--- title: "Alora Home Health Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Alora Home Health. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Alora Home Health is a good fit for you!" source_url: "https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Home Health Care Software](https://www.softwareadvice.com/home-health/) / [Alora Home Health](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/) / Alora Home Health Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/) Reviews [Alternatives](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/alternatives/) # Alora Home Health User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 157 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 120 reviews (76%) - 4 stars: 22 reviews (14%) - 3 stars: 6 reviews (4%) - 2 stars: 2 reviews (1%) - 1 star: 7 reviews (4%) ### Most mentioned pros - I particularly appreciate the mobile and offline charting capabilities for field clinicians and the quality assurance tools that help maintain compliance and accurate documentation. While there is a learning curve and some areas—like reporting, form customization, and certain billing workflows—could be more intuitive, the benefits in efficiency, integration, and oversight outweigh the challenges. - Is telling you how many errors you have before you close your note or the oasis and is very helpful to have you right documentation in place and you have someone available to help you and if they don’t have the answer they look the answer and is something that I love the most the system and the IT group is working with is a good team - The platform gives our leadership team better visibility into workflows, documentation, and compliance, which has improved accountability and oversight. ### Most mentioned cons - There are several areas that are a hard stop unless certain information has been entered and will potentially need to be changed later, which causes extra steps for the clinician, as well as anyone auditing the charts. - While posting remittances we are unable to apply the payments to individual line items (dates of service). - No accountability or resolution to ongoing issues for over a year or longer. ## Alora Home Health customer reviews Showing reviews 1-25 of 157 (page 1). ### AAA Home care LLC - Alexandria VA 22306 - Overall rating: 5/5 - Reviewer: Brima D. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with the Alora Home Health system has been excellent. The platform is user-friendly, reliable, and offers a comprehensive suite of features that streamline daily operations. From scheduling and documentation to billing and compliance, Alora makes every aspect of home health management efficient and straightforward. The customer support team is responsive and knowledgeable, always ready to assist with any questions or issues. I highly recommend Alora to any agency seeking to improve workflow and enhance the quality of care provided to patients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From scheduling and documentation to billing and compliance, Alora makes every aspect of home health management efficient and straightforward. The customer support team is responsive and knowledgeable, always ready to assist with any questions or issues #### Cons Not sure I have anything that I don't like. They are very good in all they do. Their training or education system is among the best. Customers can learn at any time they choose. From live classes to online videos. #### Reasons for choosing Alora Home Health Because they cover both Medicare and Medicaid, other companies dont #### Reasons for switching to Alora Home Health Because HHA Exchange was not covering Medicare patients at the time --- ### Why alora? - Overall rating: 5/5 - Reviewer: Emily P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Alora Home Health has been positive. The system effectively streamlines both clinical and administrative workflows, making it easier to manage patient care, documentation, scheduling, and billing all in one platform. I particularly appreciate the mobile and offline charting capabilities for field clinicians and the quality assurance tools that help maintain compliance and accurate documentation. While there is a learning curve and some areas—like reporting, form customization, and certain billing workflows—could be more intuitive, the benefits in efficiency, integration, and oversight outweigh the challenges. Overall, Alora has been a reliable and valuable tool for supporting our home health operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Alora Home Health is its all-in-one platform that streamlines both clinical and administrative workflows. The integration of OASIS assessments, visit documentation, EVV, scheduling, and billing in a single system significantly reduces the need for multiple tools and improves efficiency. I also appreciate the mobile and offline charting capabilities, which make it easier for clinicians in the field to document accurately and in real time. Additionally, the quality assurance and compliance features, such as the OASIS analyzer and pre-billing QA checks, help ensure accurate documentation and reduce errors before they impact reimbursement. Overall, the system makes managing home health operations more organized, compliant, and user-friendly. #### Cons What I liked least about Alora Home Health is that some areas of the system can feel clunky or unintuitive, particularly when navigating between multiple tabs or modules. The learning curve for new users can be steep, especially for clinicians who are primarily focused on patient care. Additionally, while the system offers robust functionality, certain features—like form customization, alerts, and advanced reporting—could be more flexible or easier to configure. Finally, the billing and A/R workflows can be somewhat complex, requiring extra attention to ensure accuracy and efficiency. #### Reasons for switching to Alora Home Health Since we previously used Waystar and then transitioned to Alora, it’s clear that our agency values integration and simplicity across both clinical and administrative operations. At this point, unless we see a significant increase in denial rates or inefficiencies in revenue cycle management, continuing with Alora remains the most practical approach. That said, if financial performance—such as denials or payer complexity—becomes a greater strategic concern, it may be worth exploring a hybrid solution or considering a transition to a more advanced EHR like MatrixCare, provided the ROI justifies the change. --- ### Great Software - Overall rating: 5/5 - Reviewer: Katrina T. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and navigate! Everything you need right in one program. Keeps everything in one place and makes it easy to find. #### Cons Nothing. It is great product! Works best on 2 separate screens to keep from having to toggle back and forth. --- ### Payroll/Billing CSR - Overall rating: 4/5 - Reviewer: Brian A. - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Very good. Very few complaints other than the one mentioned above. Very pleased with the service overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very user friendly system. Even if I am not sure of what to do, a customer service rep always takes the initiative to help us out. #### Cons Its highly dependent on the internet. If the internet fails, it sets us back for a while. They sometimes run into some glitches but they get quickly resolved. #### Reasons for switching to Alora Home Health It was very expensive and was not very user friendly. It was time consuming to resolve issues. --- ### Alora Review - Overall rating: 5/5 - Reviewer: Laura K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I have had a very positive experience using Alora. I appreciate that we can always get help by a live CSR, and we are never required to start a ticket and wait for assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Alora Home Health is extremely user friendly. In this industry every moving part may need to be done in multiple ways. Alora does a wonderful job at coming up with solutions to these challenges. #### Cons While posting remittances we are unable to apply the payments to individual line items (dates of service). You can only post to the general invoice/claim. There is a comment line, but it does not allow enough space to give needed detail. This makes it harder to complete claim follow up. #### Reasons for switching to Alora Home Health Our agency was loosing too much money. Careficient could never get us running smoothly. --- ### Amazing Overall - Overall rating: 5/5 - Reviewer: Felicia D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We have relied on them since our company was founded. I want to emphasize how user-friendly the software is for both clinicians and administrators. It offers a wide range of features that are straightforward to use, without requiring you to adopt unnecessary measures or tracking options you don't need. Many tracking options and features can be enabled or disabled, allowing you to customize the system to fit your agency's and individual clinicians' requirements. The help desk and support team stand out for their exceptional friendliness and expertise. They have training videos which I use to orient staff initially to the software. The on boarding for each new feature is extremely thorough and not rushed. I cannot say enough about my satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alora is our electronic medical records software for our home health care agency. It has ease of tracking items such as signatures and staff credentials to stay up to date and compliant with CMS requirements. It has e-fax abilities to send documents needing signatures to physicians. It has easy oasis uploading and billing abilities and tracking. It takes care of our EVV requirements.Alora has been an ideal software, meeting all the needs of our home health care agency. #### Cons I like it all overall but if you want something that is flashy, alora isn't it. At the beginning it left a lot to want for PT/OT documentation but they are continually taking feedback and making improvements. #### Reasons for choosing Alora Home Health Easier to use, better price, better on boarding. --- ### Alora Home Health Software is worth the price - Overall rating: 5/5 - Reviewer: Emmanuel A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Using Alora Home Health has really transformed how our agency runs. It’s not just software, it’s become the backbone of our daily operations. Tasks that used to take hours, like reconciling visits and managing documentation, are now much faster and more accurate. The visibility it gives into staff productivity and patient care has made decision-making easier and more strategic. Overall, it’s helped us run a smoother, more efficient agency while keeping both our team and our patients happier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Alora Home Health is that it keeps everything in one place. Scheduling, clinical documentation, and billing all work together seamlessly, which makes managing our agency much easier. It’s intuitive to use, reduces paperwork, helps ensure compliance, and the support team is responsive whenever we need help. Overall, it really streamlines daily operations and saves time. #### Cons What I like least about Alora Home Health is that some tasks take extra clicks, and certain reports or customizations are a bit limited. The interface can feel a little dated. These are minor issues, but improving them would make the overall experience even smoother. #### Reasons for switching to Alora Home Health Not getting value for money, especially with EVV. --- ### Seamless Switch to Excellence: Alora Delivers on Every Promise - Overall rating: 5/5 - Reviewer: CAPRI M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Everything Alora promised about migrating to their platform has proven 100% accurate—no hype, just results. Their team has been phenomenal throughout the transition, exceeding expectations at every turn and providing hands-on support that made the process seamless. We're blown away by their unparalleled customer service and couldn't be happier with our decision to switch. Alora isn't just a software provider; they're a genuine partner in success! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora. While we've encountered a few minor issues—mostly user errors—Alora's support has been exceptional. Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider. [sensitive content hidden] stands out for her extraordinary knowledge of the Alora Home Health platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays. She pinpointed exactly what needed to be fixed and resolved the issues in real time. Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly. We're ecstatic to have found a true partner in Alora, one that supports fast, accurate accounting and truly cares about helping us serve our clients. Highly recommended! #### Cons None whatsoever! We've had zero issues—Alora has exceeded expectations in every way. They have exceeded our expectations in every aspect. --- ### register nurse - Overall rating: 5/5 - Reviewer: Maria s. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Friendly to work on.Easy to navigate and a lot of self explanatory making easy to work with and make less mistake on documentation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Is telling you how many errors you have before you close your note or the oasis and is very helpful to have you right documentation in place and you have someone available to help you and if they don’t have the answer they look the answer and is something that I love the most the system and the IT group is working with is a good team #### Cons no found noting yet in this category to be able to say it. I don’t have noting bad to say and also when we have some questions you have someone available to guíe you so no have nothing to complain about is a good system --- ### Alora is awesome! - Overall rating: 5/5 - Reviewer: Allison Z. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It has been great, nothing but wonderful things to say. It is easy to use and the customer support is unmatched #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very User Friendly. Easy to follow and find things on the main page. The lay out on the main page and side tabs are clearly labeled and you know exactly where to go to find the areas you are looking for. #### Cons N/a I do not have any cons thus far, it has been a wonderful experience for me since I have been using the platform. --- ### Alora Review - Overall rating: 5/5 - Reviewer: Marcus S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered alora has been great to our agency and makes the user experience amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of access and simplified integration that the platform uses. #### Cons There is not much that I don’t like about the software. The software is very efficient and well put together. #### Reasons for choosing Alora Home Health Cost and ease of access --- ### Alora - Overall rating: 5/5 - Reviewer: Ashley J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I think Alora Home Health is very useful and helpful in patient care coordination between multiple disciplines. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like how easy it is to use and the flow of information to other tabs #### Cons When you do have an issue it seems hard to get it resolved in a timely manner #### Reasons for switching to Alora Home Health To integrate the home health aides --- ### Alora Home Health Software - Overall rating: 5/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support - Hands down the best customer support there is #### Cons reporting- Improvement needs made to reports --- ### Alora - Overall rating: 5/5 - Reviewer: Gena E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Alora has aided in coming into compliance with EVV and also with billing streamlining. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Alora seems to be well suited for visit to visit nurse charting. There is also nice flow from OASIS to Plan of Care. We have had occasional difficulty with times from visit notes not transferring to times on the scheduler upon completion of nursing visit notes. Overall, nursing is satisfied with Alora. #### Cons Occasional "glitch", for example with visit times not flowing from note to scheduler. #### Reasons for switching to Alora Home Health to be compliant with EVV and streamline billing --- ### Administrative assistant/ Office manager/ Billing Manager - Overall rating: 5/5 - Reviewer: Isabelle O. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered On the Classic Version we do not have a place to put comment when the patient has a change on the profile. For the New Web version on the Oasis there is no name and date the person who made change on the Oasis. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Alora is easy software to use, to access and manage with the help of the windows that the programmer created for the client to be able to use. This software gives opportunity to any user whatever the level of computer knowledge to use it without worrying about the improvement of the work; you do not try to think too much to do the work. It is software that does not require much computer knowledge for its use. It is software that accepts the whole level of study to use it. #### Cons What concerns me the most after the webinar training there are no certificates provided to encourage all those who have taken the training that will allow the motivation and the participation of the user to follow the software update and some changes rules from CMS --- ### Excellent Customer support - Overall rating: 5/5 - Reviewer: mohini c. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customizable. Parameters driven making it scalable. Well integrated with the DDE , Clearing houses and SANDATA for EVV transmission. #### Cons Because it is highly parameterized. Nursing staff finds it difficult to make proper use of it's customizing features. Initially, they take time to understand the information flow. I highly recommend to introduce incident reporting template. Nurses don't use communication log properly to report incidents. A/R Module is tedious. --- ### Streamlined software for easy charting. - Overall rating: 5/5 - Reviewer: Audrie H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use software for daily charting. #### Cons Complicated process in the beginning to start. #### Reasons for switching to Alora Home Health Horrible customer service --- ### Owner - Overall rating: 5/5 - Reviewer: Madina H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is wonderful, the software is easy to learn. Also Alora has a training video that is available that you can always go back and educate your self. #### Cons So far I am very satisfied, I don't know what the future will bring. --- ### An Example of Going Beyond - Overall rating: 4/5 - Reviewer: Judy W. - Industry: Hospital & Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 4.5/5 - Functionality: 3.5/5 #### Pros With the screens that I work with daily (not on the clinical side), I like the ease of having almost all the options on the admission screen to where I can go from one screen to the next and still be within the patient's file. I have the ability to write emails within the software and create a separate folder within the mail to store those. I like it when Alora "predicts" or anticipates my date range, etc., does spell ck (wish all screens had that), F5 capability (again wish more screens had that), bringing over data from previous admission on a re-admit (still bug on med profile being addressed/rolled out), and of course....last but not least the customer service is so helpful. #### Cons The lag time in enhancements, the process of how enhancements & possible bugs are fixed based on how many customers have expressed concern over that same issue, & lack of flexibility within some screens. See some of the items mentioned in the first question. --- ### Great Company Through and Through - Overall rating: 5/5 - Reviewer: Kristi D. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered I just want to say after all of the demos and conversing back and forth with other software companies before making my final decision, I must say it was all worth it, when you know you made the right decision. Alora has proved themselves to be not only the company that I chose to put all of my agencies documents in their hands but also a company that I can depend on. They are available late hours which is very important for us in the Pacific timezone. The support staff is awesome and very knowledgeable of the software. Issues are resolved promptly, prices are fair and my nurses love it. I definitely picked a winner with Alora and I am proud to say so. Thank you guys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Availability, assessable, web-based, scanning capability, and easy to use #### Cons The only thing I don't like is that you can't view the scanned documents from the Alora Plus (web-base) but you can view it from Classic (desk version). I was able to voice this concern with the owner (whom is not hard to get a hold of (another plus)). --- ### Alora Review - Overall rating: 4/5 - Reviewer: cathie b. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once we learn the program, it is pretty easy to navigate. #### Cons Too many tabs to use and can become confusing where to navigate. There is not anything in written form for us to refer to when we have questions. --- ### Great Software - Overall rating: 5/5 - Reviewer: Abi B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and ability to complete documentation quickly. #### Cons Plan of care orders and goals could be copied from previous plan of care when doing a recertification. --- ### Easy to set up - Overall rating: 5/5 - Reviewer: Jessica T. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how simple this system is to use and train people on. It never takes me long to get people to navigate where they need to. #### Cons I’ve had a bad experience with customer service before but it was corrected internally and she is no longer an issue. --- ### Payment summary issue - Overall rating: 4/5 - Reviewer: David R. - Industry: Hospital & Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3.5/5 #### Pros Very helpful and work to get issues resolved. Everyone is quite professional and personal at the same time. #### Cons The system has glitches in it making my job more difficult to work around the issues ie; there is still not a fix in Alora for the same billing code, same date with different shifts to populate on a single line item on the claim. This causes the claim when submitted electronically to see the second line item as a duplicate entry and does not pay causing me to change it in the other online system. This can be time consuming if there are a lot of entries and a lot of claims in this situation. --- ### Excellent program from an excellent company - Overall rating: 5/5 - Reviewer: Johanna O. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for unspecified - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I recommend Alora. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Alora Home Health Care is our primary business software. We use it for all functions related to the business including scheduling, HIPAA compliant patient and caregiver information storage, administrative level tracking of employees via a convenient telephony system, and company financial electronic paper trails. Alora is the soul of our agency and without it, we would be lost. #### Cons The customer service department is not always easy to reach but when you get someone on the phone, or someone calls you back, you feel like you are very special to them. They take your problems very seriously and they know what they are doing. ## More reviews [Next reviews](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/reviews/?page=2) --- Alora Home Health Reviews, Pros and Cons - 2026 Software Advice