--- title: "Community SMS Marketing Platform Software Reviews, Demo & Pricing - 2026" description: "Review of Community SMS Marketing Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/201430-Community/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Community SMS Marketing Platform Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Community SMS Marketing Platform Review From $199/month 1 plan Wondering if Community SMS Marketing Platform is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Community SMS Marketing Platform 4.8 [(29)](https://www.softwareadvice.com/product/201430-Community/#reviews) Pricing Starting at $199.00 per month ### About Community SMS Marketing Platform Community is a trusted SMS marketing channel that connects businesses with their audience through text messaging. Texting with your audience converts into action, impact, brand loyalty, repeat sales, and more. Your audience is looking for a connection with humans, not bots. Community is focused on privacy and values trust, for you and your audience. Anything you can send in a text message you can send through Community. It lets you share photos, videos, audio notes, gifs, emojis, links, and text. The features allow you to segment the audience by age, location, interest, and other criteria. Avoid the algorithms of social media and spam in your email inbox. See why thousands of entrepreneurs, small businesses, and brands use Community to text with their audience. Wondering if Community SMS Marketing Platform is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Community SMS Marketing Platform User Interface ## Popular Community SMS Marketing Platform Alternatives Main Product Community SMS Marketing Platform 4.8 [(29)](https://www.softwareadvice.com/product/201430-Community/#reviews) Ratings Breakdown - 4.66Ease of use - 4.36Value for money - 4.81Customer support - 4.48Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [HumanBot](https://www.softwareadvice.com/conversational-marketing/humanbot-profile/) 4.8 [(825)](https://www.softwareadvice.com/conversational-marketing/humanbot-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.90Value for money - 4.82Customer support - 4.74Functionality Pricing Available upon request Get Price Alternative Product [Clepher](https://www.softwareadvice.com/conversational-marketing/clever-messenger-profile/) 4.8 [(88)](https://www.softwareadvice.com/conversational-marketing/clever-messenger-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.73Value for money - 4.79Customer support - 4.68Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(207)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.23Customer support - 4.46Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Sinch Engage](https://www.softwareadvice.com/crm/sinch-engage-profile/) 4.4 [(97)](https://www.softwareadvice.com/crm/sinch-engage-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.28Value for money - 4.22Customer support - 4.23Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [TextP2P](https://www.softwareadvice.com/sms-survey/textp2p-profile/) 5.0 [(129)](https://www.softwareadvice.com/sms-survey/textp2p-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.91Value for money - 4.98Customer support - 4.91Functionality Pricing Starting at $5.00 per month Get Price ## Community SMS Marketing Platform Pricing and Plans Starting price: $199.00 per month Free Trial Free Version Starter $199.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Community SMS Marketing Platform Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Community SMS Marketing Platform 2-Way Messaging Activity Dashboard AI Copilot Alerts/Notifications API Audience Targeting Automated Responses Campaign Management Campaign Planning Campaign Scheduling Campaign Segmentation Communication Management Compliance Management Contact Database Contact Management Customer History Customer Segmentation Customizable Branding Data Import/Export Drip Campaigns Engagement Tracking Generative AI Geotargeting Group Messaging Interaction Tracking Live Chat Marketing Automation Mass Texting Message Personalization Multi-Campaign Natural Language Processing One-to-One Messaging Polls/Voting QR Codes Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Reporting Reporting/Analytics Reporting & Statistics Scheduled Messaging Single Sign On SMS Messaging Surveys & Feedback Tagging ## Community SMS Marketing Platform Integrations Shopify Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review ActBlue Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Salesforce Data Cloud Integration rated undefined from -1 review See all 8 integrations ## Community SMS Marketing Platform User Reviews ## Community SMS Marketing Platform customer ratings - Overall rating: 4.8/5 - Total reviews: 29 ### Rating distribution - 5 stars: 23 reviews (79%) - 4 stars: 6 reviews (21%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.4/5 - Customer support: 4.8/5 - Functionality: 4.5/5 --- Have you used Community SMS Marketing Platform and would like to share your experience with others? ### Obsessed with community - Overall rating: 5/5 - Reviewer: Krista L. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Community has been professsional, responsive Snd hands on with their service and support. It has been the most exciting and valuable piece I’ve added into my business in a long time and the engagement with my community is unmatched. I’m obsessed with this platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The unlimited text plan was what got me. I’ve explored other texting platforms but wanted it to be a way to deeply connect with my audience. I found the plans to be very restrictive and not cost effective how I wanted to communicate regularly with my fairly large audience. #### Cons I would love to see a way to track more analytics such as purchases. I am trying out the Shopify integration which may be the answer to this! Otherwise I love the simplicity of all the features. #### Reasons for choosing Community SMS Marketing Platform The unlimited plan, and cost. I am a part of a paid text subscription with another company who uses community as well. I loved the simplicity of it and the way they are able to deliver only the most important information to me via text which is what I wanted to replicate in my business as well. --- ### More personal touch for clients - Overall rating: 5/5 - Reviewer: Jenna C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LOVE it so far. I was already able to create a "challenge" that got 31 new prospective clients to sign up via the app. So pleased! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It directly connects me to my client/consumer--- and they get the sense that I care on a more personal level. (PLUS--- they ALWAYS check their text) #### Cons That it integrates my personal contact card with this platform for people that already know me. (green bubbles vs iphone blue bubbles) #### Reasons for choosing Community SMS Marketing Platform Really loved the why behind it--- building a community--- also loved the promo videos with people already using and how it helped build their brands. Also I had a personal recommendation from someone I worked with--- and loved her results. --- ### No android app - Overall rating: 5/5 - Reviewer: Nekeyta B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was a little upset with my overall experience. Because I was Sol really heavily on all the reasons why I should sign up. All the features and all the things that would be beneficial to my business. But then I was not told that I didn't not have the option to have the app because I have an Android. I learned it the hard way when a client text me and I didn't respond and a timely fashion. The solution to just continue to check it makes it extremely unconvenient. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I liked the options to chat real time and they the contacts are categorized. #### Cons No app for android devices. Which makes it less convenient than email for anyone who isn't an apple user --- ### Great Marketing Tool - Overall rating: 5/5 - Reviewer: Leonnette M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the product and it is a good marketing tool for sure. I also love that the team is very responsive and they have someone to show you how to use the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can categorize the different ppl. I also love how I can communicate separately and collectively as well. I also love the analytics. #### Cons That you can’t send a text to ppl first to invite them and let them opt in. I also think it should be a little cheaper for those just getting started and a person should be able to try free first thing see if it works for them. #### Reasons for choosing Community SMS Marketing Platform It is the new wave in marketing and I know a lot of other people who use it. --- ### Connect to your community like never before - Overall rating: 4/5 - Reviewer: Kristin I. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love being genuinely connected to my community! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I love how easy it is to connect with my community in a meaningful way. Scheduling texts and relying to inquiries are so simple. #### Cons There is no Android app and often the mobile site doesn't display properly so I find myself sending less texts than I would to which is frustrating. #### Reasons for choosing Community SMS Marketing Platform I knew a lot of others in my space who were using it to stay connected with their followers. --- ### Todd Community Review - Overall rating: 4/5 - Reviewer: Todd L. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Engaging with a community, growing something that makes my audience feel like they are a part of something bigger than themselves, individual texting, opportunity to directly engage with potential clients about what I could offer them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Scheduled texts, segmentation, no texting limit #### Cons No integrations, segmentation for time joined could be more specific, keywords on the initial text don't seem to segment #### Reasons for choosing Community SMS Marketing Platform Price structure, functionality, use of 10 digit number, direct text conversations, hope for more features in the future --- ### Community works if you work it! - Overall rating: 4/5 - Reviewer: LaTasha G. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it to communicate with notable people and now that I also have access to it makes a difference in my business. I like that it allows me to communicate off of social media. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Community helped me engage with my followers more. I love the inbox feature because I can see the replies and respond back directly. #### Cons Making an app for ease from a mobile device would be cool. #### Reasons for switching to Community SMS Marketing Platform Slick text had limitations that Community seemed to already overcome. --- ### 17. Better then ten - Overall rating: 5/5 - Reviewer: Blonde W. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 27:10 I’d say with sms bolt one like that #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and great service always it was refreshing #### Cons Nothing because it sms was so quick and Good --- ### Easy to set up love the mission - Overall rating: 4/5 - Reviewer: Miriam D. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good and access to events where you learn from other leaders is awesome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that they use the product to onboard you and to get support. They are super accessible. The dashboard is organized. The help articles are clear. I’m excited for them to add more features. #### Cons The sense of urgency to sign up made me feel pressured and so I signed up before I was ready to launch which was stressful as a small founder. I share my feature requests directly with them. #### Reasons for choosing Community SMS Marketing Platform Ease of setup #### Reasons for switching to Community SMS Marketing Platform More scalable #### Vendor response Hey Miriam, thanks so much for your feedback and glad to hear you are enjoying the platform. In addition to the help articles, our customer success team is available to help with any product or strategy related questions. Replied May 2021 --- ### Community is one of the best softwares I’ve used - Overall rating: 5/5 - Reviewer: Brady K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The number and quality of features that come with the product is amazing. I was specially impressed with things like the ability to send links, images, and emojis to my community with no additional charge. Another I like is the ability to filter members into groups and send texts to only that group. The user experience is world-class. Everything looks and responds great. Specifically, I like how it’s iMessage themed. Overall a great software #### Cons One thing I wish the product included is more content ideas to send to members. #### Vendor response Thanks for the feedback Brady. We are continuing to work on additional resources to help Leaders like you maximize engagement with your Community. Replied May 2021 --- Showing 1 - 10 of 29 Reviews Load More Reviews ## Community SMS Marketing Platform Popular Comparisons [HumanBot vs Community SMS Marketing Platform](https://www.softwareadvice.com/compare/201430-Community/vs/417157-humanbot/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24196) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16456) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4484) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Community SMS Marketing Platform with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice