# Nextiva Software Overview 2026 - Features & Pricing > Review of Nextiva Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/2683-Nextiva --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / Nextiva Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/)[Alternatives](https://www.softwareadvice.com/product/2683-Nextiva/alternatives/) # Nextiva 2026: Benefits, Features & Pricing Updated June 1, 2026 Written by [Bruno Peláez](https://www.softwareadvice.com/resources/author/bruno-pelaez/) Senior Content Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if Nextiva is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Nextiva 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Pros: - Call routing - User-friendly interface Cons: - Mobile app reliability - Feature limitations Pricing Starting at $25.00 per month ### What is Nextiva: Nextiva is a cloud-based communications platform with voice over internet protocol (VoIP) that bundles business phone numbers, texting, call center operations, call tracking, and audio conferencing. It helps streamline operations while boosting customer engagement and team collaboration. ### Why we like Nextiva: Users love the call routing, voicemail, and mobile accessibility of Nextiva and find the platform easy to use and set up, resulting in an ease of use rating of 4.6 out of 5 stars. Reviews also mention that it's cost-effective and helpful with transcriptions, analytics, call forwarding, and call queues, with the platform receiving an average rating of 4.0 out of 5 stars for value for money and functionality. ### Who should use Nextiva: Most used by system administrators, information technology (IT) workers, and customer support professionals, Nextiva is ideal for handling high volumes of calls at a cost-efficient price for small businesses. Teams who want to leverage technology to improve customer satisfaction and communication benefit from Nextiva. Wondering if Nextiva is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## Nextiva User Interface ## Popular Nextiva Alternatives Main Product Nextiva 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1204)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(877)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(342)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.61Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) 4.7 [(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.73Value for money - 4.77Customer support - 4.67Functionality Pricing Available upon request Get Price Alternative Product [Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/) 4.4 [(248)](https://www.softwareadvice.com/voip/ooma-office-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.52Value for money - 4.38Customer support - 4.44Functionality Pricing Starting at $19.95 per month Get Price ## Nextiva Overview Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base. Nextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, custome... r journey orchestration tools and real-time customer insights, enabling businesses to deliver personalized, context-driven support. Additionally, the platform includes workforce engagement management solutions, with automations and tools that streamline management, reduce agent fatigue and increase retention. ## Nextiva Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Digital $25.00 per user, per month Plan includes: - Competitive monitoring - Messaging apps - Social media channels - Review Management - Digital Service Helpdesk - Unified digital user Inbox - SOC 2 compliance - Reporting Core $36.00 per user, per month Plan includes: - Inbound & Outbound Voice - Business SMS - Video meetings - Screenshare & file share - Call routing - Voicemail with AI transcription - Mobile app for voice & SMS - Team chat Engage $50.00 per user, per month Plan includes: - Customer-to-team SMS Messaging - Toll-free number & minutes - Advanced reporting - MS Teams integration - Web chat: Live & bot - Digital Fax - Dashboards - Voice analytics Essential $129.00 per user, per month Plan includes: - Inbound / outbound channels - Full workflow engine for journey orchestration - Workflow automations and APIs - Transcription and summarization - Customizable intelligent and skills-based routing - One channel (Voice or digital) - List and campaign management - Quarterback, progressive, predictive dialing Professional $159.00 per user, per month Plan includes: - Full customer journey context & history - Omnichannel (voice, sms, chat, email, social, messaging, webform) - Advanced Al bots to guide journeys - Real-time supervisor support - Secure payment agent assist (PCI-DSS) - Single screen recording - Geographic disaster recovery - Remote telephony edge server connect Premium $199.00 per user, per month Plan includes: - Full workforce management (WFM) - Optimized workflows for interaction deflection - CX analytics for all business functions - AI Transcription Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Nextiva's Pricing Plans We've conducted a comprehensive analysis of Nextiva's pricing plans to help you determine which option best aligns with your business