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> Reviews of ServiceNow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceNow is a good fit for you!

Source: https://www.softwareadvice.com/product/27432-ServiceNow/reviews

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ServiceNow Reviews

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[Overview](https://www.softwareadvice.com/product/27432-ServiceNow/)

Reviews

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# ServiceNow Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(192)

4

(135)

3

(18)

2

(2)

1

(3)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4.3

Value for money

4.1

Functionality

4.5

* * *

### Pros

"ServiceNow does a great job of bringing everything—IT support, requests, workflows—into one centralized system, which makes tracking and managing tasks much more efficient."

"My overall experience with ServiceNow has been great, we use it to report various internal issues and requests and it has proven to be a reliable tool for managing structured communication between different teams."

"Effective ticketing tool to support delegation and task management within large teams with complex workflows."

### Cons

"One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying."

"The biggest downside is the complexity and steep learning curve—it can take time to fully understand and configure."

"Another inconvenient thing--the search 'circle' is not on every page, so you have to open the home page to see it if need to quickly search for something else."

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ServiceNow Reviews, Pros and Cons - 2026 Software Advice