--- title: "Nextiva Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Nextiva. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nextiva is a good fit for you!" source_url: "https://www.softwareadvice.com/product/2683-Nextiva/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) / Nextiva Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/2683-Nextiva/) Reviews [Alternatives](https://www.softwareadvice.com/product/2683-Nextiva/alternatives/) # Nextiva User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 919 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 729 reviews (79%) - 4 stars: 101 reviews (11%) - 3 stars: 38 reviews (4%) - 2 stars: 10 reviews (1%) - 1 star: 41 reviews (4%) ### Most mentioned pros - The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. - From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately. - The biggest reason why I even chose a nextiva is because of the pricing options that they have along with the features of the phone service, because there are a couple services that I looked at that charge extra for a lot of the features that next Eva has included with the relatively low pricing and it is something that is definitely 100% appreciate it But this phone service helps me separate my personal and business calls on my cell phone and the best part is it makes our small company look like a multi million dollar corporation when clients call us or even if we just need to transfer them over to a different person. ### Most mentioned cons - We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. - Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. - I tried to use SMS but it didn't work and I contacted support. ## Nextiva customer reviews Showing reviews 1-25 of 919 (page 1). ### Reliable communication platform that keeps our moving team connected - Overall rating: 5/5 - Reviewer: José Gerardo R. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has been very positive.As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we liked the most is having our calls, messages, and team communication in one place.The call routing and mobile capabilities are especially usefull for our operation because our team needs to be available throughout different stages of a move #### Cons There is a bit learning curve when getting familiar with all of the features and settings available. --- ### Nextiva is the Phone Service for You - Overall rating: 5/5 - Reviewer: Rich W. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. #### Cons I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. #### Reasons for switching to Nextiva At the time the Verizon service had eaised their rates forcing me to search for a new option, and we were growing at a incredible pace. --- ### Nextiva Dependable - Overall rating: 5/5 - Reviewer: Monica C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. #### Cons At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. --- ### Locked out of my own portal, and a fax bridge that takes hours - Overall rating: 1/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Powerful on paper, painful in practice. The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup. Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, not much that justifies the cost. The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. #### Cons Two things make this nearly unusable for real business volume. First, the fax bridge processes roughly one page every 1–3 minutes — an 80+ page fax ties up the system for hours. Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. Second, I have no control over my own configuration. A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call. That call took two days to resolve. You're given the illusion of control while it's quietly taken away. #### Reasons for switching to Nextiva Sales pitch...................................... --- ### Nextiva Action HVAC - Overall rating: 3/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line. #### Cons The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back. #### Reasons for switching to Nextiva Ring Central was horrible for our technicians when in the field. --- ### the worst one out there - Overall rating: 1/5 - Reviewer: Everett L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered POOR! customer support is none existent. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market #### Cons unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone. #### Reasons for choosing Nextiva seemed like a premium product, I was wrong it sucks #### Reasons for switching to Nextiva not scalable, limited functions for what we needed --- ### Predatory Contract - Overall rating: 1/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed. #### Cons Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!! #### Reasons for switching to Nextiva The software is old and clucky. Does not offer the interpretations needed. --- ### Choose a better telecommunications service - Overall rating: 2/5 - Reviewer: Brianna T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Truthfully there wasn't much to like. Their sales team was very animated and eager to sell their product, so they were friendly. #### Cons Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money. We were also abandoned during the onboarding process, leaving us with no idea how to move forward. #### Reasons for switching to Nextiva We were looking for a product with more features. --- ### Nextiva Support Great At Passing The Buck - Overall rating: 1/5 - Reviewer: Gilbert M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I was charged $39 upfront the moment an account was setup. It has been 3 weeks and I still am not able to text. I dealt with support for an hour on this issue why my SMS registration. At the end of our conversation he said it was an internal matter and will be corrected at their end. Well, apparently that was completely false. They sent me an email that unless I respond the case number will be closed. Nothing was done. I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva. #### Cons Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration. #### Reasons for switching to Nextiva Complicated system. Their system is too confusing. --- ### Unrefunded Charges After Porting Away from Nextiva - Overall rating: 1/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 --- ### Reliability is a cornerstone of Nextiva's service. - Overall rating: 5/5 - Reviewer: Jon S. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered What truly sets Nextiva apart is its unwavering dedication to call quality. Crystal-clear voice connections and a near absence of dropped calls have become the norm. This consistency is vital for maintaining a professional image and forging strong client relationships. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nextiva doesn't just provide a service; they deliver an entire communication ecosystem. Their extensive feature set, including auto-attendants, call forwarding, and voicemail-to-email transcription, empowers businesses of all sizes. This comprehensive suite of tools has allowed my team to work efficiently, regardless of where we are located. #### Cons I have had very little issues with Nextiva. #### Reasons for choosing Nextiva Reliability #### Reasons for switching to Nextiva Call Quality Issues: Problems with call quality, including dropped calls, audio distortion, and delays. This can be frustrating for both personal and business use.Customer Service: Negative experiences with Vonage's customer support, citing long wait times and difficulty resolving issues.Pricing: While Vonage's pricing may seem competitive at first, there have been complaints about hidden fees and unexpected charges that increase the overall cost.Limited Features: I require advanced features for business purposes and Vonage is lacking in comparison to other VOIP providers that offer a broader range of features.Reliability: Service outages and downtime, which can be particularly problematic for businesses relying on VOIP for communication. --- ### Outstanding Features - Overall rating: 5/5 - Reviewer: Kaela A. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features most impactful to our business would be the desktop and mobility app. We are not always in the office so being able to conduct business calls from our computers or smart phone as if we were in the office allows us to grow our business without having to physically be there. #### Cons The transcription is great but doesn't always capture the voicemail correctly. #### Reasons for choosing Nextiva The cost, support and the ease of implementation and maintaining the system. --- ### No-Brainer switching to Nextivia - Overall rating: 5/5 - Reviewer: Barbara O. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered It has been a over pleasant experience. 10/10 would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the included features for the price. #### Cons I have not found anything that I dislike yet. #### Reasons for choosing Nextiva The Sales Rep. talked a big game and then delivered! #### Reasons for switching to Nextiva The price and the amount of features that we received for the price is what sold us on Nextivia. --- ### Nextiva VOIP - Overall rating: 4/5 - Reviewer: Ann C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Nextiva portal has tons of great info and it is user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease! #### Cons My least favorite features is having to upload a WAV file for the voicemail. --- ### great to work with - Overall rating: 3/5 - Reviewer: Amber H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it was a great experience service was good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros service options, there were many ways to create groups and chats #### Cons its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time. --- ### Amazing product - Overall rating: 4/5 - Reviewer: Hemang D. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The great product and features for making day easier #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The features and easiness is great for users #### Cons The price is not in affordable price range --- ### Nextiva is my go-to choice for VOIP! - Overall rating: 5/5 - Reviewer: Benir P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me. If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours. #### Cons While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform. --- ### If You Need Cloud Phone Services, Give Nextiva a Try- Great Value - Overall rating: 5/5 - Reviewer: Donald T. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered In one word "Amazing" I could not ask for a better service provider of phone services for my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordability Customer service Ease of Use Quick turnaround for services Features available #### Cons Honest, I cannot think of any. They have been very good for my business, and I have no complaints. --- ### Great service all around - Overall rating: 5/5 - Reviewer: Andrey S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered I run a psychiatric clinic and Nextiva provides a HIPAA compliant service. I also love that this service comes with a bonus fax line that's included in the package, which I use quite often. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to transfer calls from desktop app to phone app to desk phone while being in a call. #### Cons When using a phone app while connected to wifi, would sometimes get a message that the quality of the call is poor. They've released several updates since then, and I have not seen those errors lately, but also, have been mostly using the desk phone and desktop app, which work flawlessly. #### Reasons for choosing Nextiva The user friendly environment, awesome customer service, fantastic website and the products that I'm familiar with and that I love that are compatible with Nextiva. --- ### A wonderful product that has grown with our business from 20 employees to 220 employees. - Overall rating: 5/5 - Reviewer: Cullen D. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered The biggest benefit for me personally (in my position of Quality Assurance) is the availability to monitor what everyone is doing across our 15 locations using the Nextiva App, reporting and supervisor dashboard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its hard to pick what i like the most. Their reporting is flexible enough that i can take the raw data from the reports and use it to create my own reports. Their customer service is wonderful! Rarely am I on hold for more that a minute and when they answer that are courteous and knowledgeable! #### Cons The only thing I can think of is that when we first started using the recording feature they would only keep the calls for 3 years so we had to set up our own SFTP server to keep them after that. However, I think that has changed and they will go up to 7 years (I think). --- ### Great phone system, I would highly reccomend! - Overall rating: 5/5 - Reviewer: Devan W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy system to use, GREAT support to help when I need anything and I can speak to HUMANS! This is a game changer in these days it saves me so much time and gets a faster resolution. #### Cons I do not have anything currently. I really like the system we have and would recommend it highly. #### Vendor response Hi Devan, Our motto is "Powering Human Connections" for a reason! We pride ourselves on providing Amazing Service from real humans, and I am glad you got to experience this firsthand. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva Replied March 2024 --- ### Dialing Up Success with Nextiva - Overall rating: 5/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like [sensitive content hidden]'s teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear! My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing. Nextiva isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high. Nextiva has helped us create a winning environment where clear communication and powerful features translate into sales success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. #### Cons I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it #### Vendor response Hi there David! I am so happy to read about howe Nextiva is empowering you and your sales team to connect confidently, and smash your goals! We care deeply about empowering businesses to be all they can be through confident communication, and this is a shining example of what we strive to provide at Nextiva everyday. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva Replied March 2024 --- ### VOIP Solution with faxing, texting, and mobile/computer apps - Overall rating: 5/5 - Reviewer: Melissa Z. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Nextiva has been easy to work with in the rare occasions my team needs support. The porting process to come over to Nextiva was equally as smooth. Nextiva has offered solutions that we didn't know we needed. Besides just VOIP services they have so many other complimentary and complementary offerings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nextiva is a great fit for our small business of 12 employees. We started using Nextiva in 10/2022. It was important to our company to have a VOIP phone system that could be used at the office and in our homes. Our company wanted versatility with our phone system post COVID to work from homes with an easy transition back into the office. We got free VOIP phones when signing our contract. They are good quality, current generation Yealink. There was also an option to bring your own VOIP phone (pending Nextiva supported it). The porting process was easy. We ported the entire office's phone numbers and fax numbers - Nextiva handled everything with a smooth transition. In addition to the VOIP phone service, we have been utilizing the other resources Nextiva offers. They have an app for our cell phones and computers so that we can take calls and make calls. We can also text from the Nextiva apps (mobile and computer) and I can screen shot/export into our client files easily. Nextiva even offered us solutions we didn't even know we needed - AutoAttendant. This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc). AutoAttendant has freed up reception to work on other projects because 85% of calls that were going to her, are now getting routed to their respective parties. #### Cons We have not had any issues in the time we have been using Nextiva. No outages, no support issues, no porting issues, nothing. This was the most seamless experience in technology we ever had. #### Reasons for switching to Nextiva Versatility and to meet the needs of remote employees. --- ### 5* VOIP solution - Overall rating: 5/5 - Reviewer: Lance R. - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered As a daily user/admin, would highly recommend. As I said, support is always top notch, and for me the mobile app is excellent for anyone to get me directly anywhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of setup, ability to have phones anywhere there are ethernet connections. Support is 5* and easy to reach #### Cons Would like a little more admin functionality such as blocking calls and not needing support for this. #### Vendor response Hi Lance, I am glad our mobile app has been so helpful for you and your business! We built a solution that exceeds customer expectations of availability at all times, and love hearing about how it helps businesses thrive. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva Replied March 2024 --- ### Nextiva is a great product to help organize your phone tree system - Overall rating: 5/5 - Reviewer: Brad P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, Nextiva has been great. We had one issue in the past but it was resolved and the has never happened again. We still sometimes have issues with our auto attendant when we want to change it but overall, it's great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how if you have any issues with the Nextiva system, you can call the help desk and get serviced fairly quickly. (some days are better than others) #### Cons This one is easy for me. What I like the least about Nextiva is a lot of times when we fix/add a change to our phone tree, it can mess up other aspects of our phone tree. What has worked in the past could break and no one understands why. This mainly happens when we try to adjust to auto attendant. We try not to change much. ## More reviews [Next reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/?page=2) --- Nextiva Reviews, Pros and Cons - 2026 Software Advice