--- title: "Momence Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Momence. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Momence is a good fit for you!" source_url: "https://www.softwareadvice.com/product/225841-Ribbon/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Yoga Studio Software](https://www.softwareadvice.com/yoga-studio/) / [Momence](https://www.softwareadvice.com/product/225841-Ribbon/) / Momence Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/225841-Ribbon/) Reviews [Alternatives](https://www.softwareadvice.com/product/225841-Ribbon/alternatives/) # Momence User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 76 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.7/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 45 reviews (59%) - 4 stars: 8 reviews (11%) - 3 stars: 8 reviews (11%) - 2 stars: 4 reviews (5%) - 1 star: 11 reviews (14%) ### Most mentioned pros - Momence works well day to day when things are running smoothly — the class management, custom questions, and backend navigation are solid. - The Teachers love it for the Substitution feature, How it seamlessly integrates into their Google Calendars, and how they can verify the accuracy of their payroll. - I also love its integration with META and Google for our Marketing efforts (Leads Funnels, Analytics, integrated forms, etc.) ### Most mentioned cons - I was sent around a support loop that lacked urgency, contacted by 10+ different agents with no continuity, and received no proactive communication for over a week. - you're forced to manage leads in small batches - of course they provided a CSV IMPORT feature but no CSV export feature (probably bc they want to make it as difficult as possible for customers to leave) But bc of the limitations of their CRM today their support suggested the only way i can get to that data is to manually export data (since the lead management panel only shows a limited number of fields the task of exporting a months worth of leads so we can actually contact them the way we want to? - They allow you to create custom fields for data you collect in your FB ads, but they DO NOT allow you to create custom fields in your email or SMS messaging - imagine how infuriating it is for us for example - we have a massage studio and when people respond to our ads they give us a prefered appt time - we have to MANUALLY reply to each one bc momence doesn't have features CRMS from 5 years ago have. ## Momence customer reviews Showing reviews 1-25 of 76 (page 1). ### Momence - A good health/wellness scheduling system! - Overall rating: 5/5 - Reviewer: Rachel P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling , livestreaming, payment processing - for our health/wellness arm of the business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extremely easy to use from the administrative side #### Cons Clients occasionally report glitches in payment processing as well as receiving links to class signups at the beginning of their payment cycle - this has been an ongoing issue and has always been resolved, but sometimes it has taken up to 5 days to resolve #### Reasons for switching to Momence The switch was driven by expenses and user interface --- ### Great system appointment and health based features have some ways to go, and data migration approach needs significant improvement - Overall rating: 4/5 - Reviewer: Jason G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment processor fees are very high 2) the limited options for payment integrations and 3) no HIPCAS or HealthPoint health fund claims integration 4) subscription fees are in US so you are paying extra for that from concession fees 5) which I think has been the biggest let down by far was the migration. It's left a very bitter taste in my mouth, and I think the worse part is the lack of genuine care shown for how the gaps in the migration processes affects business owners, the lack of ownership of the gaping holes in the process and what seems like no desire to even consider reviewing the process for improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future. #### Cons The biggest draw back for me was the data migration. I'm utterly disappointed that 1) they did not disclose how limited there import approach was, in fact it was the opposite 2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it 3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments payment as taken by the person that imported them on the date of the import rather that the original data) 4) the team didn't think to look at anomalies or confirm anything with me or do any data checks or reviews before committing the data it's been 2 months and my data is still useless. The thing the migration team did really well which I thank them for is consolidating duplicates and importing our gift cards. #### Reasons for choosing Momence It seems like Momence was the best mix of usability, accessibility, flexibility, support, and transparency in pricing. It also hit on all the main features that we wanted and the administration of it was less complex than others, while the interface and feature set was more well rounded overall. Also the overall reviews leaned in Momence favour when it came to overall satisfaction with the provider itself. #### Reasons for switching to Momence Better clinics was too limited overall and had a lot of bugs. it wasn't mobile friendly, didn't have gift card or membership features, had no online store capability, no customer app or portal so ended up with multiple duplicates, no staff app and had a very limited design. Also features didn't improve frequently enough to warrant staying with them. The team is great though, very supportive they just had a very small team to customer base and the app wasn't evolving fast enough. --- ### Momence is on my winning team. - Overall rating: 5/5 - Reviewer: Marsha M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a very positive experience with Momence. It took a bit to retrain my senior members to work the new platform when I switched from another product, but most people just coming into the experience say it is very straightforward and easy to navigate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are