5
4
3
2
1
Ease-of-use
4.3
Customer Support
4.3
Value for money
4.2
Functionality
4.4
"I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource."
"I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful."
"I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that."
"We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails."
"The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me."
"Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it."
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