--- title: "Gusto Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gusto. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gusto is a good fit for you!" source_url: "https://www.softwareadvice.com/product/20428-Gusto/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Gusto](https://www.softwareadvice.com/product/20428-Gusto/) / Gusto Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/20428-Gusto/) Reviews [Alternatives](https://www.softwareadvice.com/product/20428-Gusto/alternatives/) # Gusto User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 4,292 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 3,113 reviews (73%) - 4 stars: 897 reviews (21%) - 3 stars: 165 reviews (4%) - 2 stars: 47 reviews (1%) - 1 star: 70 reviews (2%) ### Most mentioned pros - The feature I like most about Gusto is that it will allow you to run payroll as often as needed without extra charges for standard processing and it allows new hires to enter their own information regarding direct deposit and deductions which is time saving for administrative. - The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! - I especially appreciated the automation features, which made processes like tax filings and employee payments much more efficient. While there are some limitations with customization and pricing for more advanced features, the convenience and reliability of the system make it a strong option for small to mid-sized businesses. ### Most mentioned cons - I’ve also experienced occasional delivery issues, including missing ingredients, spoiled food, and even meat or fish being included in a plant-based order. While customer support is generally responsive and tries to compensate for mistakes, refunds are usually provided as account credit towards a future box rather than resolving the immediate problem. - Being limited to one external bank account for transfers is a negative compared to other checkign accounts. After I get my pay in multiple accounts, I consolidate them in one account for credit card payments. - Difficulty Reaching a Human: While the help center is extensive, many users report that during high-stress times (like year-end tax filing), getting a live representative on the phone or chat can take a long time. ## Gusto customer reviews Showing reviews 1-25 of 4,292 (page 1). ### User-Friendly Interface That Makes Checking My 401(k) Easy - Overall rating: 5/5 - Reviewer: Kelly M. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. At the moment, I haven't had an issue with Gusto. I can easily access my pay stubs, PTO hours, 401k, and health insurance benefits. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros Gusto has an easy interface to navigate. It is user friendly and I like that I can easily check my 401k here. #### Cons It always asks me to verify my identity when I use my laptop, even when I select "remember device for 30 days". --- ### Gusto Makes Payroll a Breeze - Overall rating: 5/5 - Reviewer: Gary N. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Time! My old payroll system took a lot of time; Gusto takes only minutes. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Gusto is super easy to use, and running payroll is a breeze. The automation for setting up users is great too. #### Cons I find the specific set of reports confusing. I’d like report sets. --- ### Easy-to-Use Payroll Hub with Effortless Setup - Overall rating: 5/5 - Reviewer: Ashley C. - Company size: 1001-5000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gusto gives me one place to find all my private information, so I no longer have to search several places for it. #### Pros I like having all my private information in one place instead of searching several places for it. I love how easy and user-friendly the app is, and its look encourages me to explore. The categories make it easy to find more information about my pay, like taxes and time off, and the app reminds me to check important information before the end of the year. Setting it up was easy, and I had no trouble. Gusto works perfectly for me, and I would recommend it every day of the week. #### Cons I do not have anything that I do not like! --- ### Easy-to-Use App with Secure MFA and Effortless Setup - Overall rating: 5/5 - Reviewer: Stephany E. - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. n/a #### Pros I enjoy Gusto's easy interface and ease of use. I like the entire app and website. The MFA is great for keeping me secure, and Gusto is very user friendly. The initial setup was very quick and easy. #### Cons I don't have anything I dislike. --- ### Simple, Convenient Access—But Slow, Confusing Scheduling - Overall rating: 4/5 - Reviewer: Izzy M. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gusto helps me navigate scheduling and payment issues when they come up. #### Pros I like how simple Gusto is. I can access it easily and efficiently on my cell phone, and it helps me navigate scheduling and payment issues when they come up. The initial setup was easy. #### Cons Gusto is a little slow at times, and I often find scheduling hard to navigate. Some sections are slow and unclear. --- ### Clean, User-Friendly UI with a Handy Paycheck Splitter - Overall rating: 5/5 - Reviewer: Oceanna S. - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve had money issues before using Gusto, but now, with Gusto’s feature that lets me take out a small portion of my paycheck early, I can cover small emergencies and pay bills between paychecks. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros Many of the features are great. I use the paycheck splitter to send specific amounts of money into certain accounts, which makes it much easier to keep everything organized. The UI is clean and very user-friendly, and I can navigate both the app and the website without any trouble. My onboarding process was quick, and I barely had to do much, which saved me a lot of time. #### Cons I’m personally not a big fan of using AI. In my experience, AI has a tendency to mess things up. --- ### Easy Time Tracking and PTO, with Room for Better Clock-Out Alerts - Overall rating: 5/5 - Reviewer: Gladis F. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Gusto to clock in while working from home. #### Pros I like how easy Gusto is to navigate. I can easily clock in from anywhere or punch in at the kiosk at work. I can also request time off and see how much paid time off I have available. Setting up Gusto was super easy. #### Cons I wish Gusto would recognize when I forget to clock out instead of letting the time clock keep running. It could send a text like, “Did you forget to clock out?” --- ### Accurate Payday Information You Can Count On - Overall rating: 5/5 - Reviewer: Vince D. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. its solving keepin gtrack of my hours #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros What i like best about gusto how it gives accurate information about payday #### Cons I dont like how the app and the website dont link really when it comes to clocking in and taking breaks and clocking out --- ### Easy All-in-One Payroll & Benefits Platform with Fast Support - Overall rating: 4/5 - Reviewer: Katherine W. - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do really like the fact all branches of personal stuff can be found in one place instead of say having to talk to a benefits department and a payroll department separately. I also like that not much learning is needed to figure out the system app or online #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros I do like the fact it can be used on a computer or via the app. The option is very nice when compared to previous methods I've used in the past. The all in one feature, such as benefits and payroll being accessed in the same place is also a huge plus. I'm not having to go back and forth between 4 different departments/emails/sites for basic information as I've had to with other programs. Getting it set up and maintaining seems to be easy thus far, eager to see if it continues it's ease of access come tax season. Everyone has been able to learn to use and integrate it fairly quickly and without much confusion. I have had no issues with speed, or site mapping as of yet. Have not had any connection or network issues. Support, the few times we've needed it was very quick. Pricing seems to be fair given the ease of use and amount of support/help available. I do wish it had more alerts say for outstanding forms. I am a fan that there is little AI use in the application as I would much rather have a more physical file based type system for my important documents and this feels like a digital version of that, and would not be too happy if the company were to use more AI in the future. #### Cons I would appreciate more alerts for things such as missed documents or breaks as human error is still a thing to deal with. Even if it's just a little red notification on the header. --- ### Fast, Easy Payroll with Effortless Employee Setup - Overall rating: 5/5 - Reviewer: John A. - Company size: Self-Employed - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Gusto to do payroll quickly and efficiently. It’s easy to use and quick, and adding employees is easy. #### Pros I use Gusto for payroll, and it lets me do payroll quickly and efficiently. I find it easy to use and quick, and it's easy to add employees. The initial setup was very easy. I love Gusto and wouldn't change anything about it. #### Cons I dont dislike anything --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The setup process for Gusto is straightforward, and it allows users to manage their hours and request time off efficiently. However, accessing certain documentation can be cumbersome, and users are unable to change their email addresses without HR intervention. Full review available after login on Software Advice --- ### Customer Success - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Public Relations and Communications - Company size: 11-50 employees The software allows for straightforward entry and review of paycheck details, which is beneficial for planning. Users may find the repetitive nature of inputting hours to be a limitation. Full review available after login on Software Advice --- ### Marketing Administrator - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Mental Health Care - Company size: 2-10 employees The software is beneficial for managing hours and ensuring both users and employers have access to the same information. However, the time tracking feature is not very user-friendly, particularly when it comes to adding notes about hours worked. Full review available after login on Software Advice --- ### Team Lead Senior Account Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 51-200 employees The reviewer appreciates Gusto's ease of use and the specific payroll split feature that allows for dividing paychecks between partners. This functionality has made payroll tasks much simpler and more efficient. Full review available after login on Software Advice --- ### Medical Assistant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 2-10 employees The reviewer finds Gusto to be very easy to use, especially enjoying the ability to log in via phone. There are no complaints or issues reported, reflecting a positive overall experience. Full review available after login on Software Advice --- ### acccount manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 11-50 employees Users find the software easy to navigate and appreciate the paycheck advance feature for its practicality. A noted limitation is the absence of a method to add additional funds to the card, which could enhance its functionality. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 201-500 employees The reviewer appreciates Gusto's efficiency in clocking in and out, as well as tracking paychecks and expenses. The overall ease of use and setup contributes to a positive experience with the software. Full review available after login on Software Advice --- ### Patient Care Coordinator, Outreach / Networking - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates Gusto for its ease of use in timekeeping and payroll management, aided by effective onboarding materials. A noted limitation is the slower login process from laptops compared to mobile devices. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The initial setup of Gusto is straightforward, making it accessible for users to track their hours effectively. There are instances where the app resets unexpectedly, which can disrupt the clock-in process. Full review available after login on Software Advice --- ### Owner - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 2-10 employees The user appreciates the software's ability to simplify tax-related tasks with clear instructions and a tidy interface. There is a concern about the additional fees for features that could be included in the base price. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer appreciates Gusto's minimalist design and ease of use for handling payroll and employee benefits. While the setup was straightforward, there is a desire for better integration with Guideline. Full review available after login on Software Advice --- ### Teacher - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Education Management - Company size: 501-1000 employees The reviewer appreciates how Gusto simplifies the process of receiving weekly payments through its efficient bank information input. There were no concerns or negative aspects noted regarding the platform. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates Gusto for its straightforward functionality, enabling easy clocking in and out as well as time-off requests. The initial setup is described as very easy, contributing to a positive user experience. Full review available after login on Software Advice --- ### Nurse Practitioner - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 51-200 employees The software is praised for its ease of use in tracking time and making schedule edits. Users have reported that while time clocking issues are resolved quickly, there are occasional difficulties with accessing the clock in and out functions. Full review available after login on Software Advice --- ### Coach - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Primary/ Secondary Education - Company size: 11-50 employees The platform is enjoyable and accessible, allowing users to easily track their finances and working hours. While it excels in many areas, it lacks a direct messaging option for communication with other employees. Full review available after login on Software Advice ---