--- title: "UpMetrics Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of UpMetrics. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UpMetrics is a good fit for you!" source_url: "https://www.softwareadvice.com/product/242671-UpMetrics/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reporting Software](https://www.softwareadvice.com/reporting-tools/) / [UpMetrics](https://www.softwareadvice.com/product/242671-UpMetrics/) / UpMetrics Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/242671-UpMetrics/) Reviews [Alternatives](https://www.softwareadvice.com/product/242671-UpMetrics/alternatives/) # UpMetrics User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 36 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 29 reviews (81%) - 4 stars: 7 reviews (19%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We have a great deal of reporting to do as a non-profit and the platform and data integration process that we've been able to collaborate on has made my job a million times easier to report now on our programs and impact. - The virtual interface and data coding is effectively done. - I believe the customer service is the best part about using UpMetrics. ## UpMetrics customer reviews Showing reviews 1-25 of 36 (page 1). ### Great Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great product, great customer service & great data reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use & really helps capture & report our impact through data. #### Cons The features provide everything we need so there’s no real downside. --- ### UpMetrics - Highly recommended for schools and youth based programs - Overall rating: 5/5 - Reviewer: Alec B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience has been transformational. We now have a tool to help drive both programming and fundraising decisions. I can't speak about it highly enough. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The UpMetrics platform has been very impactful for my organization. It has turned us into a data driven organization in less than one year. It is incredibly easy to use and doesn't require a staff member who is especially knowledgeable in using programs like this. I believe the customer service is the best part about using UpMetrics. Their team members are available anytime you need them and have really become an extension of our staff. I would highly recommend using their platform. #### Cons I'm completely happy with what the platform offers. I know that they will always be looking to make improvements to their system, but even if they didn't I would be satisfied. --- ### UpMetrics Review_L.E.A.D., Inc. - Overall rating: 4/5 - Reviewer: Kelli S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If not for Greg's support, I wouldn't know how to use UpMetrics or how to see its benefit to my organization. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciated being able to use the software to track our COVID-19 outreach. It helped us track expenditures and report out impact. #### Cons I'm not quite sure how to use the educational data part of the software. I'm not sure how to gather attendance and behavior data. #### Vendor response Thanks for the feedback, Kelli! We're so glad to hear that Greg is such a great partner for your team, and excited to hear that you've been able to use the platform for COVID-19 outreach. Since we know each organization is focused on different goals and data sources, we know it's important to help partners onboard in a way that will help them get the most out of the UpMetrics platform for their organization. Can't wait to get started tracking other data soon! Replied December 2020 --- ### Education Nonprofit is a Big Fan of UpMetrics! - Overall rating: 5/5 - Reviewer: Rolland J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is quite easy to use, and I rely on the aggregated and organized data on a regular basis - including but not limited to providing updates to our Board of Directors on how our work is progressing. We're also able to access and review our data in such a way that informs what supports our staff members need, and how to target resources accordingly. In addition, their team and customer service is fantastic. They are readily available, and solutions-oriented - particularly when our nonprofit presents some unique challenges to solve! #### Cons The one downside I can note is that they discontinued another product that connected to UpMetrics that we really used religiously. They produce good products - even the ones that have been phased out! --- ### Greatly enhanced our ability to understand and share data! - Overall rating: 5/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the UpMetrics team! Not only are they all so nice and easy to work with, but they are incredibly patient with us. It's taken our org some time to really get into a groove with the software and really hone in on what we want to measure and how. I feel like our org has started and stopped a bit with how we are using the software (in part due to staff transitions and COVID) and the team has been with us every step of the way. I genuinely look forward to my check ins with their team and always feel so supported. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system we have been working in to run our reports is outdated - not only does it not always provide reliable data, it also is not visually exciting. Using UpMetrics allows us to have much more accurate and visually appealing data that is easily sharable with internal and external stakeholders. When I'm working on reports, I love being able to add widgets as I need to find the specific data I am looking for. #### Cons It's not necessarily something I like least, but it still does take time to get used to it. Though it has immensely increased our capacity for data and evaluation, it is still a system like any other that takes time to learn. If I could go back, I wish that I had thought more intentionally about how our entire team would use it and what we would want out of it. We have definitely settled in much more to it now. --- ### Great reporting tool for donors and grantors - Overall rating: 5/5 - Reviewer: Debbie K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience with UpMetrics was very positive overall. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our nonprofit organization was able to highlight for grantors and donors all aspects of a pilot program that we ran this summer. With the ability to upload videos, pictures, and graphs from surveys, anyone viewing our impact profile page could get a comprehensive idea of what our program was about, who and how it served, and the efficacy of our impact. The ability to not just conduct surveys, but to turn the results into tangible reporting graphs and data was very impactful or our grant reports and donor updates. The software allows users to not only display data in a meaningful way, but, even more importantly, it has the ability for users to display and share personal stories about the program impact on our youth. #### Cons Because the software capabilities are very deep, it does take time to learn and effectively use all of functions that UpMetrics provides. However, the support team is very helpful in all aspects of training and user preparation. --- ### MHL Evaluation Manager Review - Overall rating: 5/5 - Reviewer: Mark A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MHL is using UpMetrics for internal grant reporting on our various philanthropic grants. We are more than happy to share our success using UpMetrics as a testimony. UpMetrics has been a very useful application for data visualization for our evaluation team, and I'm looking forward to using it and new features in the future! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the different widgets that you can create and that multiple people can work on the dashboard deliverables simultaneously. It is a highly collaborative tool that I think is absolutely pivotal for evaluation reporting. I love how intuitive it is to create deliverables, and the generation columns/buckets features in the tables. #### Cons I wish that the Tables' cells could be manipulated or changed in the Data Tables feature. Often I make mistakes in Excel spreadsheet that I upload, so I have to keep download and re-uploading. The lack of flexibilty in the Data Tables feature is the thing I like the least. I also wish that the PDF versions of the deliverables were downloadable, and that when you download them that they would look cleaner and complete. I've had issues with downloading Dashboards as PDFs, even though the size of the document was 30 pages long. #### Reasons for choosing UpMetrics N/A --- ### Chicago Run - UpMetrics Review - Overall rating: 5/5 - Reviewer: James N. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a youth-sports nonprofit organization, UpMetrics has made it easier for our small team to have a platform that easily compiles all of our evaluation efforts into one place. This allows us to have strong visuals that paint the picture of what our programs do so we can easily share this message both internally and externally. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UpMetrics allows us to easily integrate all of our evaluation data into one place. This allows us to be able to make connections between various evaluation tools that was previously not possible for our team. #### Cons At first, getting all of the data inputted and understanding the platform can be a little daunting, but the UpMetrics team has offered a ton of continued support to ensure our team understands and can easily maneuver the platform. --- ### UpMetrics platform - Overall rating: 5/5 - Reviewer: Cassandra H. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The staff has been attentive, supportive, engaged and a great resource as we got up and running, and they continue to engage with us even though our system is set up. This ensures we are getting the most out of the service and partnership. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros UpMetrics quickly takes the data collected and turns it into a story that is easy to follow. In the past we had to wait months to transfer the data into digestible information but now it's happening in real time which allows us to see where our program is excelling and where it is falling behind. #### Cons We were not using a data collector that automatically fed into UpMetrics platform but the UpMetrics team worked with our situation to find a way the data can feed in without manual entry, and they understand the priority for us on this going forward. --- ### UpMetrics + OWLS Partnership - Overall rating: 5/5 - Reviewer: Caitlin S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My customer service experience with UpMetrics has been nothing short of fantastic! The UpMetrics representative we work with provides great communication, problem solving skills and training sessions to ensure we are set up the best way possible with their platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is always changing based on the industry and offering new upgrades and platform. This software allows us to track data directly from the registration of our participants creating an easy to use data outline. I have enjoyed getting to know this product and discovering how to best use for our organization! #### Cons I was disappointed when the UpActive app was disabled because that was how our organization was planning to use UpMetrics the most. We are still working through a way to solve for this loss. --- ### Great Team - Overall rating: 4/5 - Reviewer: Priya S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use of Upmetrics is really because of the amazing team behind it in addition to the platform. It's been really great to have this tool to support showing the impact of our work. #### Cons Some changes in the platform has made us reassess how to use the platform for our purposes. --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Gavin L. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are happy to have partnered with upMetrics and look forward to continuing to utilize their serves in the future! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at UpMetrics is very responsive and great to work with. Everyone I have interacted with has been excellent. They have a great mission and truly care about their clients success. #### Cons It can take some time to get your data organized in a way that they can use it and create visuals, but they are a very helpful team and the effort is worth it in the long run. You have to put in some work on the front-end, but then you get results that will last and update easily. --- ### Clear, concise, and meaningful platform to organize metrics and share impact. - Overall rating: 5/5 - Reviewer: Alex C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our experience has been great, The staff believes in their work and have supported us through the process. I am excited to continue to grow with UpMetrics! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UpMetrics framework for organizing metrics and showing impact is clear, concise, and meaningful. They make telling the story of your non profit's work easy. We've been able to unify previously siloed metrics into a single, organization-wide story of impact, and save time and improve confidence in our reporting by simplifying complex analysis into digestible insights. #### Cons Truly, the only issue we ever had was that we started with UpMetrics when they were transitioning to a new, upgraded platform. This meant that our first drafts for our framework were completed offline and then we had to add that work to the new platform when it was ready. HOWEVER, the wait was worth it. The new platform is amazing. --- ### Strengthening Organizational Capacity and Storytelling - Overall rating: 5/5 - Reviewer: Liz J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with UpMetrics has been wonderful! Their team is hands on and supportive while also adept at listening to and responding to clients' tailored needs and priorities. That collaborative and flexible approach has been essential to my organization's ability to not only create impactful dashboards, but to ensuring an effective and clear rollout and training across all our teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UpMetrics stands out as product because of the holistic offerings it provides to organizations. In addition to being a highly effective data system, UpMetrics has become an essential knowledge management and collaboration tool across our nationwide teams. UpMetrics is now our one stop shop for managing internal and external organizational data, gleaning critical learnings and best practices from our programs, and telling and visualizing the "so what" of our work. Equally importantly, UpMetrics has become a crucial lever for building our staff's capacity to engage with and learn from data. #### Cons No major issues or areas of dissatisfaction have come up for us. There are small tweaks we've shared, eg. around our preferences for how we'd like data visualized that are not currently available. Nothing out of the ordinary though for a growing company and unique product offering. More importantly, I have been impressed by UpMetrics' openness to discussing our ideas for evolving the product to meet ours and other clients' ongoing needs. #### Reasons for choosing UpMetrics UpMetrics was (1) the most user friendly interface/platform and (2) provided the most holistic approach to connecting with our data. Many of the other platforms had a bigger learning curve and required more extensive training to use. It was important to us that we get a platform that all our teams could easily engage with and evolve/redesign over time to meet growing organizational needs. UpMetrics has certainly delivered in this regard. Additionally, compared to other platforms I was impressed with the diverse offerings UpMetrics provides all under one platform's roof. For instance, most platforms offer customizable quantitative data dashboards, but UpMetrics also has a qualitative data organization component that has become a great resource across my program, communications, and development teams. Another example is the UpMetrics' Impact Profile tool. This tool allows you to create a virtual one pager plugging your organizations' impact, connecting it to data from elsewhere on the platform, and linking to your website and fundraising pages. All of these factors influenced our decision to choose UpMetrics and it has exceeded expectations! --- ### Data lovers unite! - Overall rating: 5/5 - Reviewer: Allison A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Our organization has grown tremendously over the last 10 years, and UpMetrics has been invaluable to helping us track and visualize the short and long term outcomes of our Theory of Change. We have a great deal of reporting to do as a non-profit and the platform and data integration process that we've been able to collaborate on has made my job a million times easier to report now on our programs and impact. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UpMetrics platform provides my organization with a very easy way to see, analyze and report out on a multitude of data we collect. From attendance and demographic data, and our annual program surveys. There are so many ways to filter the information, that we can really dig deeper into the data to uncover trends and understand our participant's experience in program. I really appreciate how the staff at UpMetrics are responsive to our needs and have taken the time to really create a unique platform tailored to our organization. #### Cons Not necessarily a con, but we have not tapped into the Goals or Stories sections yet. --- ### Tons of Information! - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Sports - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are answering many questions in our school and athletic department. We have readily available data to show to prospective students and/or stakeholders in our community regarding the successes and breakdowns of our athletic department. We know understand areas of focus and attention in developing 3-5 year plans for our department. We see when individual programs need to be addressed and worked with pending the data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The dashboard of information that UpMetric provides us serves us in many ways. We analyze this data for targeting certain feeder schools. I use this in evaluating my head coaches in regards to attendance records and academic success of their program and student-athletes. The cleanliness of the product is great, easy to read, and interactive. #### Cons If I want to switch something around or see new data, I cannot do it myself on the dashboard. I can, to a certain extent. But I normally would have to speak to my rep and get it handled. Which is very easy and a seamless process because of the relationship we have built and the responsiveness of their team. #### Reasons for choosing UpMetrics The people and team at UpMetrics is top-notch. Very friendly and easy to work with. They are incredible in welcoming ideas and feedback to help them serve their clients best. --- ### Data and graphics for public health - Overall rating: 4/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive experience with both the app and the tech support. Our project is spread over two states, 6 counties, 10 schools. This app helped us move from a paper evaluation design to web-based and paperless. That was a major improvement in efficiency for both data collection and analysis. I don't think we have seen all the benefits yet. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are a small implementation staff for a project to dissuade middle school students from starting use of tobacco products, especially vaping. The funder of this project hired UpMetrics to evaluate all of their grant projects. This provided us with a great evaluation tool which far exceeds the data collection and graphics we could have developed on our own. UpMetrics staff helped us shift from paper data instruments to on-line. We have students and teachers who are providing pre and post surveys from their cell phones direct to the data platform. UpMetrics staff has been very accessible to help us design and improve our survey instruments. #### Cons Because this is my first experience with this type of evaluation platform, I don't have good basis for comparison. So far I have mainly used the data tab. I have not yet worked with metrics or impact profile tabs. #### Reasons for choosing UpMetrics I was not the purchaser. The app was provided by our funder, Pallottine Foundation of Huntington (WV). --- ### Letting Data Drive Participation - Overall rating: 5/5 - Reviewer: Kevin M. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have introduced UpMetrics at two different school districts and it has been very well received. I was very pleased to see my previous school still using it after I left. Having a partner that helps with the breakdown and analytics of the data and provides it back to me is extremely helpful in a job that sees very little free time to do analysis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about UpMetrics is how user-friendly the platform is, and their outstanding customer service. Their customer service with staff training, and tech support is amazing, almost always same day! #### Cons For how I use the platform, there is not much negative I can say. However, what I can say is how much I miss the attendance-tracking ability UpMetrics had previously and how much I would love to see that come back! #### Reasons for choosing UpMetrics UpMetrics was a multi-functional platform that allowed us to centralize communication, attendance-taking and tracking, and data analytics all in one platform! Their customer service is top-notch, and the speed in which they turn their analysis around for use is awesome! --- ### UpMetrics - amazing tool for measuring data and showing impact - Overall rating: 5/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Measuring impact; being able to show results tied back to our key impact measures. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UpMetrics platform has really helped us show the impact we are having with some of our school and youth sports organizations. UpMetrics has helped us track impact data of our programming, which we can then share (in a clean, easy to read) with our partners, as well as funders. The tools they provide go a long way to not only steward our partners and current/potential funders, but also helping us internally review our programming/processes to make sure we are being efficient as possible. The customer support provided from the UpMetrics team is top notch. #### Cons The cons are more focused on our own organization - determining what aspects of the UpMetrics platform will benefit us the most. UpMetrics can do so much that for your organization, so honing in on how best to use the platform in a meaningful way is a something we need to focus on. #### Reasons for choosing UpMetrics Ease of use, customer support, staff at UpMetrics - all top-notch --- ### Review of Platform - Overall rating: 4/5 - Reviewer: Tahisha V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been overall positive with Upmetrics. I appreciate the level of dedication that the staff gave in the beginning. We are a small nonprofit with limited capacity, and the individual support that Upmetrics provides is truly beneficial. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The impact profile is great to send to potential donors or individuals interested in our impact results. It's simple and clean. I also like how we can easily modify how we show our impact results. I also think the stories feature is an asset to the platform. We are often saving our testimonials on a word doc but this feature helps us store this information and grab quotes when needed. #### Cons We are still in the process of integration. The software itself isn't difficult. However, molding it to our data structure is somewhat difficult. #### Reasons for choosing UpMetrics We choose UpMetrics because of the team more than the product. We felt that the team at Upmetrics had an understanding of the complex work we do and could help to dissect the data we collect to make sense of it. --- ### A Good Product with Amazing Support Staff! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Data analytics can be a tough thing to approach for anyone, but the UpMetrics platform and staff make it easy to learn, grow, and become a data-informed organization. #### Cons Some aspects of the software require a steeper learning curve than others but these aspects are made approachable by UpMetrics staff. --- ### Up Metrics Review - Overall rating: 5/5 - Reviewer: Terri W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This journey has allowed us to dive deeper into the data we already have, and organize it a way that will improve efficiency when collecting programming data and encourage being intentional about what's being captured so it shapes our narratives about our impact in the community in the clearest most honest light. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy integration with Google sheets is great! The widgets are pretty straight forward to navigate. It's nice to know have a support team that is always willing to answer my questions if they come up. #### Cons I do wish the Pie Graphs were displayed as actual pie pieces opposed to the outer circumference. It would be nice to have more Arts oriented icons available (Dancer, Drum, Tap/pointe shoe, stereo, etc) --- ### Supportive Team - Flexible Data Visualization Solution - Overall rating: 5/5 - Reviewer: Kate M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The UpMetrics team is truly the linchpin of the platform. They work closely with their clients every step of the way to ensure your data is being visualized in a way that is useful and beneficial to you. They are honest and kind, and they genuinely want to support non-profits like mine to help maximize our impact. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ability to see our student and program data at a glance. It gives us the opportunity to answer individual donor and foundation questions with ease, without having to dig deep into our CRM to run reports and analyze data. #### Cons Since the platform is still relatively new, there are some pieces of the process that require quite a bit of support from UpMetrics team, and we are always looking for ways to take the process in-house. Lucky for us, the team is phenomenal, timely, professional, and supportive, so we've never experienced a delay in reporting or felt left out to dry. --- ### A great tool for gracking data - Overall rating: 5/5 - Reviewer: Robert B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I appreciate the personal service of the staff at Upmetrics. Whenever I have had an issue with processing data, they are quick to help and are extremely knowledgable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate how easy it is to enter data into Upmetrics - I can delegate and teach new users the interface quickly. #### Cons I could have used a video tutorial on how to run the data. --- ### Best Decision This Year - Overall rating: 5/5 - Reviewer: Thomas S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love our working relationships with Upmetrics and have recently increased our package with them to allow us to do more. They have been a great partner through listening to our needs and responding quickly with solutions. We have always felt we are their most important customer, even though I know they treat all of their clients this way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has been a seamless transition for us into a new software program. Our entire student body and staff use this app on a daily basis to keep our community safe and in return we are able to view real time statistics and make data driven decisions. #### Cons We haven't had a negative experience thus far ## More reviews [Next reviews](https://www.softwareadvice.com/product/242671-UpMetrics/reviews/?page=2) --- UpMetrics Reviews, Pros and Cons - 2026 Software Advice