communication needs. By examining the features, benefits, and limitations of each plan, we aim to provide you with the insights necessary to make an informed decision. Nextiva offers four distinct pricing tiers: Digital, Core, Engage, and Power Suite. Each plan is designed to address different communication re... quirements and business sizes, from small businesses focused on digital channels to large enterprises requiring comprehensive contact center capabilities. \*\*Digital plan\*\* The Digital plan serves as Nextiva's entry-level offering, focused primarily on digital communication channels. Priced at $20 per user per month when billed annually or $25 per user per month when billed monthly, this plan provides a solid foundation for businesses looking to manage their digital presence and customer interactions across various online platforms. \*\*Pros:\*\* - \*\*Comprehensive digital channel coverage:\*\* Supports multiple messaging apps (Facebook Messenger, Instagram DM, WhatsApp) and social media platforms (Facebook, Instagram, X, TikTok, LinkedIn, YouTube), enabling businesses to engage with customers wherever they are. - \*\*Competitive intelligence:\*\* Includes monitoring across social media, forums, and blogs to help businesses stay informed about industry trends and competitor activities. - \*\*Centralized digital management:\*\* Consolidates customer conversations from email, webchat, messengers, SMS, social media, and review sites into a single inbox, streamlining digital customer service operations. \*\*Cons:\*\* - \*\*No voice capabilities:\*\* Lacks traditional phone system features, which may be essential for businesses that handle significant call volumes. - \*\*Limited integration options:\*\* May not connect seamlessly with all business systems and applications that larger organizations typically use. - \*\*Basic reporting functionality:\*\* Offers limited analytics and reporting capabilities compared to higher-tier plans, potentially restricting data-driven decision making. \*\*Core plan\*\* The Core plan builds upon the Digital plan by adding voice communication capabilities. At $30 per user per month (billed annually) or $36 per user per month (billed monthly), this plan is designed for businesses that require both digital and traditional voice communication channels. \*\*Pros:\*\* - \*\*Comprehensive communication suite:\*\* Combines all Digital plan features with inbound and outbound voice calls within the US and Canada, providing a more complete communication solution. - \*\*Business SMS functionality:\*\* Enables sending and receiving text messages via desktop and mobile apps, adding another convenient channel for customer interactions. - \*\*Video collaboration tools:\*\* Includes video meetings with sidebar chats, recording capabilities, screen sharing, and file sharing, facilitating effective team collaboration and client meetings. \*\*Cons:\*\* - \*\*Basic call routing:\*\* While it includes call routing with virtual receptionist recordings, it lacks the advanced routing capabilities found in higher-tier plans. - \*\*Limited reporting:\*\* Does not include the advanced reporting and voice analytics available in the Engage and Power Suite plans. - \*\*No web chat capabilities:\*\* Lacks the web chat features (both live and bot) that are included in higher-tier plans, which could limit customer service options. \*\*Engage plan\*\* The Engage plan is Nextiva's mid-tier offering, designed for businesses seeking more advanced communication and customer engagement capabilities. Priced at $40 per user per month (billed annually) or $50 per user per month (billed monthly), this plan includes enhanced features for team collaboration and customer support. \*\*Pros:\*\* - \*\*Team SMS collaboration:\*\* Offers customer-to-team SMS messaging with a shared inbox, enabling better team coordination when responding to customer inquiries. - \*\*Enhanced business presence:\*\* Includes a toll-free number and minutes, helping businesses establish a more professional image. - \*\*Advanced analytics:\*\* Provides advanced reporting with voice analytics, allowing businesses to gain deeper insights into their communication patterns and customer interactions. \*\*Cons:\*\* - \*\*Limited contact center capabilities:\*\* While it offers more advanced features than the Core Plan, it still lacks the comprehensive contact center functionality of the Power Suite plan. - \*\*Moderate learning curve:\*\* The additional features may require more time for team members to master, potentially slowing initial adoption. - \*\*Higher investment:\*\* The increased cost may be difficult to justify for smaller businesses with limited communication needs or budget constraints. \*\*Power Suite plan\*\* The Power Suite plan is Nextiva's premium offering, tailored for businesses with high-volume call handling requirements and sophisticated contact center needs. At $60 per user per month (billed annually) or $75 per user per month (billed monthly), this plan provides the most comprehensive set of features and capabilities. \*\*Pros:\*\* - \*\*Advanced call center