---
title: "Momence Software Reviews, Demo & Pricing - 2026"
description: "Review of Momence Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/product/225841-Ribbon/"
page_type: "product"
language: "en"
---

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Momence

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Overview

[Reviews](https://www.softwareadvice.com/product/225841-Ribbon/reviews/)[Alternatives](https://www.softwareadvice.com/product/225841-Ribbon/alternatives/)

# Momence Review

Custom quote Free version Free trial 1 plan

Wondering if Momence is right for your organization?

Our Yoga Studio Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Momence

3.9

[(76)](https://www.softwareadvice.com/product/225841-Ribbon/reviews/)

Pricing

Pricing available upon request

### About Momence

Momence provides monetization and CRM tools for managing live, on-demand, and in-person content. The ticketing function integrates with existing websites and apps. Businesses can use the platform to sell tickets for events or gated content. It includes a video library with unlimited storage, and users can integrate with other applications like Zoom. Registration is automated to encourage sign-ups, and users can purchase tickets for groups and individuals. Options are also available for subscriptions, memberships, and other digital content.The system manages the registration of attendees for live, in-person, and even hybrid experiences. Users can also offer gated digital content, including live events, conferences, and education sessions. Momence software provides marketing support through its built-in CRM functionality, including community feeds, SMS features, and email outreach tools. In addition to desktop access, the software also offers mobile apps for iOS and Android devices.

Do you work for Momence? [Manage this product listing](https://www.g2.com/products/momence/claim_requests/new?auto=true)

Wondering if Momence is right for your organization?

Our Yoga Studio Software selection experts can help you in 15 minutes or less.

## Momence User Interface

## Popular Momence Alternatives

Main Product

Momence

3.9

[(76)](https://www.softwareadvice.com/product/225841-Ribbon/reviews/)

Ratings Breakdown

-   3.92Ease of use
-   3.76Value for money
-   3.69Customer support
-   3.87Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Calendly](https://www.softwareadvice.com/scheduling/calendly-profile/)

4.7

[(4169)](https://www.softwareadvice.com/scheduling/calendly-profile/reviews/)

Ratings Breakdown

-   4.69Ease of use
-   4.52Value for money
-   4.44Customer support
-   4.54Functionality

Pricing

Starting at $10.00 per month

Get Price

Alternative Product

[Google Calendar](https://www.softwareadvice.com/scheduling/google-calendar-profile/)

4.8

[(4349)](https://www.softwareadvice.com/scheduling/google-calendar-profile/reviews/)

Ratings Breakdown

-   4.78Ease of use
-   4.82Value for money
-   4.40Customer support
-   4.67Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/)

4.7

[(3692)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/)

Ratings Breakdown

-   4.62Ease of use
-   4.65Value for money
-   4.63Customer support
-   4.55Functionality

Pricing

Starting at $23.99 per month

Get Price

Alternative Product

[Goldie](https://www.softwareadvice.com/salon/goldie-profile/)

4.8

[(1173)](https://www.softwareadvice.com/salon/goldie-profile/reviews/)

Ratings Breakdown

-   4.81Ease of use
-   4.65Value for money
-   4.75Customer support
-   4.62Functionality

Pricing

Starting at $19.99 per month

Get Price

Alternative Product

[Doctoralia for Specialists](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/)

4.7

[(416)](https://www.softwareadvice.com/appointment-scheduling/doctoralia-pro-profile/reviews/)

Ratings Breakdown

-   4.67Ease of use
-   4.17Value for money
-   4.45Customer support
-   4.57Functionality

Pricing

Starting at €69.00 per month

Get Price

## Momence Pricing and Plans

Momence has one plan. Custom is custom-priced.

Free versionFree trial

Custom

Contact Vendor for Pricing

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### How does Momence pricing compare to alternatives?

