All ServiceNow Reviews
340 results
Sort by
ServiceNow Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.2
Customer Support
4.3
Value for money
4.1
Functionality
4.5
Pros
"The ability to automate workflows, track incidents, and manage changes in a structured and auditable way really improves operational efficiency."
"ServiceNow is ideal for mid to large enterprises that need robust IT service management with automation and have a dedicated admin/IT team to manage and optimize the platform."
"The platform excels at automating and streamlining workflows across various departments, which significantly improves efficiency and collaboration within an organization."
Cons
"One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying."
"Another inconvenient thing--the search 'circle' is not on every page, so you have to open the home page to see it if need to quickly search for something else."
"It can feel overly complex when trying to make quick customizations or when the out-of-the-box workflows don’t align with specific organizational needs."
Have you used ServiceNow and would like to share your experience with others?
Wondering if ServiceNow is right for your organization?
Our Help Desk Software selection experts can help you in 15 minutes or less.