functionality:\*\* Includes inbound sales and service call center capabilities designed for high-volume calls, making it ideal for businesses with dedicated support teams. - \*\*Intelligent call routing:\*\* Offers priority and skills-based routing based on demographics, language, hard skills, and other factors, ensuring customers are connected with the most appropriate agent. - \*\*Comprehensive management tools:\*\* Provides a unified team interface for agents and supervisors, along with a customizable supervisor dashboard featuring real-time metrics for effective team management. \*\*Cons:\*\* - \*\*Significant investment:\*\* The higher price point may be prohibitive for smaller businesses or those with limited communication requirements. - \*\*Feature overload:\*\* The extensive feature set may be overwhelming for businesses that don't require advanced contact center capabilities. - \*\*Downtime for training:\*\* Implementing and fully utilizing all features may require substantial training and onboarding time for team members. \*\*Add-on features\*\* Nextiva offers various add-on features that can be integrated with qualifying plans to enhance functionality. These include live chat and chatbot capabilities, voice call recording, video meeting recording, and integrations with popular business applications such as Salesforce, HubSpot, Zendesk, and Microsoft Teams. Additionally, businesses can add social media accounts and review management for platforms like Google Store, Amazon, Yelp, and TripAdvisor. \*\*Conclusion\*\* After evaluating Nextiva's pricing structure, it's clear that the company offers a range of options designed to accommodate businesses of various sizes and communication needs. - \*\*For small businesses focused on digital presence:\*\* The Digital plan provides an excellent entry point at $20 per user per month (billed annually). It offers comprehensive digital channel management without the expense of voice capabilities that may not be essential for digitally-focused operations. This plan is particularly suitable for businesses that primarily engage with customers through social media and messaging platforms. - \*\*For small to midsize businesses requiring voice capabilities:\*\* The Core plan, at $30 per user per month (billed annually), offers a well-rounded communication solution that combines digital channels with traditional voice features. This plan strikes a balance between functionality and affordability, making it appropriate for businesses that need a complete communication system without advanced contact center features. - \*\*For growing businesses with increasing customer service demands:\*\* The Engage plan, priced at $40 per user per month (billed annually), provides enhanced team collaboration tools and customer engagement features. This plan is ideal for businesses experiencing growth in customer interactions and requiring more sophisticated communication management capabilities. - \*\*For larger businesses with dedicated contact centers:\*\* The Power Suite plan, at $60 per user per month (billed annually), delivers comprehensive contact center functionality designed for high-volume customer interactions. This plan is best suited for businesses with dedicated support teams that require advanced routing, monitoring, and management capabilities. When selecting a Nextiva plan, businesses should consider their current communication requirements, anticipated growth, budget constraints, and the importance of specific features to their operations. By aligning these factors with Nextiva's tiered offerings, businesses can secure a communication solution that enhances customer engagement, improves team collaboration, and supports their overall business objectives. Additionally, the annual billing option provides significant savings (approximately 20%) compared to monthly billing, making it an attractive choice for businesses planning long-term adoption of the Nextiva platform. ### Compare Pricing Compare pricing across our most frequently recommended Business Phone Systems products. Software options Starting price\* User rating [RingEX](https://www.softwareadvice.com/call-center/office-profile/) $30.00 per month 4.24[(1204 reviews)](https://www.softwareadvice.com/call-center/office-profile/reviews/) **15** recommendations [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) $27.00 per month 4.18[(565 reviews)](https://www.softwareadvice.com/voip/dialpad-profile/reviews/) **10** recommendations [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) $18.00 per month 4.66[(41 reviews)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/) **6** recommendations [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) $25.00 per month 4.81[(325 reviews)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) **4** recommendations \*Defined as the price above any available free plan ## Nextiva Features Drawn from insights across 918 verified reviews, we've outlined Nextiva's best and worst rated features and how they stack up against the average rating. Nextiva's score Category average Nextiva's Best Rated Features VoIP 4.87 