--- title: "Nextiva Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Nextiva. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nextiva is a good fit for you!" source_url: "https://www.softwareadvice.com/product/2683-Nextiva/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) / Nextiva Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/2683-Nextiva/) Reviews [Alternatives](https://www.softwareadvice.com/product/2683-Nextiva/alternatives/) # Nextiva User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 919 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 729 reviews (79%) - 4 stars: 101 reviews (11%) - 3 stars: 38 reviews (4%) - 2 stars: 10 reviews (1%) - 1 star: 41 reviews (4%) ### Most mentioned pros - The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. - From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately. - Nextiva is very affordable and low lift for businesses compared to the traditional phone systems. Once we finally ditched our office phone equipment and transitioned to using Nextiva, it opened a lot more flexibility for our team to answer the phones remotely, and the quality of the VOIP audio has been consistent. ### Most mentioned cons - Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. - We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. - I tried to use SMS but it didn't work and I contacted support. ## Nextiva customer reviews Showing reviews 1-25 of 919 (page 1). ### Reliable communication platform that keeps our moving team connected - Overall rating: 5/5 - Reviewer: José Gerardo R. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has been very positive.As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we liked the most is having our calls, messages, and team communication in one place.The call routing and mobile capabilities are especially usefull for our operation because our team needs to be available throughout different stages of a move #### Cons There is a bit learning curve when getting familiar with all of the features and settings available. --- ### Nextiva is the Phone Service for You - Overall rating: 5/5 - Reviewer: Rich W. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. #### Cons I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. #### Reasons for switching to Nextiva At the time the Verizon service had eaised their rates forcing me to search for a new option, and we were growing at a incredible pace. --- ### Nextiva Dependable - Overall rating: 5/5 - Reviewer: Monica C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. #### Cons At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. --- ### Choose a better telecommunications service - Overall rating: 2/5 - Reviewer: Brianna T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Truthfully there wasn't much to like. Their sales team was very animated and eager to sell their product, so they were friendly. #### Cons Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money. We were also abandoned during the onboarding process, leaving us with no idea how to move forward. #### Reasons for switching to Nextiva We were looking for a product with more features. --- ### Locked out of my own portal, and a fax bridge that takes hours - Overall rating: 1/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Powerful on paper, painful in practice. The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup. Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, not much that justifies the cost. The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. #### Cons Two things make this nearly unusable for real business volume. First, the fax bridge processes roughly one page every 1–3 minutes — an 80+ page fax ties up the system for hours. Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. Second, I have no control over my own configuration. A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call. That call took two days to resolve. You're given the illusion of control while it's quietly taken away. #### Reasons for switching to Nextiva Sales pitch...................................... --- ### Nextiva Action HVAC - Overall rating: 3/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line. #### Cons The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back. #### Reasons for switching to Nextiva Ring Central was horrible for our technicians when in the field. --- ### Predatory Contract - Overall rating: 1/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed. #### Cons Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!! #### Reasons for switching to Nextiva The software is old and clucky. Does not offer the interpretations needed. --- ### the worst one out there - Overall rating: 1/5 - Reviewer: Everett L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered POOR! customer support is none existent. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market #### Cons unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone. #### Reasons for choosing Nextiva seemed like a premium product, I was wrong it sucks #### Reasons for switching to Nextiva not scalable, limited functions for what we needed --- ### Nextiva Support Great At Passing The Buck - Overall rating: 1/5 - Reviewer: Gilbert M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I was charged $39 upfront the moment an account was setup. It has been 3 weeks and I still am not able to text. I dealt with support for an hour on this issue why my SMS registration. At the end of our conversation he said it was an internal matter and will be corrected at their end. Well, apparently that was completely false. They sent me an email that unless I respond the case number will be closed. Nothing was done. I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva. #### Cons Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration. #### Reasons for switching to Nextiva Complicated system. Their system is too confusing. --- ### Unrefunded Charges After Porting Away from Nextiva - Overall rating: 1/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 --- ### Reliability is a cornerstone of Nextiva's service. - Overall rating: 5/5 - Reviewer: Jon S. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered What truly sets Nextiva apart is its unwavering dedication to call quality. Crystal-clear voice connections and a near absence of dropped calls have become the norm. This consistency is vital for maintaining a professional image and forging strong client relationships. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nextiva doesn't just provide a service; they deliver an entire communication ecosystem. Their extensive feature set, including auto-attendants, call forwarding, and voicemail-to-email transcription, empowers businesses of all sizes. This comprehensive suite of tools has allowed my team to work efficiently, regardless of where we are located. #### Cons I have had very little issues with Nextiva. #### Reasons for choosing Nextiva Reliability #### Reasons for switching to Nextiva Call Quality Issues: Problems with call quality, including dropped calls, audio distortion, and delays. This can be frustrating for both personal and business use.Customer Service: Negative experiences with Vonage's customer support, citing long wait times and difficulty resolving issues.Pricing: While Vonage's pricing may seem competitive at first, there have been complaints about hidden fees and unexpected charges that increase the overall cost.Limited Features: I require advanced features for business purposes and Vonage is lacking in comparison to other VOIP providers that offer a broader range of features.Reliability: Service outages and downtime, which can be particularly problematic for businesses relying on VOIP for communication. --- ### It's expensive, but they have really good customer service. - Overall rating: 5/5 - Reviewer: Ariz H. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered It's mostly just communicating with customers. The system makes it easy for us to communicate with the customers, which is exactly what we want. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's fairly easy to use. They also have excellent customer service. Anytime we need anything, we're able to give them a call and they are able to make the adjustments or show us how to make the adjustments. #### Cons There are some features that are missing that other voice over IP services have. Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or leave us a voicemail. I think they're working on this functionality, but it has not been implemented yet. A lot of customers text us, and it would be great if we got a notification so that we can get back to them quickly. Also it would be nice if we were able to upload greetings that didn't have to meet the 8K HZ quality thresholds. It would be really nice if we were able to record a simple message on our phone or computer and upload it as a greeting. #### Reasons for choosing Nextiva At the time, this had more functionality. #### Reasons for switching to Nextiva We needed more robust functionality than Google voice was offering. --- ### Amazing Product - Overall rating: 5/5 - Reviewer: Cory P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall our experience with Nextiva has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What really makes any company is customer service and support. If we can't figure something out or are having issues their support team is always very quick to fix the issue and always have a good attitude. #### Cons Because we use the call center and call recording functionality some of the sites are hard to get to. Especially being a HIPAA secure account. #### Reasons for choosing Nextiva Their customer service and support was better than anyone else I spoke with. If I had a question they couldn't answer they either got me one by the end of the call or they scheduled a call with someone that could answer the questions. #### Reasons for switching to Nextiva We needed a solution that was easy to use, affordable, and had cloud capabilities so our lead staff could work from home if needed. --- ### Nextiva is a stable provider but app could be improved - Overall rating: 4/5 - Reviewer: Robert B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Stability and ease of use and management. Have not had any major issues or outages since implementation. #### Cons The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring. #### Reasons for choosing Nextiva Smoother transition and no need for on premise equipment. #### Reasons for switching to Nextiva We DID NOT switch from Mitel. We were on ShoreTel but this survey will not allow me to input that. ShoreTel was EOL and the OS software needed to be upgraded so we went to cloud based system. --- ### Nextiva VOIP - Overall rating: 4/5 - Reviewer: Ann C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Nextiva portal has tons of great info and it is user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease! #### Cons My least favorite features is having to upload a WAV file for the voicemail. --- ### great to work with - Overall rating: 3/5 - Reviewer: Amber H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it was a great experience service was good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros service options, there were many ways to create groups and chats #### Cons its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time. --- ### Since 2014 - Still very important to our business model - Overall rating: 5/5 - Reviewer: Spring F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Over all - Nextiva is a great solution for small and medium sized businesses. It may be great for large businesses, but I don't have that experience to comment. The desktop clients make taking the "phone" anywhere, very easy. And the ability to route calls to any employee, at any location proves why Nextiva is so valuable to our company. We switched from RC years ago, and never looked back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Nextiva for the most part works great and it's easy to use. When there is an update pending, it can get buggy sometimes. Customer service is friendly, although not as easy to connect with as when we started in 2014. Sometimes hold times are too long, and troubleshooting isn't easy through the automated assistance (like for any company that has that). #### Cons I have been told when people call they get a message that states the line is out of service, or cannot connect. Regardless of any tech support, the issue has not been resolved. In Nextiva's defense, it is not a repeatable problem - so fixing something that isn't easy. I kind of believe the issue started during the propagation of adding our phone lines. #### Reasons for choosing Nextiva Comcast and Verizon did not understand the importance of mobility way back in 2014. I needed a system that could be portable, mobile and work from anywhere. #### Reasons for switching to Nextiva Ring Central was offering horrible service, horrible connections and their pricing did not reflect the frustrations. --- ### A Good Product Overall - Overall rating: 4/5 - Reviewer: Barbara M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The physical phones were easy to handle. The app was very convenient when working from home. The quality of the phone calls were also good and most of the features were easy to implement. #### Cons In terms of features, Nextiva could improve on their conference calling to make it a bit easier to use. In regard to the company in general, they could improve their customer service experience. Wait times were long and there were a few times where we were on the line waiting and the call would drop, resulting in us having to wait even longer. --- ### If You Need Cloud Phone Services, Give Nextiva a Try- Great Value - Overall rating: 5/5 - Reviewer: Donald T. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered In one word "Amazing" I could not ask for a better service provider of phone services for my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordability Customer service Ease of Use Quick turnaround for services Features available #### Cons Honest, I cannot think of any. They have been very good for my business, and I have no complaints. --- ### Great service all around - Overall rating: 5/5 - Reviewer: Andrey S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered I run a psychiatric clinic and Nextiva provides a HIPAA compliant service. I also love that this service comes with a bonus fax line that's included in the package, which I use quite often. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to transfer calls from desktop app to phone app to desk phone while being in a call. #### Cons When using a phone app while connected to wifi, would sometimes get a message that the quality of the call is poor. They've released several updates since then, and I have not seen those errors lately, but also, have been mostly using the desk phone and desktop app, which work flawlessly. #### Reasons for choosing Nextiva The user friendly environment, awesome customer service, fantastic website and the products that I'm familiar with and that I love that are compatible with Nextiva. --- ### Not good for healthcare - Overall rating: 2/5 - Reviewer: Corinne V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros That we could attach notes to our calls. #### Cons That agents cannot see the calls in queue. They only see a number #### Reasons for switching to Nextiva IT was frustrated with the back end support #### Vendor response Hi Corinne! I am sorry to hear that you have been having trouble with Nextiva's system. It sounds like we need to get you connected to someone who can fix this quickly. I am here to help and I want to get you connected to the right person at Nextiva. Please reach out to me directly at reviews@nextiva.com. We will make things right for you! - Thomas from Nextiva Replied March 2024 --- ### Bethany Presbyterian Review 2023 - Overall rating: 4/5 - Reviewer: Reid C. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been good, but I am extremely hesitant to ever have to change the phone tree again because it was an all-day nightmare! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support was very helpful when I needed it to help set up the phone tree. Phone tree works well for most callers and is relatively easy to follow. #### Cons The phone tree was really hard to set up! It took most of a day, and 5 Nextiva tech calls/chats, for us to be able to change features in our phone tree. It would frequently throw errors when we tried to save new recordings or assign/save the branches. It would delete recordings we had just created or assigned as well, causing even more errors. Eventually the techs had to set it up for us on the backend. I was working with another technician (the chat had timed out), while the first one was working to finish it on the backend for us. The second tech didn't know what the first one was doing, and neither did I! The first tech had to split the tree into two trees, which was not apparent that would need to happen in order for it to work. It's a really buggy setup, but it works well once it is setup and left alone. --- ### No Brainer Decision, very Satisfied - Overall rating: 5/5 - Reviewer: Guilherme B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered We implement and recommend Nextiva for all our customers, the implementation process is easy and that makes our life much easier during the implementation projects. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Personally I have my extension with me wherever I go, I work remotely and this makes my life easier. We have many customers that we always recommend Nextiva phones, the implementation process is easy and the Support is great in case is needed. One of our customers is opening two news stores and Nextiva is already on the project. #### Cons No complains so far, I work and recommend for more than 3 years and the system is very reliable. We don't have any headaches supporting our customer that uses Nextiva #### Reasons for choosing Nextiva Because the customer Service, Support, product and easy management. --- ### A great service for a small business. - Overall rating: 4/5 - Reviewer: Mark W. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered It was rocky in the beginning but no major issues at this time, just some minor issues that I may try to deal with when I get the time. So overall a good experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The most important features for my business is VOIP and the mobile app. So I can handle communications while I am out of the office. #### Cons It is difficult sometimes to determine what line a call is coming from on my desk phone or mobile since there is not much choice for line identification with my service. #### Reasons for choosing Nextiva Price and features #### Reasons for switching to Nextiva Price --- ### A great cloud phone system for your business. - Overall rating: 5/5 - Reviewer: Mauricio A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Coming from administering an on-prem system, this was a completely different ballgame. I did not like the interface at first, but I've gotten used to it, and it's quite easy on the eyes. When I started becoming familiar with the product, it just works. You can even have a phone at home, without the pressures of special hardware or VPNs to the office. Call quality is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nextiva support is great. I've only had a few issues I need to reach out to support about, and they've always been able to help me. Friendly knowledgeable technicians make you feel at ease that your issues will be resolved in one call. #### Cons I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces. That being said, once you get used to it, it is very easy to use, and nice to look at. ## More reviews [Next reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/?page=2) --- Nextiva Reviews, Pros and Cons - 2026 Software Advice