pro active at keeping the software updated and adding new features that enhance the customer experience and the admin experience. #### Cons Sometimes I have to do a workaround if an instructor wants something that the software just isn't set up for. But I have always been able to find a workaround. #### Reasons for choosing Momence I went with Momence because the team was so engaging and even though I was afraid of the higher price, the platform seemed more solid, everyone that I have worked with has been genius at helping me understand and use the platform, and everyone has been very cheerfully responsive. #### Reasons for switching to Momence I needed a more robust platform and went to the more expensive one to help with the administrative time that I was putting in to keep things running smoothly. --- ### Seamless Business Enhancement with Momence - Overall rating: 5/5 - Reviewer: Angelica P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can't speak highly enough about Momence and the transformative impact it has had on our business operations. The leads functionality has streamlined our lead management process, providing an intuitive and efficient way to capture, organise, and convert leads seamlessly. The integration of Momence Sequences has been a game-changer in our customer experience strategy. It has allowed us to create and implement personalised, automated campaigns that have significantly enhanced our engagement with clients. The ability to create visually appealing email campaigns from a single platform has had significant cost and time savings. The support from the Momence team has been exceptional. Their responsiveness and commitment to customer success make them a standout partner. Sometimes it feels like they are reading our minds - we often think of a feature/enhancement only to have it realised the next day! Momence has become an indispensable tool in our business toolkit, and we're excited about the continued growth and innovation it brings to our operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the simplicity of Momence. There are no complicated interfaces - everything makes sense and is easy to set up and use. Momence has thought of almost everything you need to run a successful studio and has brought it together in one platform. This means there is no need for complicated 3rd party links to CRM tools or leads management software or a seperate video hosting platform for on-demand classes/courses. Momence puts you in total control of your client journey from prospect to member. #### Cons I think Momence can do better in terms of client education. While I can find most of what I am looking for, sometimes the explanations are not overly detailed or don't have a business use case. This could be because they are continually innovating and improving their product. I can envision a "Momence Academy" with step by step guides of all the features and how they can benefit your business. I'm sure it's on the roadmap! #### Reasons for choosing Momence Momence had the functionality we wanted and a team that was responsive to what we needed as a business. They really took the time to understand our needs and made some of our feature requests a reality. #### Reasons for switching to Momence Mindbody was getting very expensive and their support was lacking. We wanted a more agile streamlined product at a lower price point. --- ### Extremely happy and impressed with Momence - Overall rating: 5/5 - Reviewer: Valerie M. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First and foremost, our customers prefer it over other software we have used. We spend far less time trouble-shooting client booking issues with Momence than with previous software. On the back end, we find Momence to be very user-friendly. Set-up was pretty easy; it took a lot of time because of the size of our operation, but we were fully supported every step of the way. The software is very intuitive so we really didn't need much support. We love the flexibility available in programming classes, events, appointments, retreats and semesters (series), and the options for how far out to display classes to the public separate from what displays to us on the back end. Momence combines in-person and virtual classes into one for payroll purposes, saving me a lot of time compared to WL. Analytics and Reports meet my business needs and they've been very responsive about suggestions for new reports. The marketing suite is great with tons of templates to use and options to build custom campaigns too. Support is super responsive and the techs all seem really knowledgable. I love this software. #### Cons There's not much that we don't like, which is why I'm writing this review after 6 months of use. I suppose I'd prefer it to cost less but I've learned that one gets what one pays for! #### Reasons for choosing Momence I can't remember which other 3 products I researched, but Momence seemed like the best fit. I was a bit worried because they are a newer player in the software, but I'm so happy I made the choice. #### Reasons for switching to Momence When I bough the business it operated on MBO. I switched to WL at the beginning of the pandemic mostly for pricing and zoom integration. Sadly, we had a very poor onboarding experience and it was downhill from there. It takes 3 clicks in Momence to do what it took 7 clicks to do in WL. Also, although the WL support team were friendly and helpful, it often took a long time to reach someone and then even longer to resolve more complex issues because they'd have to be escalated and then I''d have to wait several days to even hear that the problem was being worked on. I didn't go back to MBO because of their pricing and because I didn't want to be locked into their proprietary virtual class software. --- ### Don't do it! Stay clear of Momence! - Overall rating: 1/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Stay clear as a small business! I've been trying to cancel my business account since October and was charged again today. I will now have to begin disputing charges on my credit card. There is no way to remove payment information, and when someone rarely responds to my request to cancel my business account, it is all talk and no action. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There isn't much to like. Although they were very responsive when I set up my business nearly two years ago, it was all downhill from there. #### Cons There is a lack of support and customer service. There is no easy way to cancel a business account. I've been trying to get someone to cancel my account for two months. In the meantime, I keep getting charged monthly, and I'm no longer using it. #### Reasons for choosing Momence Price. I was given a deal since I'm using a bit differently than intended. --- ### Go with Mind Body Instead - Overall rating: 2/5 - Reviewer: Sarah-Jane C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The reporting is terrible and for anyone running a business who needs to know their metrics this is not the software to buy. I own a small personal training gym and we are constantly trying to figure out workaround’s as I think the software must be designed for completely different businesses than the one I run. The reports are next to useless and there are so many metrics I am looking for that I cannot get access to. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Easy to get a chat agent. It’s a bit less expensive than if you go with one of the more established small business software providers #### Cons Chat agents are often very unfamiliar with the software so it takes a long time to get and answer. In the several times that my issue has been upgraded to the Email team. I’ve been told they would be in touch with within the next few hours. To date I’ve never heard from anyone on the email team. I’m not sure if it even exists. #### Reasons for switching to Momence I like the price point of Momence more. But now I completely regret it. --- ### Good app but very slow and uninformed customer service lets them down - Overall rating: 3/5 - Reviewer: Kary S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Customer service makes the whole experience deeply frustrating. They could introduce tiers of priorities for queries. And have at least one actual developer to hand. They could have extra VIP support for a fee... So much that could be done. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Easy-ish to set up and manage. Easy to embed on website. Basic immediate support for the easier questions. Regular features. Economical compared to most booking systems. Momence are constantly improving and changing things. #### Cons Customer service are polite but they use a script and it is infuriating. They also have almost no understanding of the app or how it works. The answers they can give are very very limited. After spending a long time going round in circles explaining to them their own app, they then escalate it to the developers/. The developers usually take a week, or more to reply. This is of course of no use if you are running a class that day or have an event which needs marketing. Losing a week is a long time. The developers respond by email and if not resolved will take anything from a day to two weeks to respond. After a year I am being driven quite mad with this. The limitations on embedding on a website are problematic, You can only embed one type of class/ event per web page. So I am having to design my site around that. Momence are constantly improving and changing things, but this can often affect the price - hugely. Especially for smaller businesses like mine. So I have to keep an eye on this and find ways around some of their higher fees. They are catering less and less for roaming businesses, that don't have a permanent home. #### Reasons for choosing Momence Look, ease, price, automated tasks available. --- ### BETTER options don't choose momence - Overall rating: 3/5 - Reviewer: Jesse S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Seems like customer service has no idea what to do. Has no idea how their system works. Until you get higher up or work with people who are on the manger side of things, good luck getting anything figured out through chat or email. Talk to a supervisor to get somewhere. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like the texting and in app features. That is about all. #### Cons We moved to momence because they "SOLD" us on we are so much better than wellness living. That won't happen here. Don't worry you will love this softeware more because its newer. Ever since we became customers it has been Thanks for your business, talk to you later. Billing issues, App issues, Software outages, Clients not being billed properly. Reports not working. Wish we would have stayed with Wellness living! At least the issues would have been the same and we would have been in the boat we are in without paying more for a system and software that we were told was better than WL. Don't recommend them. You get what you pay for and there are far better options than momence. #### Reasons for switching to Momence Had simular issues that momence had. Was paying less for WL. It worked better --- ### I have time. - Overall rating: 5/5 - Reviewer: allie C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. See above. Amazing to think of how much money I save each month (minimum $200/mo in savings) plus how much time I have to create content instead of uploading, downloading and sharing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Momence has taken me from 4 platforms to one. I used to have to record on zoom, upload to vimeo, send to clients and use the payment processing and booking through another platform. Momence does this all automatically, reducing my work hours and my expenses by a substantial amount. It is affordable. The help desk is unbelievable for me and also for my clients -- timely and they always solve the issues. This is a company that is always improving itself and is starting from an already impressive base. I truly would recommend them to anyone! Oh and I have used both MindBody and Wellness Living previously. I have been in this industry and a studio owner for over 25 years.... #### Cons In creating online courses, I do find it confusing to get all of the necessary pieces to work together -- subscription vs on demand course etc. I am learning to use the community tier feature and think it could have more but I am still learning so unsure.... #### Reasons for choosing Momence Momence had considered more of my needs in its setup. It felt like I was getting way more for my dollar. #### Reasons for switching to Momence Price and features of Momence were really impressive, especially compared to Wellness Living that was making me a crazy person. --- ### Adaptable to studio needs - Overall rating: 5/5 - Reviewer: Claire P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In the beginning a lot of our packages and memberships were inputted wrong which was a big headache and stress for me and handeling with clients. Since then has been fixed and everyone is so nice and helpful at problem solving. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's great that it's a new company willing to grow WITH your needs. They were able to adjust things to suit our needs and the clients, by how they book to our different studio spaces. Our clients found the software easier to use then MINDBODY it was a short transition to get use to the new system. #### Cons I think there's room for improvement looking ahead to which classes in the future to edit or cancel for holidays. Someties our clients book ahead before I've had time to adjust. #### Reasons for switching to Momence Affordability, user friendly, less steps to book first class, customer service, openness to adapt --- ### Momence Overtaking - Overall rating: 5/5 - Reviewer: James V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service was bar to none. You speak to real people over video chat, and they’re super helpful and caring. By far the best experience I’ve had and I’ve used multiple high end scheduling softwares. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, low cost, and customer support was the best I’ve ever experienced. #### Cons Currently Momence is still developing with updates happening everyday which can be a bad thing to some, but I see it as growth. #### Reasons for switching to Momence Customer service and the authenticity of Momence paired with its vastly improving platform gained my trust. --- ### Happy to have made the leap - Overall rating: 5/5 - Reviewer: Mandy T. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience with the company. They are rapidly growing, and sometimes clearly experience those growing pains, but overall I’m impressed with every person I’ve had the pleasure to have worked with, and they deliver a quality product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am most impressed with the customer service and constant development and improvement of the momence software. #### Cons The multiple steps that it takes to check out an appointment that hasn’t been booked by a client. #### Reasons for switching to Momence Because I was fed up with poor customer service, continuous rate hikes, and constant work-arounds associated with using mindbody. --- ### Momence Review - Overall rating: 5/5 - Reviewer: Erika G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Momence onboarding process was supported very well! I was able to schedule as many one on one calls with the same representative which made it a streamlined and personal experience! The ability to make changes to our class schedule with one click saves so much time. Also the ability to pass on the credit card surcharges to the client saves us a lot of money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use on both the front end and back end. Also the personal customer service! #### Cons That it is not comparable with my branded APP by Axel #### Reasons for choosing Momence Customer service and price #### Reasons for switching to Momence The software had too many layers to it which made making changes to schedule a headache --- ### Great for Studios! - Overall rating: 5/5 - Reviewer: Jordan G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its very simple to use. They also are easy to work with if you need any customer support. Its a great experience for admins and users #### Cons Sometimes the bookings arent instant on the admin side so people check in and we don't have their booking, but its not common --- ### Momence = innovation & excellent customer service - Overall rating: 5/5 - Reviewer: Jeni W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We offer fitness classes that bring joy & freedom for our clients bodies. Our booking system needs to mimic that, the steps a client needs to take to do this should be simple, seamless & just as joyful! Momence in just a short time, 1 mth in whilst the change from MB to momence for our clients was big for them & for us, the positive feedback so far has helped reaffirm our decision to change over. Not to mention that Momence is happy to learn from its clients and customers just as much as we are. To learn from what isn’t working & proactively and quickly remedy what needs to change. Today - that is appreciated and so valued - thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom integration is just part of the platform. Video On demand library easy to set up, filter and manage videos 5 stars, scheduling multiple classes, hybrid classes, message clients through the software many of the features are just part of your subscription and not an expensive add on. Not to mention customer service, support team and [SENSITIVE CONTENT] incredibly easy to work with and communicate. Support is responsive and timely and it’s a real person who is genuinely interested in solving answering your queries. I would recommend Momence for absolutely any fitness, wellness studio, events business Well done team - thank you for creating and developing the software & being malleable towards continuous improvement that comes from listening to customer both business & its clients. #### Cons Notifications of New Client's offered expiring Lead management tools Website integration is ok but leads to Momence website - be great if it interfaces seamlessly into studios website. #### Reasons for switching to Momence Pricing affordability and service --- ### Fourth time's the charm? - Overall rating: 5/5 - Reviewer: Cathy K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Momence is the 4th scheduling