3.90 category average Audio Calls 4.84 4.08 category average Online Voice Transmission 4.81 3.94 category average Nextiva's Worst Rated Features Access Controls/Permissions 3.67 3.93 category average Call Screening 3.67 3.73 category average Contact Management 3.71 3.87 category average - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of Nextiva 360 Degree Feedback Access Controls/Permissions Activity Dashboard Agent Interface AI Copilot Alerts/Escalation Alerts/Notifications API Audio Calls Audio/Video Recording Automated Routing Automatic Call Distribution Benchmarking Calendar Management Call Center Management Call Conferencing Call Queues Call Reporting Call Scheduling Call Screening Call Tracking Metrics Canned Responses Chat/Messaging Collaboration Tools Commenting/Notes Complaint Monitoring Computer Telephony Integration Conferencing Contact Database Contact Management Content Management CRM Customer Experience Management Customer Surveys Customizable Reports Customizable Templates Dashboard Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Employee Coaching Tools Employee Directory Employee Recognition Fax Management Feedback Management File Sharing For Cloud Phone Systems Gamification Generative AI Goal Management IVR Knowledge Base Management Live Chat Live Results Sharing Mobile Survey Monitoring Multi-Channel Communication Multi-Channel Distribution Multi-User Collaboration Offline Form Offline Response Collection Online Polling Online Voice Transmission Performance Management Performance Metrics Post Scheduling Predictive Dialer Proactive Chat Quality Management Question Library Queue Management Real-Time Chat Real-time Consumer-facing Chat Reporting/Analytics Response Validation Ring Groups Role-Based Permissions Screen Sharing Sentiment Analysis SIP Trunking Skip Logic Social Media Monitoring SSL Security Support Audio/Images/Video Survey Builder Survey/Poll Management Third-Party Integrations Transcripts/Chat History Transfers/Routing Two Way Audio & Video Unified Communications URL Customization Video Conferencing Virtual Extensions Virtual Voicemail Voice Mail Voicemail Transcription VoIP VoIP Connection Workflow Automation Workforce Management ## Nextiva Integrations Based on 918 verified reviews, we've identified products most frequently integrated withNextiva. HubSpot CRM Integration rated 4.7 from 5 reviews HubSpot Marketing Hub Integration rated 4.5 from 3 reviews Zoho CRM Integration rated 4.0 from 3 reviews Unity Integration rated 5.0 from 2 reviews Five9 Integration rated 4.0 from 2 reviews Filevine Integration rated 5.0 from 1 review See all 31 integrations ## Nextiva Key Sentiments We analyzed 918 verified reviews for Nextiva to find out what actual users really think. Most Positive Sentiments Customer service 72% Positive 15% Neutral 13% Negative Reviewers are pleased with Nextiva's customer service, highlighting the knowledgeable and responsive support staff. They find the customer service team helpful in resolving issues quickly and appreciate the personalized approach. Users also value the reliability of the service, noting that it meets their expectations and contributes to a positive overall experience. Staff management 63% Positive 27% Neutral 10% Negative Reviewers commend Nextiva for its professional staff and effective training programs, which help their teams adapt to the new system. They find the software user-friendly, even for non-technical employees, and appreciate the support provided during the onboarding process. Phone services 55% Positive 27% Neutral 18% Negative Users find Nextiva’s phone services user-friendly, with many recognizing the flexibility of the mobile app and the ability to manage calls across multiple devices. They appreciate the seamless integration between desktop and mobile, which supports productivity. The setup process is often described as simple, and users value having a dedicated business number on personal phones. Least Positive Sentiments Messaging 30% Positive 30% Neutral 40% Negative Users appreciate the call features of Nextiva, such as the ability to make calls and send texts from their PCs and the integration of messaging within the app. However, they encounter issues with text functionality, including delays, difficulty initiating SMS messages, and a lack of real-time updates. These problems can hinder effective communication and cause frustration. Voicemail management 42% Positive 32% Neutral 26% Negative Users value the voicemail management features of Nextiva, particularly the voicemail transcription and the ability to receive voicemails via email. They find the notifications and access to voicemails convenient for staying connected. However, some users face challenges with voicemail integration, accuracy of transcriptions, and occasional issues with the app not updating missed calls and voicemails promptly. Call management 45% Positive 33% Neutral 23% Negative Users appreciate Nextiva's call management features, particularly the ability to handle calls remotely through the app on their cell phones and computers. They find the call quality generally good and value