--- title: "Groove Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Groove. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Groove is a good fit for you!" source_url: "https://www.softwareadvice.com/product/224461-Groove/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Sales Tracking Software](https://www.softwareadvice.com/crm/sales-tracking-comparison/) / [Groove](https://www.softwareadvice.com/product/224461-Groove/) / Groove Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/224461-Groove/) Reviews [Alternatives](https://www.softwareadvice.com/product/224461-Groove/alternatives/) # Groove User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 146 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 106 reviews (73%) - 4 stars: 35 reviews (24%) - 3 stars: 4 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It's great if you're looking for a cheaper sales engagement tool as it has all the basic necessities to streamline sequences for sales reps. - Additionally, the program offers a unified platform for managing activities, allocating assignments, and monitoring progress on projects, improving overall effectiveness and accountability. - Groove's features have positively impacted my client and prospect outreach and engagement through tracking, reporting, making certain outreach attempts easier, and more. ### Most mentioned cons - It lacks some functionalities that other tools have, such as SalesLoft and Outreach. - The biggest negative is the lack of urgency by their support team whenever we need issues resolved. - Regular technical glitches while logging in ## Groove customer reviews Showing reviews 1-25 of 146 (page 1). ### Great tool to align Customer Success and Sales - Overall rating: 5/5 - Reviewer: Chad H. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a very positive experience with Groove and I would highly recommend the product as a communication tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy. Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial. #### Cons I often found out that the Salesforce.com integration was broken for a user after the fact. It would be helpful to have sent alerts to the admins. --- ### Great Tool - Overall rating: 5/5 - Reviewer: Nicole B. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have't had any issues with Groove. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the email tracking. It's always a plus to know when your email has been opened or read. I also love the fact that I can set a reminder on the actual email. #### Cons I wish that we could send multiple personalized emails to clients. For example, I would like to say Good Morning Mr. or Mrs. XYZ but have the body of the email verbiage remain the same. There are times we need to send 20 emails to customers all at once but do not want to have all of the email addresses visible to other clients. --- ### Makes Mass Communication Easy - Overall rating: 5/5 - Reviewer: Angela A. - Verified reviewer: Yes - Industry: E-Learning - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can have so many saved templates to be able to reach everybody that I need to in a timely manner. #### Cons I wish you could have a specific schedule for every day's date vs one general weekly schedule in the calendar. --- ### Game changing tool - Overall rating: 5/5 - Reviewer: Sam S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a huge proponent of Groove. It makes my life easier and helps my organization maximize value from our investment in Salesforce. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I absolutely love Groove and it's ability to power my sales engagement. The integration with Gmail and Salesforce are seamless. It works like a charm. #### Cons I have no complaints about this software and would recommend it for any organization that uses Salesforce. --- ### Consolidate team email in one spot - Overall rating: 5/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love Groove and have enjoyed using it for the past year and a half! Everything can be found in my team's folder and new templates can be uploaded easily. #### Cons It can be difficult to integrate new teammates into this software. However, we have had a mostly positive success rate. --- ### Essential tool for integrating email with Salesforce - Overall rating: 4/5 - Reviewer: Dan N. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Groove is a necessity for our teams to work across email accounts and Salesforce. It makes recording email interactions quick and easy. #### Cons There are some limitations in that you can only view a certain number of cases when Grooving an email to a Salesforce record, and there is no way to choose the order in which those cases appear. Ideally it would be great to either display all cases, or present the cases with most recent first. --- ### Why Groove Works For Me - Overall rating: 5/5 - Reviewer: Mike N. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since I started using Groove, I now know when my emails are opened, so it makes for an easy follow-up, and I know how to handle the recipient. Works like a charm, every time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy, and I don't have to waste a lot of time learning new things #### Cons Nothing to dislike. Its a perfect tracking system. --- ### Lifesaving Resource - Overall rating: 5/5 - Reviewer: Tiffany B. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Groove has made it easier to email students from my web browsers instead of their Salesforce page, allows students to put time on my calendar via online, which is a little less intimidating and allows them to have control over their schedule. For students, who I need to keep more accountable I can see when and how many times they opened it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great tool for logging items into Salesforce, an amazing tool to check when and where an email was opened. , allows students to book time directly on my calendar. #### Cons I do not like some items in the groove sceduler, ex. use must always re name the meeting title even if it a preset one. --- ### Groove is wonderful - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Groove works seamlessly with gmail. I am able to create templates incredibly fast and implement a wonderful work flow. The analytics are extremely helpful to know what emails to use and how to refine them to create better open rates. #### Cons The only con is a positive because when there is an update, you have to refresh gmail. Nothing big, but sometimes annoying (they are just making it better). --- ### Shake your Groove thang, yeah yeah - Overall rating: 5/5 - Reviewer: Jaryd H. - Verified reviewer: Yes - Industry: Music - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to scale my prospecting through gmail, with it logging everything into Salesforce. You can set up your prospecting flow with calls, email, LinkedIn interactions, etc. They keep up to date on the latest prospecting methods and give you the ability to automatically log it in Salesforce. ALSO, the calendar feature allows prospects to access my google calendar by clicking the Book a Meeting link in my signature. I love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It streamlines my sales process like I would want software to streamline my sales process. It integrates beautifully with my GMAIL and Salesforce apps. #### Cons Can't really think of anything to hate on. I like it. --- ### Groove is easy! - Overall rating: 5/5 - Reviewer: Steven C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive as it helps me with email tracking and good templates to work into follow-ups and conversation-starting. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful features are: -e-mail tracking -creating flows and tracking flow activity -easy to use -seamless with salesforce #### Cons An aspect that can be improved is the navigation of automated emails. I found myself having a hard time figuring out how to stop a flow that has already started but the support team helped me navigate as the send was going out. It didn't stop all the emails but a good majority of them. --- ### Great platform for oral and verbal communication - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Don't have to rely on too many software for communicating with colleagues in various modes. One software acting for too many solutions which makes my life lot easier #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The detailed statistics which it produces showing our timelines we spend on meeting. This feature is unique and fascinating. #### Cons Regular technical glitches while logging in --- ### My Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great and helps me do my job #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the ease of it. Being easily able to add in leads from Salesforce and then send mass emails. #### Cons I wish you could edit current flows more easily especially adding in different features --- ### Great tool for streamlining customer onboarding - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Groove has been awesome for us! Great customer service as well. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Groove has simplified scheduling with a high volume of customers. Plus it's awesome that it integrates with many of the other tools we use for automation and CRM. Cuts out the hassle of back-and-forth communication with customers in order to find a time that works for everyone. #### Cons There are some current scheduling limitations/design flaws when it comes to creating buffers between meetings-- it is difficult to schedule calls that start at the top or middle of an hour while allowing for a 10+ minute buffer. --- ### Time emails effectively - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are better able to see everyday email effectiveness and productivity across our team. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Groove allows you to calendar emails and time delivery that works best for your recipient. No more sending emails at with improper timing because you and your recipient are in different time zones. Groove also allows you to see who is opening, clicking, and responding to your emails. #### Cons Groove does not allow you to see when an email has been forwarded. This can lead to inaccurate data for opens & clicks. --- ### Better service your customers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Groove provides us the ability to enhance our email communications with our clients and provides great intelligence to our service representatives on how clients are responding to their communications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ability to integrate Salesforce into Gmail as well as provide our service team members with tools to make their lives easier when it comes to communicating with our clients #### Cons There is really not much to dislike with Groove so long as you are OK with the per user cost that you will incur. --- ### Great for Salesforce Integration and Template Sharing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been pretty good! I believe most are happy with it and now that I have more usage with it, it is a pretty powerful tool. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Groove makes it really easy to craft email templates for GTM features. This allows our teams to collaborate and keep a cohesive voice. Additionally, it is really easy to create email campaigns to engage our customers. #### Cons Formatting can be a tad difficult and learning how to use the platform wasn't as easy I thought it would be. Additionally (and this could be our own Salesforce Integration), when we switched to Groove from just a straight Gmail integration, I lost all of my previous emailing syncing. So that was not ideal! --- ### Easy, intuitive and syncs with Salesforce - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use, its very intuitive and helpful to have the on line for quick questions. I also love that it integrates with Gmail and Salesforce and that you easily add someone to a Groove Flow from Salesforce or use a Groove template while creating an email in Gmail. #### Cons If I have access to many folders of templates I have to scroll through to find the one I want. --- ### Easy and streamlined automation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the organization of my workflows. I feel I can maximize productivity with Groove #### Cons Implementation was a bear. However, once it was up and running, it’s been smooth sailing. --- ### Essential sales automation tool from a young company who is quick to adapt - Overall rating: 5/5 - Reviewer: Brian H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Groove overall is a well thought out piece of software that has a bright future. The pricing is great for the value that you receive from the tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce. Groove's support team is amazing and quick, and willing to put in user requests for new features. #### Cons There are still some features missing but more are being added everyday. I would love for more customized emails to be able to be created (some that could include image templates, etc.). --- ### Ease of Groove: - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Groove has been great! It has really helped my team out a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Groove is such a great feature that really helps my team track prospects better and really helps us with our follow up strategy. It is also a great tool of organization for keeping all of our canned emails in one place. #### Cons The only thing I do not like is if an email has the same subject line they are clumped together in a thread and then I can't tell which prospect actually opened the email. --- ### Amazing Customer Service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great experience- the customer success/support team is amazing- they answer questions same day and are always willing to do an ad-hoc training or quickly jump in to diagnose a problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is pretty basic for email tracking- we mostly purchased it to make sure our sales reps were logging all of their activity and for the "Flows" feature. The flows feature is great and allows sales reps to set up pre-defined cadences an emails, overall it allows for more organization and time management from our sales reps. #### Cons Sometimes the admin features can be a little weird- it can be difficult to login as another user if you are trying to diagnose a problem since groove tries to login through gmail. --- ### Groove filled in the gaps where Sales Force lapsed - Overall rating: 4/5 - Reviewer: Miranda S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive. I have had at least 4 or 5 calls with Sage and he is always helpful and open to our feedback about how their features work with our dual sided market #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Groove helped our dual sided market place connect our data with our 2 different types of clients and allow us to use merge fields and email tracking. I dont know what I would do with out the live updates of our sales outreach. #### Cons CVC import is difficult to use. The Flow interface is not always intuitive. I also wish the sales force reports were dynamic with flows. For example if the the report changes, the flow recipients' should change with the update. --- ### Great sales engagement platform for growing sales orgs - Overall rating: 4/5 - Reviewer: Bobby P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are really enjoying Groove as our sales engagement tool. We are hoping to see more powerful integrations built with auto dialers (like Orum) and conversation intelligence tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Really easy implementation and great onboarding/customer support. Data and analytics are helpful and not overwhelming. Love the Omnibar Chrome Extension as well. Scheduling tool and email/calendar syncing has been great. #### Cons Our team has experienced quite a few bugs while using Groove, but most have been fixed quickly. Integrations with other systems seem somewhat limited. The team has also highlighted that the Groove dialer can be glitchy and is not the most efficient. --- ### Great for time and email management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using templates for quick email composition and reminders to follow up on communication sent out makes me a more efficient employee, I don't know what I'd do without Groove. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Setting up follow up emails, using templates, and syncing tasks with the calendar feature make Groove invaluable to my daily work performance. Setting up flows for outbound campaigns is so simple, with reporting on open rates, click throughs, etc. that are extremely helpful for follow up action. #### Cons It would be nice to have A/B testing capability on email flows. While setting up concurrent flows is nice, it would be helpful to have comparisons within the same campaign. ## More reviews [Next reviews](https://www.softwareadvice.com/product/224461-Groove/reviews/?page=2) --- Groove Reviews, Pros and Cons - 2026 Software Advice