fitness/wellness platform I've tried in 5 years and so far it's been great. The ability for teachers to request subs in AMAZING as well as adjusting renewal price for a limited amount of time. Reporting is pretty robust and very easy to create custom filters. Overall the support team has been responsive and I've seen some of the changes I've requested actually happen. #### Cons Long-term cost is high as there's an additional 1% added to the regular Stripe fee (you can have clients absorb it) but having the ACH option is huge. Would love more features to split up Customers into groups for events, messaging, etc. #### Reasons for choosing Momence Price is much lower than marianna tek. PushPress didn't have enough features. #### Reasons for switching to Momence Not enough features in the other platforms. --- ### Be careful when using Momence - Overall rating: 5/5 - Reviewer: Kari D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Momence is a great tool for running your yoga studio or fitness facility. The interface is easy to use and it was easy for clients to book their classes. #### Cons Be very careful about the content you are uploading to Momence. When I signed up for their video on demand service, they never communicated to me that I could not redownload my content. Due to limited space, I deleted my original recordings (mostly classes recorded from Zoom). When I left Momence, I wanted to take that content back. They told me it “wasn’t possible”. I’ve never put content on a platform that didn’t allow me to download that piece of content. They snidely told me they “weren’t a cloud service”. I feel like they stole my intellectual property. Be careful if you’re using their on-demand to save EVERYTHING. --- ### Momence review - Overall rating: 4/5 - Reviewer: Ilana J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I also love the ability to see all class in multiple layouts, the calendar layout is great for planning classes ahead of time and seeing where classes can be added as a whole. Then the daily view is excellent for our teachers to use when checking in clients to class. #### Cons The customer reports are hard to follow. I wish there was an easier way to see all of the late cancellations and a way to charge them from said list instead of exporting the information and then manually charging each account. If this could be an automated feature/ an easier process this would be incredible. --- ### Mindbody to Momence - Overall rating: 5/5 - Reviewer: Kennan V. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We struggled with our past software on both a staff facing level and when clients tried to use the program online. Everything was clunky and confusing. Momence has been a breath of fresh air and taken so much of the work out of managing our busy class and appointment schedules. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Momence is so easy to use for both our staff and our clients. Training has been a breeze. #### Cons We are missing some features we had with our old program, like customizing user access, but overall it's been great. --- ### Looks Shiny! Terrible Support - Overall rating: 3/5 - Reviewer: Mo A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The user interface. The ease of integration with my website, #### Cons Looks promising, but the support is atrocious! For two months, I was repeatedly assured that the support team was investigating a simple issue. During this time, my business suffered significant losses due to a non-functional tracking feature. Despite their claims of "looking into it," there were no updates or evidence of any real effort. Maybe they prioritize bigger clients over smaller businesses? We don't make millions per year. If support matters to you, do NOT choose Momence. A non-technical friend resolved the issue in just 12 minutes – an easy fix that Momence’s technical team failed to identify after months of supposed investigation. --- ### Great software platform - Overall rating: 5/5 - Reviewer: david b. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The transition from our old platform to moments was great. The staff at moments help to guide us through the process of migrating all of our data over to moments. We had a number of onboarding calls that helped us get trained in the software. Very professional company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So many great features. Seems like we could grow into it. #### Cons More than we we prepared to pay, but good investment in the long run we hope. #### Reasons for switching to Momence Had everything we needed and more. We were able to have Studio classes and are on-demand library all under one roof, with One login, and one payment system. Also had a ton of other features that we didn't need but we are using now. Very comprehensive software --- ### Good platform for Group scheduling - Overall rating: 5/5 - Reviewer: Metin U. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Momence make it straightforward to manage the entire group scheduling process. #### Cons Calender management module of Momence needs to be developed in a more user-friendly way. --- ### Momence has great potential - Overall rating: 5/5 - Reviewer: Hakim N. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amount of features and the simplicity of use is the best part about Momence. #### Cons At the time we onboarded, they were lacking one specific feature that we needed. The checkout screen pops up into a separate window, which we didn't like, but they may have changed that by now. --- ### They charged me before I could use the software - Overall rating: 2/5 - Reviewer: Jovana B. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered They booked the demo, then cancelled it and took the monthly subscription before I was even able to start using the software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was supposed to be cheaper then mindbody. #### Cons Bad customer service. How can I even make up my kind if I’m charged for the software before I even get to learn how to use it? ## More reviews [Next reviews](https://www.softwareadvice.com/product/225841-Ribbon/reviews/?page=2) --- Momence Reviews, Pros and Cons - 2026 Software Advice