the support provided by Nextiva's technical team. However, some users experience issues with call routing, call drops, and delayed notifications, which can be frustrating and impact their business operations. ## Nextiva User Reviews Overall Rating 4.6 Ratings Breakdown 5 79% 4 11% 3 4% 2 1% 1 4% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.5 Functionality 4.6 MC Monica C. Verified reviewer Construction 11-50 employees Used daily for less than 2 years Review source Reviewed November 2025 Nextiva Dependable 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. Cons: At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. Read More RW Rich W. Verified reviewer Computer & Network Security 11-50 employees Used daily for more than 2 years Review source Reviewed April 2026 Nextiva is the Phone Service for You 5 Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. Cons: I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. Reasons for switching to Nextiva At the time the Verizon service had eaised their rates forcing me to search for a new option, and we were growing at a incredible pace. Read More SJ Steven J. Verified reviewer Electrical/ Electronic Manufacturing 11-50 employees Used daily for more than 2 years Review source Reviewed October 2024 Great VOIP Solution 5 Excellent service and support. Never experienced downtime. Ratings Breakdown 5 Ease of use 3 Value for money Previously 4 4 Customer support 4 Functionality Previously 5 Pros: Easy to set up, maintain and use. Full featured. Little (if no) downtime. Cons: Mobile app is getting better, but could use improvements. Read More Bob W. Verified reviewer Marketing and Advertising Self-Employed Used daily for less than 6 months Review source Reviewed May 2026 Bad Customer Service 1 I registered for SMS on 2/28/26 and waited. I was contacted and told to do certain things to my Facebook page. Most were already done and I completed the request and waiting. I was contacted again and told to do things to my Facebook page but these were already done. I contacted support & pointed this out. They said they would be in touch. I was contacted again and told to do the same things to my Facebook page that were already done. I pointed this out and they confirmed and said they would be in touch. I received a notification that SMS was approved. I tried to use it but it didn't work. I contacted support and they changed some things and said wait 45 minutes and it should work. The next day it still didn't work. I contacted support and after review they said they needed to submit request for this phone number and wait 7 to 10 business days. I asked if another would work in 45 minutes. They said yes and changed to that number. I found out at this time that not all 5 of my phone numbers could use SMS at the same time. That only one number could be used for SMS at a time. I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time. Then the next day I tried to use SMS but it didn't work. I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time. Now I ask for a live agent right away and wait on hold each time) They told me they would escalate the issue and have someone contact me. I told them I rarely pick up phone calls so to text me first. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Today is 4/17/26 and I am still trying to get it working. They just told me they will make changes and it should be ready in 2 hours. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The product. I contacted support and they changed some things and said wait 45 minutes and it should work. Cons: The customer service. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Read More SS Sean S. Verified reviewer Accounting 2-10 employees Used daily for less than 2 years Review source Reviewed November 2024 Okay company 5 It was okay and I liked it at the beginning Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Was a great company and that they have a great team of professionals and the products work. Cons: That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract Reasons for switching to Nextiva Price that was promised to me and then found out that it was Read More EL Everett L. Verified reviewer Construction 2-10 employees Used daily for more than 2 years Review source Reviewed August 2025 the worst one out there 1 POOR! customer support is none existent. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market Cons: unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone. Reasons for choosing Nextiva seemed like a premium product, I was wrong it sucks Reasons for switching to Nextiva not scalable, limited functions for what we needed Read More AL Amy L. Verified reviewer Consumer Services 2-10 employees Used daily for less than 2 years Review source Reviewed January 2026 Nextiva Action HVAC 3 It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons. Ratings Breakdown 5 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line. Cons: The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back. Reasons for switching to Nextiva Ring Central was horrible for our technicians when in the field. Read More JS