# SAM Software Reviews, Demo & Pricing - 2026 > Review of SAM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/253972-sam --- [Home](https://www.softwareadvice.com/) / [Auto Repair Software](https://www.softwareadvice.com/auto-repair/) / SAM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/253972-sam/reviews/) # SAM 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SAM 4.5 [(30)](https://www.softwareadvice.com/product/253972-sam/reviews/) Pricing Starting at NZ$85.00 per month Top Alternatives ### About SAM SAM is an auto repair solution designed to help automotive workshops manage customers, quotes, job cards, payments, invoices, stock, discounts and more from within a unified platform. SAM allows businesses to view stock values and quantities, communicate with customers via text and send annual service reminders in bulk. Administrators can gain insights into year and month-end financials using reporting capabilities. Additionally, teams can access multiple stock pricing levels and send promotional messages to clients via marketing campaigns. SAM facilitates integration with various third-party platforms such as Xero, Genoapay, DebtorInfo and more. ## SAM User Interface ## Popular SAM Alternatives Main Product SAM 4.5 [(30)](https://www.softwareadvice.com/product/253972-sam/reviews/) Ratings Breakdown - 4.47Ease of use - 4.46Value for money - 4.62Customer support - 4.23Functionality Pricing Starting at NZ$85.00 per month Alternative Product [AutoLeap](https://www.softwareadvice.com/auto-repair/autoleap-profile/) 4.8 [(744)](https://www.softwareadvice.com/auto-repair/autoleap-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.72Value for money - 4.89Customer support - 4.76Functionality Pricing Starting at $179.00 per month Alternative Product [NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/) 4.2 [(262)](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/) Ratings Breakdown - 4.11Ease of use - 4.23Value for money - 4.39Customer support - 4.10Functionality Pricing Starting at $109.00 per month Alternative Product [Shop-Ware](https://www.softwareadvice.com/auto-repair/shop-ware-profile/) 4.8 [(163)](https://www.softwareadvice.com/auto-repair/shop-ware-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.76Value for money - 4.76Customer support - 4.48Functionality Pricing Starting at $249.00 per month Alternative Product [Shop Boss](https://www.softwareadvice.com/auto-repair/shop-boss-pro-profile/) 4.4 [(89)](https://www.softwareadvice.com/auto-repair/shop-boss-pro-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.35Value for money - 4.53Customer support - 4.32Functionality Pricing Starting at $199.00 per month Alternative Product [ARI](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/) 4.6 [(660)](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.67Value for money - 4.59Customer support - 4.54Functionality Pricing Starting at $39.99 per month ## SAM Pricing and Plans Starting price: NZ$85.00 per month Free Trial Free Version Basic NZ$85.00 per user, per month No plan information available ## SAM Features - Popular features found in Auto Repair Accounting Appointment Scheduling Communication Management CRM Employee Scheduling Estimating Inspection Management Labor Rates Maintenance Scheduling Point of Sale (POS) Service History VIN Lookup - More features of SAM Activity Dashboard Alerts/Notifications API Appointment Management Billing & Invoicing Customer Database Customer History Data Import/Export Inventory Management Job Tracking Labor Cost Reporting Order Management Progress Tracking Purchase Order Management Quotes/Estimates Reminders Reporting & Statistics Third-Party Integrations User Management Work Order Management ## SAM Integrations Quicken Integration rated undefined from -1 review Xero Integration rated undefined from -1 review MYOB Business Integration rated undefined from -1 review ## SAM User Reviews Overall Rating 4.5 Ratings Breakdown 5 53% 4 47% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.6 Functionality 4.2 SB Susan B. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed November 2020 User of 10+ years 5 I need to get some training in the background/setup areas now that we're using our GL level reports more (I've pretty much learnt on the job) but it's a very intuitive system & the software ppl regularly release updates & tweaks. I've considered jumping ship when I hear about features in other packages but when I've really looked at them; far better off with SAM. Better to suggest these features to SAM & win both ways. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The responsiveness of the team - if something hits the fan, you KNOW the support ppl are available . I've managed to do many weird & wonderful things to my data - always been rescued !! Cons: We're looking forward to the new diary revamp as it's now vital to us with the increase in staff & workload - well overdue. There are a few minor tweaks I'd like in data range selection for the reports. Reasons for choosing SAM Have looked at Mechanic Desk & a few others recommended by peers but negetives far outweighed any positives Vendor Response Hi Susan, Thank you for taking the time to review us and providing us with some feedback. I have passed on your postive feedback to the support teams, that made their day. We are aware that our diary needs a revamp and have completely redesigned it in the new web product. As discussed I will get one of our support team to take you through timeclocking and the reports. Don't hesitate to contact me if needed. Many Thanks Raj - GM, SAM Replied April 2021 Read More GG Gaileen G. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed November 2020 Helpful 5 My overall experience has been wonderful. Helpful and knowledgeable staff and always very friendly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I find this software very use to use. The staff are so friendly and helpful if you are unsure. Excellent feedback and notes to help. Cons: I would to be able to enter the same registration number of a vehicle in the system twice. Sometimes parents as a one off want to pay for repairs done to a vehicle but want the invoice in their names. At the moment I just put a space in front of the registration number. Reasons for switching to SAM To make it easier tracking which invoice was attached to a job and many other reasons. Vendor Response Hi Gaileen, Thank you for taking the time to review us and providing us with some feedback. I have passed on your postive feedback to both the support and development teams. They will like hearing that the program is easy to use and that you find them friendly. As discusssed, try using split invoicing, that way you won't need to create a duplicate invoice, this should also save you some time. Don't hesitate to contact me if needed. Many Thanks Raj - GM, SAM Replied April 2021 Read More CB Carol B. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed November 2020 SAM 4 Overall I feel SAM is a great product, I just don't feel like we are using it to its full extent. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: What I like about the SAM software is that it is a complete package from customer database, invoicing, accounts payable, cashbook and general ledger. Basically you can run your whole business from this one software package. Cons: It was setup by Sam but not enough training has been offered to know what aspects of the software we arn't doing well or even know exist. Reasons for switching to SAM I heard that the reporting and data capture was better. Vendor Response Hi Carol, Thank you for taking the time to review us and providing us with some feedback. It's great to hear that you are benefitting from a fully integrated workshop system. As discussed I will get one of our team to review how you are using the system and then we can arrange some more training for you in the areas needed. Don't hesitate to contact me if needed. Many Thanks Raj - GM, SAM Replied April 2021 Read More KR Kay R. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for more than 2 years Review source Reviewed November 2020 Our friend Sam 5 Overall I find Sam a great programme and it helps the efficiency of the workshop and overall the business....will continue to use Sam in the future! :) Ratings Breakdown 5 Ease of use 4 Customer support 4 Functionality Pros: I like the ease of use, and that Sam is linked in to NZTA - giving me all the details I need at once. I find it useful that Sam is displayed on all of our computers throughout the workshop Cons: i found being able to flag job in order of urgency to be a little confusing------also get frustrated that I cannot copy and keep pasting text messages...reminders can also be confsing and tedious Vendor Response Hi Kay, Thank you for taking the time to review us and giving us some feedback. It's nice to hear you find our product easy to use, I'll let our develpoment team know. I'm glad someone was able to help you with the job status, as you can change them to suit your business. We had to make changes to the SMS section to stop ASCII characters being copied in as they can mess up a message to your customer, it was nice to hear that you can work around that wthout any difficulty. Don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM Replied May 2021 Read More NM Nick M. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed November 2020 SAM user for 5+ years 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: For the general user what you need is right at your fingertips. You don't need to know alot about computers to be able to carry out basic daily functions. I also like the integration in the software between customer, their vehicle, and their invoices. Keeps everything tidy and easy to find in the future. Cons: There are certain limitations n advanced user may face, such as inability to override some system defaults. Additionally the UI is very dated and basic (although the software is not targeted towards an industry that worries much about UI). Vendor Response Hi Nick, Thank you for taking the time to review us and providing us some feedback. It's great to hear that you lile the links between customers and vehicles, whuich make it easy for you to find the information you need. We understand the UI is dated, we are currently working on a new web based product which is being launched in April 2021. Don't hesitate to contact me if needed. Many Thanks Raj - GM, SAM Replied April 2021 Read More KD Kaye D. Verified reviewer Construction 11-50 employees Used daily for less than 2 years Reviewed December 2020 Review of SAM & SAM Support 5 Very good... Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy to use. Great to have accounting, vehicle records and stock levels in the same programme. Good that it ties into the office who use Xero only. Cons: I am really struggling to try and attach documents into SAM - it is such a pain because of the Citrix connection and having to cut and paste, save etc. and I still cannot attach so am about to call SAM support again. It would be awesome if this was easier because it certainly is not at the moment. This is not a BEVA complaint - but a SAM programme complaint. Reasons for choosing SAM Easier and we knew other local companies who were using it and they said it was great. Reasons for switching to SAM Stock and vehicle control - plus easier to use Vendor Response Hi Kaye, Thank you for taking the time to review us. It's great to hear that you find SAM easy to use and appreciate the benefits of an industry specific application. We do appreciate that attaching documents through Citrix is not easy, which is why we are investigating on ways to make that much easier so we can develop that into our new web product. Don't hesitate to reach out to me if needed. Many Thanks, Raj - GM, SAM Replied April 2021 Read More PR Peter R. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed November 2020 SamWorkMate Review 4 Great experience with Sam support. Always willing to offer advice. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It fitted very easily in what we do. We can find vehicles by registration numbers. Unable to insert two registration numbers the same. Split invoices are magic. More than one client can be invoiced for the same job, but for different parts on the invoice. Job text library saves a lot of writing. Complete history of parts used and where purchased. Cons: Unable to copy and paste, long chassis numbers and part numbers. The Reprice option under invoice view catches us out, when doing split invoices. Vendor Response Hi Peter, Thank you for taking the time to review us and providing us with some feedback. It's great to hear you are utilising the benefits of a specialist workshop system. You should be able to copy and paste into SAM, as discussed I will get one of our suport team to contact you to follow up on that. Don't hesitate to contact me if needed. Many Thanks Raj - GM, SAM Replied April 2021 Read More KW Kylee W. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed November 2020 Very good product 5 Very good Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Its based on the automotive industry. Very good lots of options/features available, far more than we probably use. Cons: The cost of mthly subscription for support when you don't use the support very often is quite expensive. Was advised we were not able to have the SMS service without having the mthly subscription, even though we pay for the SMS service? Would be good to able to cut and paste text from an invoice to another invoice. Reasons for choosing SAM It was already installed in the workshop, husband had used it previously. Vendor Response Hi Kylee, Thank you for taking the time to review us and giving us some feedback. Great to hear you find the industry specifc features of value to your business. It's great to hear you are getting value of out of the system, using reminders to market to customers. Don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM Replied May 2021 Read More RP Rhys P. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed June 2021 ... 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to keep track of everything related to our business. Cons: The odd glitch but not a major issue. SAM support helps sort it out. Vendor Response Hi Rhys, Thank you for taking the time to give us a review. It's great to hear you find it easy to use and benefits your business. Also nice to hear our support team is helpful. I wil pass your comments onto our respective teams as everyone likes getting possitive feedback. Thank you again and don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM Replied June 2021 Read More DR Darrel R. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Reviewed December 2020 rsc 5 SAM support is great to deal with. They solve any issues in a timely fashion. Friendly helpful staff. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Easy of use. Logical progression for adding parts to an invoice. Cons: A list of all the feature available. Demo videos of the features available would be useful to know what the programm is capable of. Reasons for choosing SAM SAM is a workshop based programme that integrates with some of our supplier's catalogues. Vendor Response Hi Darrel, Thank you for taking the time to review us. It's great to hear that you find SAM easy to use, I have passed that feedback onto our development team as they do work hard to make it flow well. I've also passed on your wonderful comments to the support team, that will make their day. Don't hesitate to contact me if needed. Thank you Raj - GM, SAM Replied April 2021 Read More Showing 1 - 10 of 30 Reviews [See All Reviews](https://www.softwareadvice.com/product/253972-sam/reviews/) ## SAM Popular Comparisons [ARI vs SAM](https://www.softwareadvice.com/compare/97484-ari-auto-repair-invoices/vs/253972-sam/)[AutoLeap vs SAM](https://www.softwareadvice.com/compare/120367-autoleap/vs/253972-sam/) ## See what companies are saying about Software Advice