--- title: "GTM Workspace - Powered by ZoomInfo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GTM Workspace - Powered by ZoomInfo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GTM Workspace - Powered by ZoomInfo is a good fit for you!" source_url: "https://www.softwareadvice.com/product/200338-ZoomInfo-sales/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lead Generation Software](https://www.softwareadvice.com/marketing/lead-generation-comparison/) / [GTM Workspace - Powered by ZoomInfo](https://www.softwareadvice.com/product/200338-ZoomInfo-sales/) / GTM Workspace - Powered by ZoomInfo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/product/200338-ZoomInfo-sales/) Reviews [Alternatives](https://www.softwareadvice.com/product/200338-ZoomInfo-sales/alternatives/) # GTM Workspace - Powered by ZoomInfo User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 393 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 3.9/5 - Value for money: 3.7/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 200 reviews (51%) - 4 stars: 119 reviews (30%) - 3 stars: 41 reviews (10%) - 2 stars: 11 reviews (3%) - 1 star: 22 reviews (6%) ### Most mentioned pros - In addition, I'm able to apply settings to specific accounts to receive alerts on company updates that are relevant to my role - making it easier to reach out. - The WebSights tool has yielded more visibility into our website visitors than ever before, and the automation tools automatically send potential prospects into our CRM system. - We've been using ZoomInfo Sales for about four years, and overall it's been a valuable tool for lead generation and prospecting. ### Most mentioned cons - Some contacts were outdated or no longer with the organization, so we still had to spend time verifying leads before reaching out. - This contrasted sharply with the three calls we received in fewer than 12 hours when he wanted the agreement signed. - Then at the end of 12 months, when you haven't been able to acquire the number of records you purchased in advance BECAUSE THEY DRAGGED THEIR FEET EVERY TIME YOU ASKED FOR RECORDS, the contract period is up and you are SOL. ## GTM Workspace - Powered by ZoomInfo customer reviews Showing reviews 1-25 of 393 (page 1). ### Vast, Detailed Contact Database That Saves Time and Fits My Workflow - Overall rating: 4/5 - Reviewer: Aditya D. - Verified reviewer: Yes - Company size: 10000+ employees - Product usage: a free trial - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It eliminates manual lead generation. This benefits me by speeding up my outreach process and increasing my daily connection rates. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros The depth of the contact database is really vast and detailed. It saves a lot of time and helps me connect with the right decision-makers much faster without hunting and searching for emails. It smoothly integrates into my existing daily workflows. #### Cons The biggest negative is the cost. The price is quite high even for smaller teams, especially if you don't want to use every feature of the bundle. Also, sometimes the user info can be outdated and not updated. --- ### Comprehensive Prospecting Data, Though Freshness Needs Work - Overall rating: 4/5 - Reviewer: Ronald T. - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use GTM Workspace to find the right companies and contacts faster, spend less time manually researching prospect information, and get a better view of accounts when planning outreach. #### Pros I like that GTM Workspace - Powered by ZoomInfo brings a lot of information together in one place. I can quickly research companies, find relevant contacts, and get enough context to prioritize accounts without jumping between tools. The search and filtering make it easier to narrow down the right prospects. It also helps me find companies and contacts faster, spend less time manually researching prospect information, and get a better view of accounts when planning outreach. I value the broader company and contact data and the stronger account research and prospecting capabilities. #### Cons I’d like the data to be more accurate and up to date. Some contact or company information can become outdated, so more frequent updates and clearer confidence around the data would make it more reliable. The interface could also be a little simpler in places. --- ### Pressured Into the Wrong Product Contract, Then Ignored - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our department previously used TalentOS and resumed discussions after approximately nine months of outreach from ZoomInfo. We reasonably expected the new agreement to cover TalentOS, consistent with our prior contracts and business needs. After discovering during onboarding that we had been contracted for a different product, we contacted the sales representative six times without receiving a return call. This contrasted sharply with the three calls we received in fewer than 12 hours when he wanted the agreement signed. He sent one email declining to help resolve the issue. We have requested that ZoomInfo correct the agreement to TalentOS on acceptable terms or cancel it without penalty. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unfortunately, I cannot identify anything positive about this experience. The contracting and onboarding process prevented us from receiving the TalentOS product our Talent Acquisition department expected to purchase. #### Cons We were pressured to sign the agreement the same day to secure a “discounted price.” Despite our history as a TalentOS customer and our clearly stated Talent Acquisition function, the agreement presented was for a different product. We discovered this only during onboarding later that day. --- ### ZoomInfo- Necessary for any legitimate sales process - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, ZoomInfo is as excellent and foundational of a tool as any CRM. It is easy to integrate into and improves every workflow. The ROI cannot be understated, it's value speaks for itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ZoomInfo is an essential tool for any prospecting role. The base level ability to find contact information for almost any target is phenomenal, and its ability to branch out to find similar targets as well. I would not be able to effectively prospect without ZoomInfo. #### Cons Sometimes the information is outdated or incorrect. While ZoomInfo usually sets me up for success, it unfortunately has put me in unprofessional situations- listing personal numbers or numbers of spouses as business contacts. --- ### Reliable Sales Prospecting Platform - Overall rating: 4/5 - Reviewer: Bill L. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We've been using ZoomInfo Sales for about four years, and overall it's been a valuable tool for lead generation and prospecting. It has helped us identify new opportunities and save time building prospect lists. While we're happy with the platform, we'd like to see better coverage and more accurate contact data for Canadian businesses, as that's where we've noticed the biggest gaps. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ZoomInfo Sales made it much easier and quicker to find new prospects. The contact database is extensive, and the filters helped us build targeted lead lists quickly, saving time compared to researching companies manually. #### Cons The contact database wasn't always accurate, especially for Canadian companies. Some contacts were outdated or no longer with the organization, so we still had to spend time verifying leads before reaching out. --- ### The perfect way to understand your prospects. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We've used ZoomInfo for several years. It's been vital for us to build out our contact database and to better understand the dynamics within our potential customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Zoominfo is a great way to go deep into any contact or organization that you are interested in connecting with. It has a wealth of features such as intent signals, and a great depth of data. #### Cons It's a great product but you need to put in the time and effort to get a good return on the annual cost. --- ### Be careful - they oversold us big time - Overall rating: 1/5 - Reviewer: Chance R. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I was massively disappointed by how little data we were able to get on our ICP. Our investment in ZoomInfo was a ware. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The initial sample dataset provided during the sales process was of decent quality. It made me think that ZoomInfo would have good data. #### Cons The platform did not in fact provide additional data above and beyond the original sample. I was misled and grossly oversold in the sales process. --- ### Solid prospecting database - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good experience, certainly better than not having it and does save time when creating account plans and PG strategies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Access to contact info, company info and other data relevant to prospecting new customers. The ability to have it live in CRM is nice. #### Cons As with other similar services one challenge is accurate data on private companies and stale data, especially from smaller orgs. --- ### ZoomInfo for B2B Software Sales - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, ZoomInfo has been a crucial part of my day to day in sales with prospecting and allows me to not only easily import contact information into the CRM I use (Salesforce) but it also allows me to focus on target accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I have to prospect a lot in my role and gathering contact information, specifically emails and mobile numbers, has been a huge help. In addition, I'm able to apply settings to specific accounts to receive alerts on company updates that are relevant to my role - making it easier to reach out. #### Cons Very frequently, the information is outdated. I find mobile numbers can be incorrect, and there are a lot of privacy concerns from individuals when I reach out using the information ZoomInfo has collected. --- ### Great Sales enablement platform. - Overall rating: 4/5 - Reviewer: Eric N. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid platform with great data and insights on everything you need when you are prospecting your ICP'S. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very useful for contact data and for pushing contacts to my CRM. I enjoy the fact that it also gives you scoops and intent signals on companies you are trying to prospect. #### Cons The login window for the extension or even to get on the platform, it takes ages to load and bugs out all the time. --- ### Senior Analyst - Global Regulatory Reporting - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 10000+ employees The software is designed to improve the ease of finding relevant business information, which supports efficient workflows. Users may need to be cautious about the accuracy of contact information and the time it takes to navigate complex searches. Full review available after login on Software Advice --- ### Consultant - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Management Consulting - Company size: 10000+ employees The tool is designed for easy use and helps manage daily tasks efficiently, which can enhance overall productivity. Users may experience slow loading times, which can impact their experience. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The initial setup of GTM Workspace - Powered by ZoomInfo was smooth, aided by the support team. Users benefit from the ability to find and verify senior leaders before events, although they may encounter outdated contact data that complicates outreach efforts. Full review available after login on Software Advice --- ### Digital Marketing Analyst - Overall rating: 5/5 - Reviewed: September 2026 - Industry: Computer Software - Company size: 501-1000 employees The integration with CRM and marketing automation allows for a cohesive data management approach, which is beneficial for marketing and sales teams. However, the reviewer notes that the quality of company data often falls short, making it difficult to target the right accounts effectively. Full review available after login on Software Advice --- ### SDR - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees The reviewer appreciates the convenience of the Chrome extension for adding prospects directly to sequences. They also noted that while the tool improves prospecting efficiency, it sometimes fails to provide current employment information for some contacts. Full review available after login on Software Advice --- ### Sales Development Representative - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The reviewer appreciates how the software identifies companies showing intent, which helps prioritize outreach efforts. Despite its strengths, there are concerns about the accuracy of the contact information, as many numbers are outdated or incorrect. Full review available after login on Software Advice --- ### Zoominfo is great for lead and contact data - Overall rating: 5/5 - Reviewer: Scott B. - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with ZoomInfo Sales has been overwhelmingly positive. The depth and accuracy of their contact database have made prospecting significantly easier, and I’ve been able to connect with decision-makers I likely wouldn’t have found otherwise. The platform’s search and filtering tools are intuitive, allowing me to quickly build targeted lists that match my ideal customer profile. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the intent data and company insights - it’s like having a window into which accounts are actively in the market. This has helped me prioritize outreach and focus my time on high-potential opportunities. The integration with our CRM has been smooth, which means less time on admin work and more time selling. #### Cons While the data quality is strong overall, there are occasional inaccuracies or outdated contacts, which can be frustrating when you’re relying on it for high-volume outreach. --- ### One of the best Sales Enablement Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Engage has been great. It is a great platform with great functionalities and capabilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that you can create Salesflows and contact prospects with multiple touches. I also love that if you use Engage with SalesOS, you will have access to the technologies your prospects are using, and the Intent Signals will help you know what your prospects are searching for or in the market for. I also love that you can track all calls and emails sent to prospects. #### Cons The only thing I dislike so far is the interface. It can be a little hard to work through the sales flows at first. --- ### Chorus helps me improve my skills everyday. - Overall rating: 5/5 - Reviewer: Colby S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: 1-3 years · weekly - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve. #### Cons Doesn't integrate with Google Hangouts very well. --- ### Zoom Info Sales Review. - Overall rating: 5/5 - Reviewer: Erik S. - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: a free trial · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This system is great for larger scale businesses that have sales teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The conversation intelligence feature is the best with the sales automation. #### Cons Pricing is the only thing that is a big pill to swallow. --- ### Easy way to build a contact list but not fully functional as a stand alone CRM. - Overall rating: 3/5 - Reviewer: Trevor H. - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was fine as an introductory model for sourcing and communicating with contacts, but as far as a fully functioning CRM this tech falls short. I am sure you can spend a lot more money for more functionality but we felt going in another direction was the best move. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy way to build a contact list, contacts are easy to get exported in to engage and search funtions are good for locating contacts that you need to connect with. #### Cons Easy way to build a contact list but not fully functional as a stand alone CRM. --- ### Used to be very good… - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Product was solid and it was a great company, until recently… #### Cons Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing. --- ### Highly Aggressive Commercial Terms, Disappointing Product – SME Buyers Beware - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience with ZoomInfo has been overwhelmingly negative. We engaged in good faith, found the product lacking, attempted to exit appropriately, and were then subjected to aggressive and inflexible enforcement, despite ZoomInfo having confirmed in writing that the renewal was void. They have since ignored that position entirely. This feels less like a technology partner and more like a commercial trap. Their approach appears intentionally structured to exploit SMEs who may lack the legal resources to contest their tactics. The level of customer care is virtually nonexistent, and any conversation quickly turns contractual. For additional context, their Trustpilot rating is currently 1.6 out of 5. That alone should serve as a significant warning to others. Our recommendation is simple: avoid ZoomInfo. There are better products, better commercial practices, and better companies to deal with. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros In fairness, the user interface is well presented, and the breadth of integrations and feature marketing is impressive on paper. The onboarding process was structured, and initial contact with their sales team was professionally handled. #### Cons The reality of using the product was a sharp contrast to its presentation. The intent data, heavily marketed as a core value proposition, proved consistently inaccurate and ultimately unusable by our outbound team. Despite significant internal efforts, we saw little to no meaningful return, and our team quickly stopped using the platform altogether. Far more concerning, however, is ZoomInfo's commercial posture. Despite providing a written communication confirming that our renewal had been voided, they later reversed their position and began aggressively pursuing payment for a further year of service. This is despite full knowledge that we do not use, and do not want, the product. Their actions demonstrate a complete absence of commercial integrity and reflect a business model built on rigid enforcement rather than value delivery. Their pricing tactics are similarly problematic – initial proposals run into five figures per month, only to be heavily discounted under pressure. Even at the reduced rate, the product failed to justify its cost. Their entire operation appears structured to extract maximum revenue with minimal accountability, and to lock businesses into unfavourable terms with no regard for the actual experience or outcome. --- ### Chorus - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Ability to recall information from a call or demo with clients from a week to however far back is a benefit to all users. #### Cons Very "big brother" feeling with the ability for management to join calls... lots of incorrect habits created by managers without the proper "heads up" given to the rep. Limit the amount of feedback that is notified to the rep - review as many calls but limit the amount of emails/notifications sent about the review, unless stated by the reviewer. --- ### ZoomInfo is the comfortable, reliable, familiar - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I like ZoomInfo. I selected them because of prior experience and its brand recognition. That being said, while they offer a lot of capabilities and products, specializing in one area is just not their M.O. - at least that's what it feels like. Because of that, competitors who focus on providing one service (i.e. buyer intent) oftentimes are of higher quality (and much cheaper). They are the essence of "comfortable," which may or may not be the most important factor when deciding on your overall tech stack. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The continual acquisitions to improve their product and company. The accuracy of their contact data is pretty good. Their company data is really good. Integration with Salesforce is pretty straightforward. Lots of features and capabilities to choose from. #### Cons Customer support takes a long time. Their contact data is not always up to date especially with linkedin. No "left company" update/alert that I know of. Not a very robust integration/sync with Linkedin. Enrichment feature has been failing recently. ---