sales automation. #### Cons Pricing is the only thing that is a big pill to swallow. #### Reasons for choosing ZoomInfo Sales I tried the trial to try the product and test it. --- ### Highly Aggressive Commercial Terms, Disappointing Product – SME Buyers Beware - Overall rating: 1/5 - Reviewer: george s. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience with ZoomInfo has been overwhelmingly negative. We engaged in good faith, found the product lacking, attempted to exit appropriately, and were then subjected to aggressive and inflexible enforcement, despite ZoomInfo having confirmed in writing that the renewal was void. They have since ignored that position entirely. This feels less like a technology partner and more like a commercial trap. Their approach appears intentionally structured to exploit SMEs who may lack the legal resources to contest their tactics. The level of customer care is virtually nonexistent, and any conversation quickly turns contractual. For additional context, their Trustpilot rating is currently 1.6 out of 5. That alone should serve as a significant warning to others. Our recommendation is simple: avoid ZoomInfo. There are better products, better commercial practices, and better companies to deal with. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros In fairness, the user interface is well presented, and the breadth of integrations and feature marketing is impressive on paper. The onboarding process was structured, and initial contact with their sales team was professionally handled. #### Cons The reality of using the product was a sharp contrast to its presentation. The intent data, heavily marketed as a core value proposition, proved consistently inaccurate and ultimately unusable by our outbound team. Despite significant internal efforts, we saw little to no meaningful return, and our team quickly stopped using the platform altogether. Far more concerning, however, is ZoomInfo's commercial posture. Despite providing a written communication confirming that our renewal had been voided, they later reversed their position and began aggressively pursuing payment for a further year of service. This is despite full knowledge that we do not use, and do not want, the product. Their actions demonstrate a complete absence of commercial integrity and reflect a business model built on rigid enforcement rather than value delivery. Their pricing tactics are similarly problematic – initial proposals run into five figures per month, only to be heavily discounted under pressure. Even at the reduced rate, the product failed to justify its cost. Their entire operation appears structured to extract maximum revenue with minimal accountability, and to lock businesses into unfavourable terms with no regard for the actual experience or outcome. --- ### Good for your outbound SDRs - Overall rating: 4/5 - Reviewer: Florence B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience, CSM and AE always helpful. Will likely continue using Zoominfo in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to build lists and export across to Salesforce. In North America, the contact quality has turned out to be pretty good. Websights has also been interesting to gain insights on non converting companies on our website. #### Cons Sometimes the UX around searches vs lists is a bit tricky when you compare it to other modern prospecting products. This workflow could be a bit more seamless, and I'd love better connectivity to platforms like Slack to enable our SDRs to receive notifications a bit more proactively. #### Reasons for choosing ZoomInfo Sales Better contact quality in NA (according to peers)/. --- ### Zoominfo the Holy Grail For Sales - Overall rating: 5/5 - Reviewer: Max S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Zoominfo has been amazing, I was able to find out when people are looking for our services and reach out to them to close some bussiness. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What is not a pro of this tool! it has everything!! I'm able to find all my contacts for a business and everything I need to know about them. Helping my closing right when talking to new clients. #### Cons There are no cons with this platform, this tool is amazing for sales teams to get more new clients, and able to see what they are looking to buy. #### Reasons for switching to ZoomInfo Sales Was able to get more details, you have to pay per contact with lead forensics --- ### ZoomInfo for B2B Software Sales - Overall rating: 4/5 - Reviewer: Marissa W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, ZoomInfo has been a crucial part of my day to day in sales with prospecting and allows me to not only easily import contact information into the CRM I use (Salesforce) but it also allows me to focus on target accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I have to prospect a lot in my role and gathering contact information, specifically emails and mobile numbers, has been a huge help. In addition, I'm able to apply settings to specific accounts to receive alerts on company updates that are relevant to my role - making it easier to reach out. #### Cons Very frequently, the information is outdated. I find mobile numbers can be incorrect, and there are a lot of privacy concerns from individuals when I reach out using the information ZoomInfo has collected. --- ### Great enrichment tool for scaling GTM Orgs - Overall rating: 4/5 - Reviewer: Matt K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ZoomInfo makes it super simple for us to enrich our CRM account and contact data, and helps us prioritize our accounts based on key information #### Cons The cost is high compared to it's counterparts, and we find edge cases of data being incorrect which they are keen to fix --- ### Sales Reps Best Friend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I first used ZoomInfo Sales in 2018. Since then I have worked for three companies, and two of them bought it after I showed them what it could do. I must be a huge ZoomInfo Champion or just want my companies to succeed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that you can find out direct lines and email addresses from the people you need to contact as a sales representative. #### Cons The cost can be a burden to some, but I dislike that phone numbers are not updated enough to the point 10% are probably wrong. --- ### Zoominfo.com - Overall rating: 4/5 - Reviewer: Steve P. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive so far but need to keep an eye on credits and wary of their contracutal stance regarding cancellation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nice clean interface and extensive features with quality data. Pretty easy to setup and a great tool for lead generation #### Cons Is costly and will need time to properly extract real value. Need to be careful with credits as they mount up quickly #### Reasons for choosing ZoomInfo Sales Better quality data although more expensive --- ### Zoominfo, it good I just wish it was better - Overall rating: 3/5 - Reviewer: Sean C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been a Zoominfo user in the last two companies I've been with. Although it's not the cheapest platform, it does a good job in finding the companies and contact I need. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Great access to company and employee contact information. It was easy to integrate with HubSpot and the contact filters are plentiful. #### Cons I would guess about 5%-10% of the contact I've downloaded were no longer with the company. It doesn't have the ability to review other users lists but there is a filter to help prevent creating a list without pulling down previously downloaded contacts. Also, the credit system seems a bit archaic. --- ### Zoominfo Review - Overall rating: 5/5 - Reviewer: Ben O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Zoominfo has been an incredible resource. I have implemented at 3 different sales departments and will continue to require it as part of my sales tool set. I was surprised to find that in outing previous contact databases for Zoominfo, the company was paying about the same, if not more, for databases of half the size and little-to-no direct contact info. There are some startups with a fraction of the database that may be a better price-fit for individual users, but I think you're doing it wrong, if you're using: - Insideview or Dun&Bradstreet (not even comparable for direct contact info, for around the same price) - Rainking (great tool for companies targeting IT Departments, has similar detail in contact info, but not as extensive of database) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accuracy of the data. Zoominfo has more direct dials, including cell phone numbers and desk extensions, than any contact database on the market. Zoominfo also provides emails for just about all of the contacts in it's database and does a good job of verifying/updating these contacts/emails regularly. #### Cons Zoominfo has very detailed data across all firmographics, but their employee count for small businesses (between 5-15 employees) is often inaccurate. For instance, in populating a list of companies with 10 or more employees, a lot of those 10-person companies may only have one or two... Not a big deal, in considering their accuracy for companies with over 20 employees and all the other pros. It use to be a 'steal', but the pricing has continued to increase since Discoverorg purchased it. Still a very reasonable price for it's value, but it is becoming frustrating as the costs continue to increase significantly. They have a minimum, which amounts to ~$5,000/yr, which makes it inaccessible to individual users. #### Reasons for choosing ZoomInfo Sales Rainking does not have the same depth for contacts. It has extensive contacts within IT departments and identifies c-level contacts at a lot of companies, but not nearly as extensive of a database. Worth considering if only targeting IT professions. Has the same comparable level of direct contact info and a cool feature for viewing department diagrams for hierarchy of employees. #### Reasons for switching to ZoomInfo Sales For reasons stated above. Zoominfo has far greater direct contact info. Insideview is comparable for emails (although not as accurate), but can not be compared for direct phone numbers (they mainly only provide company phone). --- ### ZoomInfo is a great tool, but ... - Overall rating: 3/5 - Reviewer: Jill L. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has worked well. I did consider integrating with our CRM to add complete contact details when we had information missing, but it made me nervous with privacy laws so I did not do that. Overall the software works well and does what it should, I just wish there was a little more flexibility with segmentation so all companies could be found in a specific market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like that I can look up complete contact details for individuals we've talked with but may not have complete info. #### Cons The only thing I've found that I don't like is that when I compare information from ZoomInfo with other platforms like Dunn & Bradstreet, D&B is able to find more companies and contacts than ZoomInfo. However, to be fair, it works the other way around too where ZoomInfo finds some that D&B does not. I wish the segmentation could be more broad, then drill down from there. #### Reasons for choosing ZoomInfo Sales We also considered IIR and Dunn & Bradstreet. We went with D&B and ZoomInfo as they had the most accurate company and contact details. --- ### Great tool and worth having in your stack - Overall rating: 4/5 - Reviewer: Quinten D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lot of contacts in there, good to find numbers, emails, leads to prospect into. almost all companies are in there, so really positive #### Cons not all the numbers or emails are correct. Lot of times you only find the HQ phone number, and the email are sometimes guessed. --- ### A marketer's secret weapon - Overall rating: 5/5 - Reviewer: Amanda D. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I was initially hesitant to use ZoomInfo Sales because I had been under the impression that it would be out of our company's price range. A colleague convinced me to trial ZoomInfo Sales. We compared data from ZoomInfo side-by-side with two other similar tools, and ZoomInfo had a much more robust database than the others. The WebSights tool has yielded more visibility into our website visitors than ever before, and the automation tools automatically send potential prospects into our CRM system. I now use ZoomInfo Sales almost every workday. It has saved me countless hours of gathering contacts and contact information for marketing campaigns, sales requests, etc. The Chrome plug-in is extremely convenient. I don't know of any other tool that comes anywhere close to offering what is provided by ZoomInfo Sales. I hesitate to even post this review, lest one of my competitors sees it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ZoomInfo Sales has saved me countless hours of time researching companies and contacts. #### Cons Not 100% accurate data, but still more accurate than any other solutions I've been able to find. --- ### Contact's info sadly lacking - Overall rating: 3/5 - Reviewer: Guy M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It did have a reasonable amount of contact info for US #### Cons About 30% of the contacts either didnt have any contact info or most was missing. Especially it seems blank on anyone off-shore in Caribbean. --- ### ZoomInfo is the best data platform- but not the best bang for your buck - Overall rating: 4/5 - Reviewer: William G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it is a really powerful platform with a lot of really great information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Zoominfo Is great for finding contact information and the org charts come in really handy #### Cons Sometimes contact information is dated or wrong. I also think a lot of the new bells and whistles are not necessary for most people and "noisy" --- ### Lead Gen basis Intent - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered It's been dull, I still believe that Zoominfo has the best potential to provide a database but things like customer support needs to improve given the cost of subscription is really high. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has intent topics which I really liked, we could add upto 12 topics about our industry and it will provide companies which are searching for those topics in real time. #### Cons It's very expensive and other than that the customer support is really not good. --- ### Access to a lot of contact data, which is crucial for marketing and sales teams! - Overall rating: 5/5 - Reviewer: Beatricia S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ZoomInfo is currently helping the marketing and sales team solve business problems related to data and information. Our sales team relies heavily on it to generate cold leads; to do this, we collect accurate contact information, including company email, phone number, account details and any other relevant details related to projects within companies. It's everywhere. In marketing and sales, we put it into practice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flowchart is the part I appreciate the most. I like that the reports can be displayed along with additional information about who is submitting them. Since I can now get in touch with the right people, this greatly improves the sales process. Thanks to the daily or weekly triggers, I don't have to spend too much time on reports, which is great. When it comes to account and contact data, ZoomInfo really shines. All the information provided is accurate and actionable. The reporting tools and dashboards are exceptional and provide a wealth of useful information. #### Cons Loading contacts into our CRM has been a bit of a challenge for me. Sometimes the activation subscription sends an email with all the necessary details, but other times, it just provides the same information again. --- ### Best tool for prospecting & lead generation in the US - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ZoomInfo has the largest database of companies, contacts in the USA, it helps our sales team, who are working with the US, to get relevant contact information and most importantly, the tool helps us to get direct dials. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Software is very easy to use, it integrates with all of the most popular sales technology tools like Salesforce, Linkedin, Outreach and etc. The best thing about Zoominfo is their largest database of companies, contacts in the United States. #### Cons Like with all similar tools, sometimes data is inaccurate, outdated or there is no data at all. Moreover, their support is very slow and not very helpful. Moreover, the data quality in Europe is poor, we need to use another tool (Congism) for Europe. #### Vendor response Hello, Thank you for your review and feedback on ZoomInfo. We always like to hear from our customers and we value what you have to say. There is some things we would love to share with you as well about our data. Currently we have 95M+ Company Profiles, 63M+ Direct Dials, 100M+ Direct Emails, 4.3M+ C-Level Contacts, and we are constantly growing daily. Our platform employs automated machine learning to constantly scan corporate websites, news articles, SEC filings, job postings and other sources for information along with our massive growing network of voluntary contributors to update information about companies and contacts. The contacts and companies are updated as soon we get new information that can be validated for accuracy. We are continuously working on improving our product everyday to better fit the needs of our customers, like yourself. We always love the chance for customers to speak with our Product team. If you're interested, please email: colbie.blaisdell@zoominfo.com. Replied July 2021 --- ### Regular User - Overall rating: 4/5 - Reviewer: Christian R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The primary business challenge being solved is around uncovering new business logos to promote our services. The platform has also assisted in cleaning the data we already have in Salesforce. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The platform has been a major contributor to developing new prospects that fit our ICP guidelines, including revenue, employee count, and technology infrastructure. It has also assisted me in collecting as much information for prospecting new contacts within an organization. Integrating with Salesforce was incredibly straight forward, and I personally like the chrome extension. It allows me to look up a contact in Zoom without having to leave a LinkedIn profile. #### Cons One of the key issues I have noticed is the level of accuracy with the data shared on a particular contact. In many cases, the contact would no longer be with an organization associated with ZoomInfo. There have been instances where the contact may have left the company more than a year ago, and ZoomInfo still doesn't have the updated information. The level of detail in the data is incredible, but it's less accurate than what I remember when I first started using the platform. #### Reasons for choosing ZoomInfo Sales When I started with my current company, I had mentioned the successes experienced with ZoomInfo when I was with my previous employer. I spoke with the CEO of my current organization a few times about the benefits and the information we could have access to, based on the subscription we chose to purchase. We didn't look at alternative products, based on my two years of experience with the platform with my previous employer. --- ### ZoomInfo SalesOs Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall it's an awesome product with good database of NA region and my fav feature is formcomplete #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Zoominfo SalesOs It's got plenty of features like, contact and account search along with that Formcomplete which is my fav feature, it will reduce the form fields to only email and once the for submitted by leads it do the email matching and once that email matches with the Zoominfo database it will push additional information from DB to connect CRM or Mark Automation tool #### Cons Sometimes it takes more time to show results --- ### New Version is Aweful - Overall rating: 2/5 - Reviewer: Michelle E. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered It used to be fantastic now not so much. Will not recommend renewing #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ability to create contact lists for lead development #### Cons Information is inaccurate. Lists are difficult to scrub. New version makes drilling into company contacts much more difficult. Get more value out of a simple google search. --- ### ZoomInfo is a RipOff / Never Allow Cell Numbers Upsell - Overall rating: 1/5 - Reviewer: Regina J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Very Negative. Spoke with a manager who was highly dismissive and disrespectful when we clearly reached out within weeks of using ZoomInfo! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing after my experience. They are extremely dismissive of complaints #### Cons ZoomInfo.com promised cell phone numbers for HR buyers and they literally “argued” with me about providing them when we maybe received 25% AND they charged me more! Further I told them I had my own list of buyers and didn’t just want arbitrary company hr buyers yet I received I guess any HR buyer. We immediate reached out after first trying and seeing what was occurring and it was never resolved. The initial person we spoke to is not there and the guy we met with said he had all recordings but didn’t acknowledge our issue and frustration within the very first week. Then sent our account to collections because they essentially sold us something they could not deliver yet wants us to still pay when we didn’t even use it after the 1.5 months. They were untrustworthy and untruthful to simply get a sale. I’m going to find the [sensitive content hidden] and send a similar response because they need to know about this! We reached out to them immediately after purchase as we didn’t have a chance to “see” before we bought😡! --- ### Great Contact Data Platform with Additional Benefits for Customer Engagement - Overall rating: 4/5 - Reviewer: Kaylah P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my team really likes Zoominfo. It's simple, easy to use, and gives us the type of information that we need for our sales team to be successful. It's a great additional to pair with our other tools, and it extra helpful when it comes to finding contacts on LinkedIn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros My team really likes Zoominfo! It allows us to easily pull contact data for our sales team. The variety of filter options make the platform easy to use, and makes list pulling quick and simple. We love the Websights feature that allows us to see which companies have been on our site. And we really love the intent data that the platform provides! It's great to be able to cross reference the websights with the intent data to not only see who has been on our site and the pages they have viewed, but also it also allows us to focus on other products or services that the company is showing interest in when our sales team does outreach. #### Cons I wish the platform were quicker at updating contact and company records, and I wish that we would be actively updated on requests we have made in regards to these updates. I have submitted a few update requests, but they seem to die after the request is submitted because nobody reaches out to tell me the update has been complete, or when the update will be done. I have checked back in on records months later to see that they still were not updated with my request. Many of these have been HQ address updates. #### Reasons for switching to ZoomInfo Sales More features available with Zoominfo --- ### Why you should have Zoom Info? - Overall rating: 5/5 - Reviewer: Akshay S. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a good to have software in sales industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It gives you a brief info on the accounts and you can use it to prioritize your books of account. Contact database of customers and info on their persona #### Cons Sometimes the info provided is outdated and then you have to use other tools. But mostly 95 percent use cases is verified. ## More reviews [Next reviews](https://www.softwareadvice.com/product/200338-ZoomInfo-sales/reviews/?page=2) --- ZoomInfo Sales Reviews, Pros and Cons - 2026 Software Advice