--- title: "Gusto Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gusto. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gusto is a good fit for you!" source_url: "https://www.softwareadvice.com/product/20428-Gusto/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Gusto](https://www.softwareadvice.com/product/20428-Gusto/) / Gusto Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/20428-Gusto/) Reviews [Alternatives](https://www.softwareadvice.com/product/20428-Gusto/alternatives/) # Gusto User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 4,225 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 3,062 reviews (72%) - 4 stars: 884 reviews (21%) - 3 stars: 164 reviews (4%) - 2 stars: 46 reviews (1%) - 1 star: 69 reviews (2%) ### Most mentioned pros - I especially appreciated the automation features, which made processes like tax filings and employee payments much more efficient. While there are some limitations with customization and pricing for more advanced features, the convenience and reliability of the system make it a strong option for small to mid-sized businesses. - The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! - To ability to manage employee hours & pay, has helped streamline and manage many aspects for our small business. ### Most mentioned cons - I’ve also experienced occasional delivery issues, including missing ingredients, spoiled food, and even meat or fish being included in a plant-based order. While customer support is generally responsive and tries to compensate for mistakes, refunds are usually provided as account credit towards a future box rather than resolving the immediate problem. - Being limited to one external bank account for transfers is a negative compared to other checkign accounts. After I get my pay in multiple accounts, I consolidate them in one account for credit card payments. - Difficulty Reaching a Human: While the help center is extensive, many users report that during high-stress times (like year-end tax filing), getting a live representative on the phone or chat can take a long time. ## Gusto customer reviews Showing reviews 1-25 of 4,225 (page 1). ### Manage Payroll and HR with ease - Overall rating: 4/5 - Reviewer: Ravi V. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall It is a reliable tool for wage management and HR things and make things like tax filing and compliance easy for your team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Gusto is a great hr and finance tool which helps small business to run these functions smoothly. The UI is clean and user friendly. #### Cons Though it is for small to mid level business, the pricing model is designed to charge you more if your business grows and spike in price is quite high too. --- ### Gusto - Great HR software at a great price! - Overall rating: 5/5 - Reviewer: Tara H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Gusto has been extremely positive. It's a robust system at a low cost. They have great guides and their staff is very knowledgeable and helpful for any questions you may have. It's a great resource for smaller organizations! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gusto is a great resource for HR and employee management needs. The cost is extremely low, especially compared to alternative options, making it much more cost effective for nonprofits looking for resources for small business management. It is easy to use and customize for your own organization's specific needs, even for novice computer users. The customer support has been extremely helpful, and they're always willing to look into any bugs or issues you may experience. #### Cons Gusto has built up quite a bit since I first started using it, so many of the things that were "wishes" for the software have been worked out or added. I think the only thing I would suggest is allowing another type of user for payroll processing without admin authority. #### Reasons for choosing Gusto Gusto was much cheaper than Quickbooks Payroll, and much easier to learn and use. --- ### Gusto For The Win! - Overall rating: 4/5 - Reviewer: Yolanda P. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s still overall slightly better than ADP. Gusto has a clock in feature that is an add on with company accounts. They also have a debit card that arrived in a couple of days. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gusto is very easy to use. There aren’t any problems with chat and logins. I have had some problems and chat corrected issues . #### Cons I was automatically opted into their retirement , I like to have a say in my retirement options. I had to double check my details in that portion of the app. #### Reasons for switching to Gusto The company switched products because Gusto cost less in different ways. --- ### Great option for small businesses - Overall rating: 4/5 - Reviewer: Charity B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I've had a positive experience with Gusto Payroll while managing a small business. The platform was reliable, easy to use, and handled payroll processing efficiently. Employee onboarding, tax filings, and payroll administration were straightforward, which saved us a significant amount of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Gusto is easy to use and provides a solid payroll solution for small businesses. Payroll processing, employee onboarding, and tax filings are easy and efficient. Their customer support was responsive and helpful whenever questions or issues came up. The overall value is strong compared to similar payroll providers, offering a good balance of features and cost. #### Cons While Gusto generally works well, some advanced features and integrations may not be as robust as those offered by larger company focused payroll services. As a small business user, this wasn't an issue, but businesses with more complex HR or payroll requirements may eventually outgrow some of the platform's capabilities. #### Reasons for choosing Gusto Paycor was more costly and did not have very good reviews. #### Reasons for switching to Gusto I manage a small business Gusto was more cost effective. --- ### substance abuse counselor - Overall rating: 5/5 - Reviewer: jessica e. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered it has been good, I can't complain about anything, I've had no issues, and use gusto weekly to clock in and out, and complete assigned learnings through. