--- title: "RAY Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RAY. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RAY is a good fit for you!" source_url: "https://www.softwareadvice.com/product/262681-RAY/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Real Estate Property Management Software](https://www.softwareadvice.com/property/) / [RAY](https://www.softwareadvice.com/product/262681-RAY/) / RAY Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/262681-RAY/) Reviews # RAY User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 25 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 17 reviews (68%) - 4 stars: 7 reviews (28%) - 3 stars: 1 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Our favorite feature is the book space feature that helps the community easily book meeting rooms and shared spaces along with the report an issue feature that ensures we offer the best quality service to all of our tenan and manage requests internally! - The ability to provide our hotel guests and other community members optionality and flexibility in how they use our product as a hotel brand. - Not only were we able to integrate Ray with our own software stack, we also were able to add new functionality to the platform with Rays assistance. ### Most mentioned cons - The only problem I am facing is related mainly to our community at AUB and not to RAY directly, is that I am unable to attract a high number of users. ## RAY customer reviews Showing reviews 1-25 of 25 (page 1). ### Best Real Estate SaaS Solution - Overall rating: 5/5 - Reviewer: Simon H. S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very professional and ease of implementation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, professional team development and flexibility to change #### Cons Financial data better to be on your own servers #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### A Powerful Solution for Modern Workplace Management - Overall rating: 5/5 - Reviewer: Michael V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with RAY has been very positive. It has simplified workspace and desk booking management while improving operational efficiency. The platform is easy to use, reliable, and supported by a responsive team. We would recommend RAY to organizations looking for an effective office and workspace management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RAY is user-friendly and easy to navigate. It provides an efficient workspace and desk booking experience, with a clean interface and reliable performance. The customer support team is responsive and helpful, and the system makes office management and booking processes much more organized and efficient. #### Cons There are a few areas that could be improved, such as adding more customization options for reports and notifications. Occasionally, the application can be slightly slower during peak usage, but overall it performs well. --- ### Some Features for Improvements are Required - Overall rating: 3/5 - Reviewer: Ramzi E. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Improving by the assistance of Firas and then Aleen #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Follow up and assistance done by Aleen :) #### Cons Prefer to have less manual work and more automation. #### Vendor response Thank you for taking the time to review RAY, we appreciate your feedback. We will be using your valuable insight to make the necessary improvements. Replied September 2023 --- ### Alhamra Oasis village Compound (Riyadh) - Overall rating: 5/5 - Reviewer: Ahmed A. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have enjoyed a successful partnership for the past four years. The solution has proven to be reliable, efficient, and well-suited to our needs, covering all critical operational areas and helping us streamline our daily processes. The strong relationship built over the years makes us feel more like partners than customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros easy , covering all area , updated , always ready for improving ,technical support team very responsive and help full . #### Cons they don't have facility management software. they don't have inventory management software. they don't have HR management software. --- ### Ray Connects the BDD community! - Overall rating: 5/5 - Reviewer: Kim M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ray connects the community on so many different levels (through the feed feature on a fun and personal level) and through insights on a professional level. It makes all of our services and shared spaces accessible to anyone at any time and helps us promote and sell addtional services. Our favorite feature is the book space feature that helps the community easily book meeting rooms and shared spaces along with the report an issue feature that ensures we offer the best quality service to all of our tenan and manage requests internally! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feed feature along with the report and issue feature and the book space as well. It is easy to use both for our users and our teams internally! #### Cons We have too many intergrated softwares into the app, wish Ray could add features that would replace them! #### Reasons for choosing RAY Ray's CMS is easy to use and it has all the features we need to ensure the best experience for our large community! #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### Ray supporting a smart hotel - Overall rating: 5/5 - Reviewer: Nabil S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a very pleasant and productive collaboration #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It offered a full mobile app solution to our tenants and staff, with lots of useful features to help automate and organize our operations in a modern way. The solution was integrated in real-time with our engine and the orchestration was state of the art. The modularity and dynamism of Ray solution expanded our vision and it is definitely a high added value to our offering #### Cons Nothing to say here, they know what they are doing #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### Evaluating the collaboration between AUB and RAY - Overall rating: 4/5 - Reviewer: Suzan R. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ray is excellent. The employees are good listeners, open to comments, and problem fixers. And the application is very user friendly, with a good display. I am happy with the collaboration between RAY and AUB. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about RAY is that it is very user friendly. The display, the way the application works and the way it integrates with the user helps the user to understand its use better. In addition to that, the communication between AUB and the employee at RAY is very good. The employee is always there to listen, and fix all the comments directly. This is making the work much easier on me. Not to forget that, the employees I contact and communicate with are very open to all my comments, I directly find my comments solved. #### Cons The only problem I am facing is related mainly to our community at AUB and not to RAY directly, is that I am unable to attract a high number of users. That's a problem I want to solve and find a way to attract more users from the AUB community to use the application. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied January 2024 --- ### Feedback for Ray - Overall rating: 5/5 - Reviewer: Therese R. - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable. #### Cons Nothing so far. The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### Best community and Tenant platform - Overall rating: 5/5 - Reviewer: Jean N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have been using Ray app as part of my offerings at Vives Compound, and it is very user friendly and the support team keeps improving the app and add useful features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helps us provide our services in most efficient manner. And it helps us reach customer satisfaction by reducing room for mistakes. #### Cons Nothing. Its an amazing app, will recommend it to all. #### Reasons for choosing RAY The support User friendly Low cost Low risk pricing strategy #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### Albustan - Overall rating: 4/5 - Reviewer: Osama O. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and manage Good comments from application users #### Cons Some features are not available which we understand #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### Very useful product at a reasonable cost - Overall rating: 4/5 - Reviewer: Jim C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In a constantly evolving property management market, having our own app at a reasonable cost, where our management team can interact with all our tenants while providing access to all information related to their lease is what we liked most about RAY. #### Cons The current product is very good and very useful to all parties and has a lot of potential to grow and evolve with a room for improvement. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied September 2023 --- ### Excellent service - Overall rating: 5/5 - Reviewer: Giovana N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their permanent support towards us, and constant improve. #### Cons I have no comments so far. However, is always good to make the app to be more practical. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied December 2023 --- ### Veteran review - Overall rating: 5/5 - Reviewer: Mohamad I. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless experience, very intuitive and user friendly app. Great UI/UX feel. No glitches or slow processing #### Cons I had a very positive experience using RAY #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### Excellent Team - Overall rating: 5/5 - Reviewer: Sukrit C. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On the mark team, always responsive and prompt. #### Cons None that I can come across, customer service is to the point. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### Customizable to you Needs - Overall rating: 5/5 - Reviewer: Adam R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were able to completely customize Ray to our needs at Cohort. Not only were we able to integrate Ray with our own software stack, we also were able to add new functionality to the platform with Rays assistance. #### Cons Not many to be honest. I would like to see for features roll out but that will come with scale and has been increasing recently. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### Ray Review - Overall rating: 4/5 - Reviewer: Ahmad T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The smooth journey of the user inside the app. #### Cons The experience of connecting and chatting with the users. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. We are exploring further the possibility of your requested integration and will update you accordingly. Replied November 2023 --- ### A Comprehensive & Dependable Solution - Overall rating: 5/5 - Reviewer: Gopal Krishna P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good features and capabilities offerred. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Gret Customer Support and a Robust White-Labeled Platform/Application #### Cons We have not encountered any major issues. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied January 2024 --- ### Professional Service - Overall rating: 4/5 - Reviewer: Ghada M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A great community management platform. Easy instructions on what to do. Great communication throughout the entire process. #### Cons I cannot think of any negatives to my experience with the company #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied January 2024 --- ### RAY Application - Overall rating: 5/5 - Reviewer: Danielle M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Facilitates our daily workflow, keeping track of all leads. #### Cons Nothing specific, everything is good and we are coordinating with the technical team directly in case of any enhancement/issue. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied January 2024 --- ### User Review - Overall rating: 4/5 - Reviewer: Fazil R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Visitor Management,facility Booking and Report Issue. It is easy to use and very helpful for daily management of facilities. #### Cons From the end user side, in the facility booking section the unit number is missing. Also needs to be added easy printing option for CMS user for the booking section. (To get the report of weekly or monthly bookings). #### Vendor response Thank you for taking the time to review RAY. The insight you provided is valuable to us and we will be using it to make the necessary improvements. A member of our team will be in touch with you shortly to discuss this further. Replied September 2023 --- ### Hospitality Community App - Overall rating: 5/5 - Reviewer: Omar S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to provide our hotel guests and other community members optionality and flexibility in how they use our product as a hotel brand. The Ray platform is a big part of our customer journey. #### Cons Lack of availability to have multiple-sites under one brand name. From my understanding, they are currently working on this feature. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied November 2023 --- ### Amazing team driving a great product - Overall rating: 5/5 - Reviewer: Mackram R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Team availability and their technical knowledge that makes working with them smooth #### Cons Their old subscription external integration was complex, luckily their new beta one resolves all of that #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied December 2023 --- ### Highly Recommended - Overall rating: 5/5 - Reviewer: Rimal I. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Awesome team and excellent support :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RAY helped us digitize our clients' experience. It's an easy-to-use software from both ends Admin and user. I highly recommend it since it helps process automation, cash flow management, and data tracking. #### Cons whatever features we needed were worked on and developed :) --- ### Important App for Busy Life - Overall rating: 4/5 - Reviewer: Mohan K. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Can reach for everything required to related fields in our daily using device mobile easliy and instantly. User friendly. #### Cons May not be so effective in emergency cases to be responded. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback. The insight you provided is valuable to us and we will be using it to make the necessary improvements. Replied September 2023 --- ### Good review - Overall rating: 5/5 - Reviewer: sarah z. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to communicate with, professional team. #### Cons The product can be more flexible and better adapted to each company's needs. #### Vendor response Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Replied January 2024 --- RAY Reviews, Pros and Cons - 2026 Software Advice