--- title: "Deltek Polaris Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Deltek Polaris. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Deltek Polaris is a good fit for you!" source_url: "https://www.softwareadvice.com/product/2130-Polaris-PSA/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time and Expense Software](https://www.softwareadvice.com/psa/time-and-expense-comparison/) / [Deltek Polaris](https://www.softwareadvice.com/product/2130-Polaris-PSA/) / Deltek Polaris Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/2130-Polaris-PSA/) Reviews [Alternatives](https://www.softwareadvice.com/product/2130-Polaris-PSA/alternatives/) # Deltek Polaris User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 212 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 146 reviews (69%) - 4 stars: 58 reviews (27%) - 3 stars: 8 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Always a good one and looking forward to next gig - User interface looks good - It is easy to navigate and use. When I needed help updating my profile and timesheet, customer service responded very quickly. ### Most mentioned cons - Reporting is broken, you need to fully remove time then reimport it or it will glitch and show time that isn't there anymore. - Maybe punch in and punch out is not relevant for us as employees don't want to do entries so many times - Generally positive experience but very frustrating to be contacted every quarter with the same renewal email a month before we know how many licenses we need. And every quarter we tell them to contact us a week before renewal so we can finalize the license count. ## Deltek Polaris customer reviews Showing reviews 1-25 of 212 (page 1). ### Timesheet Template - Overall rating: 4/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Design - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Flexibility and easy to use. #### Cons The drop down list in the Project/Task entry has a limit on the number of records to show. --- ### Great app for companies which has Payroll system. - Overall rating: 5/5 - Reviewer: Ali A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, very useful application for the needs of tracking and collection emplyee time punch. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It tracks the real time of connected applications, it is a huge help for the billing and finance department. It can also be used as part of the Replicon app which helps trackin employees clockin and clock-outs. For billing uses and submitting hours worked for review to the payroll team. #### Cons It is a bit confusing when it comes to clock-in and clock-out, as it is not smart enough to automate when making time adjustments. #### Reasons for switching to Deltek Polaris My company decided, I did not have any inpute for the change. --- ### Good tool, if you aren't a power user - Overall rating: 3/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered The people are great, but you need project managers who actually manage projects properly to help in the development of the tool that is primarily a tool to manage projects. Sure its a time card entry system, but for what? Managing projects and the hours against them. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Gen 2 was good. Gen 3....challenging. Good effort, but missing the mark for real project managers and managers of time entry data. #### Cons I am challenged by this product as of late. We integrate MS project to Replicon, but to change dates and update tasks takes an additional interface (RIA) once you reload your updated MS project schedule. Additionally when you reload the new schedule to update task availability, the incorrect task information is loaded so you have to use the RIA tool to fix it. Now the RIA tool has issues also. I have spent the better part of a year trying to help troubleshoot this tool with date formatting issues, configuration of your Replicon system to properly accept your entries. only to reload the RIA interface tool and have the formatting/syntax changed to something completely unknown. Tech support is very friendly and eager to help, but software developers don't know what they don't manage or use. Explanations can take several interface calls, emails and machine takeover interactions. I am getting to the point where this is more trouble than it's worth or maybe I just need something more powerful. There is also some customization, but again it is limited since project managers need different views and the ability to manipulate data, the way it's presented and overall presentation to the team. Column widths are not adjustable so a column with a single or two digit number might be 30 points wide and a text box containing a long task description might be 15 points across. #### Reasons for choosing Deltek Polaris Looking for a potential replacement now. --- ### Datastrong's Review - Overall rating: 5/5 - Reviewer: Krista G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy this product is to use by someone who isn't as "technical" as most. I love that there is always someone from customer service around to help me out. #### Cons It's more expensive that other tools we looked at, which is why we only utilize for timesheets, time off and expenses. #### Reasons for choosing Deltek Polaris The format of the timesheets was the biggest factor for us. I can't remember who else we looked at because it was almost 3 years ago. #### Reasons for switching to Deltek Polaris Your timekeeping is a lot easier for consultants to add multiple projects over multiple days. #### Vendor response We're delighted you found our solution user friendly, straightforward and accessible. It is wonderful to hear that we were able to provide you with the superior experience we strive to provide for all our customers. We also appreciate your feedback on pricing - Replicon prides itself in making the highest quality workforce management software accessible to everyone at various price points, and will keep this in mind moving forward. Replied February 2020 --- ### Flexible and Functional - Overall rating: 5/5 - Reviewer: Drema H. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Replicon works hard to provide a product that allows you to manage your business in the best way possible. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The custom fields available for Projects, Tasks, Users, Expenses, etc. make the software easily customizable for your unique business needs. Having an in-house IT expert isn't necessary to maximize usage. A data driven person who understands the business needs is a perfect person to choose how to best utilize these fields. #### Cons Believe it or not, the limited number of custom fields at the project level - mind you, there are 20 of them - but our business has found useful purpose for all of them and could gladly use more. Additional fields are available, but they are not reportable, so have limited value. #### Reasons for switching to Deltek Polaris Replicon is a much more robust system for project, expense, and time management --- ### Replicon Review TimeBill and TimeOff - Overall rating: 5/5 - Reviewer: Gayle R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Our experience from the onset was great! From our initial meeting with the sales team until the system handover by the implementation team. This process took just 6 weeks. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Timebill 1. Timesheet Capturing - Users find the application easy to use and in particular the mobile app. Timesheet capturing can be done the moment the consultant has completed the required work. 2. The estimated cap on Project/Task allows for better time management. 3. Report Writer is easy to use with unlimited customized reporting for the Project Managers. 4. Report schedules which allow for customized reports to be sent to directly to clients/departments on a set date. Timeoff 1. Realtime processing of Timeoff with the employee continually knowing leave balances. 2. Allows managers to see full team availability, in order to plan rollouts successfully. #### Cons Timebill 1. Unable to copy a repeating task/subtask within a project. This makes capturing of SLA tiresome as each repetition has to be created in its entirety. #### Reasons for switching to Deltek Polaris The pervious system could not meet the requirements. We previously used Replicon and the transition back after 4 years was seamless, the easy of use was the same, however there has been major development in the back end. --- ### One of the most intuitive tools out there when managing projects and tracking time spent on projects - Overall rating: 5/5 - Reviewer: Stephen N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered The Replicon team are very experienced and fantastic to work with It's been very easy to use and manage Managing projects has been made much more efficient and users are more engaged with the system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very easy to use Wide range of options for use Very easy to manage UI is really easy to navigate #### Cons Limited ability to customise, however, this makes it easier to manager, use the out of the box functionality and it will be very easy to manage Not a lot of data to track changes made in certain areas of the UI but given it's easy to use, the rate of error is less, so doesn't really cause major issues #### Reasons for choosing Deltek Polaris Intuitive, easy to use and comprehensive package #### Reasons for switching to Deltek Polaris Very complex system that we were struggling to manage and we weren't able to utilise the features they had and as a result we were using only 30% of the system while paying for 100% of the system. --- ### [SENSITIVE CONTENT HIDDEN] - Excellence in service and an absolute expert. - Overall rating: 5/5 - Reviewer: Tori M. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Great, [SENSITIVE CONTENT HIDDEN] really made this happen for us! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That we could customize it in so many ways! #### Cons none to speak of we really like Replicon #### Reasons for switching to Deltek Polaris Freshbooks wasn't customizable at all and there were not a lot of options with it. --- ### Very easy to use - provides us with lots of customizable reports. - Overall rating: 5/5 - Reviewer: Daria T. - Verified reviewer: Yes - Industry: Dairy - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our staff love Replicon - easy to use for them. Lots of customizable reports for management. Tracks time spent on projects, time off and imports data to our accounting software too. #### Cons I really don't have anything I don't like about Replicon. We are a small off ice under 25 staff members and I find Replicon suits our needs. We don't use half of the features, but it is still affordable! --- ### Replicon is effective time booking system - Overall rating: 5/5 - Reviewer: Shabbir Abbas C. - Verified reviewer: Yes - Industry: Investment Banking - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I have excellent experience usuing this application for time booking and management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's interactive time booking features and the ability to define the projects at multiple level of segregation makes it an efficient time management and booking system. #### Cons Nothing much to mention but attimes performence specially when user clicks the submit is a concern area. #### Vendor response Thank you for taking the time to share your valuable feedback. We are thrilled to hear that providing our clients with the most efficient timekeeping and project services we can offer is paying off. We're sorry to hear that your experience with the performance fell short of expectations. We want to make things right. Please feel free to reach out to us so we can handle this issue right away. Replied October 2019 --- ### Replicon sets the standard! - Overall rating: 5/5 - Reviewer: Michael T. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Our experience with Replicon has been exceptional throughout the process. As a systems integrator with over 20 years experience, I have worked with a lot of software vendors and I wish they had all been like Replicon - Product is rock solid in its performance/stability, flexible in allowing us to handle all our needs, implementation was smooth with a very strong and responsive project manager from Replicon. Support once in production has been exemplary with quick responses, knowledgeable support personnel and real answers/solutions. Really can't say enough good things about the experiences. These folks set the standard on how SaaS tools and implementations should do. Way thumbs up! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the fact that Replicon was structured in a way that aligned with our Time Tracking needs well yet was also flexible enough to be adjusted to our unique requirements (which we have quite a few of!). The form factor on the mobile device is particularly good which is important for us as that is how the majority of our employees with use the software. Integration with SalesForce was a breeze. #### Cons Nothing material that comes to mind. We've been on the platform for about a year now and had has no concerns. #### Reasons for switching to Deltek Polaris Flexibility, features --- ### Perfect for our needs - Overall rating: 5/5 - Reviewer: Daria T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using this for years - both staff and management like it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software does exactly what we need - keeps track of hours worked on projects, time off (vacation, sick, etc),and overtime. Has preset reports or you can easily make your own. We do not use 1/2 of the features available - but that doesn't hamper us in anyway. Staff can access Replicon from their computer or phone - very easy to use. Time off requests are easy to send and easy to approve/disapprove and you are able to add comments. We can easily import time costs into our accounting software to keep our reporting current. #### Cons So far there is nothing I don't like. It is very user friendly. #### Vendor response Thank you for taking the time to leave us such a great review and for giving us this proverbial pat on the back. We assure you that we will continue to strive to deliver great client experiences consistently. Replied August 2019 --- ### Great useful software. Be prepared for a long implementation cycle. - Overall rating: 5/5 - Reviewer: Chuck D. - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of scheduling taking less time to do it. Able to fine tune our cost structure due to the instant knowledge of the daily labour cost of a project #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of report generation allows us to track our labour cost per project much closer than we ever have. Scheduling 300 people, and replacing people on the schedule, is much easier than our previous spreadsheet method. #### Cons The implementation process was extremely frustrating and took much longer than it should. In tow separate implementations, the project manager changed part way through the process. The project managers don't appear to be very knowledgeable about the client needs. For example, we had to do all of the research for holiday pay rules by province. This is something that should be baked into the system. For expense reporting, we had to do the research for the sales tax formulas. We would also prefer paying on a monthly subscription basis as we do with most other software, however Replicon requires an annual payment up front. #### Vendor response Thank you for the feedback Chuck. We've shared the feedback regarding implementation to the relevant team. Your Account Manager will get in touch with you to discuss. Replied May 2017 --- ### Quality product, good service - Overall rating: 5/5 - Reviewer: Meredith B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been the administrator of my company's Replicon account for about five years. I'm considered the Replicon expert here. Overall I really like Replicon's portal and functionality. I get a lot of useful information and answers to questions from the community forum. They are very good at providing quick and helpful support when necessary. I would definitely recommend it for other companies. #### Cons There are some features of Replicon that could be improved or applied. Usually when something is brought up in the community forum regarding a feature that Replicon does not currently incorporate, they let us know that the development team will be made aware of the request. --- ### Effective tool for tracking time - Overall rating: 4/5 - Reviewer: Jeffrey C. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Replicon Web Timesheets helps us track time against the projects, as well as track R&D activities, and provides productivity metrics for our team to use to self-improve our business processses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The main time-sheet is very straightforward to enter time records into. We use the reports heavily as well (see comments below), as well as tracking progress on specific projects and tasks. #### Cons Reports are limited in that you cannot setup a fiscal year for reports to divide by fiscal year quarters. Nor is there a nice way to export the data into our own in-house reporting tool to synchronise with other accounting related reports. We have some project check point reports that we have run 3 separate reports in order to get all the data we need, which is annoying but not the end of the world. Also, the holiday calendar requires each holiday date to be entered manually instead of standing rules. --- ### Daily Use! - Overall rating: 5/5 - Reviewer: Guadalupe R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to navigate and use. When I needed help updating my profile and timesheet, customer service responded very quickly. #### Cons I have nothing negative to say about this platform! --- ### using Replicon for the last 12 years - a review by an administrator - Overall rating: 4/5 - Reviewer: Cecilia C. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Overall it is easy to use. It has become a software that we rely on on a daily basis. I find the Support Team are quick to respond and seem determined to solve any issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros In our field (Architecture and Planning) we have multiple Clients, multiple Projects and several tasks to keep track of under each Project. It is critical for our organization to track time under these tasks and Replicon makes it easy to set this up and easy to run the Reports that we need for billing and cost analysis. #### Cons I find that setting up reports is not intuitive and we often require help from the Replicon Support team in order to create the reports we need. --- ### I find replicon very user friendly generally - Overall rating: 4/5 - Reviewer: Caroline A. - Industry: Public Relations and Communications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it you can keep all info in the one place (timesheets, expenses, time-off). As an administrator, I find it easy to navigate between user profiles and to configure most settings. Customer services are always on hand to answer any queries and their response turnaround time is very good. #### Cons the reporting function can be a bit complex at times esoecially when trying to create customised reports. Also, the way you add clients to a user