--- title: "Calabrio ONE Software Reviews, Demo & Pricing - 2026" description: "Review of Calabrio ONE Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Calabrio ONE Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/)[Alternatives](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/alternatives/) # Calabrio ONE Review From $295/one time 1 plan Wondering if Calabrio ONE is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Calabrio ONE 4.5 [(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) Pricing Starting at $295.00 flat rate one time ### About Calabrio ONE Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. Wondering if Calabrio ONE is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Calabrio ONE User Interface ## Popular Calabrio ONE Alternatives Main Product Calabrio ONE 4.5 [(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) Ratings Breakdown - 4.56Ease of use - 4.44Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $295.00 one time Get Price Alternative Product [Assembled](https://www.softwareadvice.com/scheduling/assembled-profile/) 4.7 [(85)](https://www.softwareadvice.com/scheduling/assembled-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.63Value for money - 4.85Customer support - 4.42Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(267)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.13Value for money - 4.03Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Insightful](https://www.softwareadvice.com/product/171184-Insightful/) 4.8 [(228)](https://www.softwareadvice.com/product/171184-Insightful/reviews/) Ratings Breakdown - 4.75Ease of use - 4.68Value for money - 4.75Customer support - 4.59Functionality Pricing Starting at $8.00 per month Get Price ## Calabrio ONE Pricing and Plans Starting price: $295.00 one time Free Trial Free Version Basic $295.00 flat rate, one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Calabrio ONE Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Calabrio ONE Activity Dashboard Activity Monitoring Activity Tracking Agent Interface AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Approval Process Control Archiving & Retention Attendance Management Audio Capture Automatic Transcription Blended Call Center Call Disposition Call List Management Call Reporting Call Tagging Call Tracking Call Tracking Metrics Call Transcription Call Transfer Campaign Management Categorization/Grouping Chat/Messaging Collaboration Tools Compliance Management Computer Telephony Integration Customer Experience Management Customer Journey Mapping Customer Service Analytics Customer Surveys Customizable Reports Data Security Email Alerts Employee Coaching Tools Employee Database Employee Management Employee Reward Programs Employee Scheduling Employee Time Tracking Event Triggered Actions Feedback Management File Transfer For Call Centers Inbound Call Center Interaction Tracking Intraday Management Knowledge Base Management KPI Monitoring Labor Forecasting Language Detection Leaderboards Leave Tracking Live Chat Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Language Multiple Scoring Models Natural Language Processing On-Demand Recording Online Time Clock Outbound Call Center Performance Management Performance Metrics Predictive Analytics Productivity Analysis Quality Assurance Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Updates Recording Reporting & Statistics Request Assignment Sales Trend Analysis Scheduled Recording Screen Recording Search/Filter Self Service Portal Self-Service Search Sentiment Analysis Service Level Agreement (SLA) Management Skills Tracking Speech-to-Text Analysis Surveys & Feedback Third-Party Integrations Time & Attendance Time Off Management Variable Workforce Video Conferencing Visual Analytics Voice Mail Workflow Automation Workforce Management ## Calabrio ONE User Reviews Overall Rating 4.5 Ratings Breakdown 5 66% 4 25% 3 6% 2 2% 1 2% Secondary Ratings Ease of Use 4.6 Value for money 4.4 Customer support 4.5 Functionality 4.3 VR Verified Reviewer Hospital & Health Care 10000+ employees Used daily for more than 2 years Reviewed March 2024 Calabrio for your contact center needs 5 Overall, easy use and understanding of various applications. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use for all user roles: agents, leaders, administrators Accurate planning functionality Screen and call recording function Cons: Missing a screen recording error report/alert Read More LK Lilly K. Verified reviewer Financial Services 501-1000 employees Used daily for less than 6 months Reviewed May 2024 Calabrio ONE is awesome 5 I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the fact that we can move segments of our schedule around on our own, which leads to better adherence. Cons: So far, I haven't found anything to dislike about it. Reasons for switching to Calabrio ONE The company grew too much and the need for a more robust platform for WFM was necessary. Read More DS Debbie S. Verified reviewer Utilities 1001-5000 employees Used daily for more than 2 years Review source Reviewed January 2020 Calabrio 5 We brought this in about 4 + years ago when I was part of the Quality team I was very impressed with being able to score the Ratings Breakdown 5 Ease of use 5 Functionality Pros: I like that you can review the calls and that the screens are recorded. Many times I get an escalation and am able to get details of the calls with the recordings. Cons: When trying to search for calls with a phone number I usually have trouble trying to find the calls that way. Read More VR Verified Reviewer Hospital & Health Care 5001-10000 employees Used daily for less than 12 months Review source Reviewed November 2019 All around great! 