Explore how Momence's pricing and plan options compare with top alternatives below.

| Product | Starting price | Free trial | Free version | Value for Money |
| --- | --- | --- | --- | --- |
| Momence3.9[(76)](https://www.softwareadvice.com/product/225841-Ribbon/reviews/) | Free | Available | Available | 3.8 |
| [Calendly](https://www.softwareadvice.com/scheduling/calendly-profile/)4.7[(4,169)](https://www.softwareadvice.com/scheduling/calendly-profile/reviews/) | $10.00 /user/mo | Available | Available | 4.5 |
| [Google Calendar](https://www.softwareadvice.com/scheduling/google-calendar-profile/)4.8[(4,349)](https://www.softwareadvice.com/scheduling/google-calendar-profile/reviews/) | Pricing available upon request | Available | Not available | 4.8 |
| [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/)4.7[(3,692)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) | $23.99 /mo | Available | Not available | 4.6 |
| [Goldie](https://www.softwareadvice.com/salon/goldie-profile/)4.8[(1,173)](https://www.softwareadvice.com/salon/goldie-profile/reviews/) | $19.99 /mo | Not available | Available | 4.6 |

Momence3.9[(76)](https://www.softwareadvice.com/product/225841-Ribbon/reviews/)

* * *

Starting price

Free

Free trial

Available

Free version

Available

Value For Money

3.8

-   [Calendly](https://www.softwareadvice.com/scheduling/calendly-profile/)4.7[(4,169)](https://www.softwareadvice.com/scheduling/calendly-profile/reviews/)
    
    * * *
    
    Starting price
    
    $10.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Available
    
    Value For Money
    
    4.5
    
-   [Google Calendar](https://www.softwareadvice.com/scheduling/google-calendar-profile/)4.8[(4,349)](https://www.softwareadvice.com/scheduling/google-calendar-profile/reviews/)
    
    * * *
    
    Starting price
    
    Pricing available upon request
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.8
    
-   [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/)4.7[(3,692)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/)
    
    * * *
    
    Starting price
    
    $23.99 /mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.6
    
-   [Goldie](https://www.softwareadvice.com/salon/goldie-profile/)4.8[(1,173)](https://www.softwareadvice.com/salon/goldie-profile/reviews/)
    
    * * *
    
    Starting price
    
    $19.99 /mo
    
    Free trial
    
    Not available
    
    Free version
    
    Available
    
    Value For Money
    
    4.6
    

## Momence Features

-   Popular features found in Yoga Studio
    
    Attendance Tracking
    
    Billing & Invoicing
    
    Calendar Management
    
    Client Management
    
    Event Management
    
    Facility Scheduling
    
    Online Booking
    
    Online Payments
    
    Registration Management
    
    Staff Management
    
-   More features of Momence
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Appointment Management
    
    Appointment Scheduling
    
    Attendance Management
    
    Automated Scheduling
    
    Availability Indicator
    
    Availability Management
    
    Booking Management
    
    Calendar Sync
    
    Capacity Management
    
    Certification Tracking
    
    Class Management
    
    Class Scheduling
    
    Client Database
    
    Client Portal
    
    Client Profiles
    
    Communication Management
    
    Conferencing
    
    Confirmations/Reminders
    
    Contact Database
    
    Contact Management
    
    Credit Card Processing
    
    Customer Accounts
    
    Customer Database
    
    Customer History
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Discount Management
    
    Dues Management
    
    eCommerce Management
    
    Electronic Payments
    
    Email Management
    
    Email Marketing
    
    Email Reminders
    
    Email Templates
    
    Employee Management
    
    Employee Scheduling
    
    Engagement Tracking
    
    Event Calendar
    
    Event Scheduling
    
    Event Ticketing
    
    Event Tracking
    
    Exercise Library
    
    Fitness Plan
    
    For Dance Studios
    
    For Yoga/Pilates Studios
    
    Group Scheduling
    
    Instructor Management
    
    Inventory Management
    
    Invoice Management
    
    Lead Capture
    
    Live Streaming
    
    Marketing Automation
    
    Member Accounts
    
    Member Communication
    
    Member Database
    
    Member Directory
    
    Member Portal
    
    Membership Management
    
    Membership Renewals
    
    Member Types
    
    Mobile Access
    
    Mobile Alerts
    
    Mobile App
    
    Multi-Location
    
    Online Registration
    
    Payment Processing
    
    Point of Sale (POS)
    
    Presentation Streaming
    
    Real-Time Analytics
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Real-time Scheduling
    
    Real-Time Updates
    
    Recurring Appointments
    
    Recurring/Subscription Billing
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Resource Scheduling
    
