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> Reviews of Nextiva Contact Center. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nextiva Contact Center is a good fit for you!

Source: https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews

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Nextiva Contact Center Reviews

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[Overview](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/)

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# Nextiva Contact Center Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(82)

4

(17)

3

(4)

2

(3)

1

(6)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.4

Functionality

4.4

* * *

### Pros

"extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more."

"We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team."

"With over 100 agents and 2 businesses, it helps us properly field all calls."

### Cons

"While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find their Nextiva / NextOS Voice portal is a little confusing when it comes to trying to figure out where a phone number or extension is hidden."

"There are times when the call-pop does not function properly and I end up with a missed call notification."

"sometimes it can get a little bit slow ,but nothing the troubleshooting team can fix"

* * *

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Nextiva Contact Center Reviews, Pros and Cons - 2026 Software Advice