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> Reviews of Nextiva. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nextiva is a good fit for you!

Source: https://www.softwareadvice.com/product/2683-Nextiva/reviews

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Nextiva Reviews

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[Overview](https://www.softwareadvice.com/product/2683-Nextiva/)

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# Nextiva Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(729)

4

(101)

3

(38)

2

(9)

1

(41)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.6

* * *

### Pros

"The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform."

"My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. "

"You can use it remotely when you are not in the office, all you have to do is download the app and are able to answer your calls. "

### Cons

"We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight."

"Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes."

"Horrible 'customer support,' their job is not to help, but hinder changing or closing your account."

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Nextiva Reviews, Pros and Cons - 2026 Software Advice