--- title: "Alora Home Health Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Alora Home Health. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Alora Home Health is a good fit for you!" source_url: "https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nurse Scheduling Software](https://www.softwareadvice.com/nurse-scheduling/) / [Alora Home Health](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/) / Alora Home Health Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/) Reviews [Alternatives](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/alternatives/) # Alora Home Health User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 158 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 121 reviews (77%) - 4 stars: 22 reviews (14%) - 3 stars: 6 reviews (4%) - 2 stars: 2 reviews (1%) - 1 star: 7 reviews (4%) ### Most mentioned pros - I particularly appreciate the mobile and offline charting capabilities for field clinicians and the quality assurance tools that help maintain compliance and accurate documentation. While there is a learning curve and some areas—like reporting, form customization, and certain billing workflows—could be more intuitive, the benefits in efficiency, integration, and oversight outweigh the challenges. - Is telling you how many errors you have before you close your note or the oasis and is very helpful to have you right documentation in place and you have someone available to help you and if they don’t have the answer they look the answer and is something that I love the most the system and the IT group is working with is a good team - The platform gives our leadership team better visibility into workflows, documentation, and compliance, which has improved accountability and oversight. ### Most mentioned cons - There are several areas that are a hard stop unless certain information has been entered and will potentially need to be changed later, which causes extra steps for the clinician, as well as anyone auditing the charts. - While posting remittances we are unable to apply the payments to individual line items (dates of service). - No accountability or resolution to ongoing issues for over a year or longer. ## Alora Home Health customer reviews Showing reviews 1-25 of 158 (page 1). ### AAA Home care LLC - Alexandria VA 22306 - Overall rating: 5/5 - Reviewer: Brima D. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with the Alora Home Health system has been excellent. The platform is user-friendly, reliable, and offers a comprehensive suite of features that streamline daily operations. From scheduling and documentation to billing and compliance, Alora makes every aspect of home health management efficient and straightforward. The customer support team is responsive and knowledgeable, always ready to assist with any questions or issues. I highly recommend Alora to any agency seeking to improve workflow and enhance the quality of care provided to patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From scheduling and documentation to billing and compliance, Alora makes every aspect of home health management efficient and straightforward. The customer support team is responsive and knowledgeable, always ready to assist with any questions or issues #### Cons Not sure I have anything that I don't like. They are very good in all they do. Their training or education system is among the best. Customers can learn at any time they choose. From live classes to online videos. #### Reasons for choosing Alora Home Health Because they cover both Medicare and Medicaid, other companies dont #### Reasons for switching to Alora Home Health Because HHA Exchange was not covering Medicare patients at the time --- ### Why alora? - Overall rating: 5/5 - Reviewer: Emily P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Alora Home Health has been positive. The system effectively streamlines both clinical and administrative workflows, making it easier to manage patient care, documentation, scheduling, and billing all in one platform. I particularly appreciate the mobile and offline charting capabilities for field clinicians and the quality assurance tools that help maintain compliance and accurate documentation. While there is a learning curve and some areas—like reporting, form customization, and certain billing workflows—could be more intuitive, the benefits in efficiency, integration, and oversight outweigh the challenges. Overall, Alora has been a reliable and valuable tool for supporting our home health operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Alora Home Health is its all-in-one platform that streamlines both clinical and administrative workflows. The integration of OASIS assessments, visit documentation, EVV, scheduling, and billing in a single system significantly reduces the need for multiple tools and improves efficiency. I also appreciate the mobile and offline charting capabilities, which make it easier for clinicians in the field to document accurately and in real time. Additionally, the quality assurance and compliance features, such as the OASIS analyzer and pre-billing QA checks, help ensure accurate documentation and reduce errors before they impact reimbursement. Overall, the system makes managing home health operations more organized, compliant, and user-friendly. #### Cons What I liked least about Alora Home Health is that some areas of the system can feel clunky or unintuitive, particularly when navigating between multiple tabs or modules. The learning curve for new users can be steep, especially for clinicians who are primarily focused on patient care. Additionally, while the system offers robust functionality, certain features—like form customization, alerts, and advanced reporting—could be more flexible or easier to configure. Finally, the billing and A/R workflows can be somewhat complex, requiring extra attention to ensure accuracy and efficiency. #### Reasons for switching to Alora Home Health Since we previously used Waystar and then transitioned to Alora, it’s clear that our agency values integration and simplicity across both clinical and administrative operations. At this point, unless we see a significant increase in denial rates or inefficiencies in revenue cycle management, continuing with Alora remains the most practical approach. That said, if financial performance—such as denials or payer complexity—becomes a greater strategic concern, it may be worth exploring a hybrid solution or considering a transition to a more advanced EHR like MatrixCare, provided the ROI justifies the change. --- ### Great Software - Overall rating: 5/5 - Reviewer: Katrina T. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and navigate! Everything you need right in one program. Keeps everything in one place and makes it easy to find. #### Cons Nothing. It is great product! Works best on 2 separate screens to keep from having to toggle back and forth. --- ### Payroll/Billing CSR - Overall rating: 4/5 - Reviewer: Brian A. - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Very good. Very few complaints other than the one mentioned above. Very pleased with the service overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very user friendly system. Even if I am not sure of what to do, a customer service rep always takes the initiative to help us out. #### Cons Its highly dependent on the internet. If the internet fails, it sets us back for a while. They sometimes run into some glitches but they get quickly resolved. #### Reasons for switching to Alora Home Health It was very expensive and was not very user friendly. It was time consuming to resolve issues. --- ### Alora Review - Overall rating: 5/5 - Reviewer: Laura K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I have had a very positive experience using Alora. I appreciate that we can always get help by a live CSR, and we are never required to start a ticket and wait for assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Alora Home Health is extremely user friendly. In this industry every moving part may need to be done in multiple ways. Alora does a wonderful job at coming up with solutions to these challenges. #### Cons While posting remittances we are unable to apply the payments to individual line items (dates of service). You can only post to the general invoice/claim. There is a comment line, but it does not allow enough space to give needed detail. This makes it harder to complete claim follow up. #### Reasons for switching to Alora Home Health Our agency was loosing too much money. Careficient could never get us running smoothly. --- ### Amazing Overall - Overall rating: 5/5 - Reviewer: Felicia D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We have relied on them since our company was founded. I want to emphasize how user-friendly the software is for both clinicians and administrators. It offers a wide range of features that are straightforward to use, without requiring you to adopt unnecessary measures or tracking options you don't need. Many tracking options and features can be enabled or disabled, allowing you to customize the system to fit your agency's and individual clinicians' requirements. The help desk and support team stand out for their exceptional friendliness and expertise. They have training videos which I use to orient staff initially to the software. The on boarding for each new feature is extremely thorough and not rushed. I cannot say enough about my satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alora is our electronic medical records software for our home health care agency. It has ease of tracking items such as signatures and staff credentials to stay up to date and compliant with CMS requirements. It has e-fax abilities to send documents needing signatures to physicians. It has easy oasis uploading and billing abilities and tracking. It takes care of our EVV requirements.Alora has been an ideal software, meeting all the needs of our home health care agency. #### Cons I like it all overall but if you want something that is flashy, alora isn't it. At the beginning it left a lot to want for PT/OT documentation but they are continually taking feedback and making improvements. #### Reasons for choosing Alora Home Health Easier to use, better price, better on boarding. --- ### Alora Home Health Software is worth the price - Overall rating: 5/5 - Reviewer: Emmanuel A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Using Alora Home Health has really transformed how our agency runs. It’s not just software, it’s become the backbone of our daily operations. Tasks that used to take hours, like reconciling visits and managing documentation, are now much faster and more accurate. The visibility it gives into staff productivity and patient care has made decision-making easier and more strategic. Overall, it’s helped us run a smoother, more efficient agency while keeping both our team and our patients happier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Alora Home Health is that it keeps everything in one place. Scheduling, clinical documentation, and billing all work together seamlessly, which makes managing our agency much easier. It’s intuitive to use, reduces paperwork, helps ensure compliance, and the support team is responsive whenever we need help. Overall, it really streamlines daily operations and saves time. #### Cons What I like least about Alora Home Health is that some tasks take extra clicks, and certain reports or customizations are a bit limited. The interface can feel a little dated. These are minor issues, but improving them would make the overall experience even smoother. #### Reasons for switching to Alora Home Health Not getting value for money, especially with EVV. --- ### Reliable, Efficient, and Easy to Use - Overall rating: 5/5 - Reviewer: JENNIFER P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Alora is easy to navigate, well‑organized, and dependable for daily home‑health operations. Scheduling, EVV review, client management, and billing workflows are laid out clearly, which helps reduce errors and saves time. Even though a few areas could be modernized or simplified, the overall experience is smooth, intuitive, and efficient—making Alora highly usable for both administrative staff and caregivers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Alora has strengthened our overall business performance by reducing manual work, improving documentation accuracy, and helping us maintain compliance across multiple payers. The efficiency gains in scheduling, EVV, and billing have directly supported faster reimbursement and smoother day‑to‑day operations, creating a clear positive return on investment. #### Cons The main con comes from time spent troubleshooting EVV exceptions, caregiver app issues, and authorization mismatches. These areas can delay billing and require additional staff time, slightly reducing overall efficiency. --- ### Seamless Switch to Excellence: Alora Delivers on Every Promise - Overall rating: 5/5 - Reviewer: CAPRI M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Everything Alora promised about migrating to their platform has proven 100% accurate—no hype, just results. Their team has been phenomenal throughout the transition, exceeding expectations at every turn and providing hands-on support that made the process seamless. We're blown away by their unparalleled customer service and couldn't be happier with our decision to switch. Alora isn't just a software provider; they're a genuine partner in success! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora. While we've encountered a few minor issues—mostly user errors—Alora's support has been exceptional. Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider. [sensitive content hidden] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays. She pinpointed exactly what needed to be fixed and resolved the issues in real time. Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly. We're ecstatic to have found a true partner in Alora, one that supports fast, accurate accounting and truly cares about helping us serve our clients. Highly recommended! #### Cons None whatsoever! We've had zero issues—Alora has exceeded expectations in every way. They have exceeded our expectations in every aspect. --- ### register nurse - Overall rating: 5/5 - Reviewer: Maria s. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Friendly to work on.Easy to navigate and a lot of self explanatory making easy to work with and make less mistake on documentation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Is telling you how many errors you have before you close your note or the oasis and is very helpful to have you right documentation in place and you have someone available to help you and if they don’t have the answer they look the answer and is something that I love the most the system and the IT group is working with is a good team #### Cons no found noting yet in this category to be able to say it. I don’t have noting bad to say and also when we have some questions you have someone available to guíe you so no have nothing to complain about is a good system --- ### Disappointed User - Overall rating: 3/5 - Reviewer: Christine C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Disappointing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Our nurses and Home Health Aides find it easy to navigate. We have developed training courses to help our new staff orient to the program with the help of AloraPlus integrative videos. #### Cons We completed our contract with Alora Plus during the second quarter of 2020. We were sold on the fact that EVV would be an easy process for New Jersey agencies as stated on your website. This was also stated by the sales rep who walked us through the presentation of the system. This has been clearly false advertisement. Alora Home Health Software had not began to set up programming for New Jersey integration until July of this year. According to the Alora's customer service reps there have been New Jersey agencies that have been forced to restart there whole software process with other companies due to this false advertisement.Until this day this issue has still not been resolved. #### Reasons for choosing Alora Home Health There evv integration. --- ### Alora all supports your Practice needs. - Overall rating: 5/5 - Reviewer: Faye O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Outstanding . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Alora's Team works like a fine tuned machine...To keep your Healthcare finances flowing with ease.If there is an issue with recovery of payments ,Alora walks with you hand in hand through the process of recovery.Alora educates you on the use of the software to better enable you as a Provider to stay on top of your claims and billing process . Alora the price is right and the customer service assistance is what helps me sleep at night knowing Alora is just a call away . #### Cons Had an issue once with my invoice but after a talk with the Dpt. manager issue was corrected and all cleared up. #### Reasons for choosing Alora Home Health Because Alora made it easy to come aboard. #### Reasons for switching to Alora Home Health Alora gets your company paid. --- ### Thus far, my experience with Alora has been overall very good. - Overall rating: 4.5/5 - Reviewer: Tammy S. - Industry: Hospital & Health Care - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field. The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable. When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way. I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users. I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it. #### Cons The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there. --- ### Great tool for HomeHealth Care - Overall rating: 5/5 - Reviewer: Neriel M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered one tool that has all the features you needed for home health. customer support is very good. top notch and helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, compliant with state guidelines and very precise with geofencing features #### Cons might be confusing for new users, but when you get used to it, very comprehensive but easy to navigate --- ### Human Resources - Overall rating: 5/5 - Reviewer: Cameron C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to hire someone in. Being able to put someone's credentials in a system and they are able to keep track of all the important things. #### Cons There is nothing that I dislike about Alora. --- ### Great software - Overall rating: 5/5 - Reviewer: ANGIE B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I enjoy using alora to write evaluations. It’s an easy and practical software to use for evaluating and documenting #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use and let’s you know if your missing any information #### Cons Can’t really think of anything I dislike #### Vendor response We are always happy to hear that your experience with Alora is a great one, and we sincerely appreciate you taking the time to share that experience. Thank you for your business, your support, and your kind words. Replied May 2024 --- ### A Great System Overall - May Lack Specificity for Some Applications. - Overall rating: 4/5 - Reviewer: Mathew M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think it was a good system. For our particular specialty, it lacked the specificity we needed for many of our forms