--- title: "Nextiva Contact Center Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Nextiva Contact Center. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nextiva Contact Center is a good fit for you!" source_url: "https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) / Nextiva Contact Center Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) Reviews [Alternatives](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/alternatives/) # Nextiva Contact Center User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 112 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 82 reviews (73%) - 4 stars: 17 reviews (15%) - 3 stars: 4 reviews (4%) - 2 stars: 3 reviews (3%) - 1 star: 6 reviews (5%) ### Most mentioned pros - extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more. - We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team. - With over 100 agents and 2 businesses, it helps us properly field all calls. ### Most mentioned cons - While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find their Nextiva / NextOS Voice portal is a little confusing when it comes to trying to figure out where a phone number or extension is hidden. - There are times when the call-pop does not function properly and I end up with a missed call notification. - sometimes it can get a little bit slow ,but nothing the troubleshooting team can fix ## Nextiva Contact Center customer reviews Showing reviews 1-25 of 112 (page 1). ### Nextiva is friendly and useful for business - Overall rating: 5/5 - Reviewer: Paulo S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered These two years using nextiva have been really helpful and definetely this virtual tool has increased productivity for all the team in office and remotely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like nextiva because it is really easy to install and interact with. You can do calls with just one click which is wonderful #### Cons I would like nextiva to integrate with more tools so we can have a solid product in all matters to attend in daily basis --- ### Nextiva Great Quality for the Price - Overall rating: 5/5 - Reviewer: Eric K. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been great. I have zero complaints. As long as Nextiva remains consistently reliable and affordable, I'll stick with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the consistency of quality. Dropped and garbled calls are very rare. Voice quality is consistently reliable. Customer service has been knowledgeable, friendly, and quick. Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff. #### Cons I'd like to be able to globally block calls through the admin web portal instead of submitting a support request. #### Reasons for choosing Nextiva Contact Center Nextiva has great reviews. They had local reps. Phones came preprogrammed so the setup was literally plug and play. Price was half the cost of Mitel. #### Reasons for switching to Nextiva Contact Center Mitel cost twice as much as Nextiva, and had daily dropped/garbled calls. Support often required escalation, which lengthens the process. Mitel support wasn't as knowledgeable or as positive as Nextiva. --- ### Do Not Do Business With This Terrible Company - Overall rating: 1/5 - Reviewer: Daniel V. - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind. I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn’t be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva’s employees did not share the same values. As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva’s sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva’s service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will “work with any provider on any device” as it is blatantly untrue and false advertisement. It took two separate instances of “mobile phone disconnections” and troubleshooting with Nextiva’s technical support team to conclude the prior stated. Not only did Nextiva’s service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva’s team could conclude the reason why. After several days and hours on the phone spent with Nextiva’s team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn’t have any idea that Nextiva’s porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized – we only found out because we received an email from a customer asking for a “working phone number” that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren’t receiving business was because of something Nextiva’s employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it. This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva’s service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can’t begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I’m no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know. I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva’s employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva’s porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one. I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services. I wouldn’t recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn’t trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below. #### Cons customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE. --- ### Nextiva VOIP & Call Center are Excellent for Business - Overall rating: 5/5 - Reviewer: Jesse R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered The experience has been excellent and did I mention their Amazing Support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the moment we discussed our business needs and use cases with the Sales and Account Management team to the implementation and support teams, we have been thoroughly impressed with their product and how it works. They have amazing support and they made the selection process and project a rewarding experience to this day. #### Cons Not having found