Jason S. Verified reviewer Marketing and Advertising 2-10 employees Used daily for more than 2 years Review source Reviewed December 2025 Predatory Contract 1 Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed. Cons: Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!! Reasons for switching to Nextiva The software is old and clucky. Does not offer the interpretations needed. Read More GM Gilbert M. Verified reviewer Real Estate Self-Employed Used daily for less than 6 months Review source Reviewed May 2025 Nextiva Support Great At Passing The Buck 1 I was charged $39 upfront the moment an account was setup. It has been 3 weeks and I still am not able to text. I dealt with support for an hour on this issue why my SMS registration. At the end of our conversation he said it was an internal matter and will be corrected at their end. Well, apparently that was completely false. They sent me an email that unless I respond the case number will be closed. Nothing was done. I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva. Cons: Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration. Reasons for switching to Nextiva Complicated system. Their system is too confusing. Read More JS Joseph S. Verified reviewer Medical Devices 51-200 employees Used daily for more than 2 years Review source Reviewed April 2026 Unrefunded Charges After Porting Away from Nextiva 1 Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. Ratings Breakdown 2 Ease of use 2 Value for money 2 Customer support 2 Functionality Read More Showing 1 - 10 of 918 Reviews [See All Reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) ## Nextiva FAQs - How much does Nextiva cost per month? OutReach gives both new and experienced sales reps a competitive advantage. Sales reps and managers use it for qualifying leads, managing sales activities, analyzing the quality of deals, identifying sales risk factors, and building sales skills across your team. - What are the disadvantages of Nextiva? Users enjoy Nextiva overall, giving it a rating of 4.6 out of 5 stars on Software Advice. Some reviews mention dissatisfaction with initial training, indicating they needed more help, and claimed customer service was slow to respond. Others highlight feature gaps like call blocking, and report that the platform can become buggy when adding a new contact. - Can you listen to calls on Nextiva? Yes, you can record and listen to both outgoing and incoming calls on Nextiva. Calls are stored securely on Nextiva's servers, and users can listen and download these calls for 6 months. Nextiva also announces calls are being recorded to comply with privacy regulations, and supervisors can privately monitor ongoing calls for training and assessment. - Can you text through Nextiva? Yes, users can send and receive text messages from a business phone number on Nextiva through the desktop, mobile, or browser app. Users can send messages with emojis and add Google and Outlook contacts to sync across devices. Using business text messaging through Nextiva provides the benefits of quick customer engagement, as well as direct and personal communication and the ability to send short, important updates. - Is Nextiva HIPAA compliant? Yes, Nextiva is HIPAA compliant for phone, fax, and video communication through call recording, secure faxing, video conferencing, and secure messaging. HIPAA protects personal health information with safeguards around data storage and collection, so Nextiva disables features like emailing voicemails for patient privacy. ## Nextiva Popular Comparisons [RingEX vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/173497-office/)[Ringover vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/120988-ringover/)[800.com vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/120982-800-com/)[Intermedia Unite vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/146704-intermedia-unite/)[Ooma Office vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/143509-ooma-office/)[3CX vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/4936-3cx-phone-system/)[OnSIP vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/5416-onsip-hosted-voip/)[Dialpad vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/74028-dialpad/)[Ultatel Cloud Business Phone System vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/227125-clarity-business-phone-system/)[8x8 Work vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/390205-8x8-x-series/)[VoIP.ms vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/185743-voipms/)[Telnyx Suite vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/66273-telnyx/)[Grasshopper vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/77604-grasshopper/)[Unitel Voice vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/52665-unitel-voice/)[GoTo Connect vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/2766-GoTo-Connect/)[VXT vs Nextiva](https://www.softwareadvice.com/compare/2683-Nextiva/vs/253345-vxt/) [Compare All Alternatives](https://www.softwareadvice.com/product/2683-Nextiva/alternatives/) Stuck Between Options? 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