--- title: "Nextiva Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Nextiva. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nextiva is a good fit for you!" source_url: "https://www.softwareadvice.com/product/2683-Nextiva/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) / Nextiva Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/2683-Nextiva/) Reviews [Alternatives](https://www.softwareadvice.com/product/2683-Nextiva/alternatives/) # Nextiva User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 942 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 742 reviews (79%) - 4 stars: 106 reviews (11%) - 3 stars: 41 reviews (4%) - 2 stars: 11 reviews (1%) - 1 star: 42 reviews (4%) ### Most mentioned pros - The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. - What we liked the most is having our calls, messages, and team communication in one place. - From using their app or online services to be able to handle call flow and voicemails, to the ease of transferring calls to various extensions, Nextiva has been great. When reaching out to their customer service team I am able to reach a helpful live person immediately. ### Most mentioned cons - Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. - We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. - I tried to use SMS but it didn't work and I contacted support. ## Nextiva customer reviews Showing reviews 1-25 of 942 (page 1). ### Glitchy App and Spam-Flagged Numbers Create Headaches for Nextiva - Overall rating: 3/5 - Reviewer: Heather W. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered We need users to be able to log in on multiple devices to make calls from the same number, and that has been really helpful. We also like having visibility into who is making calls and how long those calls last. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros The website is easy to use. I also like the controls that let us see, at a corporate level, who is making calls, how long the calls last, and other details. Having an app is helpful as well. The price is very reasonable and comparable, and we’re happy with it. The Escalation team has also been helpful whenever we’ve had issues. #### Cons The app is glitchy. It doesn’t have a way to detect when you’re on a call, so if you put the phone to your ear, it can disconnect. Also, several of our studios that received numbers from Nextiva have been marked as spam. It’s been a real headache every time we add a new number. --- ### Easy Navigation and Clear Messaging/Call System - Overall rating: 4/5 - Reviewer: Brooke S. - Industry: Venture Capital & Private Equity - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered The recording and messaging have benefited us. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros How easy it is to navigate with customer service and understand the messaging/call system. #### Cons The call flows have not always had a positive outcome. Some of the calls have gone out from a different number. --- ### Reliable, Organized Business Calling in One Platform - Overall rating: 5/5 - Reviewer: Manas J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It gives our team one business phone system instead of scattered personal numbers and apps. Prospects see a consistent company number, and call logs help us keep track of follow-ups. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Nextiva keeps our business calls organized in one platform. Setting up users and numbers is straightforward, the mobile app lets me take calls when I’m not at my desk, and call logs make it easy to review past conversations. For a team that spends a lot of time on the phone with prospects, that reliability matters. #### Cons Pricing can add up because several useful features are tied to higher plan tiers. The admin settings also take time to learn, especially for call routing and user setup. --- ### Reliable communication platform that keeps our moving team connected - Overall rating: 5/5 - Reviewer: Jose Gerardo R. - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has been very positive.As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we liked the most is having our calls, messages, and team communication in one place.The call routing and mobile capabilities are especially usefull for our operation because our team needs to be available throughout different stages of a move #### Cons There is a bit learning curve when getting familiar with all of the features and settings available. --- ### Choose a better telecommunications service - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Truthfully there wasn't much to like. Their sales team was very animated and eager to sell their product, so they were friendly. #### Cons Nextiva made it nearly impossible to cancel our contract--I believe they are a predatory company that only cares about money. We were also abandoned during the onboarding process, leaving us with no idea how to move forward. --- ### Locked out of my own portal, and a fax bridge that takes hours - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Powerful on paper, painful in practice. The marketing leans hard on reliability and service, but day to day it's features that are technically present and functionally broken, paired with a portal that doesn't let you manage your own setup. Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, not much that justifies the cost. The portal looks polished and the feature list reads well on paper. When a support rep finally engages, they're courteous. But "polished" and "courteous" don't matter when the core functions don't perform. #### Cons Two things make this nearly unusable for real business volume. First, the fax bridge processes roughly one page every 1–3 minutes — an 80+ page fax ties up the system for hours. Fax-to-digital is a solved problem everywhere else, but Nextiva's implementation is so slow it's effectively broken for anyone sending real document volumes. Second, I have no control over my own configuration. A custom config Nextiva pushed to our account locks me out of changing settings in the portal, so cloning one phone's configuration to another — a thirty-second task — required a support call. That call took two days to resolve. You're given the illusion of control while it's quietly taken away. --- ### Bad Customer Service - Overall rating: 1/5 - Reviewer: Robert W. - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I registered for SMS on 2/28/26 and waited. I was contacted and told to do certain things to my Facebook page. Most were already done and I completed the request and waiting. I was contacted again and told to do things to my Facebook page but these were already done. I contacted support & pointed this out. They said they would be in touch. I was contacted again and told to do the same things to my Facebook page that were already done. I pointed this out and they confirmed and said they would be in touch. I received a notification that SMS was approved. I tried to use it but it didn't work. I contacted support and they changed some things and said wait 45 minutes and it should work. The next day it still didn't work. I contacted support and after review they said they needed to submit request for this phone number and wait 7 to 10 business days. I asked if another would work in 45 minutes. They said yes and changed to that number. I found out at this time that not all 5 of my phone numbers could use SMS at the same time. That only one number could be used for SMS at a time. I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time. Then the next day I tried to use SMS but it didn't work. I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time. Now I ask for a live agent right away and wait on hold each time) They told me they would escalate the issue and have someone contact me. I told them I rarely pick up phone calls so to text me first. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Today is 4/17/26 and I am still trying to get it working. They just told me they will make changes and it should be ready in 2 hours. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The product. I contacted support and they changed some things and said wait 45 minutes and it should work. #### Cons The customer service. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. --- ### Nextiva is the Phone Service for You - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being a Client for 10+ years, I have worked very closely with support over the years. I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support. Thay are also very willing to educate you when you ask. I've had several competitors approach and try to get my business and Nextiva always does the right thing. In the entire time I've had them my service has been up well over 99% of the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been a client of Nextiva for over 10yrs. The Customer Support is 2nd to none. Phone Support always picks up when I need to reach them. Pricing is definitely on point. #### Cons I do wish that that Call Blocking was easier to access. You need to Block Numbers using the NextivaONE mobile App. --- ### Unrefunded Charges After Porting Away from Nextiva - Overall rating: 1/5 - Reviewer: Joseph S. - Industry: Medical Devices - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 --- ### Nextiva Action HVAC - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been ok. A lot better success with Nextiva than our prior VOIP company. Like any VOIP it has its pros and cons. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The ability to call customers from the app where my personal cell phone number will not show up. It allows customers to see that we are calling from the business line. #### Cons The service on the app doesn't always work properly. The phone will ring and say connected but no one is on the other end, and the customer says they couldn't hear me when they call back. --- ### IT MSP - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Legal Services - Company size: 51-200 employees The reviewer appreciates the user-friendly nature of the admin portal and the helpfulness of the support team. They noted that while support is excellent, hold times can sometimes be longer than anticipated. Full review available after login on Software Advice --- ### 401k & Investment Manager - Overall rating: 2/5 - Reviewed: November 2026 - Industry: Financial Services - Company size: 11-50 employees The reviewer finds Nextiva to be a satisfactory phone system for daily operations, particularly in call handling. However, the complexity of managing the platform's administrative tasks is a significant drawback. Full review available after login on Software Advice --- ### collections specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 51-200 employees The reviewer appreciates Nextiva for its ease of use and ability to maintain contact with patients and colleagues while working from home. While it generally performs well, there are rare instances of dropped calls and slow customer service. Full review available after login on Software Advice --- ### Non-Attorney Consultant - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Legal Services - Company size: 2-10 employees Users appreciate the steady sound quality and recording accuracy of this web-based phone system. There have been rare instances of connection issues with peripherals, but overall reliability remains high. Full review available after login on Software Advice --- ### Accounts Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Medical Practice - Company size: 2-10 employees The implementation of Nextiva has made managing communications across multiple locations easier and more efficient. However, the experience is marred by technical glitches and long support wait times, which detract from the overall effectiveness of the system. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees In property management, Nextiva enhances communication and reduces delays, which is crucial for effective operations. The downside is that incoming calls can interrupt work in other tools, leading to potential disruptions. Full review available after login on Software Advice --- ### Admissions Representative - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Higher Education - Company size: 201-500 employees The application is particularly useful for remote communication with staff and students, streamlining interactions. Users may experience some lag during the initial launch, which could impact usability. Full review available after login on Software Advice --- ### Law Clerk - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 2-10 employees Nextiva is particularly useful for remote work, allowing users to stay connected to their work phone from home. Despite its ease of use, some users encounter login friction, which can be frustrating when trying to access their accounts. Full review available after login on Software Advice --- ### Recording Artist/Songwriter/Worship Leader - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The initial setup process for Nextiva was somewhat complex, but the support representative was helpful in ensuring a smooth experience. The need for authorized users to access troubleshooting support can be a challenge, especially when the primary user is not available. Full review available after login on Software Advice --- ### A+ Implementation & Support Teams & Overall Design - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done. #### Cons We didn't find them sooner as we would have been more competitive on other opportunities. --- ### Low Cost call center CRM - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Works with the Nextiva call center app and is a good add-on to track customer service requests. #### Cons The UI needs a refresh and needs to be more customizable like Salesforce #### Vendor response Hello, there. Thank you so much for taking the time to leave us your review - we appreciate your feedback. If you by any chance are experiencing issues or need help, feel free to send us an email at reviews@nextiva.com with your account info and we'll make sure to have our team follow up with you ASAP. Thank you! Replied January 2023 --- ### Great Omnichannel Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal. #### Cons We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp. #### Vendor response Justin-- many thanks for the review. We're always open to feedback and do appreciate yours. In terms of reporting, we are looking forward to showing you our new Power BI based visual reports. These include sentiment analysis and word clouds among many other new reports. We're also eager to show you our support of WhatsApp that we have had available for about a year now. We'll make sure our team reaches out to you for these demos and product walkthroughs at a time that's good for you. We look forward to continuing to work with you and the Cedar team. Replied December 2022 --- ### I enjoy using Nextiva VoIP. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 3-5 years · a few times a year - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is cost effective and overall pretty simple to use. We can track information online and receive email updates. #### Cons It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone. --- ### Nextiva Dependable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices. #### Cons At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not. --- ### Very expensive and not worth it - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nextiva was a temporary solution for our office needs, which required mobile staff making phone calls and sending text messages. They were able to set up services with us successful. #### Cons Nextiva was not a good fit for our office. Employees experiences dropped calls, and a customer service rep even told us once that their mobile app was not good--instead we should use the desktop app. --- Nextiva Reviews, Pros and Cons - 2026 Software Advice