# Nextiva Contact Center Software Reviews, Demo & Pricing - 2026 > Review of Nextiva Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/20035-Nextiva-Call-Center --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Nextiva Contact Center Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/)[Alternatives](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/alternatives/) # Nextiva Contact Center 2026: Benefits, Features & Pricing Wondering if Nextiva Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Nextiva Contact Center 4.5 [(112)](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) Pricing Starting at $30.00 per month ### About Nextiva Contact Center Nextiva Contact Center is an AI-enabled solution that helps businesses manage customer interactions. The platform includes features to improve agent productivity, foster customer loyalty and provide a unified customer experience. It caters to a range of industries, from small businesses to large enterprises, allowing them to centralize customer conversations and operate more efficiently. Nextiva Contact Center offers AI-powered capabilities such as a knowledge base, secure payment agent assists and automated dispositioning. It provides intelligent routing with situation-based and skill-based algorithms, as well as a workflow engine for managing customer journeys. Additionally, for outbound dialing, the platform offers DID number management, compliance features and lead filtering. Wondering if Nextiva Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Nextiva Contact Center User Interface ## Popular Nextiva Contact Center Alternatives Main Product Nextiva Contact Center 4.5 [(112)](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) Ratings Breakdown - 4.46Ease of use - 4.42Value for money - 4.50Customer support - 4.40Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) 4.8 [(156)](https://www.softwareadvice.com/call-center/calltools-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.85Value for money - 4.82Customer support - 4.81Functionality Pricing Available upon request Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Nextiva Contact Center Pricing and Plans Starting price: $30.00 per month Free Trial Free Version Core $30.00 per user, per month Plan includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing Engage $40.00 per user, per month Plan includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot Power Suite $60.00 per user, per month Plan includes: - Inbound sales and service call center - Priority and skills-based routing - Unified team interface - Supervisor dashboard - ACD callback Essential $129.00 per user, per month Plan includes: - Powerful inbound / outbound channels - Full workflow engine for journey orchestration - Best-in-class workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing Professional $159.00 per user, per month Plan includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) Premium $199.00 per user, per month Plan includes: - Full workforce management - Optimized workflows for interaction deflection - CX analytics for all business functions Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Nextiva Contact Center Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Nextiva Contact Center Activity Dashboard Activity Tracking Alerts/Escalation API Auto-Dialer Automated Attendant Automated Routing Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Reporting Call Tracking Call Transcription Call Transfer Campaign Management Chat/Messaging Communication Management Computer Telephony Integration Conferencing Customer Communication Customer History Employee Scheduling Feedback Management For Call Centers Generative AI Inbound Call Center Interaction Tracking Labor Forecasting Manual Dialer Monitoring Multi-Channel Communication Multi-Channel Data Collection Outbound Call Center PBX Performance Management Performance Metrics Predictive Dialer Progressive Dialer Sentiment Analysis Third-Party Integrations Video Conferencing Voice Mail Voice Recognition VoIP VoIP Connection Workflow Management ## Nextiva Contact Center User Reviews Overall Rating 4.5 Ratings Breakdown 5 73% 4 15% 3 4% 2 3% 1 5% Secondary Ratings Ease of Use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.4 Paulo S. Verified reviewer Real Estate 51-200 employees Used daily for more than 2 years Review source Reviewed January 2024 Nextiva is friendly and useful for business 5 These two years using nextiva have been really helpful and definetely this virtual tool has increased productivity for all the team in office and remotely. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like nextiva because it is really easy to install and interact with. You can do calls with just one click which is wonderful Cons: I would like nextiva to integrate with more tools so we can have a solid product in all matters to attend in daily basis Read More EK Eric K. Verified reviewer Machinery 11-50 employees Used daily for more than 2 years Review source Reviewed January 2024 Nextiva Great Quality for the Price 5 Our overall experience has been great. I have zero complaints. As long as Nextiva remains consistently reliable and affordable, I'll stick with them. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the consistency of quality. Dropped and garbled calls are very rare. Voice quality is consistently reliable. Customer service has been knowledgeable, friendly, and quick. Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff. Cons: I'd like to be able to globally block calls through the admin web portal instead of submitting a support request. Reasons for choosing Nextiva Contact Center Nextiva has great reviews. They had local reps. Phones came preprogrammed so the setup was literally plug and play. Price was half the cost of Mitel. Reasons for switching to Nextiva Contact Center Mitel cost twice as much as Nextiva, and had daily dropped/garbled calls. Support often required escalation, which lengthens the process. Mitel support wasn't as knowledgeable or as positive as Nextiva. Read More DV Daniel V. Management Consulting 2-10 employees Used other for less than 6 months Review source Reviewed August 2018 Do Not Do Business With This Terrible Company 1 It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind. I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn’t be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva’s employees did not share the same values. As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva’s sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva’s service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will “work with any provider on any device” as it is blatantly untrue and false advertisement. It took two separate instances of “mobile phone disconnections” and troubleshooting with Nextiva’s technical support team to conclude the prior stated. Not only did Nextiva’s service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva’s team could conclude the reason why. After several days and hours on the phone spent with Nextiva’s team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn’t have any idea that Nextiva’s porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized – we only found out because we received an email from a customer asking for a “working phone number” that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren’t receiving business was because of something Nextiva’s employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it. This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva’s service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can’t begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I’m no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know. I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva’s employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva’s porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one. I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services. I wouldn’t recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn’t trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below. Cons: customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE. Read More JR Jesse R. Verified reviewer Consumer Goods 51-200 employees Used monthly for more than 2 years Review source Reviewed January 2024 Nextiva VOIP & Call Center are Excellent for Business 5 The experience has been excellent and did I mention their Amazing Support! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: From the moment we discussed our business needs and use cases with the Sales and Account Management team to the implementation and support teams, we have been thoroughly impressed with their product and how it works. They have amazing support and they made the selection process and project a rewarding experience to this day. Cons: Not having found Nextiva sooner to switch to. Reasons for choosing Nextiva Contact Center Nextiva provided the best value in relation to functionalities out of the box in comparison to others. Reasons for switching to Nextiva Contact Center We wanted to switch from an on-premise system that was more dynamic and allowed more business continuity and better support. Read More RP Robert P. Verified reviewer Hospital & Health Care 51-200 employees Used daily for less than 2 years Review source Reviewed January 2024 Best Call Center Out 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use for those employees that are not tech savvy. The pricing is less than what we paid for the previous service, and the features are more advanced with Nextiva. Cons: The process of licensing new people reuires a call into customer support. I would like to be able to do that on the portal. Reasons for switching to Nextiva Contact Center We switched due to the pricing and the lack of capacity in the old system. Read More JB Juan B. Verified reviewer Outsourcing/ Offshoring 11-50 employees Used daily for less than 2 years Review source Reviewed December 2019 DO NOT BUY 1 Its been like walking across the Mojave desert barefoot. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing. not a single thing... it's all glitchy Cons: The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude. When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy! Sometimes call forwarding works...Sometimes... Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. The Price is too high compared to other market solutions that offer the exact same service with better Software and support. Reasons for choosing Nextiva Contact Center Their services were referred to us, and the sales guy was cool, but the service wasn't what we expected. Reasons for switching to Nextiva Contact Center They offered a solution to all my pain points with nextiva Read More SS STEPHEN S. Verified reviewer Information Technology and Services Self-Employed Used daily for less than 12 months Review source Reviewed May 2024 The BEST VOIP Company in the world! 5 Incredible. Great people and staff that actually cared. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and pricing. Incredible staff that actually cared. Cons: Not being able to text and having to do the FCC Online application for texting makes it a burden to be able to have texting on our phones. Reasons for switching to Nextiva Contact Center Too expensive and Nextiva was a way better choice! Read More BO Barbara O. Verified reviewer Insurance 11-50 employees Used daily for less than 12 months Review source Reviewed January 2024 Nextiva is a Top Tier SaaS 5 My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the ability to manage contacts. It makes everyone day much easier having all of our contacts shared in one easily accessible location. It saves us constantly from connections falling thought the cracks, anyone in business could certainly appreciate that. Cons: I have yet to come across and features that i dislike or that i cant find a new use for. Reasons for switching to Nextiva Contact Center we were lacking on features and paying too much to fall short. Read More EK Ed K. Verified reviewer Telecommunications 51-200 employees Used weekly for less than 2 years Review source Reviewed January 2024 Call center works well for our company 5 Good the support is great . Get issues resolved quickly. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Call Flow to many groups via automated attendant. Cons: Could use a few more reports. Other than that it works well for our company. Reasons for switching to Nextiva Contact Center We needed better support for our call center. Read More VR Verified Reviewer Warehousing 11-50 employees Used daily for less than 6 months Review source Reviewed May 2019 Nextiva or Next 1 From the sales experience to the implementation we have add nothing but problems. To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired! I was at this point ready to jump ship and cancel everything but I gave them a chance and was that a huge mistake. Not long after the implementation everything started to break and or stop functioning almost like they got their money and ran, reps began to throw the contract in our face saying well you're in contract so you can't leave. From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email. The straw that broke the camels back was when after two months Nextiva were unable to fix the internal caller id that was showing up on our employees desktop phone.. never have I been so shocked that a company could be so ignorant. Ratings Breakdown 3 Ease of use 2 Value for money 1 Customer support 1 Functionality Pros: Feature enriched and the price is good but doesn't support it's product. Cons: Up time of software and how well it works on a daily basis. Reasons for choosing Nextiva Contact Center The price was great but the support and functionality is horrible. Read More Showing 1 - 10 of 112 Reviews [See All Reviews](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) ## Nextiva Contact Center Popular Comparisons [Ringover vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/120988-ringover/)[CallTools vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/223069-calltools/)[Convoso vs Nextiva Contact Center](https://www.softwareadvice.com/compare/2799-safesoft-contact/vs/20035-Nextiva-Call-Center/)[Readymode vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/171343-Readymode/)[Zendesk Suite vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/26892-Zendesk/)[DialedIn CCaaS vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20027-chasedata/vs/20035-Nextiva-Call-Center/)[Five9 vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/20063-five9/)[Amazon Connect vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/352892-amazon-connect/)[LiveAgent vs Nextiva Contact Center](https://www.softwareadvice.com/compare/20035-Nextiva-Call-Center/vs/109980-liveagent/)[Nextiva vs Nextiva Contact Center](https://www.softwareadvice.com/compare/2683-Nextiva/vs/20035-Nextiva-Call-Center/) [Compare All Alternatives](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? 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