and the EVV system was better on other platforms. The lack of specificity in the forms meant a lot of extra work on our end, to create many of the documents that we regularly use for Medicaid authorization renewals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros My favorite component of the system is one that is often underrated, the dashboard. The dashboard is not only visually appealing, but well organized with lots of helpful information at a glance. The system seemed very flexible in the sense that you can free form a lot of things. If you already have a very specific setup for many of your forms, this can work really well for you as you. #### Cons The downside to the flexibility of the forms is that it lacks specificity. This means that, out of the box, you will have more work to do in setting up your forms than other EMR systems. It take s a while to customize many of these forms which takes time and effort away from the daily business. --- ### Ayur Home Health INC - Overall rating: 4/5 - Reviewer: gopi g. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered very satisfied with product and looking forward to continue using it for my business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros easy to use, good customer support and processes for new onboarding #### Cons im still new to using EMR. too early to make comments #### Reasons for choosing Alora Home Health friend recommended --- ### Great Software! - Overall rating: 5/5 - Reviewer: Amara Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is so easy to learn, navigate, and implement in the field. I've used others that were less adaptive to my company's needs and we were always calling IT for assistance. #### Cons Really, nothing! I love how self explanatory the software layout is and how easily you can move through the different quick links within a patient's chart. --- ### Alora is non-interactive - Overall rating: 1/5 - Reviewer: Judy J. - Industry: Hospital & Health Care - Product usage: Used unspecified for less than 2 years - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We do not like this product at all. We do not feel that the program is intuitive. Support is poor and not timely. #### Cons The product is set up by task, instead of set up by client chart. The point of care tablet use is frustrating and time consuming. To chart on a nursing note, or any type of form, put the client name in, choose the correct client. If a medication needs to be added, close the nursing note, choose the med profile, type in client name, choose the client, add the med. Close the med, go back to nursing notes, type the client name ... and so on. If the schedule is set up for a Monday, and you go into that visit and change the visit to Tuesday, the schedule does not update. You have to physically move the visit. Reports are poor. We recently had a CHAPS survey and they wanted to see the Transfer Summary for a patient hospitalized. No such thing in this software. When you call support, they rarely pick up the phone. Even though the issue is usually a question for IT, they will not let you speak with IT. They give IT the message and get back to you. --- ### we love Alora - Overall rating: 5/5 - Reviewer: corynne b. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use from any where #### Cons connection can be spotty and frustrating at times --- ### Service - Overall rating: 4/5 - Reviewer: Julie A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The customer service is great and the hours available are great too. This is the main reason why I have decided to stay. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Desired features. #### Cons Batch billing. I could not find how to delete a batch billing that was created. I am able to create a batch bill but not able to delete it. Why not? #### Reasons for choosing Alora Home Health Service #### Reasons for switching to Alora Home Health More functional software --- ### Alora Home Health Software Review - Overall rating: 3/5 - Reviewer: Hervin J. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It doesn't have have the capability to generate report for QAPI, OBQM, etc. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Comes with Classic and Plus. I like the how the calendar and scheduling system was designed. Plus version is web-based. #### Cons Alora Plus often not syncing with Alora Classic. Few QA Features especially not being able to generate reports on gender, ethnicity, or group according to DX. --- ### User friendly program - Overall rating: 5/5 - Reviewer: KHALIF H. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is user friendly. With no training at all, I was able to navigate the system with ease. #### Cons Not always able to easily add features our company needs such as tracking falls, infections, or any other identified QA such as ER visits. --- ### Customer service has always been on point and continues the same quality of service no matter how many times you contact them. 9:10 your problem is solved or there is a followup resolution expedited whether quickly. - Overall rating: 5/5 - Reviewer: Cathie A. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used unspecified for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered I would also like to see more features with Supervisory visit tracking (QA) and option to run multiple QA document type and status at one time. A request that was already discussed but note officially ticketed as feature upgrade. Also, enable more stricter and user friendly way that prohibits scheduling what is not authorized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fax ability, electronic nurses assessments. Lots of hard work updating and creating new features for compliance with New CMS CoP's!! Love the new POC Plus. Billing module, schedule module, etc...Perks!! #### Cons Carry over feature for skilled nurse visits when there are multiple nurses on the case. Other nurse's systems review boxes are carried over, interventions are carried over, general notes are carried over.... These are from another nurse's assessment and should not be part of the "carry over feature". Should have a choice to only carry over a particular user's last note, not just the last note in the system. So carry over feature should only populate from that specific user ID's last note. ## More reviews [Next reviews](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/reviews/?page=2) --- Alora Home Health Reviews, Pros and Cons - 2026 Software Advice