--- title: "Gusto Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gusto. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gusto is a good fit for you!" source_url: "https://www.softwareadvice.com/product/20428-Gusto/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Gusto](https://www.softwareadvice.com/product/20428-Gusto/) / Gusto Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/20428-Gusto/) Reviews [Alternatives](https://www.softwareadvice.com/product/20428-Gusto/alternatives/) # Gusto User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 4,233 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 3,068 reviews (72%) - 4 stars: 886 reviews (21%) - 3 stars: 164 reviews (4%) - 2 stars: 46 reviews (1%) - 1 star: 69 reviews (2%) ### Most mentioned pros - The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! - I especially appreciated the automation features, which made processes like tax filings and employee payments much more efficient. While there are some limitations with customization and pricing for more advanced features, the convenience and reliability of the system make it a strong option for small to mid-sized businesses. - It is an easy-to-use and efficient platform that works especially well for small to mid-sized companies looking for a streamlined payroll and HR solution. ### Most mentioned cons - I’ve also experienced occasional delivery issues, including missing ingredients, spoiled food, and even meat or fish being included in a plant-based order. While customer support is generally responsive and tries to compensate for mistakes, refunds are usually provided as account credit towards a future box rather than resolving the immediate problem. - Being limited to one external bank account for transfers is a negative compared to other checkign accounts. After I get my pay in multiple accounts, I consolidate them in one account for credit card payments. - Difficulty Reaching a Human: While the help center is extensive, many users report that during high-stress times (like year-end tax filing), getting a live representative on the phone or chat can take a long time. ## Gusto customer reviews Showing reviews 1-25 of 4,233 (page 1). ### Makes payroll painless, but state tax setup and support can lag. - Overall rating: 4/5 - Reviewer: Shyam Kishor P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has taken the headache out of regular paydays and end-of-year tax forms for our crew. Aside from the occasional slow reply from support when an edge-case tax question comes up, it’s one of the few pieces of HR software that just stays out of the way and does what it’s supposed to do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Running regular payroll takes literally two minutes once direct deposit is wired up. The self-onboarding flow for new hires is a lifesaver contractors and employees just fill out their own W-9s or direct deposit details directly, so I don't have to chase down documents. For small teams, it takes nearly all the dread out of quarterly payroll filings. #### Cons If you have a remote worker move to a new state, getting the local tax registration sorted out through Gusto can take surprisingly long. Live phone support is tough to reach quickly during peak tax season, and the base monthly fee jumps up fast as soon as you add more seats or want custom benefits tracking. --- ### Gusto - Great HR software at a great price! - Overall rating: 5/5 - Reviewer: Tara H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Gusto has been extremely positive. It's a robust system at a low cost. They have great guides and their staff is very knowledgeable and helpful for any questions you may have. It's a great resource for smaller organizations! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gusto is a great resource for HR and employee management needs. The cost is extremely low, especially compared to alternative options, making it much more cost effective for nonprofits looking for resources for small business management. It is easy to use and customize for your own organization's specific needs, even for novice computer users. The customer support has been extremely helpful, and they're always willing to look into any bugs or issues you may experience. #### Cons Gusto has built up quite a bit since I first started using it, so many of the things that were "wishes" for the software have been worked out or added. I think the only thing I would suggest is allowing another type of user for payroll processing without admin authority. #### Reasons for choosing Gusto Gusto was much cheaper than Quickbooks Payroll, and much easier to learn and use. --- ### Gusto For The Win! - Overall rating: 4/5 - Reviewer: Yolanda P. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s still overall slightly better than ADP. Gusto has a clock in feature that is an add on with company accounts. They also have a debit card that arrived in a couple of days. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gusto is very easy to use. There aren’t any problems with chat and logins. I have had some problems and chat corrected issues . #### Cons I was automatically opted into their retirement , I like to have a say in my retirement options. I had to double check my details in that portion of the app. #### Reasons for switching to Gusto The company switched products because Gusto cost less in different ways. --- ### substance abuse counselor - Overall rating: 5/5 - Reviewer: jessica e. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered it has been good, I can't complain about anything, I've had no issues, and use gusto weekly to clock in and out, and complete assigned learnings through. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, and has good customer support. I use this at work to clock in and out, as well as complete learning assignments. #### Cons nothing really stands out that I would consider a con. Everything that i have used personally has been easy to use. #### Reasons for switching to Gusto not sure the company switched, this one is better though --- ### Mucho Gusto - Overall rating: 4/5 - Reviewer: SHANNON H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Gusto is very user friendly platform that allows you to link benefit deductions as well as calculates your taxes and withholdings. It also handles your W2 and 1099s. Although the basic package is affordable you can run into higher costs for essential addons such as time tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The feature I like most about Gusto is that it will allow you to run payroll as often as needed without extra charges for standard processing and it allows new hires to enter their own information regarding direct deposit and deductions which is time saving for administrative. #### Cons The thing I like least about Gusto is that customer support is only during weekday hours. There is no weekend availability. --- ### Payroll closed just twenty minutes before the client presentation. - Overall rating: 5/5 - Reviewer: Omar M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Gusto freed up hours I used to spend on payroll stuff so I can focus on actual client work. For a small consultancy where every billable hour counts, that change really matters. The platform handles tax compliance reliably, so it’s one less operational risk on my plate. Honestly, I'd recommend it to any firm with under ten people. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Running payroll used to eat up my Friday mornings when I really needed to be prepping client deliverables. Now, I handle everything for the team in under half an hour. Tax filings just happen automatically, and I'm finally done double-checking those compliance spreadsheets. Honestly, it's a huge relief. The direct deposit confirmations give me exactly what I need for our internal records without any manual reconciliation. #### Cons The reporting dashboard is a bit of a pain because I can’t export custom date ranges for quarterly risk assessments without clicking through a bunch of different screens. It would also be great to have more granular permission settings. We rotate project leads pretty often, and they really only need limited payroll visibility just for tracking their budgets. --- ### Simple and Reliable Payroll Management - Overall rating: 4/5 - Reviewer: Cody M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Gusto was very positive. The platform made payroll and employee management simple, organized, and much less time-consuming. I liked the user-friendly interface, automation, and convenience of having important HR and payroll tasks in one place. While there are a few areas that could be improved, Gusto was reliable and easy to use overall. I would recommend it to businesses looking for a straightforward payroll and HR solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Gusto was how easy it made managing payroll and employee information. The platform is simple to navigate, saves time, and keeps important payroll tasks organized in one place. I also appreciated the automated features, which helped reduce manual work and made it easier to stay on top of payroll deadlines and employee records. Overall, Gusto provided a convenient and user-friendly experience. #### Cons What I liked least about Gusto was that some of the more advanced features and options could be difficult to find or understand at first. Pricing can also become a concern as your business grows and you need additional features. While the platform is generally easy to use, a few areas could benefit from more customization and clearer guidance. --- ### Great HR platform - Overall rating: 5/5 - Reviewer: Jamie L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I use Gusto to manage my own time and to manage my employees time and pay. It's easy to onboard new members and very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Gusto is easy for my employees to use, easy to set up and manage your paycheck and spending card. We love the option of using the app or computer! #### Cons Sometimes validating if you aren't near your phone can be an issue. We have to use other methods (post its) and have me enter their time later. --- ### Simple Payroll Managment and user friendly platform - Overall rating: 4/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Gusto is an user friendly platform and straightforward payroll process, and helpful customer support. It makes managing payroll, employee information, and onboarding easier and more organized. #### Cons Some features and processes could be more flexible, particularly when managing contractors, handling more complex payroll requirements, and working with international teams. --- ### Manage Payroll and HR with ease - Overall rating: 4/5 - Reviewer: Ravi V. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall It is a reliable tool for wage management and HR things and make things like tax filing and compliance easy for your team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Gusto is a great hr and finance tool which helps small business to run these functions smoothly. The UI is clean and user friendly. #### Cons Though it is for small to mid level business, the pricing model is designed to charge you more if your business grows and spike in price is quite high too. --- ### Great payroll & benefits management platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's a great platform to manage payroll and benefits, although sometimes prices seem a bit high for the quality of providers/carriers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Good employee management and benefits management, although the offer of carriers is not as wide as other providers/brokers. It's easy to use although sometimes it takes longer to load and continue to next sections, but overall it's great for small businesses and start-up. It also provides an extensive and descriptive way to manage users and permissions. #### Cons Customer support is good but sometimes it takes too long to solve an issue because I keep on getting redirected to a new 'specialist' on the topic. #### Reasons for choosing Gusto It's cheaper for EOR/FTE records and benefit administration #### Vendor response Hi there, Thank you for sharing your thoughtful feedback. We are glad to hear that Gusto has been helpful for managing