--- title: "Calabrio ONE Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Calabrio ONE. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Calabrio ONE is a good fit for you!" source_url: "https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) / Calabrio ONE Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) Reviews [Alternatives](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/alternatives/) # Calabrio ONE User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 263 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 173 reviews (66%) - 4 stars: 66 reviews (25%) - 3 stars: 15 reviews (6%) - 2 stars: 5 reviews (2%) - 1 star: 4 reviews (2%) ### Most mentioned pros - It allows us to create custom dashboards, reports, and visualizations to help our teams better understand their performance and data. - integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs - I really like the new updates on this app it lets you know right away if your approved for VTO or not, instead of guessing all day and not getting a reply. ### Most mentioned cons - Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms. - Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms. - Every time you try to book holiday it is constantly waitlisted resulting in me never being able to plan a holiday. ## Calabrio ONE customer reviews Showing reviews 1-25 of 263 (page 1). ### Calabrio for your contact center needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, easy use and understanding of various applications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for all user roles: agents, leaders, administrators Accurate planning functionality Screen and call recording function #### Cons Missing a screen recording error report/alert --- ### Calabrio ONE is awesome - Overall rating: 5/5 - Reviewer: Lilly K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that we can move segments of our schedule around on our own, which leads to better adherence. #### Cons So far, I haven't found anything to dislike about it. #### Reasons for switching to Calabrio ONE The company grew too much and the need for a more robust platform for WFM was necessary. --- ### Calabrio - Overall rating: 5/5 - Reviewer: Debbie S. - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We brought this in about 4 + years ago when I was part of the Quality team I was very impressed with being able to score the #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that you can review the calls and that the screens are recorded. Many times I get an escalation and am able to get details of the calls with the recordings. #### Cons When trying to search for calls with a phone number I usually have trouble trying to find the calls that way. --- ### All around great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered the streamlining of the scheduling and quality management process, has been a great selling point for the different groups. Teams are spending less time trying to figure out the data, and more time using the data to manage their teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Versatility! this tool is so easy to use, and we can use it on all of our lines of business. #### Cons some search features I wish were more flexible. #### Reasons for choosing Calabrio ONE Versatility, user friendly, scalability, value for price. #### Reasons for switching to Calabrio ONE very limited capabilities, and integration options. Calabrio is more Dynamic and user friendly. --- ### We Love Calabrio and everything it has to offer! - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered The experience has been great since day 1. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We currently have the full suite. WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well. #### Cons We love everything about it. There is nothing that we don’t like about the product. #### Reasons for choosing Calabrio ONE What Calabrio had to offer. Their company culture. Ease of use and an All In One package. --- ### Calabrio Usage - Overall rating: 5/5 - Reviewer: John Vergel L. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, great to use and user friendly #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to know what and when would be the next account activity since there is a pop up notification. #### Cons It is hard to look at my schedule because I am located in the Philippines and the calabrio schedule is showing the Philippine time which is day 2 or 3 hours before the end of day then continuing the remaining hours on the next day. #### Reasons for switching to Calabrio ONE Provided by the company which we had training first then used it after a week --- ### Super Effective - Overall rating: 4/5 - Reviewer: Rakshith R. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The graphics and its user friendly. color full design with clear detailing #### Cons The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper. --- ### Great call center software - Overall rating: 5/5 - Reviewer: Nathan B. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A great all-in-one solution for call centre staffing and operational needs #### Cons I honestly can't think of any downsides, it really improved our employee and customer experience --- ### Calabrio is amazing! - Overall rating: 5/5 - Reviewer: Nick J. - Verified reviewer: Yes - Industry: Entertainment - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very smooth, clean and easy to use. With my call center job, this is the best scheduling system I have ever used, for sure! #### Cons I think the only think of is that it can be slow when trying to change my breaks, but it's not a huge issue. --- ### Analytics in Calabrio - Overall rating: 4/5 - Reviewer: Alan C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Overall it has been a good experience, testing at times but mostly good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and feature options. Being cloud based allows access anywhere you have an internet connection. #### Cons The reliability, seems to have bugs often. --- ### I'm the employee. - Overall rating: 5/5 - Reviewer: Aida M. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am still learning so no issues for now. I like Calabrio One. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool has all our call centers need. Great information that allows the call center management make educated decisions without having to dig for the information or complicated forms. Calabrio offers an amazing customer service when I speak with them. They are always willing to help out any way possible. They also have an awesome work culture. #### Cons Sometimes is to much to remember when doing trades or changing schedule. --- ### Calabrio is a Game Changer - Overall rating: 4/5 - Reviewer: Patricia E. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were previously using the on-premise version of the product. Last year, we switched to the cloud version. Our migration was mostly easy. We did have to manually enter a lot of information, which was time consuming, but that doesn't change how much I love the features of Calabrio. We have the ability to see what our agents and quickly make real time adjustments. Making any change in Calabrio is easy. And you can't beat their customer service. If you have a problem, they have a lot of ways to help you solve it, and they're employees are genuinely enthusiastic about the product. That alone should tell anyone how good it is. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Running a scheduler and making sure we have optimum coverage is so easy, and if we make a mistake with the schedule, it's easy to fix. #### Cons I wish the reports were more robust. Analytics seems like a great product, but it's not easy for the novice user to catch on to. #### Reasons for choosing Calabrio ONE I've been in this role since 2017 and we've used a version of Calabrio since then. I'm unsure if alternatives were considered. --- ### Calabrio best thing in the world - Overall rating: 5/5 - Reviewer: anthony S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself also is easy to swap days with partner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros what I like the most is grant bot it tells you important information when a schedule could be change or swapped with a partner #### Cons I don't have too much to say I don't like all features --- ### Calabrio ONE Best Bang for your Buck - Overall rating: 5/5 - Reviewer: Ron B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Calabrio is the best in scheduling technology. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Calabrio ONE is easy to use an navigate. I love the reports and being about to keep track of my time. Trading schedules and requesting time off is quick and easy. I also like the flexibility to adjust breaks and lunches within specific days. #### Cons I have yet to find any negative aspects of Calabrio ONE. My previous scheduling system had frequent downtime, but Calabrio ONE has been steady and consistent. --- ### calabrio one 5/20/24 - Overall rating: 4/5 - Reviewer: luberta a. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it is good. i have barely had any issues with calabrio one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros the ease of the layout of the schedule and for requesting time off. #### Cons that it does not show enough of information on available hours for paid time off. --- ### Chanelle's Review - Overall rating: 5/5 - Reviewer: Chanelle M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been good, I have been using it for 3 years and it's easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use and I can change the days off on my own. #### Cons That I cannot choose the time that I take break and lunch. --- ### Calabrio Review - Overall rating: 5/5 - Reviewer: Kirsten M. - Verified reviewer: Yes - Industry: Government Relations - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about Calabrio is the 5 minute early reminders before a break! #### Cons I don't really have any complaints about it. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Wanda S. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional, However there is a room for improvement which is to add more options #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity is what makes Calabrio one the best. #### Cons Features are limited a bit and if more options and activities can be added --- ### Scheduling - Overall rating: 5/5 - Reviewer: Tracy T. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Calabrio keeps time organized and easy to use. #### Cons All schedules are not visible, which makes it difficult to see if another agent is working. --- ### review calabrio - Overall rating: 5/5 - Reviewer: bridgette m. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great I love it and it is perfect and easy to access #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros schedule change and being able to see my schedule #### Cons System issues like freezing and my schedule not loading --- ### A Calabrio Review - Overall rating: 5/5 - Reviewer: Pololani P. - Verified reviewer: Yes - Industry: E-Learning - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I enjoy using this software because it is so easy to use and everything is in one place. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that everyone has access to view all schedules for all employees and not just management. It helps when you want to trade shifts with someone. It shows who is all logged in and it also shows your adherence. I like that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place. I also like that it shows average handle time, average talk time, ready time, average after call work and answered calls in one place. #### Cons I don't have anything to complain about with this software. I think it is user friendly and very helpful. --- ### Calabrio what to know - Overall rating: 5/5 - Reviewer: luis t. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience was great im still continuing to use it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the real time scheduling options and time off requests #### Cons there isnt anythign I didnt like about calbrio --- ### Calabrio One Review - Overall rating: 5/5 - Reviewer: Sue G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using Calabrio One. For the most part it functions well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to navigate and very simple to understand. #### Cons It has glitches from time to time that prevent me from seeing my schedule. --- ### I highly recommend this tool - Overall rating: 5/5 - Reviewer: Sai K. - Verified reviewer: Yes - Industry: Executive Office - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs #### Cons Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. --- ### Calabrio WFM - Overall rating: 4/5 - Reviewer: David S. - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Calabrio Workforce Management is used throughout our business. My department (Forecasting & Planning) use the system to schedule Frontoffice & Backoffice shift rotations. These schedules are vital to the day to day running of our Contact Centre and hold all on-phone and off-phone activities that our advisors need to undertake through out a given day. The user interface is easy to use and understand for both administrators and front end users and Calabrio is linked fully to our Cisco telephony system to track call volumes and advisors productivity. Calabrio has concentrated on making it's user interface easy to use for forecasting and scheduling, I feel this has had an impact on the more in-depth functionality require when planning a multi channel / skill call centre. But I also feel that Calabrio are the first to look for week points across their product and more importantly look at these from a customer point of view. They use the feedback from they customers built out the road map of have the product is developed and I have no doubt this product will go from strength to strength. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The support infrastructure is one of most impressive products I feel Calabrio have to offer, the company is US based but have always been on hand by emails, webex's and even visits not to mention the interacted the web support. #### Cons Some functionality of the product is still in development and not yet in line with some other products on the WFM market but looking at the roadmap ahead I feel it wont be long before this is one of the number one WFM systems ## More reviews [Next reviews](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/?page=2) --- Calabrio ONE Reviews, Pros and Cons - 2026 Software Advice