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> Reviews of Nextiva. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nextiva is a good fit for you!

Source: https://www.softwareadvice.com/product/2683-Nextiva/reviews/

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Nextiva Reviews

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[Overview](https://www.softwareadvice.com/product/2683-Nextiva/)

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# Nextiva User Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(729)

4

(101)

3

(38)

2

(10)

1

(41)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

* * *

### Pros

"The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform."

"From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately."

"The added convenience of having both phone and desktop applications at my disposal has streamlined my daily tasks, affording me greater ease and productivity in my professional endeavors."

### Cons

"We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight."

"Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes."

"I tried to use SMS but it didn't work and I contacted support."

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Nextiva Reviews, Pros and Cons - 2026 Software Advice