--- title: "Flex Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Flex. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Flex is a good fit for you!" source_url: "https://www.softwareadvice.com/product/257325-Flex/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Rental Software](https://www.softwareadvice.com/rental/) / [Flex](https://www.softwareadvice.com/product/257325-Flex/) / Flex Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/257325-Flex/) Reviews [Alternatives](https://www.softwareadvice.com/product/257325-Flex/alternatives/) # Flex User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 137 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 46 reviews (34%) - 4 stars: 56 reviews (41%) - 3 stars: 28 reviews (20%) - 2 stars: 4 reviews (3%) - 1 star: 3 reviews (2%) ### Most mentioned pros - Gives opportunity for life to not take over living, especially things get tight and you need a quick solution to help make lemonade. - It has all the features I needed for patient communication we needed in an easy interface. - I do believe that they really pay attention to their customers suggestions and needs. ### Most mentioned cons - The software is not intuitive, makes you do things by hand 4094275982792 different times, and then still not work right. - The Java based platform is slow and dated. - These many bugs and issues simply arent addressed. ## Flex customer reviews Showing reviews 1-25 of 137 (page 1). ### A GREAT Rental Platform for the right company - Overall rating: 4/5 - Reviewer: Robert H. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been on FLEX for over 7 years. Growing from 4 users and a Single location to Multi-Warehouse and 40 users. Compared to other platforms I have used it is the easiest/cleanest. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros VERY user friendly interface / design. Great Cloud based platform. Easy to use from Quote to Billing. #### Cons The backbone is difficult to navigate/manage for the standard administrator. --- ### Very "functional", but not very practical. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The greatest strength of Flex is also it's greatest weakness - it is very customizable, and you can set up many aspects in specific ways tailored to your company's workflow. I do appreciate that the software can be set up to store all sorts of data points and pull reports on many of those. We currently do not use the full functionality of Flex because every aspect of business that relies on this software takes more time than necessary. #### Cons As of November 2017, the user interface is still Flash-based, meaning it is extremely slow to use. The more items added to a document (quote/contract), the slower it gets both on the account side and warehouse side. Technically, Flex is capable of doing a lot, but every aspect of business that operates in Flex (i.e. quoting, inventory management, purchase orders) takes longer than necessary, resulting in inefficiency overall. #### Vendor response Hi There! We apologize you're not 100% satisfied with our product. Here at Flex, we work really hard to create a product that brings value to every aspect of your business. That being said, since we're such a robust piece of software, it does take some customization and training. We would be more than happy to offer you some training so you can make better use of Flex. If you can please email us to training@flexrentalsolutions.com. Also, we're working hard to launch Flex5, more info here: flexrentalsolutions.com/flex5/ The tablet version is already in beta, let me know if you'd like try it out. Thanks for your review! Replied April 2018 --- ### Inventory Software Flex Rental Solutions, better than some others - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've never had to deal with customer service, so that means serious issues have never come up in my over two years working with this software. Flex is a very usable inventory solution, just could use some fine tuning with more input from end users. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros -Easy to learn -Cloud based -Easy to edit quantities in Pull sheets -The ability to enter data in numerous data fields -The ability to change warehouse locations easily #### Cons -Flash based design occasionally freezes up -Search function could use fine tuning -Some functions of Flex not used -Doesn't allow scanning an item directly into next order with prompts -Hard to fix input mistakes without roundabout solutions --- ### Overall positive, very in depth software that takes getting used to. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Puts pretty much everything I need on a day to day basis in one place #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to track inventory, sales, customers, and costs. Support has also been great and quick to respond with solutions or to look into problems. The user support forum is also filled with people willing to help. #### Cons Runs on flash and is hosted in the cloud so the software runs pretty slowly. They are currently working towards HMTL5 but it's still slow. There are other specific functionality flaws that I hope will be addressed with the new release but they are very specific and only relevant to someone currently working with the software day to day. --- ### Solid solution for AV rental companies - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great overall solution for AV rental companies with multiple locations/warehouses. Full service for lifecycle of a project (from quotation to invoicing/ shipping) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Flex takes a bit of time to get used to it (the interface), but once you familiarize yourself with daily workflow, it's features and functionality are pretty exceptional for rental AV companies. Smooth flow between quote creation, confirmation, packing list and invoicing between team members. #### Cons Their mobile support for a few years was poor (only an iPad application). More recently, an iPhone iOS version has become available which is very useful. --- ### Makes inventory tracking easy - Overall rating: 5/5 - Reviewer: Heath M. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very customizable, and user friendly. You can change almost everything from layouts, icons, scanning sounds. #### Cons This being flashed based limits it's usability somewhat for mobile use. (I know that is changing in V5) --- ### Very useful, but a learning curve - Overall rating: 4/5 - Reviewer: Marco D. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. inventory management, repair documentation #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Works great and user interface is pretty good. It can be intimidating to figure out all the menus and options #### Cons the user manual is ok. Doesnt really help out other than give the basics. I wish there was a more general work flow provided. There is a million different ways to do one thing and it isnt the easiest to figure that out --- ### somewhat good. development needs to happen - Overall rating: 3/5 - Reviewer: Jason K. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were able to quickly click around and get items into the system. it took some time to figure out the best way but we moved to another software #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros easy to use, was very intuitive.. i like the way it operates and how your able just to click and go. #### Cons software needs work still. in some views the categories and gear available were not correct. it made it hard to trust the numbers --- ### It's very user friendly - Overall rating: 5/5 - Reviewer: Tina S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used Rentalworks for years, and I have to say I like Flex better. Everything is very easy to get to and edit. #### Cons Freezes and takes forever to load sometimes. Would love an updated mobile app as well, as that also shuts down spontaneously sometimes. --- ### Very high value solution for rental and staging companies - Overall rating: 5/5 - Reviewer: Adam M. - Verified reviewer: Yes - Industry: Events Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very customizable and user friendly. New employees are able to be working in the program within the first days of training. #### Cons CRM is not as full featured as a full CRM system. WE have not explored the financial intergrations possible in the system. #### Vendor response Adam, thank you for taking the time to tell people about your experience with Flex. We're glad you're finding our software customizable and user friendly. Replied April 2018 --- ### Love the software. Very easy to use and grows with the company. Great Tech Support. - Overall rating: 4/5 - Reviewer: Matt L. - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Compared to our previous software this is tremendously beneficial. This makes inventory management and writing quotes much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once its set up, its very fast and easy to write quotes and manage inventory. That process takes a long time to get to, but the tech support is unrivaled. Its incredibly flexible in allowing individual customization which allows us to make our documents look the way we want. We're still learning and tweaking our forms and its great that we can continue to change. #### Cons Sometimes the open format and flexibility is TOO much flexibility. Once in a while we'd like to just have a standard way to fix a problem but can't because the issue is unique to the way we've structured our individual set-up. (Fortunately tech support is a life saver here) Also, there are some strange bugs still working out with regards to inventory- items that are scanned out today will show as unavailable for a job in the future simply because FLEX recognizes they aren't currently in the system. Also, there are some strange issues where you have to reload the page once you write notes. Also you have to work around unserialized items or expendables that we would like to track: we have a known quantity that go out and come back (like mic clips) but cannot scan them out without barcoding them. #### Vendor response Matt, we're definitely a Flex-ible software and we made it that way intentionally to make sure our users can customize their system for their particular needs. That being said, if there is something not working how you expect, contact support! We're glad you love our software, our software loves you too! Replied April 2018 --- ### Daily user, many areas need further development, cannot trust the results presented many times. - Overall rating: 3/5 - Reviewer: Aaron K. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Allows us to schedule our gear without creating major conflicts on the calendar. Accessible on the web without a special local installation. #### Cons Where to start? Depending on where or how you start a query, you can receive different results for counts of the same inventory items at the same time. This is just one of many examples that the software seems to be working the same calculations in multiple locations. Overall, it seems like the initial project was poorly planned and implemented by people with low programming experience. The system can be very sluggish, which tech support likes to push off on your internet access. However, Speed Test regularly rates our access very highly, and as a company we do not have trouble with any other software we use on any other site, just Flex. Often when you contact tech support, you get interaction but not a solution. When a gap in the software is discovered, the answer is always that it is a known problem and is "in development." But the improvements never come. Just check the user blog to see the lack of improvement. I also dislike that it uses Flash. Time to get modern! --- ### Great product! Slow platform !!! STAY AWAY! - Overall rating: 4/5 - Reviewer: Edward R. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Everything about flex rental solutions is absolutely awesome with the HUGE exception of how slow their system gets when you build a half way descent size price quote. