--- title: "Arketa Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Arketa. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Arketa is a good fit for you!" source_url: "https://www.softwareadvice.com/product/254111-Arketa/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fitness Software](https://www.softwareadvice.com/fitness/) / [Arketa](https://www.softwareadvice.com/product/254111-Arketa/) / Arketa Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/254111-Arketa/) Reviews [Alternatives](https://www.softwareadvice.com/product/254111-Arketa/alternatives/) # Arketa User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 107 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 75 reviews (70%) - 4 stars: 13 reviews (12%) - 3 stars: 6 reviews (6%) - 2 stars: 4 reviews (4%) - 1 star: 9 reviews (8%) ### Most mentioned pros - Very affordable Online Platform, for exercise instructors teaching both Private & Group Classes Online, and for building an On Demand Library. - With its user-friendly interface and seamless booking, Arketa streamlines operations and boosts client engagement. - Arketa ticked all the boxes (and more) when it came to the functionalities we needed for our yoga studio but if I had to pick just one it would be the user interface. ### Most mentioned cons - Then when you try to leave, they will keep all of your client billing information from you so you cannot transfer to a different platform unless you talk to all of your clients to get their payment information again. - Their software team does not care about this at all, so to save face, I am not able to have referral codes on at all, which is such a missed opportunity. - I have to spend valuable time and resources trying to mitigate issues that appear out of nowhere. ## Arketa customer reviews Showing reviews 1-25 of 107 (page 1). ### There are great features, but not a lot of help to utilize the features. - Overall rating: 3/5 - Reviewer: Amanda V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the options, but need help knowing how to use it. It would be so helpful to have real people support us and not have to look things up through support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The ability and ease to add on demand options and create a community. There are great features, but there needs to be help with learning how to best use them for our business. #### Cons There is very little support. It is hard to find answers when you try to work on something. When you submit a question it has sometimes taken over a week to get an answer. #### Reasons for choosing Arketa More options that fit my business for offering an online option. #### Reasons for switching to Arketa More fitness specific options with Arketa and easier to set up and use. --- ### Arketa is the best CRM for a yoga studio - Overall rating: 5/5 - Reviewer: Ashlee M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we love it! The transfer was a breeze, the user interface is super easy to understand, and our team has been able to pick up on the system quickly. Oh, and we LOVE that there is a huge red alert if clients are missing a signed liability waiver. Overall, we would recommend this software to anyone looking for a cost effective CRM that gives you tools to automate your business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is EXCELLENT! We've been with mindbody and momence before and their customer service wasn't nearly as helpful. Arketa agents are quick to reply and always follow up, making client management a breeze. #### Cons The only thing that were having issues with is for some reason our time zone is wonky because we are in Arizona. We've chatted in a few times that they've been wrong and they'll fix it but it will randomly revert back and then we need to chat in again. #### Reasons for choosing Arketa Walla's pricing was about $200-$300 more a month for the exact same offering. As a small business, we couldn't justify that and your sales team vibe was the deal closer. Allison our salesperson and her down-to-earth vibe was super refreshing in the tech space and made it feel like I was just connecting with a friend instead of being sold an insanely priced software. #### Reasons for switching to Arketa Momence's customer service was like fingernails on a chalkboard. They never replied back or fixed our issues. After a week of numerous errors with zero resolution Arketa gave us a cold call and the rest is history! --- ### Gut wrenching - Overall rating: 1/5 - Reviewer: Richard P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I am sick with how much we pay this company to be a "partner" and to provide customer support. It doesn't exist here. Be warned. They will sell you a dream team, lock you in and then forget you. Do not fall for it, it's a total trap. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They make an attractive user interface. They make it easy to hand them money. They have a good sales pitch. #### Cons Zero customer support. Glitches that are not fixed. Problems that are not solved. Strictly AI delayed customer support.. still waiting for a response 3 weeks later. --- ### Promising Features - Overall rating: 4/5 - Reviewer: Benjamin A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered They are nice people at the company, and they try to do their best, I do recommend Arketa. It is a newer company, so it may not be as stable as established companies like Mindbody. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros There are a lot of good features with the software that allow you to customize the way you want to run your business, and it now works well for studio scheduling / booking #### Cons Bugs can occur or the interface/design can be misunderstood, which can create issues for customers trying to complete a sign up or payment #### Reasons for choosing Arketa because of what they promised, which did not come true. #### Reasons for switching to Arketa I fell for Arketa's marketing of the features and strong customer service they provide. They claim to remove friction, but they only create it. I am frustrated and so are my customers who use the software. I spend more time troubleshooting issues then running my business. --- ### Lots of Features with a Competitive Price - Overall rating: 4/5 - Reviewer: Ben A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it works and has nice features, but the stability can be improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There can be bugs/errors which cause frustration for the user #### Cons It’s very unstable, constantly having bugs. It drives me crazy every day and their Tech support is very slow to fix anything. #### Reasons for switching to Arketa Because of what I was promised by Arketa, which was not true. --- ### RUN AWAY! Do NOT waste your time, energy, or money on Arketa - Overall rating: 1/5 - Reviewer: Maria R. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered RUN!! Do NOT let them trick you like they did me. I gave them way too Many chances and am now out THOUSANDS. They over promise (straight up lie) and way under deliver. They pretend that they are going to solve your problem, and leave it on the shelf. I was told there would be a specific feature by the time my account was set up, I told them I can’t switch to their software without that feature… that was 18 MONTHS AGO. Like, what? You can’t make this stuff up. Everytime I reached out about it I was told “2 more weeks”. Aahh! Lol just wild, seriously. RUN!!!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The look of the system. They made lots of promises about features, and those promises were good so I bought the software. #### Cons Pretty much everything. The glitches are unbelievable. The customer support loves to gaslight you. Many of the e features are ghost features. They don’t give you access to your backend payment processing… this should have been the only red flag I needed, but alas. Payment plans and recurring billing doesn’t cancel and then people are charged and you need to refund, but you lose all of the processing fees. I know all companies have Their weakness, but theirs are business ending. We have lots more than 2 handfuls of members due to the billing issues. Oh, they also sold me a point of sale that doesn’t work for Canadian debits… I asked if it would work in Canada before ordering it. They lied. They can’t fix it. They haven’t refunded me for the terminal which I bought in Feb 2025. #### Reasons for switching to Arketa Located in Israel when the war started and customer support was lagging. Also, words would sometimes show in Hebrew. Honestly, way better than Arketa in every way and shouldn’t have switched. Count your blessings, people! --- ### Frustrated user - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience has been poor. It is a developing software with a high price tag. I have to spend valuable time and resources trying to mitigate issues that appear out of nowhere. Support is often not reliable in handling issues. It could be a training issue, or potentially they have a high turnover rate and the support person is new and doesn't appear to now the product very well. I am not impressed and don't recommend this product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The app and consumer interface looks nice and is very user friendly. In general the software is user friendly once you have a basic understanding. #### Cons They are constantly doing updates that disrupt and disable original settings. It is hare to trust the software, because out of nowhere discount promos will disappear where they should be and other will reappear where they shouldn't be. #### Reasons for choosing Arketa It seems more user friendly. We liked the look and it seemed like they had the best support and were more developed. #### Reasons for switching to Arketa The app often glitched. They market other studios to my database --- ### Unethical and sketchy service - they will hold your client billing information hostage to keep you from moving to another platform in the future. - Overall rating: 1/5 - Reviewer: Jackson W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Avoid the service at all cost! They will promise anything to get the sale and string you along telling you they will update it to accommodate, which never happens. Then when you try to leave, they will keep all of your client billing information from you so you cannot transfer to a different platform unless you talk to all of your clients to get their payment information again. For companies that have a subscription based model, this can cost you thousands in. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The customized mobile app that allows customers to check in without scanning anything is convenient. When the data is accurate, it is convenient to see in their dashboard after very far explanations of how to decipher their confusing labels that do not reflect what your store actually provides. #### Cons When I tried to switch over to a different software, the company would not give our client billing information to our new software provider and became entirely unresponsive to keep us on the platform for longer by holding our client information hostage. Before we planned to leave the service, we brought up many concerns with what we were told the software could do and what it was actually able to do and the customer service was unresponsive and unhelpful. They told us for over a year that they would fix certain issues, but that never happened so we went shopping for a different service provider. Also, the data for a lot of the reports is inaccurate and inconsistent and very confusing. #### Reasons for choosing Arketa They promised to do more for less, which never came to fruition. --- ### Consistently