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, and has good customer support. I use this at work to clock in and out, as well as complete learning assignments. #### Cons nothing really stands out that I would consider a con. Everything that i have used personally has been easy to use. #### Reasons for switching to Gusto not sure the company switched, this one is better though --- ### Mucho Gusto - Overall rating: 4/5 - Reviewer: SHANNON H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Gusto is very user friendly platform that allows you to link benefit deductions as well as calculates your taxes and withholdings. It also handles your W2 and 1099s. Although the basic package is affordable you can run into higher costs for essential addons such as time tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The feature I like most about Gusto is that it will allow you to run payroll as often as needed without extra charges for standard processing and it allows new hires to enter their own information regarding direct deposit and deductions which is time saving for administrative. #### Cons The thing I like least about Gusto is that customer support is only during weekday hours. There is no weekend availability. --- ### Simple and Reliable Payroll Management - Overall rating: 4/5 - Reviewer: Cody M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Gusto was very positive. The platform made payroll and employee management simple, organized, and much less time-consuming. I liked the user-friendly interface, automation, and convenience of having important HR and payroll tasks in one place. While there are a few areas that could be improved, Gusto was reliable and easy to use overall. I would recommend it to businesses looking for a straightforward payroll and HR solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Gusto was how easy it made managing payroll and employee information. The platform is simple to navigate, saves time, and keeps important payroll tasks organized in one place. I also appreciated the automated features, which helped reduce manual work and made it easier to stay on top of payroll deadlines and employee records. Overall, Gusto provided a convenient and user-friendly experience. #### Cons What I liked least about Gusto was that some of the more advanced features and options could be difficult to find or understand at first. Pricing can also become a concern as your business grows and you need additional features. While the platform is generally easy to use, a few areas could benefit from more customization and clearer guidance. --- ### Handles payroll without all the usual headaches. - Overall rating: 5/5 - Reviewer: Keith K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered For a company our size it does what we need. Payroll runs clean, taxes get filed, and my field guys can access their stuff from their phones between jobs. It's not fancy but it keeps us compliant and saves me from spending all day on administrative work. Worth the monthly cost just for the time it gives back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Running payroll for field crews used to eat up half my Friday. Now it's maybe 20 minutes. The tax filing happens automatically which is huge since we operate across three states. Time-off tracking actually works for our techs who are always on different job sites. New hire paperwork gets handled digitally so I'm not chasing down forms from guys in the field. #### Cons The benefits setup was confusing at first, took me a couple tries to get it right. Reporting options are pretty basic - I have to export to Excel when I need to analyze labor costs by project. Would be nice if it integrated with our field service software instead of being its own island. --- ### Amazing tool - Overall rating: 5/5 - Reviewer: Tahja P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fast, Efficient and Reliable. It gets the job done in a straightforward package and employees have minimal, if no issues using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, rarely ever any downtime and has all the necessary features to get the job done. We have also noticed it has updated with many useful features since we've started using it. #### Cons It does take a bit of practice or at least consistent usage to be able to navigate through all the features quickly. However, it's not something that I will say is too difficult either. --- ### Easy to use and reliable for everyday payroll tasks - Overall rating: 4/5 - Reviewer: Manuel V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Gusto has been positive. It's easy to use for everyday tasks, and I rarely run into major issues. There are a few areas that could be more intuitive, but it gets the job done well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most is that everything feels organized and easy to navigate, so I can usually find what I need without much effort. It also makes tasks like checking payroll and documents pretty straightforward. #### Cons Some pages can feel a little slow to load, and a few settings are harder to find than they should be. I also wish there were fewer clicks for some common tasks. --- ### Success With Gusto - Overall rating: 5/5 - Reviewer: Colton C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gusto has been a sigh of relief, making managing my team easier than ever. The ability to upload updates to policies and procedures and have them signed on off has taken the leg work out of making changes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to easily upload documents for employees to sign. The ability to easily approve and deny paid time off requests. To ability to manage employee hours & pay, has helped streamline and manage many aspects for our small business. #### Cons I am not a fan of the inability to submit time off requests if hours are not in the bank. At my business we utilize time off accrual and if the hours are not there even if they will be at the time for the request it will not allow you to request that time. --- ### Gusto - User Friendly and Straightforward - Overall rating: 4/5 - Reviewer: Kaleb V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Gusto offered a time tracking solution for a small team that just needed to account for overtime, employee punctuality, dependability. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Gusto has a clean user experience and a good interface for timesheet reporting. It was easy to retrieve tax documents. #### Cons Making edits or corrections were a bit tricky, but I think that is by design to avoid unauthorized changes to the account. --- ### A Reliable and User-Friendly Payroll Solution - Overall rating: 5/5 - Reviewer: Lynne P. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Gusto has been great. The platform is user-friendly, reliable, and makes managing payroll, benefits, and HR tasks much simpler. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Gusto is how it simplifies payroll and HR tasks. It's user friendly, automates time consuming processes, and helps ensure employees are paid accurately and on time. #### Cons There's not much I dislike about Gusto. The only small challenge is that new users may need a little time to get familiar with all the features, but once you do, it's very intuitive. --- ### Excellent for payroll. Mediocre for everything else. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gusto works best as a payroll-focused checking account, not as your financial command center. It excels at getting you paid reliably, often early, and without confusion. If that’s your main goal, it delivers. If you want robust banking tools or fast individual support, you’ll likely need a second bank alongside it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Consistent, on-time payroll deposits. Paychecks arrive when they’re supposed to, which is the bare minimum but still worth praising. Early direct deposit. Funds often show up up to two days early, which actually helps instead of just sounding helpful. Simple, clean interface. Pay stubs, tax documents, and transaction history are easy to find and easy to read. No hidden fees. No monthly maintenance fees or surprise deductions quietly stealing lunch money. Clear pay breakdowns. Earnings, deductions, and year-to-date totals are transparent and straightforward. #### Cons Limited banking features. This is a checking account, not a full-service bank. No joint accounts, limited bill pay, and minimal extras. Support favors employers. If you’re just an employee with a problem, response times can feel slower than they should. Cash deposits are inconvenient. Not ideal if you still live in the physical-currency world. Few customization options. Alerts, budgeting tools, and spending controls are pretty basic. --- ### I love Gusto! - Overall rating: 5/5 - Reviewer: JanetStar V. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience was great and I really enjoyed the enotifications that I received when payments were in the account. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it was to maneuver through the product, because everything was clearly marked by tabs and I knew where to locate everything for my payroll needs. #### Cons I really did not experience any cons with Gusto, because everything I needed was available and it was self explanatory in regards to correcting issues on my end. --- ### TRUST GUSTO FOR ALL YOUR COMPANIES NEEDS - Overall rating: 5/5 - Reviewer: Carlie R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I've had a good experience with gusto. No real issues would recommend over other platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gusto made it easy to keep all of my companies affairs In order. everything from scheduling, payroll, training, and even PTO requests. #### Cons Sometimes the system ran a little bit slower than was supposed to and paychecks were going out late for several months --- ### Gusto- Great for Small Businesses Payroll, Onboarding and Tax filings. - Overall rating: 5/5 - Reviewer: Stenie O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Gusto is a user friendly platform for payroll and works great for small businesses and non profit organizations. Its easy to run payroll, employee onboarding, compliance and automates tax filings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gusto is easy to use, and have customer support that respond rather quickly. It provides great help to small business management that do not want to invest a lot of money to do their payroll. It makes employee management smooth as it can separate regular employees to independent contractors. #### Cons It is not applicable here as Gusto assisted for what we needed as a company. Gusto does a great job. --- ### Gusto means Payday! - Overall rating: 5/5 - Reviewer: Ian L. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My whole company uses Gusto to pay our employees/staff. The app allows us to deposit our pay to our bank accounts instantly. It also allows us to store some of our pay into a savings account. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the notification on Monday mornings letting me know i got paid!! I get 100 notifications about things I need to do, and bills I need to pay. This the one notification I get that is a positive. #### Cons I don't have any complaint about Gusto. It's really easy to use. It's a very simple process. The money gets deposited into my account with ease. #### Vendor response Hi Ian, We love hearing that your Monday morning payday notification brightens your day. It is wonderful to know that Gusto makes getting paid simple and stress-free for you and your team. We are especially glad you find it easy to use and that features like instant deposit and savings are adding value. Thank you for sharing your experience and for being a part of the Gusto community over the past two years. We are so happy to support you and your company. Gusto Client Relations Replied September 2025 --- ### Good platform for small company that needs to meet compliance. - Overall rating: 4/5 - Reviewer: Tiffany A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it was fine when we were a small sized company. As we got closer to 50+ is when the problems began. Benefits were always having issues with file feeds and Gusto did some backend pay adjustments without informing us first, which caused problems. But like i said, under 50, it's a good solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I liked the platform look, its very friendly and modern looking. It's a one stop shop for employees in a small sized company. I liked that it had company matching options as well. I also liked the ease with getting states setup for tax purposes. #### Cons I don't like the customer service, it's an email and it can takes an extended amount of time to get any issues resolved. I also didn't like that you couldn't do any mass uploads. They're still sending us emails even though we cut services over 3 years ago. #### Vendor response Hi Tiffany, Thank you for sharing your experience. We’re glad you found Gusto helpful for smaller teams and appreciate your feedback on support and benefits — it helps us continue improving for growing companies. Gusto Client Relations Replied October 2025 --- ### Great for organizing your direct deposit and tax documents but lacking in banking features - Overall rating: 4/5 - Reviewer: Ferit T. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Great for organizing direct pay and your company and tax documents. However the banking features are limited such as only having one external account, no bill pay, no Zelle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to split payments and make changes. Availability of various background and tax documents is also very good, easy to find. #### Cons Being limited to one external bank account for transfers is a negative compared to other checkign accounts. After I get my pay in multiple accounts, I consolidate them in one account for credit card payments. This makes it hard as I need to go to those accounts, transfer from them to another and that to Gusto etc. Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't stated clearly in the offer. Also the banking features are limited for example there is no bill pay. Or Zelle integration. --- ### My Gusto Exp - Overall rating: 5/5 - Reviewer: Hayleigh B. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best way to describe it is easy. Everting is stored for you digitally so you don’t have to keep track of documents. I love the app. It’s easy to use and user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to track your hours,time off and pay. I can go back to the first paycheck I got. I can also request time off and see my balances in an instant. #### Cons Gusto requires me to put a note every time I clock in and it doesn’t any of my coworkers. I just type “on site” each morning because I don’t know what else to say. #### Vendor response Thank you for sharing your experience, Hayleigh. We’re glad to hear the app makes it easy to track hours, time off, and pay, and that having everything stored digitally has been helpful. We also appreciate the feedback about clock-in notes and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations Replied January 2026 --- ### A Nonprofit’s Dream: Payroll and HR Made Simple - Overall rating: 5/5 - Reviewer: Jennifer W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Unlike other platforms that require a week of setup, Gusto was easy to dive into immediately. It’s the most user-friendly HR and payroll tool I’ve encountered. It has streamlined our nonprofit's workflow perfectly, making it easy to manage a mixed team of staff and contractors without any of the usual headaches #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. Gusto has made life as a small nonprofit manageable in so many ways. From onboarding contractors and staff to seamless time-tracking, it has turned what used to be a massive administrative burden into a simple, automated process. #### Cons Honestly, I can’t think of a single thing I dislike about Gusto. It has met every need our nonprofit has without any of the typical software headaches. --- ### User Friendly for New Employees - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Gusto is an extremely user-friendly platform. As a young adult at my first job as a full-time employee, I can use the site with confidence. #### Cons I wish that for the upcoming paychecks, they could give an estimated amount of money, but this may just be a decision made by my company in particular. --- ### Gusto - Highly recommended - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. I have a small business and it interfaces perfectly with my tax/bookkeeping folks. It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great accessibility for needed documents like W-2, paystubs, tax returns, etc. The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness issues as well. #### Cons I've had no negative issues with Gusto. The site is reliable - it has not been down when I've needed it. #### Vendor response Hi David, Thank you for the kind recommendation. We’re glad to hear Gusto has been easy to use and reliable, and that accessing documents like W-2s, paystubs, and tax forms has been straightforward when you need them. It’s great to know the platform supports both your business and personal needs and works smoothly with your tax and bookkeeping partners. We truly appreciate you taking the time to share your experience. Replied January 2026 --- ### Easy to use and clear. Facilitates the recording and evaluation of working hours. - Overall rating: 5/5 - Reviewer: Sergio S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gusto covers all the relevant functions for our daily HR work. The interface and operation are simple and clear. The individual customization options for time tracking and digital personnel file management make it much easier to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Time tracking is made easy with a start/stop function or the option to manually add time. You can also set a time limit so that subsequent changes are only possible for a certain number of days. The administrator role allows you to view and edit all time accounts. However, if someone changes something, it is displayed by name in the overtime overview, so all changes can be tracked. #### Cons It would be nice if the tool also allowed regular feedback discussions to be recorded directly in the tool and not just uploaded as a single document to the employee. #### Vendor response Hi Sergio, Thank you so much for your thoughtful review. We’re thrilled to hear that Gusto has been a reliable part of your HR workflow for over two years. It's great to know that the time tracking features and visibility into account changes have been especially helpful in supporting your team’s day-to-day operations. We also appreciate your suggestion around recording regular feedback discussions directly within the platform. That’s a great idea, and feedback like yours helps us continue to improve and shape our product to better meet the needs of teams like yours. It means a lot to us that you find Gusto easy to use and customizable for your time tracking and personnel management. We're grateful to support your work in the transportation industry and look forward to continuing to serve your team. Thanks again for being part of the Gusto community! Warm regards, The Gusto Team Replied July 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/product/20428-Gusto/reviews/?page=2) --- Gusto Reviews, Pros and Cons - 2026 Software Advice