Nextiva sooner to switch to. #### Reasons for choosing Nextiva Contact Center Nextiva provided the best value in relation to functionalities out of the box in comparison to others. #### Reasons for switching to Nextiva Contact Center We wanted to switch from an on-premise system that was more dynamic and allowed more business continuity and better support. --- ### Best Call Center Out - Overall rating: 5/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for those employees that are not tech savvy. The pricing is less than what we paid for the previous service, and the features are more advanced with Nextiva. #### Cons The process of licensing new people reuires a call into customer support. I would like to be able to do that on the portal. #### Reasons for switching to Nextiva Contact Center We switched due to the pricing and the lack of capacity in the old system. --- ### DO NOT BUY - Overall rating: 1/5 - Reviewer: Juan B. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Its been like walking across the Mojave desert barefoot. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. not a single thing... it's all glitchy #### Cons The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude. When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy! Sometimes call forwarding works...Sometimes... Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. The Price is too high compared to other market solutions that offer the exact same service with better Software and support. #### Reasons for choosing Nextiva Contact Center Their services were referred to us, and the sales guy was cool, but the service wasn't what we expected. #### Reasons for switching to Nextiva Contact Center They offered a solution to all my pain points with nextiva --- ### The BEST VOIP Company in the world! - Overall rating: 5/5 - Reviewer: STEPHEN S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Incredible. Great people and staff that actually cared. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and pricing. Incredible staff that actually cared. #### Cons Not being able to text and having to do the FCC Online application for texting makes it a burden to be able to have texting on our phones. #### Reasons for switching to Nextiva Contact Center Too expensive and Nextiva was a way better choice! --- ### Nextiva is a Top Tier SaaS - Overall rating: 5/5 - Reviewer: Barbara O. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to manage contacts. It makes everyone day much easier having all of our contacts shared in one easily accessible location. It saves us constantly from connections falling thought the cracks, anyone in business could certainly appreciate that. #### Cons I have yet to come across and features that i dislike or that i cant find a new use for. #### Reasons for switching to Nextiva Contact Center we were lacking on features and paying too much to fall short. --- ### Call center works well for our company - Overall rating: 5/5 - Reviewer: Ed K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Good the support is great . Get issues resolved quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Call Flow to many groups via automated attendant. #### Cons Could use a few more reports. Other than that it works well for our company. #### Reasons for switching to Nextiva Contact Center We needed better support for our call center. --- ### Nextiva or Next - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered From the sales experience to the implementation we have add nothing but problems. To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired! I was at this point ready to jump ship and cancel everything but I gave them a chance and was that a huge mistake. Not long after the implementation everything started to break and or stop functioning almost like they got their money and ran, reps began to throw the contract in our face saying well you're in contract so you can't leave. From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email. The straw that broke the camels back was when after two months Nextiva were unable to fix the internal caller id that was showing up on our employees desktop phone.. never have I been so shocked that a company could be so ignorant. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Feature enriched and the price is good but doesn't support it's product. #### Cons Up time of software and how well it works on a daily basis. #### Reasons for choosing Nextiva Contact Center The price was great but the support and functionality is horrible. --- ### Nextiva works good, but you need to be patience with the system - Overall rating: 4/5 - Reviewer: Adriano P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered it is ok, we just have to be patience with the system... but as my father used to say, no system is perfect... Nextiva still be better in the market... #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Help our company, because most of the cold calls IVR handles it. Employees are more focus on the daily tasks. #### Cons The cellphone app, the notification of miss call will be there in your cellphone forever... there is no way clean that up... When the system is don't, you cant get no reports of the incoming calls during the downtime... The computer application NextivaOne, every other week, we experience a glitch... be prepare to delete and install it again... --- ### Great for cross-border organiztions - Overall rating: 5/5 - Reviewer: Alejandra M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to seamlessly connect our Colombia and USA offices has significantly improved our collaboration. The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently without any lag or disruptions. This cross-border functionality has greatly contributed to enhanced productivity and teamwork. #### Cons In some VoIP call center solutions, users might find that the level of customization for call flows, automated responses, and scripts is limited. This can be a drawback for businesses with specific workflows or industries that require highly tailored communication processes. If Nextiva VoIP Call Center has limitations in customization, it could be a potential area for improvement, especially for businesses with unique requirements. --- ### Best tool evern - Overall rating: 5/5 - Reviewer: Maria C. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nextiva has been the best tool for communicating with my clients quickly and smoothly. After using this app for over a year, I’ve noticed significant improvements. Its fast, easy-to-use interface allows me to work more effectively and efficiently. The technical support team is always available to assist with any issues and is open to feedback for continuous improvement. #### Cons At first using this application it was a little slow, but when I contacted the technical support department they managed to resolve the problems. --- ### Effective Program for In-House Call Centers - Overall rating: 5/5 - Reviewer: Margo T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros It is convenient to be able to record and monitor calls in one program. We use our call dashboard constantly to monitor call volume and KPIs in real-time. #### Cons Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible. --- ### Great Product for our growing office - Overall rating: 5/5 - Reviewer: Stacy M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our office uses Nextiva to help route our calls to the appropriate agent and/or business. With over 100 agents and 2 businesses, it helps us properly field all calls. #### Cons Can be confusing to figure out at first but the support is amazing. --- ### Game changer - Overall rating: 5/5 - Reviewer: dayana b. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how easy can be use , and how proficient is for us to use this tool in daily basis #### Cons sometimes it can get a little bit slow ,but nothing the troubleshooting team can fix --- ### Easy to use (once you get the hang of it) with lots of bells and whistles! - Overall rating: 5/5 - Reviewer: Rachael N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Changing call flows and updating our messages #### Cons I really don't have any. We are small and mostly use the mobile and desktop apps. --- ### Great VOIP Option - Overall rating: 5/5 - Reviewer: Chandler H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it's easy to use and it routes calls effectively. We don't have to worry about missing calls from our customers. #### Cons I wish it would allow us to set working hours for each individual agent so I wouldn't get calls after working hours. --- ### Excellent Service - Overall rating: 5/5 - Reviewer: Sidria S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I provides me the opportunity to view and manage how calls a spread out. #### Cons I have no dissatisfaction with Nextiva Call Center. --- ### Great Constact center - Overall rating: 5/5 - Reviewer: Porter K. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Outstanding contact center easy to communicate and address the problem you need to get fixed #### Cons No real problems here would love for a quicker pick up time but not really a huge deal --- ### A great system - Overall rating: 5/5 - Reviewer: Amir M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The comfortable integration with our current CRM tools and navigation of the software. #### Cons There seem to be more pros than cons from my experience using Nextiva's contact center. --- ### Terrific Customer Service - Overall rating: 5/5 - Reviewer: Adam L. - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything. #### Cons Only hiccup was with our auto-attendant, however, it was fixed in a short period of time. --- ### Amazing VoIP call quality - Overall rating: 5/5 - Reviewer: Daniel B. - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Consider investment in more self-training materials for NextOS to aid in the onboarding process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were concerned about the call quality and ramping up of new team members. Neither of these things have been a problem. We’ve had no reported incidences of dropping calls, or static lines. #### Cons Onboarding is a challenge as some team members are adopting more easily than others. We needed some to get more training and others are running miles ahead of the rest. This could be solved by some more training materials so we could get ahead of the issues of different degrees of technology comfort. --- ### Elevating Customer Service with Seamless Communication - Overall rating: 5/5 - Reviewer: Benjamin L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more. These real-time analytics empowered me to make data-driven decisions, identify trends, and continuously improve their customer service operations. #### Cons I loved everything there is about Nextiva. No cons here! --- ### Nextiva Call Center is simple yet effective. - Overall rating: 4/5 - Reviewer: Justin L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps measure success rates a lot more efficiently. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the visibility that the call center software and phone system set up provides; it makes it a lot easier to measure success/failure rates for individual departments across the board. #### Cons Definitely the lack of an SMS feature which is something our old call center system had; it was a lot more efficient to be able to text message clients direct instead of continuously leaving voice messages and playing phone tag. ## More reviews [Next reviews](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/?page=2) --- Nextiva Contact Center Reviews, Pros and Cons - 2026 Software Advice