Overpromises and Under-delivers - Overall rating: 2/5 - Reviewer: Donna S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered When we’ve addressed these concerns with Arketa, they’ve denied ever making certain promises—even when multiple members of our team recall hearing the exact same claims. Rather than taking ownership, they deflect responsibility, often implying that any disconnect is due to a customer “misunderstanding.” If switching platforms were easy at this stage, we would have done so already. We had another top contender during our search and, in hindsight, we regret not choosing them. We are extremely disappointed. If you're considering migrating your business to Arketa, we strongly urge caution. If you're just getting started, insist on access to a test environment so you can verify how the features actually work—not just how they’re described in sales calls. Build nothing into your membership structure or client communication until you’ve seen it function live. It may save you months of cleanup and miscommunication. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Their pitch. What they claim they do sounds really great and is very exciting. Their claim to be a 1 stop shop makes them very seem very attractive. #### Cons To begin, the data migration process was extremely mishandled. Despite multiple warnings from my team and me about which reports not to use, and our efforts to provide accurate, curated CSV files, our concerns were repeatedly dismissed. We were explicitly told to "relax" and reassured that we were "in good hands." Unfortunately, our worst fears were realized. The migration was a disaster, and as late as 24 hours before our grand re-opening, we were informed there was no viable solution. We are still dealing with the ripple effects of that poorly executed and completely avoidable migration. Not once has anyone taken accountability for disregarding the guidance we offered in advance. To make matters worse, when we reached out for urgent support the day before reopening—after working around the clock and sacrificing personal and family time—we were told by our assigned Studio Success Manager that she was at a family event and unavailable to help. In addition to overpromising during the sales process, we have consistently had to backtrack and re-educate our members about features and capabilities we were told existed but simply don’t. One such example: We were assured that when a member booked a bike for class, the system would automatically prompt them to reserve shoes and, if needed, collect payment at that time. We were also told the system would track shoe sizes used, offering helpful data insights. This functionality does not exist. We’ve had to revert to manual workarounds that offer no meaningful improvement from our previous system. This is one of many such examples. The process for freezing memberships and upgrading plans is also far more clunky and limited than what was presented. At this point, it’s clear we are dealing with a young company led by well-intentioned but inexperienced staff. The platform itself shows promise, but the internal knowledge gaps—combined with a sales team that overstates capabilities—create a frustrating and often damaging experience for established businesses like ours. We sincerely hope to see more transparency, accountability, and maturity in the future. #### Reasons for choosing Arketa Had a great sales call with Madison who promised she would not leave us in the wind once we signed on and the features they claimed to have were answers to current limitations. She is a good sales person. #### Reasons for switching to Arketa In retrospect, I wish we had not. It was the devil we knew and we switched to what we thought was a bright light, only to meet the devil we didn't know. --- ### Arketa is the ONLY solution you need - Overall rating: 5/5 - Reviewer: Theresa C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Arketa stands out with its exceptional support, making it the easiest-to-use and highly reliable platform. We've enjoyed growing our studio with them, knowing that we have their unwavering support. If you're tired of wasting time on software that doesn't meet your needs, Arketa is the solution you've been looking for. We've tested all the big and small ones, and Arketa is the only one that checks every box and surpasses our every expectation. Stop searching and start switching over to Arketa. You'll feel the difference in their support from day one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the entire system. It is very refreshing to find a studio platform that thinks of the future and considers the studio's clients to be an essential part of the development process. Their reports are to the penny, their setup is easy, and our clients love the ease of use. We used this system for our clients and discovered that for the studio side, it was just as easy for us! It is a lovely system, and if you are trying to decide who to go with, you won't look back once switching to Arketa. They are a breath of fresh air. #### Cons This is a minimal issue and nothing compared to other software cons. Their reports need a little assistance. They are the most accurate and reliable reports I have ever had, but sometimes, our ability to see a transaction immediately — can be delayed for 24 hours. #### Reasons for choosing Arketa I used Mindbody and Wellness Living for the first 23 years of our business. They are both clunky and do not think forward. All other brands were missing major features or were very cost-prohibitive, and many were solutions based on mind-body and wellness living, and they didn't think outside of those boxes. Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! Finally!! A solution that isn't trying to be another mind-body or wellness living. They are their own! The industry desperately needed this forward-thinking! I also love that every aspect of my studio is in one studio software solution. and then here is Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! We need that! I also love that every aspect of my studio is in one studio software solution. #### Reasons for switching to Arketa Clients struggled to navigate the cumbersome system. Reports were often highly inaccurate, confusing, and rarely matched. The website widgets worked only intermittently. System-wide issues were never genuinely addressed; instead, there were just temporary fixes and workarounds. Eventually, those workarounds became problematic, and it was difficult to know how to resolve issues since the original problems were never properly fixed. Having been with them for eight years, we witnessed how this caused significant functional issues for long-term users. --- ### We love it!! - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall the whole transition and set up was easy and supportive. We’re very happy at our studio and our students love it too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, and the marketing suite. We love the direct communication with students. #### Cons Nothing so far. Really can’t think of anything. #### Reasons for choosing Arketa Friendlier, and easier to connect with. It also looks better and the widgets make us look more professional #### Reasons for switching to Arketa We needed a system that met the needs of our growing community. Arketa is more accessible and has already made our students feel more welcome and comfortable. We can use wait lists and direct communication, two things we didn’t have before. --- ### Dishonest from the first phone call - Overall rating: 1/5 - Reviewer: Carl F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered This is a dishonest company. They knew they planned on adding additional costs to the processing company's fees. When brought up they agreed to waive them, but this would only be for 1 year, then we'd have to deal with their excessive charges. Their fees they tack on weren't brought up until we started to transfer over to their system. At that point we told them we had no interest in dealing with them. It also turns out that their processing company, stripe, has a reputation for dropping customers who don't align with their political views (eg Rumble, Parlor and others). #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There's nothing we saw in Arketa which was any better than any other CRM vendor. #### Cons When they contacted us we told them we weren't interested in talking with any company until we went over processing fees. It's the only concern we have with our current CRM company, WellnessLiving. They assured us our rates would be lower with their processing company. However, what they do, unlike every other CRM company is tack on additional percentages to what the processing company charges, so any savings are evaporated. Their monthly fees are higher, but the overall cost would have been lower. They wasted my time and the time of my team members. #### Reasons for switching to Arketa The only reason we considered switch was to save money on the monthly credit card processing fees. What arketa fails to let you know is that they add additional fees onto the credit card processor's fees. --- ### They were better when they were Sutra - Overall rating: 3/5 - Reviewer: Heather W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I signed up with them in 2021. They were amazing. Easy to access, helped with on boarding and trouble shooting and their subscriber events were great. Over time I have referred several people. Since the change in name and I safe assume personnel I would not recommend them ' unless you are tech savvy and have your own website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Collects payments Relatively easy to set up schedule Need to improve zoom sync make it easier to edit zoom links House videos #### Cons Poor customer service. They are friendly but friendly is not getting the job done. When they were Sutra they designed my website. That was a HUGE plus. However getting assistance with my website or building out a community (which they strongly promote when doing challenges) could take 5 weeks to 6 months to get resolved. Currently I have been waiting 4 months to get an answer to why my web pop up disappeared and getting it updated. #### Reasons for choosing Arketa I needed a host for a library I was creating #### Reasons for switching to Arketa I needed a website or site hat would host an On Demand Library. AT the time Book When only functioned as hosting landing pages --- ### A wonderful system seemingly made for almost everything I need from a software. - Overall rating: 5/5 - Reviewer: Amber B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been wonderful. Much more affordable and with more features that are useable than my previous software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is super easy to use and with more features coming out will be even better. Price was on point for the amazing features that already come with it. Additionally, I am not paying extra for a lot of random stuff that I don't know how to use. Amazing customer support and help with setup and integration questions. #### Cons There are some very minor things that I think could be added/changed, but I have been told some of these features were coming so I don't necessarily want to list them. #### Reasons for choosing Arketa A Yoga Studio Owner told me about it and I checked into it and it just looked great. Everyone was so friendly and helpful. #### Reasons for switching to Arketa Mindbody was so difficult for everyone to use, including myself and I used it for years. It was almost impossible to get ahold of anyone to ask any questions. --- ### Really bad experience - Overall rating: 1/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It has be the most frustrating experience since I start my own company. I really don't believe in those 5 stars reviews. You shouldn't either. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Arketa was recommended to me by my website designer and I went with it. I didnt know much about the website. #### Cons I must to say, it is one of the few times in my whole life that I took the time off my schedule to write th review about product I use> Arketa. Small business owner, started my company in January BUT in field of fitness since 2004 and used many different platforms. Since the beginning a had problems with this software: not loading successfully, updates are slow, bad integration. They don't have any intake forms that can be used immediately, which means you have to enter them manually and, in addition, you can not sent them separately to the customer. It is a pain BUT, I think the biggest problem that I had is customer service!! It took me week or in some cases two weeks to fix one problem! or to find out about intake forms I needed for my client, or I needed a contract to have sent it to me. At this moment, It has been a week now and I am waiting to my request of contract ! They still have not sent one to me. They keep sending me: "Thank you for my patience" email, and I dont have patiance for them. There are no available phone numbers, no direct email to customer services unless you buy the premium package. really? being value customer in oversaturated market with software is not enough? #### Reasons for switching to Arketa I wanted to try something new and was introduced to me be my desiner --- ### Arketa Problem Solved - Overall rating: 5/5 - Reviewer: Diana B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onboarding and migrating customer service team were very helpful with training and getting prepared for launch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I was looking for a system that offered online, studio and on demand purchases all under one platform and I found the solution - Arketa provided all of these! #### Cons On occasions the software can have some glitches but the tech team are always improving and developing the software feedback is always welcome by the team. #### Reasons for switching to Arketa Arketa gives you great value for money for unlimited on demand video storage! --- ### Arketa has taken my business to the next level. - Overall rating: 5/5 - Reviewer: Christine T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of booking classes and launching events is the most important usage for me. I'm also able to maintain my virtual and On Demand business without spending more precious time building it as the process is so streamlined. I also launched my mobile app with Arketa 4-5 months ago and members are loving the experience. #### Cons The software takes a long time to load and sometimes it can be a bit glitchy. #### Reasons for choosing Arketa Price and the On Demand library option being included in the overall package. --- ### Excited about where this can go - Overall rating: 4/5 - Reviewer: Hillary L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I appreciate the hardworking team and that they have given us the attention and direction to make our move successful and as easeful as possible! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really like how you can customize your page, integrate zoom and the videos upload automatically, I like the look of the On Demand/Video platform and that you can add everything in widgets to your website. #### Cons There are a lot of glitches in the software that we've found when using it. The team is always fairly responsive with these and gets them fixed fairly quickly! I think the reports are clunky and can be greatly improved. #### Reasons for switching to Arketa To save money and try and get a less complicated system --- ### It started out great, but that all changed - Overall rating: 3/5 - Reviewer: Bethany B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered It started out great, but by the end it was horrible. If customer service was better and the re-occurring tech issues I had for 6 months were fixed quickly, I would’ve stayed; however, this was not the case. If you are looking for a platform with great customer service that fixes your issues quickly, I do not recommend. I give it 3 stars because the first 2 1/2 years were great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros In the beginning, Arketa worked great. Their customer service response times were amazing and they were really helpful. The software worked well and it was easy to use. #### Cons When they continued to grow and expand on their features, the customer service lacked majorly. Rather than helping you with a problem, they would point you towards pre-written help documents that weren’t relevant. After waiting for months for critical components in my software to be fixed without much update, I had to finally make the decision to move to a different platform. --- ### Definitely worth it - Overall rating: 4/5 - Reviewer: Emily D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very good. Team is responsive and helpful, software is much better than mindbody I was using before, and my community says the flow is great and easy to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how it is customizable and can embed easily into my site. I love how fluidly in person, virtual, and on demand experiences can live side by side. Arketa has excellent customer service. #### Cons Waitlist feature is problematic. There is no fast and clear way of pulling up all the sessions used in a package. There could be more fluidity with payment: mainly the ability to apply payment to something already booked. It would be nice to display your availability for private appts separately from the ones that you reserve for ongoing clients. #### Reasons for choosing Arketa Pricing, seamless integration, recommended from someone #### Reasons for switching to Arketa Wanted all in one (virtual, videos, and IRL) --- ### Growing with Arketa! - Overall rating: 5/5 - Reviewer: Maple L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoy the Arketa community. I am learning a wealth of information in their (is it weekly) remote tutorials and I feel challenged in the best ways possible by getting to learn from some of the leaders in the wellness industry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros On Demand is very important to me and Arketa offers a beautiful and easy to use platform to house my library. #### Cons Some features are hard for me to naviagate as I am NTO tech savvy. Like I had trouble creating a single classs that is both zoom and in person. So now I just found out I will need to make two listings for the one class, which is fine but it would be nice to get one listing for both options and folks could select which version they are planning on attending. #### Reasons for choosing Arketa Ease of use, more pleasing look to the eye for the ease of use. On Demand was very important to me in making my decision. #### Reasons for switching to Arketa Arketa is way more aesthetically pleasing! And more intuitive. I enjoy the On Demand option and the websites I've seen (I'm thinking of swapping my website carrier for Arketa! --- ### Willow Soul Yoga- Review - Overall rating: 5/5 - Reviewer: Joclyn K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far my experience with Arketa has been awesome. This is contributed mainly to the support from [SENSITIVE CONTENT]! Thank you to [SENSITIVE CONTENT] for all of her help, guidance, and quick turn around in answering questions. I also love how Arketa creates a website and an app. This made the process so easy and doable for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I enjoyed most was the support and guidance I received in the process of building the app and the website. They understood my vision on the first try. They are there to provide support whenever needed and respond quickly. It is so important to have this support in order to run a business efficiently. #### Cons The major challenge I had is with the schedule for my studio. I spent a ton of time correcting because there is not a simple delete option for one class. This is definitely something that should be improved. #### Reasons for choosing Arketa I have heard several nightmares about Mind Body, I was referred to Arketa from a friend. --- ### Designed by Instructors for Instructors - Overall rating: 5/5 - Reviewer: Garland P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been a good experience. There seems to be a community of people in the same boat rather than the aloof "other clients." So you feel like there's more than just customer service. The account management team is great and willing to hop on a quick call with you when needed and genuinely want to know how things are going. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is incredibly easy to learn. The UX is straight forward. There are informational meetings to be onboarded and documents to walk you through everything at your own pace. I started with Arketa as an individual teaching virtually and transitioned into their studio version of the platform. The transition was seamless and the UX didn't change. I do like that it's so new the team at Arketa is always asking what else studios need in order to function. You work with other people who know your business from the inside out and understand the requests. #### Cons Being a new software, there are a few things that are in the works and aren't always easily accessible. Sometimes there are a few "tricks" to get around problems while we wait for the actual solution to be built. --- ### Arketa is the way to go! - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We couldn't be happier that we decided to go with Arketa. Their onboarding and customer service have been exceptional. Our customers love how easy it is for them to book classes and access our on demand library. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unlike other platforms, Arketa offers extensive onboarding for studios to learn the software. Because of this our studio was able to have a seamless transition from Mindbody to Arketa. Not to mention the software is easy to use, especially from the client side. The website embeds make our studio website look professional and clients are able to navigate to our schedule or on demand library with ease. They also offer a custom app as an add-on that I highly recommend. #### Cons Adjusting to a new software always has it's challenges and there are growing pains. Sometimes the things you might expect aren't available yet, but they are constantly adding new features and updating the software to make the experience better for the studio and their clients. #### Reasons for switching to Arketa Mindbody is complicated and over priced. --- ### Arketa has transformed my studio and my life - Overall rating: 5/5 - Reviewer: Kim C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered It has made a remarkable change in my life. It's freed up a lot of time and it's easier now for me to stay on top of accounts receivable. Arketa has enabled me to be a more efficient manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Using Arketa has made my life so much easier. I'm saving so much time on administrative tasks, client management and managing my team. The software is well thought out and feels simple. It was learnable and the customer support was very helpful and available. #### Cons It would be helpful have more continuing education about the software in the dashboard. ## More reviews [Next reviews](https://www.softwareadvice.com/product/254111-Arketa/reviews/?page=2) --- Arketa Reviews, Pros and Cons - 2026 Software Advice