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> Reviews of Salesforce Sales Cloud. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesforce Sales Cloud is a good fit for you!

Source: https://www.softwareadvice.com/product/2764-Salesforce/reviews

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Salesforce Sales Cloud Reviews

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Reviews

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# Salesforce Sales Cloud Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(10,360)

4

(6,463)

3

(1,533)

2

(264)

1

(166)

## Secondary Ratings

Ease-of-use

4

Customer Support

4.1

Value for money

4

Functionality

4.4

* * *

### Pros

"The most impressive aspect is the predictive power of its AI driven insights, which provides clear visibility into pipeline health and ensures that no high value lead is overlooked, making it a powerhouse for teams that prioritize data driven growth"

"It is a robust and reliable solution that significantly enhances sales tracking, customer relationship management, and operational transparency. While there is a learning curve and upfront investment, the long-term benefits in terms of efficiency, scalability, and data-driven decision-making make it a worthwhile platform for organizations looking to mature their sales processes."

"Dashboard is easily customizable which provides me complete visibility of sales and the automation reduces a lot of manual work and saves my energy and time."

### Cons

"That said, there are some limitations around formula fields and complex calculations. When referencing other formula fields or building longer logic scripts, the constraints can make certain metrics difficult to implement directly in Salesforce, requiring some calculations to be handled outside the system."

"It’s not the most intuitive system when you first start using it, and setup can take a fair bit of time and effort to get right. If it’s not managed well from an admin perspective, the interface can also become cluttered with too many fields and workflows."

"Unable to use formula if the referencing field is also formulated, or the formula / script gets really long, so some metrics have to be calculated outside of Salesforce"

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Salesforce Sales Cloud Reviews, Pros and Cons - 2026 Software Advice