    Room Booking
    
    Scheduling
    
    Self Check-In/Check-Out
    
    Self Service Portal
    
    SMS Messaging
    
    Social Media Integration
    
    Student Management
    
    Surveys & Feedback
    
    Task Management
    
    Task Scheduling
    
    Team Management
    
    Third-Party Integrations
    
    Timesheet Management
    
    Transaction History
    
    Video Conferencing
    
    Video Streaming
    
    Visitor Management
    
    Visitor Registration
    
    Wait List Management
    
    Website Integration
    

## Momence Integrations

Stripe Payments

Integration rated 3.7 from 17 reviews

Shopify

Integration rated undefined from -1 review

Squarespace

Integration rated undefined from -1 review

Webflow

Integration rated undefined from -1 review

Wix

Integration rated undefined from -1 review

WordPress

Integration rated undefined from -1 review

See all 8 integrations

## Momence User Reviews

## Momence customer ratings

- Overall rating: 3.9/5
- Total reviews: 76

### Rating distribution

- 5 stars: 45 reviews (59%)
- 4 stars: 8 reviews (11%)
- 3 stars: 8 reviews (11%)
- 2 stars: 4 reviews (5%)
- 1 star: 11 reviews (14%)

### Secondary ratings

- Ease of use: 3.9/5
- Value for money: 3.8/5
- Customer support: 3.7/5
- Functionality: 3.9/5

---

### Good software, very poor support when it matters most.

- Overall rating: 3/5
- Reviewer: Chase H.
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: 3-5 years · daily
- Reviewed: April 2026
- Review source details: This review was submitted organically. No incentive was offered

Momence works well day to day when things are running smoothly — the class management, custom questions, and backend navigation are solid. However, when a critical failure occurred it became clear the support infrastructure hasn’t kept pace with the platform’s growth. Small business owners depend on their software working reliably and on being taken care of when it doesn’t. On both counts, Momence fell short when it mattered most.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 1/5
- Functionality: 4/5

#### Pros

Fairly priced at $250/month for what it offers. The software is straightforward to learn and easy to navigate once you know the backend. Class booking works well, and the custom intake questions are genuinely useful for segmenting a diverse client base. As a site plugin it looks clean and professional.

#### Cons

A payment capture failure caused transactions to appear successful at checkout while nothing was actually collected on the studio side — yet charges appeared on my clients’ end. My staff had no way of detecting this. I was sent around a support loop that lacked urgency, contacted by 10+ different agents with no continuity, and received no proactive communication for over a week. Once resolved, I was advised to re-approach clients for payment with no explanation of what went wrong. When I submitted a documented damage claim, the billing team offered fixed compensation, refused escalation, and closed the conversation. For a platform whose core function is processing payments, this fell significantly short. The external booking page also feels inconsistent with the rest of the site experience. This is not the first time I’ve encountered reliability issues with the platform.

---

### Do not recommend.

- Overall rating: 1/5
- Reviewer: Rachel W.
- Industry: Fine Art
- Company size: 2-10 employees
- Product usage: less than 1 year · daily
- Reviewed: March 2026
- Review source details: This review was submitted organically. No incentive was offered

Terrible experience. Do not recommend. So much time wasted trying to figure out the product without help from onboarding.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

I liked that it had the potential to streamline operations, CRM, enrollment and booking, appointment management, leads. It was supposed to be an all in one platform.

#### Cons

Terrible onboarding experience. Onboarder launched me before everything was set up and ready to go. Product was not easy to use. Client support was days away. I was continued to be charged after canceling the service. Sales team was not truthful in what the software could do.

---

### Promising Platform, but Bugs and Poor Support Hurt the Experience

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: less than 1 year · daily
- Reviewed: December 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, my experience was disappointing. Momence has a lot of potential, but it feels like a platform that’s still in development. I spent too much time troubleshooting issues, re-doing tasks, and chasing support for solutions. If reliability and seamless operations are important, there are other platforms that offer a smoother, more dependable workflow. Momence just wasn’t stable or intuitive enough for my needs.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 2/5
- Customer support: 1/5
- Functionality: 2/5

#### Pros

The concept behind Momence is great; An all-in-one platform for scheduling, memberships, events, and communication. The interface is clean, the customer-facing pages look professional, and the automation options have real potential. When everything works, it can streamline a lot of operational tasks.

#### Cons

The platform is very buggy, and features don’t always work the way they’re advertised. Managing classes, memberships, and customer data often feels clunky, and the navigation isn’t intuitive. Reporting tools are limited and sometimes inaccurate, which makes decision-making harder. The biggest frustration, though, is the customer support; slow response times, inconsistent answers, and very little proactive help when something breaks. For a platform that’s supposed to simplify scheduling and client management, it often creates unnecessary friction.

---

### Beware — don’t share your data.

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: less than 1 year · daily
- Reviewed: August 2025
- Review source details: This review was submitted organically. No incentive was offered

I’m a wellness studio owner who was misled by Momence, a Y Combinator–funded technology company co-founded by Harvard Business School [sensitive content hidden]. On a recorded Zoom sales call, their sales team misrepresented a core integration to induce me into a contract. I run an appointment-only business and made my needs clear. They reassured me their class and appointment software would work. It didn’t. I gave them full onboarding access to my business system and invested weeks of time setting up their platform, preparing to switch. Only the day before launch did they finally admit their appointment scheduling platform could not actually do what they promised. That isn’t a simple mistake — that’s fraudulent inducement. When I asked for proof that my data was deleted, they sent a sham “certification” signed only as “Authorized Representative.” No name, no title, no accountability. When I sent them a proper certification letter requiring a real officer’s name and signature, they refused to sign and ignored my deadline. Their legal team now hides behind vague “litigation hold” language instead of certifying deletion. This isn’t how professional studio management software should behave. A company claiming to be an all-in-one platform for studios, gyms, spas, and dance schools should not be lying to close sales, mishandling data, and refusing accountability. * Business owners: Protect your trust and your client relationships. Don’t risk them on Momence. * Investors: Ask yourselves if this is really how a Y Combinator technology company should be operating. Dishonest. Evasive. Unprofessional.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

- The interface looks modern on the surface. .

#### Cons

- Fraudulent inducement — sales team misrepresented integrations. - Wasted weeks setting up only to learn the platform couldn’t deliver. - Sent a fake deletion letter signed only as “Authorized Representative.” -Refused to sign a proper certification with a real name/title. -Evasive “Momence Legal” emails instead of accountability. - Not a trustworthy appointment scheduling platform.

---

### Momence - A good health/wellness scheduling system!

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Hospital & Health Care
- Company size: 51-200 employees
- Product usage: less than 1 year · daily
- Reviewed: October 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling , livestreaming, payment processing - for our health/wellness arm of the business

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

Extremely easy to use from the administrative side

#### Cons

Clients occasionally report glitches in payment processing as well as receiving links to class signups at the beginning of their payment cycle - this has been an ongoing issue and has always been resolved, but sometimes it has taken up to 5 days to resolve

---

### Great system appointment and health based features have some ways to go, and data migration approach needs significant improvement

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: less than 1 year · daily
- Reviewed: February 2024
- Review source details: This review was submitted organically. No incentive was offered

I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment processor fees are very high 2) the limited options for payment integrations and 3) no HIPCAS or HealthPoint health fund claims integration 4) subscription fees are in US so you are paying extra for that from concession fees 5) which I think has been the biggest let down by far was the migration. It's left a very bitter taste in my mouth, and I think the worse part is the lack of genuine care shown for how the gaps in the migration processes affects business owners, the lack of ownership of the gaping holes in the process and what seems like no desire to even consider reviewing the process for improvement.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future.

#### Cons

The biggest draw back for me was the data migration. I'm utterly disappointed that 1) they did not disclose how limited there import approach was, in fact it was the opposite 2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it 3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments payment as taken by the person that imported them on the date of the import rather that the original data) 4) the team didn't think to look at anomalies or confirm anything with me or do any data checks or reviews before committing the data it's been 2 months and my data is still useless. The thing the migration team did really well which I thank them for is consolidating duplicates and importing our gift cards.

---

### Momence is on my winning team.

- Overall rating: 5/5
- Reviewer: Marsha M.
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: 1-3 years · daily
- Reviewed: November 2023
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I have had a very positive experience with Momence. It took a bit to retrain my senior members to work the new platform when I switched from another product, but most people just coming into the experience say it is very straightforward and easy to navigate.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

They are pro active at keeping the software updated and adding new features that enhance the customer experience and the admin experience.

#### Cons

Sometimes I have to do a workaround if an instructor wants something that the software just isn't set up for. But I have always been able to find a workaround.

