--- title: "Timely Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Timely. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Timely is a good fit for you!" source_url: "https://www.softwareadvice.com/product/26047-Timely/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Timely](https://www.softwareadvice.com/product/26047-Timely/) / Timely Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/26047-Timely/) Reviews [Alternatives](https://www.softwareadvice.com/product/26047-Timely/alternatives/) # Timely User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 711 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 523 reviews (74%) - 4 stars: 147 reviews (21%) - 3 stars: 34 reviews (5%) - 2 stars: 4 reviews (1%) - 1 star: 3 reviews (0%) ### Most mentioned pros - Timely transformed our university's time tracking by offering clear visibility into resource use across departments. - Automated time tracking increased productivity by eliminating the need for manual entry and reducing administrative work. - i found the AI-powered tracking is very good ### Most mentioned cons - Log-in regularly required a text message code, and I sometimes didn't have my phone near me, so this was an inconvenience - They did regard that there is an issue with the system and come back with slow, stupid responses and then close the chat claiming that you haven’t responded, leaving you with an un resolved issue. - It is also on slightly expensive side. ## Timely customer reviews Showing reviews 1-25 of 711 (page 1). ### Easy to use - Overall rating: 5/5 - Reviewer: Mark William A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Solved our previous complicated process of clients booking online. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use - very easy for our non technical staff to get using it. Simple UI makes it like other familiar software. I love the integration with Google Contacts and Google Calendar - our clients are impressed when we answer phone calls using their name. #### Cons - They recently introduced packages - but they can't yet be booked online by clients. We have a work around in our setup - but it causes a bit more admin work. - I'd also like to see more options for the rules around when consult forms are sent out. - International clients have trouble booking with us - since you can only allow clients with the same phone country code as the business to book in online. - Having some difficulty with Mailchimp integration - we've switched to Timely > Zapier > Mailchimp instead of Timely > Mailchimp directly. #### Reasons for switching to Timely We wanted the simplest option to allow clients to book directly with us, that also gave us the most flexibility and control over our data. --- ### Stay organized and increase revenue - Overall rating: 4/5 - Reviewer: Jace H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The reduction in the amount of no shows. This helped keep our business running seamlessley and capture deposits easily. #### Cons It did take some adjustment using this tool rather than our standard calendar/meeting invite functionality. #### Reasons for switching to Timely We needed a tool to keep track of all our teams calendars, see availability, and develop reports --- ### Very good scheduling software - Overall rating: 5/5 - Reviewer: Lloyd S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros email campaign generation, easy to use, keeps a data base for contacts, can be customized, #### Cons There is an additional cost to associated with the amount of staff that you have. The more staff, the more the cost. --- ### Timely booking system - Overall rating: 5/5 - Reviewer: samantha jane g. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Always had a good service it's reasonably priced #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does everything my small business needs #### Cons When the updates happen as I'm a bit slow to adjuy #### Reasons for switching to Timely Fresh started to want more and more and I wasn't getting the support needed, I'd been with them since they were Schedul --- ### Balancing our Workflow with Precision Time Tracking - Overall rating: 5/5 - Reviewer: Alison M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Timely transformed our university's time tracking by offering clear visibility into resource use across departments. Automated time tracking increased productivity by eliminating the need for manual entry and reducing administrative work. The platform's easy-to-read reports improved course scheduling and research project timelines, resulting in a great boost in grant utilisation efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Timely's automated time tracking has greatly benefited the management of research projects, allowing me to precisely track time spent on various grants without the hassle of manual entry. This has boosted my productivity and improved the clarity and accuracy of our grant reports. The platform's easy-to-use interface helps me see how I divide my time among teaching, research, and administrative tasks, supporting a healthier work-life balance. #### Cons Timely struggles to capture the blurred lines between different academic activities, like when a casual chat with a colleague unexpectedly leads to a research breakthrough. #### Reasons for switching to Timely The reason for us switching to Timely was for its automated time tracking, user-friendly interface, and detailed reporting, which improve productivity and accuracy in managing academic and research activities. --- ### My Timely Review. - Overall rating: 5/5 - Reviewer: Monica G. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience using Timely was very exciting and very informative and useful to me because, it just works for me. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What i like most about Timely is that the entire application process was very successful and entertaining. #### Cons What i really dislike about Timely is that the booking software was very disappointing because, when i tried to book my salon appointment it just wouldn't work correctly. --- ### Timely review - Overall rating: 4/5 - Reviewer: Bianca P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience was good, timely was simple to learn, secure and offered a fair amount of features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy online booking and staff management. Appointment are also easy to schedule and manage. Pretty simple program overall. #### Cons I wish that timely was a little more cost effective. The price point is a little higher than similar booking systems. --- ### Timely: Project management and automated time tracking software - Overall rating: 4/5 - Reviewer: Ritu G. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Timely is one of the best softwares for automated time tracking which enhances the productivity. The app offers easy to navigate and intuitive design which is a plus over its competitors. I overall recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I personally like the automated time tracking in Timely which is AI based by learning the habits. It also includes budget tracking and timesheets. It has an intuitive user interface which is very clear and easy. The customer service is also top notch. #### Cons Use of AI is still not accurate as with other softwares. Timely only offers online tracking. The Timely app has some bugs which should be fixed in next updates. It is also on slightly expensive side. --- ### Great product, great service - Overall rating: 4/5 - Reviewer: Salina M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Great product but too expensive to continue for the business needs we have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Has all the functionality needed to successfully run appointment scheduling and many key business tools as well. #### Cons The costs associated with the needs I have in my business. It was not economical for me to continue with Timely #### Reasons for switching to Timely Fresha was more expensive than timely for us --- ### Fantastic software - Overall rating: 5/5 - Reviewer: Shelby G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It was excellent, from the system itself to their customer service, always fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is so easy to use and understand and it’s very aesthetic. #### Cons Id like to see more healthcare related features --- ### Functional Appointment Scheduling Tool with Intuitive Calendar View - Overall rating: 4/5 - Reviewer: Ashley C. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Functional and remembered my data so I could quickly and easily re-book appointments #### Cons Log-in regularly required a text message code, and I sometimes didn't have my phone near me, so this was an inconvenience --- ### Efficient and Reliable: A Timely Review - Overall rating: 5/5 - Reviewer: Darlene P. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors. #### Cons At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience --- ### Timely - Overall rating: 5/5 - Reviewer: Sumeet S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent product and features that are at a very reasonable price. The software offers more features that we don't utilize just yet, but may in the near future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with our current process and systems was easy. It actually made it more efficient. It is user-friendly and employees/clients find it to be "high-tech" #### Cons Sometimes the software lags (rarely) and requires us to stop and refresh/restart the program. The cost is reasonable but we wish it was slightly cheaper. --- ### L’Reigns Hair Salon - Overall rating: 5/5 - Reviewer: Lorraine L. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use with Timely as I am not very good with computers and technology so I find the system pretty easy to navigate and work out #### Cons I would like a loyalty scheme to be available. Some things are o my available to higher levels and as I am a sole trader I am on the bottom level --- ### A solid 12/10 - Overall rating: 5/5 - Reviewer: Joslyne U. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mostly time management! Its also very easy to add to your website and allows clients to book their own appointments, all my clients have mentioned its very user friendly as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use to write down all my bookings in a big day planner, going back and fourth with clients to communicate a suitable time... this was VERY time consuming. A friend mentioned she used Timely for her business and I was very keen to try something new. Im extremely happy I switched to Timely as its honestly saved me sooo many hours and admin each week! It just makes sense! #### Cons Im happy with everything Timely has to offer, I havent had any issues with it! --- ### Review - Overall rating: 5/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good, it doesn’t seem to lag or not function semi often. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The integration is easy, customer service is great #### Cons It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc #### Reasons for choosing Timely Ease of use #### Reasons for switching to Timely Ease of use --- ### Excellent product - Overall rating: 5/5 - Reviewer: Monika N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy product for scheduling your meetings etc.....very easy to navigate #### Cons Software update happens quite often which leads you to learn again about new features. --- ### Changed from MINDBODY to TIMELY - Overall rating: 5/5 - Reviewer: Pos B. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future! #### Cons Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck! --- ### Timely - Overall rating: 5/5 - Reviewer: Tammy W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros East to use for not myself and my clients #### Cons Expensive, I use basic functions and use it daily but I would think a cheaper plan might be helpful --- ### Streamlined our business and saves time! - Overall rating: 5/5 - Reviewer: Lauren I. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted not only to support local business, but also needed a system that would allow online booking for clients, and send text and email reminders to our clients. Timely is around $20 cheaper per month for the subscription, and the text reminders are extremely cost effective. As the text is automated, clients are less likely to reschedule because they have to pick up the phone to do so, rather than just texting a person back. Our 'no-show' rate has dropped to about 1% (from 5-10%). We run a photography studio, so Timely wasn't exactly built for our style of business (multiple locations on certain days with certain staff), but a few phone calls with the help desk, and a few hours of playing around with the system, we worked out how to make Timely work for us. I wish we had switched sooner! The ability for clients to book online is INVALUABLE. I know I always remember to book things at 11pm at night when i'm lying in bed, and i know our clients do too! No more emailing dates and times back and forth, clients saying 'let me check with my partner' and by the time they email back, the time is no longer available and we are back at square one. We also have comments from clients who say how convenient it is that we have online booking, it makes look efficient and professional which is great for business. The only con (which turned into a Pro) is that we had to integrate MailChimp into our business, as WorkEtc had a mail service inside it, however the Timely Team were extremely helpful in helping us set our tags on our current database, and help us import our database, so there was a smooth transition from one system to Timely. (Which is saying something, have you ever tried switching internet providers? Awful!) I feel we also get a better response, as the MailChimp emails are much more attractive, and the trackability of the emails was extremely helpful. Thanks Timely for saving us time and money, you are definitely a bill that i enjoy paying, and you earn every last cent! PS - If you are thinking of using Timely, but think you don't have time to change systems, you don't have time NOT to change. Seriously, once you see how much time you save, and how many more bookings you'll get without even having to speak to anyone, you'll be like us, wondering why you didn't change sooner. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Hi Lauren! Thank you for taking the time to share your experience with us. We greatly appreciate your thorough review and love having you in the Timely family :-) Replied April 2015 --- ### Timely provides outstanding time tracker. - Overall rating: 5/5 - Reviewer: Jon Ryan L. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent time tracker. This well help your business growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appointment settings in this software is far more the best I’ve ever experienced. #### Cons There are no missing features in this software. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Anjuli A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use! I love all the customisations you can do and the customer service is very responsive. #### Cons I do find the pricing is a little expensive, especially for a solo operator of a small business. --- ### "Timely - An In-Depth Review of the Time Tracking and Scheduling Software" - Overall rating: 4/5 - Reviewer: Priyanshu J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Timely is a solid time tracking and scheduling software that can be helpful for businesses and individuals looking to manage their time more effectively. However, it may not be the best choice for users who need more advanced reporting options or a wider range of integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The software has a clean and intuitive interface that makes it easy for users to navigate and use.It automatically tracks the time users spend on various tasks, which helps to accurately capture billable hours.The software generates invoices based on the time tracked, which helps to streamline the invoicing process.It has a built-in scheduling feature that allows users to schedule appointments, meetings, and other events. #### Cons It only integrates with a few third-party tools and services, which may limit its usefulness for some users.The software is relatively expensive compared to some other time-tracking and scheduling tools on the market.While Timely provides some basic reporting features, it doesn't offer as many advanced reporting options as some other tools. --- ### EASY SOFTWARE FOR BEGINNERS - Overall rating: 5/5 - Reviewer: Jennily S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I loved the most is that Timely will provide an invoice for tax purposes and to send to customers if need be. Setting up in general was fun and easy, definitely cut my time down in half. #### Cons I would love Timely even more if I could add pictures of my work under my services when are booking so they know exactly what to book. I also wish the add ons didn’t have to be in a separate category and was listed under the service for easy add on. #### Vendor response Hi Jennily, Thanks for your review! So pleased to hear you're loving Timely, and those are some great ideas too! As you know we're always looking for ways to make software even better, I'll pass along your suggestions to our product team :) Replied November 2020 --- ### My daily must have - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My go to calendar. Could not live with out it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its easy to add appointments from any device. The recurring feature is wonderful to recur appointments. I love that this ties with vend to take payments #### Cons That you have to open up the customer to see the notes. Would love to click on their name and view the notes on a client ## More reviews [Next reviews](https://www.softwareadvice.com/product/26047-Timely/reviews/?page=2) --- Timely Reviews, Pros and Cons - 2026 Software Advice