payroll, benefits, and user permissions, especially for growing teams and startups. We also appreciate you mentioning the areas where we can improve, such as response times and carrier variety. Our teams are continuously working to expand our offerings and make sure every question is resolved as quickly as possible. Thank you again for taking the time to share your experience and for being part of Gusto. -Gusto Client Relations Replied November 2025 --- ### Success With Gusto - Overall rating: 5/5 - Reviewer: Colton C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gusto has been a sigh of relief, making managing my team easier than ever. The ability to upload updates to policies and procedures and have them signed on off has taken the leg work out of making changes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to easily upload documents for employees to sign. The ability to easily approve and deny paid time off requests. To ability to manage employee hours & pay, has helped streamline and manage many aspects for our small business. #### Cons I am not a fan of the inability to submit time off requests if hours are not in the bank. At my business we utilize time off accrual and if the hours are not there even if they will be at the time for the request it will not allow you to request that time. --- ### Gusto for the win! - Overall rating: 4/5 - Reviewer: Jarvis T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a great experience using the Gusto payroll system. It served as a highly effective employee tool for time management, payroll modifications, and tracking the time clock. Additionally, it was invaluable for resolving tax-related issues and ensuring compliance. All in all, it was a reliable and user-friendly platform for managing my employment needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Gusto stands out as a premier payroll service primarily due to its exceptional user interface. The mobile app is thoughtfully designed, offering a level of autonomy that is rare in HR software. I particularly appreciate being able to manage time-off requests and make real-time account adjustments directly from my phone. The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of managing my employment details. #### Cons Difficulty Reaching a Human: While the help center is extensive, many users report that during high-stress times (like year-end tax filing), getting a live representative on the phone or chat can take a long time. --- ### A Reliable and User-Friendly Payroll Solution - Overall rating: 5/5 - Reviewer: Lynne P. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Gusto has been great. The platform is user-friendly, reliable, and makes managing payroll, benefits, and HR tasks much simpler. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Gusto is how it simplifies payroll and HR tasks. It's user friendly, automates time consuming processes, and helps ensure employees are paid accurately and on time. #### Cons There's not much I dislike about Gusto. The only small challenge is that new users may need a little time to get familiar with all the features, but once you do, it's very intuitive. --- ### This little piggie is fun, but needs some processing umpf. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The interface of Gusto is attractive, simple and user-friendly. It keeps track of your time, pay-periods and take home pay well, letting you know when to anticipate pay days. #### Cons At times, the app can feel slow or experience errors. While I love the trotting pig, it feels like a bit of a wheel-of-doom and I find myself needing to close out and re-open the app. The other issue I have is with the time-off feature. It doesn't always load, so you need to close + reopen, and then when submitting the time it can revert from "PTO" to "Sick Leave" without you noticing until it's been submitted. --- ### Gusto is Great! - Overall rating: 5/5 - Reviewer: Emmanuel K. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall and would recommend it. I do appreciate the simplicity and ease of it. You can't go wrong with the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was simple and the user face, design was great both for admin and employees. It was also a good cost for the company. #### Cons It didn't have many capabilities or integrations which would have made things a bit simpler for the company. #### Vendor response Hi Emmanuel, Thank you so much for sharing this review and for the 10/10 recommendation! We’re glad to hear that Gusto’s simplicity, design, and value have worked well for both your admin team and employees. We also appreciate your feedback around integrations and capabilities. Input like this helps guide how we continue to evolve the platform to better support growing teams. Thanks again for choosing Gusto and for taking the time to recommend us—we truly appreciate it. Replied December 2025 --- ### Amazing tool - Overall rating: 5/5 - Reviewer: Tahja P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fast, Efficient and Reliable. It gets the job done in a straightforward package and employees have minimal, if no issues using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, rarely ever any downtime and has all the necessary features to get the job done. We have also noticed it has updated with many useful features since we've started using it. #### Cons It does take a bit of practice or at least consistent usage to be able to navigate through all the features quickly. However, it's not something that I will say is too difficult either. --- ### Easy to use and reliable for everyday payroll tasks - Overall rating: 4/5 - Reviewer: Manuel V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Gusto has been positive. It's easy to use for everyday tasks, and I rarely run into major issues. There are a few areas that could be more intuitive, but it gets the job done well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most is that everything feels organized and easy to navigate, so I can usually find what I need without much effort. It also makes tasks like checking payroll and documents pretty straightforward. #### Cons Some pages can feel a little