--- title: "Momence Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Momence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Momence is a good fit for you!" source_url: "https://www.softwareadvice.com/product/225841-Ribbon/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Yoga Studio Software](https://www.softwareadvice.com/yoga-studio/) / [Momence](https://www.softwareadvice.com/product/225841-Ribbon/) / Momence Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/225841-Ribbon/) Reviews [Alternatives](https://www.softwareadvice.com/product/225841-Ribbon/alternatives/) # Momence User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 76 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.7/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 45 reviews (59%) - 4 stars: 8 reviews (11%) - 3 stars: 8 reviews (11%) - 2 stars: 4 reviews (5%) - 1 star: 11 reviews (14%) ### Most mentioned pros - The Teachers love it for the Substitution feature, How it seamlessly integrates into their Google Calendars, and how they can verify the accuracy of their payroll. - I also love its integration with META and Google for our Marketing efforts (Leads Funnels, Analytics, integrated forms, etc.) - The concept behind Momence is great; An all-in-one platform for scheduling, memberships, events, and communication. ### Most mentioned cons - you're forced to manage leads in small batches - of course they provided a CSV IMPORT feature but no CSV export feature (probably bc they want to make it as difficult as possible for customers to leave) But bc of the limitations of their CRM today their support suggested the only way i can get to that data is to manually export data (since the lead management panel only shows a limited number of fields the task of exporting a months worth of leads so we can actually contact them the way we want to? - They allow you to create custom fields for data you collect in your FB ads, but they DO NOT allow you to create custom fields in your email or SMS messaging - imagine how infuriating it is for us for example - we have a massage studio and when people respond to our ads they give us a prefered appt time - we have to MANUALLY reply to each one bc momence doesn't have features CRMS from 5 years ago have. - The bookkeeping function is not helpful because you don't really need all that transactional detail in your books. If you need to see where the revenue is coming from, you can just pull up the reports in Momence. ## Momence customer reviews Showing reviews 1-25 of 76 (page 1). ### Good software, very poor support when it matters most. - Overall rating: 3/5 - Reviewer: Chase H. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Momence works well day to day when things are running smoothly — the class management, custom questions, and backend navigation are solid. However, when a critical failure occurred it became clear the support infrastructure hasn’t kept pace with the platform’s growth. Small business owners depend on their software working reliably and on being taken care of when it doesn’t. On both counts, Momence fell short when it mattered most. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Fairly priced at $250/month for what it offers. The software is straightforward to learn and easy to navigate once you know the backend. Class booking works well, and the custom intake questions are genuinely useful for segmenting a diverse client base. As a site plugin it looks clean and professional. #### Cons A payment capture failure caused transactions to appear successful at checkout while nothing was actually collected on the studio side — yet charges appeared on my clients’ end. My staff had no way of detecting this. I was sent around a support loop that lacked urgency, contacted by 10+ different agents with no continuity, and received no proactive communication for over a week. Once resolved, I was advised to re-approach clients for payment with no explanation of what went wrong. When I submitted a documented damage claim, the billing team offered fixed compensation, refused escalation, and closed the conversation. For a platform whose core function is processing payments, this fell significantly short. The external booking page also feels inconsistent with the rest of the site experience. This is not the first time I’ve encountered reliability issues with the platform. --- ### Do not recommend. - Overall rating: 1/5 - Reviewer: Rachel W. - Industry: Fine Art - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Terrible experience. Do not recommend. So much time wasted trying to figure out the product without help from onboarding. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked that it had the potential to streamline operations, CRM, enrollment and booking, appointment management, leads. It was supposed to be an all in one platform. #### Cons Terrible onboarding experience. Onboarder launched me before everything was set up and ready to go. Product was not easy to use. Client support was days away. I was continued to be charged after canceling the service. Sales team was not truthful in what the software could do. --- ### Promising Platform, but Bugs and Poor Support Hurt the Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience was disappointing. Momence has a lot of potential, but it feels like a platform that’s still in development. I spent too much time troubleshooting issues, re-doing tasks, and chasing support for solutions. If reliability and seamless operations are important, there are other platforms that offer a smoother, more dependable workflow. Momence just wasn’t stable or intuitive enough for my needs. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The concept behind Momence is great; An all-in-one platform for scheduling, memberships, events, and communication. The interface is clean, the customer-facing pages look professional, and the automation options have real potential. When everything works, it can streamline a lot of operational tasks. #### Cons The platform is very buggy, and features don’t always work the way they’re advertised. Managing classes, memberships, and customer data often feels clunky, and the navigation isn’t intuitive. Reporting tools are limited and sometimes inaccurate, which makes decision-making harder. The biggest frustration, though, is the customer support; slow response times, inconsistent answers, and very little proactive help when something breaks. For a platform that’s supposed to simplify scheduling and client management, it often creates unnecessary friction. --- ### Beware — don’t share your data. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I’m a wellness studio owner who was misled by Momence, a Y Combinator–funded technology company co-founded by Harvard Business School [sensitive content hidden]. On a recorded Zoom sales call, their sales team misrepresented a core integration to induce me into a contract. I run an appointment-only business and made my needs clear. They reassured me their class and appointment software would work. It didn’t. I gave them full onboarding access to my business system and invested weeks of time setting up their platform, preparing to switch. Only the day before launch did they finally admit their appointment scheduling platform could not actually do what they promised. That isn’t a simple mistake — that’s fraudulent inducement. When I asked for proof that my data was deleted, they sent a sham “certification” signed only as “Authorized Representative.” No name, no title, no accountability. When I sent them a proper certification letter requiring a real officer’s name and signature, they refused to sign and ignored my deadline. Their legal team now hides behind vague “litigation hold” language instead of certifying deletion. This isn’t how professional studio management software should behave. A company claiming to be an all-in-one platform for studios, gyms, spas, and dance schools should not be lying to close sales, mishandling data, and refusing accountability. * Business owners: Protect your trust and your client relationships. Don’t risk them on Momence. * Investors: Ask yourselves if this is really how a Y Combinator technology company should be operating. Dishonest. Evasive. Unprofessional. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros - The interface looks modern on the surface. . #### Cons - Fraudulent inducement — sales team misrepresented integrations. - Wasted weeks setting up only to learn the platform couldn’t deliver. - Sent a fake deletion letter signed only as “Authorized Representative.” -Refused to sign a proper certification with a real name/title. -Evasive “Momence Legal” emails instead of accountability. - Not a trustworthy appointment scheduling platform. --- ### Momence - A good health/wellness scheduling system! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling , livestreaming, payment processing - for our health/wellness arm of the business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extremely easy to use from the administrative side #### Cons Clients occasionally report glitches in payment processing as well as receiving links to class signups at the beginning of their payment cycle - this has been an ongoing issue and has always been resolved, but sometimes it has taken up to 5 days to resolve --- ### Great system appointment and health based features have some ways to go, and data migration approach needs significant improvement - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment processor fees are very high 2) the limited options for payment integrations and 3) no HIPCAS or HealthPoint health fund claims integration 4) subscription fees are in US so you are paying extra for that from concession fees 5) which I think has been the biggest let down by far was the migration. It's left a very bitter taste in my mouth, and I think the worse part is the lack of genuine care shown for how the gaps in the migration processes affects business owners, the lack of ownership of the gaping holes in the process and what seems like no desire to even consider reviewing the process for improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future. #### Cons The biggest draw back for me was the data migration. I'm utterly disappointed that 1) they did not disclose how limited there import approach was, in fact it was the opposite 2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it 3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments payment as taken by the person that imported them on the date of the import rather that the original data) 4) the team didn't think to look at anomalies or confirm anything with me or do any data checks or reviews before committing the data it's been 2 months and my data is still useless. The thing the migration team did really well which I thank them for is consolidating duplicates and importing our gift cards. --- ### Momence is on my winning team. - Overall rating: 5/5 - Reviewer: Marsha M. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a very positive experience with Momence. It took a bit to retrain my senior members to work the new platform when I switched from another product, but most people just coming into the experience say it is very straightforward and easy to navigate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are pro active at keeping the software updated and adding new features that enhance the customer experience and the admin experience. #### Cons Sometimes I have to do a workaround if an instructor wants something that the software just isn't set up for. But I have always been able to find a workaround. --- ### Seamless Business Enhancement with Momence - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can't speak highly enough about Momence and the transformative impact it has had on our business operations. The leads functionality has streamlined our lead management process, providing an intuitive and efficient way to capture, organise, and convert leads seamlessly. The integration of Momence Sequences has been a game-changer in our customer experience strategy. It has allowed us to create and implement personalised, automated campaigns that have significantly enhanced our engagement with clients. The ability to create visually appealing email campaigns from a single platform has had significant cost and time savings. The support from the Momence team has been exceptional. Their responsiveness and commitment to customer success make them a standout partner. Sometimes it feels like they are reading our minds - we often think of a feature/enhancement only to have it realised the next day! Momence has become an indispensable tool in our business toolkit, and we're excited about the continued growth and innovation it brings to our operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the simplicity of Momence. There are no complicated interfaces - everything makes sense and is easy to set up and use. Momence has thought of almost everything you need to run a successful studio and has brought it together in one platform. This means there is no need for complicated 3rd party links to CRM tools or leads management software or a seperate video hosting platform for on-demand classes/courses. Momence puts you in total control of your client journey from prospect to member. #### Cons I think Momence can do better in terms of client education. While I can find most of what I am looking for, sometimes the explanations are not overly detailed or don't have a business use case. This could be because they are continually innovating and improving their product. I can envision a "Momence Academy" with step by step guides of all the features and how they can benefit your business. I'm sure it's on the roadmap! --- ### Extremely happy and impressed with Momence - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First and foremost, our customers prefer it over other software we have used. We spend far less time trouble-shooting client booking issues with Momence than with previous software. On the back end, we find Momence to be very user-friendly. Set-up was pretty easy; it took a lot of time because of the size of our operation, but we were fully supported every step of the way. The software is very intuitive so we really didn't need much support. We love the flexibility available in programming classes, events, appointments, retreats and semesters (series), and the options for how far out to display classes to the public separate from what displays to us on the back end. Momence combines in-person and virtual classes into one for payroll purposes, saving me a lot of time compared to WL. Analytics and Reports meet my business needs and they've been very responsive about suggestions for new reports. The marketing suite is great with tons of templates to use and options to build custom campaigns too. Support is super responsive and the techs all seem really knowledgable. I love this software. #### Cons There's not much that we don't like, which is why I'm writing this review after 6 months of use. I suppose I'd prefer it to cost less but I've learned that one gets what one pays for! --- ### Momence would be great if they actually started listening to their customers - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Momence oversold and underdelivered. in the 6-7 months we've been a customer its actually gotten worse for us bc they no longer offer phone support - so getting ahold of someone who can actually help usually means emailing the co-founder, who will reply with brief non-answers that basically translate to : yes we hear you, no we don't care. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros clean interface is pretty much the only thing that's a pro, and the cons monumentally outweigh any pros. If you're considering momence, please for your time/sanity/wallets sake... DONT SIGN A CONTRACT WITH THEM #### Cons i hate how clunky and non-custmizable the embeddable widget is - momence does not care that their widget isn't mobile friendly. I also HATE they force you to give them a backlink from your website to momence.com improving their SEO - we pay you $300 go buy your own backlinks don't force us to promote your product. The review generation sucks you can't customize the messaging or sequences sent for reviews so good luck getting your clients to leave reviews from the "automation" momence provides The CRM is even worse. They allow you to create custom fields for data you collect in your FB ads, but they DO NOT allow you to create custom fields in your email or SMS messaging - imagine how infuriating it is for us for example - we have a massage studio and when people respond to our ads they give us a prefered appt time - we have to MANUALLY reply to each one bc momence doesn't have features CRMS from 5 years ago have. Yes i've reached out to their team about this numerous times and from the bottom all the way to the co-founders, they have brushed off the suggestion. Oh - lead management? you're forced to manage leads in small batches - of course they provided a CSV IMPORT feature but no CSV export feature (probably bc they want to make it as difficult as possible for customers to leave) But bc of the limitations of their CRM today their support suggested the only way i can get to that data is to manually export data (since the lead management panel only shows a limited number of fields the task of exporting a months worth of leads so we can actually contact them the way we want to? that will literally take hours and hours and hours) Which btw, if you like chat support from overseas by people who are still learning english, you will LOVE momence. If you expect competent support from people who know and understand their own product? Yeah keep looking, momence aint it. --- ### Don't do it! Stay clear of Momence! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Stay clear as a small business! I've been trying to cancel my business account since October and was charged again today. I will now have to begin disputing charges on my credit card. There is no way to remove payment information, and when someone rarely responds to my request to cancel my business account, it is all talk and no action. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There isn't much to like. Although they were very responsive when I set up my business nearly two years ago, it was all downhill from there. #### Cons There is a lack of support and customer service. There is no easy way to cancel a business account. I've been trying to get someone to cancel my account for two months. In the meantime, I keep getting charged monthly, and I'm no longer using it. --- ### Good app but very slow and uninformed customer service lets them down - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Customer service makes the whole experience deeply frustrating. They could introduce tiers of priorities for queries. And have at least one actual developer to hand. They could have extra VIP support for a fee... So much that could be done. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Easy-ish to set up and manage. Easy to embed on website. Basic immediate support for the easier questions. Regular features. Economical compared to most booking systems. Momence are constantly improving and changing things. #### Cons Customer service are polite but they use a script and it is infuriating. They also have almost no understanding of the app or how it works. The answers they can give are very very limited. After spending a long time going round in circles explaining to them their own app, they then escalate it to the developers/. The developers usually take a week, or more to reply. This is of course of no use if you are running a class that day or have an event which needs marketing. Losing a week is a long time. The developers respond by email and if not resolved will take anything from a day to two weeks to respond. After a year I am being driven quite mad with this. The limitations on embedding on a website are problematic, You can only embed one type of class/ event per web page. So I am having to design my site around that. Momence are constantly improving and changing things, but this can often affect the price - hugely. Especially for smaller businesses like mine. So I have to keep an eye on this and find ways around some of their higher fees. They are catering less and less for roaming businesses, that don't have a permanent home. --- ### I have time. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. See above. Amazing to think of how much money I save each month (minimum $200/mo in savings) plus how much time I have to create content instead of uploading, downloading and sharing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Momence has taken me from 4 platforms to one. I used to have to record on zoom, upload to vimeo, send to clients and use the payment processing and booking through another platform. Momence does this all automatically, reducing my work hours and my expenses by a substantial amount. It is affordable. The help desk is unbelievable for me and also for my clients -- timely and they always solve the issues. This is a company that is always improving itself and is starting from an already impressive base. I truly would recommend them to anyone! Oh and I have used both MindBody and Wellness Living previously. I have been in this industry and a studio owner for over 25 years.... #### Cons In creating online courses, I do find it confusing to get all of the necessary pieces to work together -- subscription vs on demand course etc. I am learning to use the community tier feature and think it could have more but I am still learning so unsure.... --- ### A Diamond In the Rough of Software Options! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Momence is more up-to-date software with all the features I need for more than half of what I was spending before. I am so pleased with with Momence and all that is has to offer for me, my teachers and my students! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Momence is extremely easy to learn, implement and use on a regular basis. It's also very customer friendly! My clients are very happy with the improvement from our old software to book and purchase online. #### Cons The marketing tools are amazing and can also be improved to add more than one variable when determining who should receive a campaign. But I know they are always upgrading and adding features, so I look forward to seeing this option soon! --- ### Adaptable to studio needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In the beginning a lot of our packages and memberships were inputted wrong which was a big headache and stress for me and handeling with clients. Since then has been fixed and everyone is so nice and helpful at problem solving. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's great that it's a new company willing to grow WITH your needs. They were able to adjust things to suit our needs and the clients, by how they book to our different studio spaces. Our clients found the software easier to use then MINDBODY it was a short transition to get use to the new system. #### Cons I think there's room for improvement looking ahead to which classes in the future to edit or cancel for holidays. Someties our clients book ahead before I've had time to adjust. --- ### Momence Overtaking - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service was bar to none. You speak to real people over video chat, and they’re super helpful and caring. By far the best experience I’ve had and I’ve used multiple high end scheduling softwares. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, low cost, and customer support was the best I’ve ever experienced. #### Cons Currently Momence is still developing with updates happening everyday which can be a bad thing to some, but I see it as growth. --- ### Happy to have made the leap - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience with the company. They are rapidly growing, and sometimes clearly experience those growing pains, but overall I’m impressed with every person I’ve had the pleasure to have worked with, and they deliver a quality product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am most impressed with the customer service and constant development and improvement of the momence software. #### Cons The multiple steps that it takes to check out an appointment that hasn’t been booked by a client. --- ### Momence Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Momence onboarding process was supported very well! I was able to schedule as many one on one calls with the same representative which made it a streamlined and personal experience! The ability to make changes to our class schedule with one click saves so much time. Also the ability to pass on the credit card surcharges to the client saves us a lot of money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use on both the front end and back end. Also the personal customer service! #### Cons That it is not comparable with my branded APP by Axel --- ### Don't do it! You'll regret it and have to figure something else out in 6 months. Dumpster fire!! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible. Customer support has literally said, Oh we can't do that. No one has written code for that. That's from [sensitive content hidden]. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. I like nothing about this software. It's not intuitive and hard for clients and admin to navigate. I could go on and on. #### Cons Everything. Literally.I like nothing about this software. It's not intuitive and hard for clients and admin to navigate. I could go on and on. --- ### Momence = innovation & excellent customer service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We offer fitness classes that bring joy & freedom for our clients bodies. Our booking system needs to mimic that, the steps a client needs to take to do this should be simple, seamless & just as joyful! Momence in just a short time, 1 mth in whilst the change from MB to momence for our clients was big for them & for us, the positive feedback so far has helped reaffirm our decision to change over. Not to mention that Momence is happy to learn from its clients and customers just as much as we are. To learn from what isn’t working & proactively and quickly remedy what needs to change. Today - that is appreciated and so valued - thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom integration is just part of the platform. Video On demand library easy to set up, filter and manage videos 5 stars, scheduling multiple classes, hybrid classes, message clients through the software many of the features are just part of your subscription and not an expensive add on. Not to mention customer service, support team and [SENSITIVE CONTENT] incredibly easy to work with and communicate. Support is responsive and timely and it’s a real person who is genuinely interested in solving answering your queries. I would recommend Momence for absolutely any fitness, wellness studio, events business Well done team - thank you for creating and developing the software & being malleable towards continuous improvement that comes from listening to customer both business & its clients. #### Cons Notifications of New Client's offered expiring Lead management tools Website integration is ok but leads to Momence website - be great if it interfaces seamlessly into studios website. --- ### Fourth time's the charm? - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Momence is the 4th scheduling fitness/wellness platform I've tried in 5 years and so far it's been great. The ability for teachers to request subs in AMAZING as well as adjusting renewal price for a limited amount of time. Reporting is pretty robust and very easy to create custom filters. Overall the support team has been responsive and I've seen some of the changes I've requested actually happen. #### Cons Long-term cost is high as there's an additional 1% added to the regular Stripe fee (you can have clients absorb it) but having the ACH option is huge. Would love more features to split up Customers into groups for events, messaging, etc. --- ### Be careful when using Momence - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Momence is a great tool for running your yoga studio or fitness facility. The interface is easy to use and it was easy for clients to book their classes. #### Cons Be very careful about the content you are uploading to Momence. When I signed up for their video on demand service, they never communicated to me that I could not redownload my content. Due to limited space, I deleted my original recordings (mostly classes recorded from Zoom). When I left Momence, I wanted to take that content back. They told me it “wasn’t possible”. I’ve never put content on a platform that didn’t allow me to download that piece of content. They snidely told me they “weren’t a cloud service”. I feel like they stole my intellectual property. Be careful if you’re using their on-demand to save EVERYTHING. --- ### Momence review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I also love the ability to see all class in multiple layouts, the calendar layout is great for planning classes ahead of time and seeing where classes can be added as a whole. Then the daily view is excellent for our teachers to use when checking in clients to class. #### Cons The customer reports are hard to follow. I wish there was an easier way to see all of the late cancellations and a way to charge them from said list instead of exporting the information and then manually charging each account. If this could be an automated feature/ an easier process this would be incredible. --- ### Mindbody to Momence - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We struggled with our past software on both a staff facing level and when clients tried to use the program online. Everything was clunky and confusing. Momence has been a breath of fresh air and taken so much of the work out of managing our busy class and appointment schedules. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Momence is so easy to use for both our staff and our clients. Training has been a breeze. #### Cons We are missing some features we had with our old program, like customizing user access, but overall it's been great. --- ### Looks Shiny! Terrible Support - Overall rating: 3/5 - Reviewer: Mo A. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The user interface. The ease of integration with my website, #### Cons Looks promising, but the support is atrocious! For two months, I was repeatedly assured that the support team was investigating a simple issue. During this time, my business suffered significant losses due to a non-functional tracking feature. Despite their claims of "looking into it," there were no updates or evidence of any real effort. Maybe they prioritize bigger clients over smaller businesses? We don't make millions per year. If support matters to you, do NOT choose Momence. A non-technical friend resolved the issue in just 12 minutes – an easy fix that Momence’s technical team failed to identify after months of supposed investigation. ---