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a very simple intuitive system. Doesn't take a long time to learn it and they have plenty of tutorials on line to help. They also do a descent job responding to customer support emails within 24 hours. #### Cons IT IS INCREDIBLY SLOW!!! Building quotes is like pulling teeth. What should take 2 to 3 hours takes about 7 hours to build. We regret using flex every day. They use a flash based system that is outdated and we are told that they will go to a new faster platform when flash is no longer supported. Duh! I guess they will go away from Flash when they are forced to. We were also told that a plan to move away from Flash was in place years ago when we first looked at them and their competition. I'm not here to promote competition but I do regret going down the flex route. It is so slow that we are having serious meeting on what costs we are looking at to transfer to a different rental software! --- ### Not great. Software is buggy, support is largely "figure it out for yourself" or "wait" for Flex5 - Overall rating: 2/5 - Reviewer: Michael Z. - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since we have not moved forward with full implementation of the inventory bar coding, etc. I don't believe we have derived any substantial benefits...other then alot of time wasted and delays getting customers quotes. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Whoever designed the feature set and overall capabilities of the system was pretty brilliant. It lets you do almost anything you can imagine to manage your business how you see fit. HOWEVER...see cons below: #### Cons Most of the awesome features and functionality intended are "half baked". They are incomplete, and buggy. The software is extremely slow, taking up to 2 minutes just to add an item to a quote. Software does not do math right. Support team is rude and pushes you to figure it out for yourself. Most bugs and problems cannot be fixed by support because they just tell you they are busy writing Flex 5 and it "may" be fixed in the new version. We think you should not stop fixing bugs in the current version when the new version is largely vaporware. The new Flex 5 is being developed for Mobile and Tablet first...which is ridiculous. No one wants that. We want to sit at our desks and generate quotes quickly without the pain of poor software quality. --- ### overall it is a good program - Overall rating: 4/5 - Reviewer: Vickie R. - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have only been using this software for about 3 years so we are still learning the ins and outs and all the things that this system can do. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flex has many good features, live inventory, easy to maneuver. Customer support has always been great. The webcasts are extremely helpful. Love the work tree to keep everything in order. #### Cons The updating as you go. Sometimes things take a long time to load, and when you change a line in a large quote it takes awhile to load the info. Sometimes it feels like it would be easier to make the quote and then have it save. Also closing POs so that the items come out of the how many ordered column only to have the purchase orders disappear. In the work tree I wish the item you were working on would be highlighted or something to show which one you were working on. #### Vendor response Vickie, thanks for the shoutout to our webinars and support. We think they're great, too! Replied April 2018 --- ### Flex has been a great piece of software for our company - Overall rating: 4/5 - Reviewer: Tony M. - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Flex has been great, we have been taking steps into utilizing flex more and more. it has been for the most part mostly positive and things have been pulling together quite well for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros you can customize it for the most part to your own needs, and you can utilize flex to how it best suits you and to what level you are using it #### Cons Prepping, when you have packages built with Non serialized items it makes very difficult to prep properly when you have to go find where that item got prepped to #### Vendor response Thanks for the review, Tony. We appreciate the comments on how you can customize Flex to your needs and are glad to read that Flex has been helpful for your company. You are welcome to call into our tech team at 801-420-1706 x2. If techs are on the phone and you get directed to voicemail, please leave a voicemail, and we can call you back. Thanks again for the review, we appreciate it! Replied August 2016 --- ### A very powerfull program that we don't utilize to its fullest all the time, but wish we could/did! - Overall rating: 5/5 - Reviewer: Chad G. - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ability to easily keep track of available inventory for when we are quoting several shows going on at the same time. Also the ability to do quoting, pull sheets, and invoicing all within one program is a nice feature as well! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is a ton that you can do with the software if you dive into it enough and can learn it all! It helps organize all the inventory in a away that makes it simple to see what is available and what is not to be able to cover each job as needed. #### Cons There are things in the software that I wish it would do that it currently cannot, and things that I know it can do, but cant find and just havn't been able to find the time and recall things that have been gone thru in previous Flex Trainging seminars that we have been too etc. --- ### As the core of our gear management, Flex lets me stay on top of things. - Overall rating: 5/5 - Reviewer: michael b. - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software has simply made my job easier by allowing me to access detailed information at any given time. I also like the fact that I can access Flex online. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once I figured out all of the powerful tools Flex offers, it makes gear management a breeze. I personally use it to look over booked shows that will go out for delivery. I like that I can easily print out a copy of any show with just a few clicks of the mouse. The lists are usually very detailed so I can be certain that I don't miss anything. Although I do not do it often, booking and entering gear into Flex is fairly straight forward and not too difficult as long as I pay attention to what I am doing. I like the fact that I can print out different types of lists as well, whether it is a gear list, or carnet, all of this makes my life easier. #### Cons The most difficult thing with Flex was the learning curve, it took some time to learn how to navigate all of the tools the software has built in. #### Vendor response Hi Michael, thanks for submitting such a great review and we're so happy that our software allows you to make your job and your responsibilities much easier! Replied April 2018 --- ### Flex works nearly perfectly with our company - Overall rating: 4/5 - Reviewer: Cody V. - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Flex and only Flex runs the entire rental division of our AV company. It's nearly impossible to find any other software that will do everything Flex can. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything can be done in Flex. Inventory, Purchase Orders, Scheduling, Maintenance, ect. It's a very technical software, many features and reports that help us run our business. #### Cons There are various limitations with some of the features. Our company relies heavily on Flex and some elements like scheduling are somewhat limited. Would like to see improvements in Flex 5! #### Vendor response Cody, thank you for the review and for spending some time recommending our software. We love to hear when users say that they run their business using Flex. Replied April 2018 --- ### We using Flex for audiovisual company in quebec ! We really love it ! Simplify the inventory système - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We learn everyday a new fact to appreciate more ! Now its really easy to do stock list and location list ! Thank you ! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We like the modulable formule for everything ! We can do a lot of thing whit this software thats why we love it ! #### Cons We like all of the software and we use it currently ! Its hard to start but when you're on you way its really nice ! --- ### Not always intuitive, but has loads of helpful modules. - Overall rating: 3/5 - Reviewer: James S. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of access, visual cues for shortages. Also, love the virtual item feature, and the pop stock lists. #### Cons There is no way to prioritize which event has control over inventory. All events draw equally on the same inventory. The result is, you can build an event all the way to pull sheets for the warehouse, and another event added to the system can create shortages in the event that is ready to be pulled. #### Vendor response James, thanks for the detailed and specific review. We're glad you find our modules and features helpful to run your business. If something is not working how you expect, feel free to each out to support. Replied April 2018 --- ### Typically very good. It does nearly everything we need it to do. - Overall rating: 4/5 - Reviewer: Anna N. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that FLEX is highly customizable to fit the needs of individual companies. Not everyone operates the same and FLEX has somehow found a way to make something work for many different companies. #### Cons If the software is not set up EXACTLY, the high customization can be a real pain. This is especially true if you are trying to do something different with the software than your company had been doing previously. Years later I am still trying to correct things that were put in incorrectly when we first switched to FLEX. This is a never-ending battle. --- ### Flex is an essential tool for our business, allowing us to streamline and automate our operations. - Overall rating: 4/5 - Reviewer: Ted T. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Flex is very reliable, feature-rich, and highly customizable. Most functionalities are fairly straightforward and the user interface is top notch. Free training videos and forum are very helpful. #### Cons A few features have a learning curve and the transition to mobile has been slow, but it is clear the Flex team is dedicated to constantly improving their product. #### Vendor response Ted, thank you so much for the wonderful and positive review and that you're finding Flex an essential tool for your business. Also, thank you for taking the time to learn how Flex works. Replied April 2018 --- ### Overall it has most of the features needed for what we do. - Overall rating: 4/5 - Reviewer: Dave J. - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Organization #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Keeping track of inventory, pull sheets and availability of inventory is great. Dragging and dropping items into quotes with auto or insert comes in very handy as well. I am able to organize the crew in a particular order that makes sense to the crew. The auto drag and drop places the correct items into the correct places on a quote be it Audio, Video etc.. #### Cons Sometimes it is very slow. This might be due to network speeds but it can really be troublesome and slow down progress. --- ### I am a user not purchaser; - Overall rating: 4/5 - Reviewer: molly w. - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros it seems flexible and customizable in terms of adding new products. I like that it is online based and I don't have to be at work to utilize it. #### Cons it updates so frequently that it is very slow. I also wish I had more access to training and tutorials. Maybe online tutorials would be great. I feel like flex offers so many more things than we are using it for. I also wish I could receive an email everytime my orders are set to tentative. I wish in calendar/search view you can search by date or month. Like jump to date instead of clicking back by month. I wish it had an app atleast to view things. ## More reviews [Next reviews](https://www.softwareadvice.com/product/257325-Flex/reviews/?page=2) --- Flex Reviews, Pros and Cons - 2026 Software Advice