slow to load, and a few settings are harder to find than they should be. I also wish there were fewer clicks for some common tasks. --- ### Gusto- Great for Small Businesses Payroll, Onboarding and Tax filings. - Overall rating: 5/5 - Reviewer: Stenie O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Gusto is a user friendly platform for payroll and works great for small businesses and non profit organizations. Its easy to run payroll, employee onboarding, compliance and automates tax filings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gusto is easy to use, and have customer support that respond rather quickly. It provides great help to small business management that do not want to invest a lot of money to do their payroll. It makes employee management smooth as it can separate regular employees to independent contractors. #### Cons It is not applicable here as Gusto assisted for what we needed as a company. Gusto does a great job. --- ### Great for organizing your direct deposit and tax documents but lacking in banking features - Overall rating: 4/5 - Reviewer: Ferit T. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Great for organizing direct pay and your company and tax documents. However the banking features are limited such as only having one external account, no bill pay, no Zelle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to split payments and make changes. Availability of various background and tax documents is also very good, easy to find. #### Cons Being limited to one external bank account for transfers is a negative compared to other checkign accounts. After I get my pay in multiple accounts, I consolidate them in one account for credit card payments. This makes it hard as I need to go to those accounts, transfer from them to another and that to Gusto etc. Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't stated clearly in the offer. Also the banking features are limited for example there is no bill pay. Or Zelle integration. --- ### Gusto for payroll and onboarding - Overall rating: 3/5 - Reviewer: Sophie B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Being in HR, using a platform like Gusto was very helpful as everything is one place. I found it quite easy to process payroll and onboard new employees. I only have 3 locations that I had to cover but it made it easy to switch between different locations. As well as offering the different ways to label the employees and make sure the correct tax documents were associated with the correct person. #### Cons I felt as though anytime I needed something through customer support, it would be someone who does not truly understand the situation or they did not speak english. I had no issues with time management and getting them on the phones as they would call right away but even with that, sometimes I did not get my issues resolved --- ### My Gusto Exp - Overall rating: 5/5 - Reviewer: Hayleigh B. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best way to describe it is easy. Everting is stored for you digitally so you don’t have to keep track of documents. I love the app. It’s easy to use and user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to track your hours,time off and pay. I can go back to the first paycheck I got. I can also request time off and see my balances in an instant. #### Cons Gusto requires me to put a note every time I clock in and it doesn’t any of my coworkers. I just type “on site” each morning because I don’t know what else to say. #### Vendor response Thank you for sharing your experience, Hayleigh. We’re glad to hear the app makes it easy to track hours, time off, and pay, and that having everything stored digitally has been helpful. We also appreciate the feedback about clock-in notes and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations Replied January 2026 --- ### User Friendly for New Employees - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Gusto is an extremely user-friendly platform. As a young adult at my first job as a full-time employee, I can use the site with confidence. #### Cons I wish that for the upcoming paychecks, they could give an estimated amount of money, but this may just be a decision made by my company in particular. --- ### Gusto keeps you informed. - Overall rating: 5/5 - Reviewer: Tomoya K. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Gusto is pleasant. I love the characters and the information that you receive as an employee #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Gusto is an easy platform to understand. The convenience of seeing your paycheck in a timely manner. #### Cons There wasn't anything specific that i did not like about Gusto. Gusto is interactive and makes it easy to see your earnings #### Vendor response Hi Tomoya, thank you for the thoughtful review! We’re so glad to hear Gusto has been easy to use and helps you stay informed about your pay and earnings. We appreciate your kind words and support. Replied February 2026 --- ### My experience with Gusto! - Overall rating: 5/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I overall loved gusto and being able to access my 401k on there! Overall the account management was easy to use as well as accessing data on Gusto. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved being able to access my 401k and see my monthly payment breakdowns! It was easy to use and as an employee it was easy to read. #### Cons I dont think there was anything in my time using gusto that was bad. There were no bugs or issues that occur when I was using the app! #### Vendor response Hi Michael, Thank you so much for taking the time to share your feedback. We are so glad to hear that you enjoyed using Gusto and found it easy to access your 401(k) and pay details. Making sure everything is clear and simple for employees is one of our top priorities. We appreciate you sharing your experience and are thrilled to know that Gusto made managing your information quick and stress-free. -Gusto Client Relations Replied November 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/product/20428-Gusto/reviews/?page=2) --- Gusto Reviews, Pros and Cons - 2026 Software Advice