---

### Seamless Business Enhancement with Momence

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Health, Wellness and Fitness
- Company size: 11-50 employees
- Product usage: 1-3 years · daily
- Reviewed: November 2023
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I can't speak highly enough about Momence and the transformative impact it has had on our business operations. The leads functionality has streamlined our lead management process, providing an intuitive and efficient way to capture, organise, and convert leads seamlessly. The integration of Momence Sequences has been a game-changer in our customer experience strategy. It has allowed us to create and implement personalised, automated campaigns that have significantly enhanced our engagement with clients. The ability to create visually appealing email campaigns from a single platform has had significant cost and time savings. The support from the Momence team has been exceptional. Their responsiveness and commitment to customer success make them a standout partner. Sometimes it feels like they are reading our minds - we often think of a feature/enhancement only to have it realised the next day! Momence has become an indispensable tool in our business toolkit, and we're excited about the continued growth and innovation it brings to our operations.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I love the simplicity of Momence. There are no complicated interfaces - everything makes sense and is easy to set up and use. Momence has thought of almost everything you need to run a successful studio and has brought it together in one platform. This means there is no need for complicated 3rd party links to CRM tools or leads management software or a seperate video hosting platform for on-demand classes/courses. Momence puts you in total control of your client journey from prospect to member.

#### Cons

I think Momence can do better in terms of client education. While I can find most of what I am looking for, sometimes the explanations are not overly detailed or don't have a business use case. This could be because they are continually innovating and improving their product. I can envision a "Momence Academy" with step by step guides of all the features and how they can benefit your business. I'm sure it's on the roadmap!

---

### Extremely happy and impressed with Momence

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Industry: Recreational Facilities and Services
- Company size: 11-50 employees
- Product usage: less than 1 year · daily
- Reviewed: March 2023
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

First and foremost, our customers prefer it over other software we have used. We spend far less time trouble-shooting client booking issues with Momence than with previous software. On the back end, we find Momence to be very user-friendly. Set-up was pretty easy; it took a lot of time because of the size of our operation, but we were fully supported every step of the way. The software is very intuitive so we really didn't need much support. We love the flexibility available in programming classes, events, appointments, retreats and semesters (series), and the options for how far out to display classes to the public separate from what displays to us on the back end. Momence combines in-person and virtual classes into one for payroll purposes, saving me a lot of time compared to WL. Analytics and Reports meet my business needs and they've been very responsive about suggestions for new reports. The marketing suite is great with tons of templates to use and options to build custom campaigns too. Support is super responsive and the techs all seem really knowledgable. I love this software.

#### Cons

There's not much that we don't like, which is why I'm writing this review after 6 months of use. I suppose I'd prefer it to cost less but I've learned that one gets what one pays for!

---

### Momence would be great if they actually started listening to their customers

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Health, Wellness and Fitness
- Company size: 11-50 employees
- Product usage: less than 1 year · daily
- Reviewed: November 2024
- Review source details: This review was submitted organically. No incentive was offered

Momence oversold and underdelivered. in the 6-7 months we've been a customer its actually gotten worse for us bc they no longer offer phone support - so getting ahold of someone who can actually help usually means emailing the co-founder, who will reply with brief non-answers that basically translate to : yes we hear you, no we don't care.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

clean interface is pretty much the only thing that's a pro, and the cons monumentally outweigh any pros. If you're considering momence, please for your time/sanity/wallets sake... DONT SIGN A CONTRACT WITH THEM

#### Cons

i hate how clunky and non-custmizable the embeddable widget is - momence does not care that their widget isn't mobile friendly. I also HATE they force you to give them a backlink from your website to momence.com improving their SEO - we pay you $300 go buy your own backlinks don't force us to promote your product. The review generation sucks you can't customize the messaging or sequences sent for reviews so good luck getting your clients to leave reviews from the "automation" momence provides The CRM is even worse. They allow you to create custom fields for data you collect in your FB ads, but they DO NOT allow you to create custom fields in your email or SMS messaging - imagine how infuriating it is for us for example - we have a massage studio and when people respond to our ads they give us a prefered appt time - we have to MANUALLY reply to each one bc momence doesn't have features CRMS from 5 years ago have. Yes i've reached out to their team about this numerous times and from the bottom all the way to the co-founders, they have brushed off the suggestion. Oh - lead management? you're forced to manage leads in small batches - of course they provided a CSV IMPORT feature but no CSV export feature (probably bc they want to make it as difficult as possible for customers to leave) But bc of the limitations of their CRM today their support suggested the only way i can get to that data is to manually export data (since the lead management panel only shows a limited number of fields the task of exporting a months worth of leads so we can actually contact them the way we want to? that will literally take hours and hours and hours) Which btw, if you like chat support from overseas by people who are still learning english, you will LOVE momence. If you expect competent support from people who know and understand their own product? Yeah keep looking, momence aint it.

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