timesheet is a bit time-consuming as you first need to go into each specific client & project before you can add the user's name to it. It would be easier if you could have a client list in each user profile and you could simply tick the names of the clients that they need access to (not sure if that's doable of course) --- ### Replicon Review - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fast and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Replicon is user friendly and efficient. I can set up new users in a few minutes. I can review and approve hours and expenses with just a few clicks. Customer service is very good. they are very responsive and easy to understand. #### Cons No issues with the software. It was easy to use and there are many videos to watch about additional functionality. #### Vendor response We are so grateful for your kind words. Thank you for taking the time to leave this thoughtful review. We are thrilled to hear that you find our solution robust and user-friendly (as intended!). Rest assured we will continue to provide the best service we can offer. Replied October 2019 --- ### More than competent support allows for quick changes and problem solving - Overall rating: 4/5 - Reviewer: Gibson H. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros they support system is top notch, this allows for quick customization and changes made by the professionals at Replicon. this combined with a simple interface means that my bosses and co-workers are able to input information and retrieve it in the manor that they wish with out having the fight the system. back of house style support is also possible and the main administrator tools are almost always enough to solve any problem. #### Cons The system is robust but when it isn't designed for something it is almost totally incapable of adjusting to the changes. the reports system can be somewhat limiting especially when they have very little output formats and are of course more limited than using equations in programs like Excel --- ### Overall, an excellent product - Overall rating: 5/5 - Reviewer: Joshua A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Capabilities, Customizability, Security #### Cons Somewhat outdated UI, the more useful features of the software can be hard to utilize. #### Reasons for switching to Deltek Polaris Primarily the reduced cost of operation and increased reliability of data #### Vendor response Thank you for taking the time to leave a review. It is wonderful to hear that you find our solution configurable and secure. We also appreciate your feedback regarding our UI. We would love to hear your thoughts, and use your valuable feedback to deliver a better customer experience. Please feel free to contact us at your convenience, so we can learn how to make your experience even better. Replied October 2019 --- ### Replicon Gen 3 - Overall rating: 4/5 - Reviewer: Diane G. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered The accounting department particularly likes the reports that are available. It gives you a good picture of how a project is going, who is available for a project etc. Our Replicon customer support has been amazing in helping resolve certain issues for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the software as it has all of your time keeping information in one place. Access to reports etc is very helpful #### Cons IAG upgraded to the Gen 3 version Octover 2019. There was a learning curve for sure but each week I am more experienced and move around the software with more confirdence. --- ### Replicon Lover - Overall rating: 5/5 - Reviewer: Andrea F. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Replicon successfully brings together many layers of our operations in one software program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and functionality are great Customer service is fast and reliable #### Cons Sometimes I am looking for more functionality options but I know they are working on updates constantly #### Vendor response We are thrilled that you took the time to leave us this great review. Ease of use is one of the founding pillars of Replicon, and we take pride in providing outstanding service to each and every client. Rest assured we will continue to provide the best service we can offer down the road. Replied September 2019 --- ### Record It - Overall rating: 4/5 - Reviewer: Derm B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Provides the ability to have archived info at your keyboard without having to comb through boxes, binders, desks etc. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Ability to store a lot of info related to a single topic. #### Cons Might need a bit of practice to add external documents 9 (e-mail, fax etc) #### Vendor response Thank you for your kind words. We really appreciate you taking the time to leave this review. We are delighted to hear that you find our solution agile and flexible. We love to know when we're right on track! Thank you once again for your honest feedback and your business. Replied September 2019 --- ### Chat with us - Questions answered! - Overall rating: 4/5 - Reviewer: LeAnn R. - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered My representative was very patient and helpful. He offered to have a call with me to ensure he was understanding my needs. Ultimately, we did not need a call but we were able to communicate and he provided me an answer I will be able to take to my team and inform of how we can use Replicon as we hoped. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am a new user to Replicon and am learning with many other project management users about the system. My experience with customer service has been wonderful today (this is my first interaction with the customer service chat team). The team member was very responsive and when he needed to have me wait, he asked me if I could wait while he further investigated my question and my need. Ultimately, he fully resolved my question and I will be able to provide my team with the information received today. #### Cons I am not able to quickly identify to which products my company subscribes. I had to engage with a representative to obtain a response. It would be nice if there were a way in my Replicon settings or information if I could find the information for myself. ## More reviews [Next reviews](https://www.softwareadvice.com/product/2130-Polaris-PSA/reviews/?page=2) --- Deltek Polaris Reviews, Pros and Cons - 2026 Software Advice