About CommunityWFM
CommunityWFM provides a unique and simplified approach to forecasting and scheduling contact center agents. This solution is suitable for organizations across federal and state government agencies, healthcare, insurance providers, financial services, retail, and technology. CommunityWFM offers two product versions, Enterprise and Essentials.
FUNCTIONALITY:
- Emphasizes Automation
- Facilitates Collaboration
- Prioritizes Ease of Use
KEY SOFTWARE FEATURES
- Forecasting
- Scheduling
- Adherence Monitoring
- Intraday Management
- Automated Schedule Attendance and Adjustments
- Agent Portal
- Workforce Management Reporting
- Data Targets
- Schedule Bidding
- Integrations to ACD, HR, and other systems
- Mobile Workforce Management App
CommunityWFM Pricing
Pricing information is provided by Workforce Management Software Group.
Starting price:
CommunityWFM pricing is available upon request.
Free trial:
Not Available
Free version:
Not Available
