--- title: "The Asset Guardian (TAG) Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of The Asset Guardian (TAG). Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if The Asset Guardian (TAG) is a good fit for you!" source_url: "https://www.softwareadvice.com/product/21750-The-Asset-Guardian-TAG/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [The Asset Guardian (TAG)](https://www.softwareadvice.com/product/21750-The-Asset-Guardian-TAG/) / The Asset Guardian (TAG) Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/21750-The-Asset-Guardian-TAG/) Reviews # The Asset Guardian (TAG) User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 12 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.7/5 - Value for money: 4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 6 reviews (50%) - 4 stars: 5 reviews (42%) - 3 stars: 1 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## The Asset Guardian (TAG) customer reviews Showing reviews 1-12 of 12 (page 1). ### Solid product with very knowledgeable support staff - Overall rating: 4/5 - Reviewer: Jared G. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros NAV integration Web and client software interfaces Ability to add related requirements to WOs for warehouse to process #### Cons Lacks some desired reporting/KPIs Inability to create more than one PWO for recurring tasks (must complete first one to generate the next one) #### Reasons for choosing The Asset Guardian (TAG) We choose TAG because it integrates with our Dynamics NAV ERP. --- ### Above & Beyond - Tool to Cut Down Unnecessary Costs resulting from Reactive Maintenance! - Overall rating: 5/5 - Reviewer: Rami H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OEM partner highly professional, highly supportive and responsive, and easy to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Date meter policy and Preventive Maintenance features, as they bring along massive cost savings on reactive maintenance, which could be sometimes outrageously expensive to deal with. Highly modular, intuitive and easy to use software. Sets a standard for industry best-practises, as it streamlines and simplifies maintenance procedures and operations to a great extent, increasing insight levels, control and productivity. Provides clear, all-encompassing view of equipment hierarchy, especially for large plants that use a massive number of equipment/parts/etc... #### Cons Could benefit from some integration with the standard Fixed Assets module. Could use a slightly better integration with standard item consumption within TAG work order processing. Some features still desired for outsourced maintenance, where third party companies are contracted to provide equipment replacement/repair. #### Reasons for choosing The Asset Guardian (TAG) More pleasant and professional experience while dealing with the TAG team / personnel. More verifiable references for TAG. TAG provided a highly better degree of fit to our client's requirements. TAG has more experience in the industry. Clearer TAG product roadmap and better company spending on R&D --- ### Project Setup , Development and Coaching - Overall rating: 3/5 - Reviewer: Sakasha M. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As we continue to improve our process it was refreshing for our team to integrate and digitalized work orders with Tag to establish a program. It has helped eased our technicians to schedule fixed maintenance items, accenting production activity smoothly helping their day to day activity. From an administration front, modules or functional error, technical assistance was provided to resolve any issues .During audit activity, records and attachments such as certificates and pictures help the team retrieved data which shows process are improving and working . #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Being in the beginning stages of establishing a Preventative Maintenance programs for our work order flows and equipment maintenance. Technical support were always readily available to guide and assist to establish the flow and vision of the program. They are very detailed in establishing our company's data and setting up software with one on one training to clarify any questions or concerns. #### Cons Training videos or platform should of been establish with the program to guide basic software functions to help users train staff effectively or understand what type of errors could occur and how to fix it. Formatting and functions can be improved for example, ease of updating grammatical changes instead of depending on technical support to importing tables and reuploading a single wording . There should also be ease of simplicity in creating and rearranging equipment ID's/ asset from an administration level to accommodate growth in processes in the company. Accessing some functions are not very intuitive as to may clicks are required to access the function or just general navigating formatting of interface .Reporting of general Tag updates could be migrated to a video formatting instead of descriptions to give visuals aid of interface changes to guide users a bit better of product changes. When resolving technical issues , we should be allow to work or a select a technician that is familiar with our previous issues moving forward when resolving future ones. #### Vendor response Thank you for sharing your feedback and for highlighting how TAG has helped digitize and optimize your asset management processes. We’re glad your technicians are experiencing smoother scheduling and that our support team guided you through the early stages of your preventative maintenance program. We also appreciate your constructive feedback. A few updates that may help: • Since your implementation, we launched the Service Hub with click-by-click training capsules and resources for onboarding and daily use. • We introduced a more guided TAG Academy process to streamline training and reduce reliance on support. Access here: https://service.verosoftdesign.com/sign-in. • On user experience: as you are working in Business Central, a rep will contact you to walk you through TAG Mobi, our new mobile interface with more intuitive navigation. Your insights are invaluable, and we look forward to ensuring your team continues to get the most from your EAM system. Replied September 2025 --- ### TAG Maintenance software - Overall rating: 5/5 - Reviewer: DON W. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered The process to get the system loaded and the training were outstanding. The biggest benefit to our team was that the training was conducted by someone with extensive knowledge of how to use the software and not just a software expert. This was invaluable as this is a new concept for us and enabled us to better think about how to setup and use the software based on practical user experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software provided us with an effective means of organizing and managing our equipment maintenance. It integrates well with our core ERP system (Microsoft Dynamics NAV 2017) and that was a critical interface in our selection of a CMMS system. #### Cons I'm not a user, but I haven't heard user complaints - so nothing specific that I can point out. #### Reasons for choosing The Asset Guardian (TAG) Key considerations for us were: cost of system (implementation and ongoing maintenance); features for CMMS management; and integration with our existing ERP system. TAG was the only software we reviewed that checked all the boxes. --- ### My View of TAG - Overall rating: 4/5 - Reviewer: Shawn S. - Verified reviewer: Yes - Industry: Plastics - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TAG has given Garner Industries a great way to track the activates of our Maintenance Department and to schedule out our technicians time throughout the day. TAG is also a common place for our technicians to document equipment problems, conditions and any preventive maintenance performed for all to see. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TAG is a very useful way to track all maintenance activities on equipment/assets. From the way it keeps track of any up-coming machine maintenance, producing work orders or to tracking past maintenance activities/machine break downs. #### Cons TAG is not as easy to use as some other CMMS software....there is a learning curve to TAG, especially if a new user has never used NAV before. #### Reasons for switching to The Asset Guardian (TAG) Software was very old and would not work on current computers and did not want to up-grade to a newer version of the same program. --- ### TAG product and support is awesome!!! - Overall rating: 5/5 - Reviewer: Julia S. - Verified reviewer: Yes - Industry: Paper & Forest Products - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We now have a successful work order process. The maintenance folk are using this daily. Support when needed was always available throughout the whole process #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how easy it is to use and we had buy in from all of our end users because of how easy and quick it is to get what you. Red from the program. #### Cons You have to do a little leg work to have it set up the way you want it. But put the time in at the beginning and it will be easy once you go live. #### Reasons for choosing The Asset Guardian (TAG) Easy of use and works with our purchasing/inventory program #### Reasons for switching to The Asset Guardian (TAG) Not very user friendly and no support --- ### Maintenance as a service game changer - Overall rating: 4/5 - Reviewer: Tim C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Having prior knowledge if the ERP software arena and how strong Microsoft was with NAV/BC the seamless addition of TAG for CMMS as a service was perfect. #### Cons It may be more process related as we change our offerings. We offer testing and maintenance and our testing of equipment may not convert to a maintenance customer. We are still determining the optimal setup and data management process. #### Reasons for choosing The Asset Guardian (TAG) The competition is not as focused on the end to end solution as TAG is. TAG offers a complete solution to address back office and field efficiencies and drive value to our customers. --- ### Great product, excellent support - Overall rating: 4/5 - Reviewer: Dean P. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! Great team to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integrates well with Navision and has met our needs well. #### Cons I'd like to see more variety of reports available. #### Reasons for choosing The Asset Guardian (TAG) Best value with the features we were looking for. #### Reasons for switching to The Asset Guardian (TAG) Software needed to be compatible with Navision. --- ### Comments for Review TAG Your It - Overall rating: 4/5 - Reviewer: JIM C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. An improvement over-all from our last CMMS #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very customizable. I see the potential for tracking asset/equipment in a multiple responses. just need some tweeking. I am already testing this now in Live. #### Cons TEMP/DMP Module. managing the order of work procedures. SUCKS VERY BAD. There just needs some tweeking on this and you would gave a great product. This area is friendly. I owuld bet that a maintennce person is not involved much here!! --- ### Perfect integration with Microsoft Dynamic NAV - Overall rating: 5/5 - Reviewer: Émilie B. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered Pros : TAG is perfectly embedded in Microsoft Dynamic NAV ERP. Seamless integration. Easy to use. We are a TAG partner since 2013. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you Replied February 2016 --- ### Excelente herramienta para gestionar activos, tiempo etc. - Overall rating: 5/5 - Reviewer: Carlos T. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 10000+ employees - Product usage: Used monthly for free trial - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Me ayuda a reducir tiempos en proyectos, agilizando procesos y aumentando la rentabilidad #### Cons Más respuesta en menos tiempo por parte del área de soporte --- ### Very usefull - Overall rating: 5/5 - Reviewer: Harold b. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Very complete solution #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Great! Thanks! Replied March 2016 --- The Asset Guardian (TAG) Reviews, Pros and Cons - 2026 Software Advice