5 the streamlining of the scheduling and quality management process, has been a great selling point for the different groups. Teams are spending less time trying to figure out the data, and more time using the data to manage their teams. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Versatility! this tool is so easy to use, and we can use it on all of our lines of business. Cons: some search features I wish were more flexible. Reasons for choosing Calabrio ONE Versatility, user friendly, scalability, value for price. Reasons for switching to Calabrio ONE very limited capabilities, and integration options. Calabrio is more Dynamic and user friendly. Read More BB Brian B. Verified reviewer Banking 1001-5000 employees Used daily for more than 2 years Review source Reviewed April 2020 We Love Calabrio and everything it has to offer! 5 The experience has been great since day 1. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We currently have the full suite. WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well. Cons: We love everything about it. There is nothing that we don’t like about the product. Reasons for choosing Calabrio ONE What Calabrio had to offer. Their company culture. Ease of use and an All In One package. Read More JL John Vergel L. Verified reviewer Utilities 201-500 employees Used daily for less than 6 months Reviewed May 2024 Calabrio Usage 5 Overall, great to use and user friendly Ratings Breakdown 5 Ease of use 5 Functionality Pros: Easy to know what and when would be the next account activity since there is a pop up notification. Cons: It is hard to look at my schedule because I am located in the Philippines and the calabrio schedule is showing the Philippine time which is day 2 or 3 hours before the end of day then continuing the remaining hours on the next day. Reasons for switching to Calabrio ONE Provided by the company which we had training first then used it after a week Read More Rakshith R. Verified reviewer Banking 1001-5000 employees Used daily for less than 2 years Reviewed May 2024 Super Effective 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: The graphics and its user friendly. color full design with clear detailing Cons: The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper. Read More NB Nathan B. Verified reviewer Oil & Energy 1001-5000 employees Used daily for more than 2 years Reviewed March 2024 Great call center software 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A great all-in-one solution for call centre staffing and operational needs Cons: I honestly can't think of any downsides, it really improved our employee and customer experience Read More Nick J. Verified reviewer Entertainment 10000+ employees Used daily for less than 2 years Reviewed May 2024 Calabrio is amazing! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It is very smooth, clean and easy to use. With my call center job, this is the best scheduling system I have ever used, for sure! Cons: I think the only think of is that it can be slow when trying to change my breaks, but it's not a huge issue. Read More Alan C. Verified reviewer Financial Services 501-1000 employees Used daily for more than 2 years Review source Reviewed February 2019 Analytics in Calabrio 4 Overall it has been a good experience, testing at times but mostly good. Ratings Breakdown 5 Ease of use 2 Value for money 5 Customer support 5 Functionality Pros: Ease of use and feature options. Being cloud based allows access anywhere you have an internet connection. Cons: The reliability, seems to have bugs often. Read More Showing 1 - 10 of 263 Reviews [See All Reviews](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) ## Calabrio ONE Popular Comparisons [Assembled vs Calabrio ONE](https://www.softwareadvice.com/compare/231268-Calabrio-One-Suite/vs/359506-assembled/)[NiCE CXone vs Calabrio ONE](https://www.softwareadvice.com/compare/20067-incontact-hosted-call-center-software/vs/231268-Calabrio-One-Suite/)[Genesys Cloud CX vs Calabrio ONE](https://www.softwareadvice.com/compare/231268-Calabrio-One-Suite/vs/323407-genesys-contact-centre/)[Five9 vs Calabrio ONE](https://www.softwareadvice.com/compare/20063-five9/vs/231268-Calabrio-One-Suite/)[Talkdesk vs Calabrio ONE](https://www.softwareadvice.com/compare/20039-talkdesk/vs/231268-Calabrio-One-Suite/)[Aspect Workforce vs Calabrio ONE](https://www.softwareadvice.com/compare/35655-alvaria-workforce/vs/231268-Calabrio-One-Suite/) [Compare All Alternatives](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/alternatives/) ## Other Top Recommended Call Center Software [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (95) Recently recommended **6** times [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4089) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **5** times Stuck Between Options? 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