# GoTo Connect Software Reviews, Demo & Pricing - 2026 > Review of GoTo Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/2766-GoTo-Connect --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / GoTo Connect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/)[Alternatives](https://www.softwareadvice.com/product/2766-GoTo-Connect/alternatives/) # GoTo Connect 2026: Benefits, Features & Pricing Wondering if GoTo Connect is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview GoTo Connect 4.5 [(669)](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/) Pricing Pricing available upon request ### About GoTo Connect GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages. GoTo Connect brings communications together with the best admin tools on the market, #1 customer-rated support, and a full suite of customer engagement tools including webinars and contact center— all delivered on the most reliable platform, while priced to give incredible value. Wondering if GoTo Connect is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. ## GoTo Connect User Interface ## Popular GoTo Connect Alternatives Main Product GoTo Connect 4.5 [(669)](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/) Ratings Breakdown - 4.43Ease of use - 4.41Value for money - 4.53Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11047)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.43Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14603)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price ## GoTo Connect Pros and Cons We analyzed 669 verified reviews for GoTo Connect to find out what actual users really think. Select to learn more Responsive And Knowledgeable Help GoTo Connect's customer support is consistently praised for being responsive, knowledgeable, and patient. Users highlight fast issue resolution, helpful onboarding assistance, and ongoing guidance for technical questions. The support team is accessible and provides clear instructions, making setup and troubleshooting easier for businesses of all sizes. Flexible Remote Phone Solutions The platform offers a feature-rich phone system with options for hard and soft phones, mobile apps, and web interfaces. Users appreciate the ability to work remotely, forward calls, customize call flows, and manage multiple extensions. Integration across devices and easy expansion support efficient communication for both in-office and remote teams. Cost-Effective And Transparent Plans GoTo Connect is valued for its affordable pricing, straightforward plans, and lack of hidden fees. Businesses benefit from cost savings, flexible packages, and all-inclusive features. Users note clear billing, competitive rates compared to other providers, and the ability to scale services without unexpected charges. Service Depends On Strong Internet GoTo Connect relies entirely on a stable internet connection, causing call quality issues, dropped calls, and outages when connectivity is poor. Users face compatibility problems with some routers and experience disruptions tied to their internet service provider, making reliability a concern for some businesses. Confusing Charges And Slow Support Billing problems include unexpected cancellation fees, slow resolution of invoice disputes, and ongoing charges after account cancellation. Users find the billing interface confusing, experience delays in support, and struggle with inconsistent communication from the billing department, leading to frustration. Dropped Calls And Limited Controls Users report frequent dropped calls, glitches with the mobile and desktop apps, and unreliable SMS features. Call management tools lack detailed logs, reporting, and visibility into agent status. Transferring calls and handling multiple lines can be difficult, impacting daily operations and customer interactions. ## GoTo Connect Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Phone System Pricing available upon request Plan includes: - Call from Any Device, Anywhere - Existing Number Porting - Local, Toll-Free & Vanity Numbers - Toll-Free Minutes - International Calling - Smart Call Routing - Unlimited Auto Attendants - Unlimited Customizable Dial Plans - Unlimited Ring Groups - Call Queues Read More Customer Engagement Pricing available upon request Plan includes: - Shared Inbox - Custom Surveys - AI Powered Messaging Assistant - WebChat Channel - Facebook & Instagram Messenger Channel - SMS & MMS Campaigns - Customizable Dashboards Complete CX Pricing available upon request Plan includes: - Call Queues - Advanced Rules and Routing - Intelligent Call Routing - Skills Assignment - Tag Management - Call Campaign - Ring Strategy - Monitor and Coach Agents - Call Dispositions - Call Wrap Up - Auto-Queue Callback Read More Contact Center Pricing available upon request Plan includes: - Feedback Module - Quality Management - Screen Recording - Auto-Dialer - 20+ Digital and Social Channels - Workforce Management Integrations Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## GoTo Connect Features - Popular features found in VoIP Caller ID Call Monitoring Call Recording Call Routing Computer Telephony Integration Contact Management IVR Mobile Access SIP Trunking Voice Mail - More features of GoTo Connect Access Controls/Permissions Active Directory Integration Alerts/Escalation Alerts/Notifications API Archiving & Retention Audio Calls Audio/Video Conferencing Audio/Video Recording Automated Attendant Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Calendar Management Call Center Integration Call Center Management Call Conferencing Caller Profiles Call Logging Call Queues Call Scheduling Call Screening Call Scripting Call Tagging Call Tracking Metrics Campaign Management Chat/Messaging Collaboration Tools Communication Management Conferencing CRM Custom Greetings/Messages Dashboard Electronic Signature Employee Activity Monitoring Event Scheduling Event Triggered Actions Fax Management File Sharing File Transfer For Cloud Phone Systems Inbound Call Center International Calling Live Chat Manual Dialer Meeting Management Monitoring Multi-Channel Communication Multiple Scripts Multi-User Collaboration On-Demand Recording Online Voice Transmission Outbound Call Center PBX Phone Key Input Predictive Dialer Presentation Streaming Progressive Dialer Project Management Purchasing & Receiving Quality Management Queue Management Real-Time Chat Real-Time Reporting Recording Remote Access/Control Remote Support Reporting/Analytics Ring Groups Scheduled Recording Screen Sharing Softphone Survey/Poll Management Task Management Text to Speech Third-Party Integrations Time Zone Tracking Two Way Audio & Video Unified Communications Video Chat Video Conferencing Virtual Call Center Virtual Extensions Virtual Voicemail Voice Customization Voicemail Transcription VoIP VoIP Connection ## GoTo Connect Integrations Google Workspace Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review ## GoTo Connect User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 27% 3 6% 2 2% 1 2% Secondary Ratings Ease of Use 4.4 Value for money 4.4 Customer support 4.5 Functionality 4.5 Rahul P. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed October 2021 Perfect Product for All-in-out 4 It's one of the least buggy software out there when it comes to video and audio conferencing. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control. Cons: The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can Reasons for choosing GoTo Connect It was a cheaper option Reasons for switching to GoTo Connect There were a lot of constraints with the business account Read More MF Michael F. Verified reviewer Commercial Real Estate 201-500 employees Used daily for less than 12 months Review source Reviewed December 2024 Great Company to work with. 5 We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us. Cons: None that I can say because they are amazing. Reasons for choosing GoTo Connect They had the best bid but more so they were miles over any of the competition. They allowed us to not only meet the needs and goals but surpass them in the winning bid. Reasons for switching to GoTo Connect Mitel was in the process of leaving the voip business and were forcing end users o move to ring central and or another option. Read More BM Barbara M. Verified reviewer Construction 11-50 employees Used daily for more than 2 years Review source Reviewed July 2019 Jive Review 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Jive is a great product for voice, messaging, and fax. Cons: No complaints about Jive product, great software! Read More VR Verified Reviewer Consumer Goods 2-10 employees Used monthly for more than 2 years Review source Reviewed October 2024 Cost effective reliable VOIP choice 4 General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost effective and reliable. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client. Cons: missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options Reasons for choosing GoTo Connect Cost and and ease of implementation for a small team. Reasons for switching to GoTo Connect Product was acquired by the go to connect company and we got migrated. Read More AN Alex N. Verified reviewer Construction 51-200 employees Used daily for less than 6 months Review source Reviewed December 2023 Reliable VoIP Phone System 5 Excellent. Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when. All mile stones where hit at (or before) the estimated time. The switch over and porting went smoothly and the switch over happened without fuss, which was huge for us as the last time we made a change to our phone system it involved me and another IT employee staying at work until after midnight attempting to get things running. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls. Cons: The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require. Reasons for choosing GoTo Connect GoTo Connect ended up being the cheaper product to purchase and the completion did not seem to offer anything to make up the price difference. Reasons for switching to GoTo Connect GoTo offered us a superior product at a great price. Our previous phone system was feature poor and due to be discontinued any day so we need to switch, since we have been using GoTo for other communication related services it made sense. Read More DT Daniel T. Verified reviewer Automotive 11-50 employees Used monthly for free trial Review source Reviewed March 2025 Better options on the market 2 Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products. Ratings Breakdown 3 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: The user interface is very easy to navigate. It is very reliable little to no down time from recvied by myself and the people I support Cons: Costs are not very competitie compared to other software on the market. Intergration is lacking compared to other vendors e.g. teams Reasons for choosing GoTo Connect Does everthing that Goto meeting does with additional features Read More MW Michael W. Verified reviewer Publishing 11-50 employees Used daily for more than 2 years Review source Reviewed December 2019 Excellent VOIP Service! 5 I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down. Cons: I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints. Reasons for choosing GoTo Connect Pricing plus features edged out Jive over the competition. And once I contacted their sales support, I was sold thanks to their excellent US-based technical support - even in the late hours of the evening. Reasons for switching to GoTo Connect Our company split-off from a larger corporate entity, so we had to get our own telecom plan. Read More RM Rob M. Verified reviewer Insurance 11-50 employees Used daily for more than 2 years Review source Reviewed August 2023 Ok, But Not Great 3 It hasn't been horrible, but it hasn't been great either. When my contract expires in a few months I'll be looking to move to a new product. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere. Cons: Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y. Reasons for choosing GoTo Connect The MSP we were partnered with recommended them. Reasons for switching to GoTo Connect Cloud based and cloud managed phone systems are the way to go. Read More Travis S. Verified reviewer Insurance 2-10 employees Used daily for free trial Review source Reviewed December 2019 Buggy software with horrible support 1 Overall experience with Jive has been horrible. I wouldn't recommend this company to my worst enemies. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive Cons: Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss. We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause. Reasons for switching to GoTo Connect We were having issues with Dialpad, but after using Jive Dialpad seems like the best piece of software ever written. Read More Ezra S. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 6 months Review source Reviewed July 2019 Jive is a great price with all features needed 5 Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan. Cons: Jive seems to be great so far, cant complain Reasons for choosing GoTo Connect Cost price of jive was leading factor. Reasons for switching to GoTo Connect Jive was cheaper in bulk and has more features Read More Showing 1 - 10 of 669 Reviews [See All Reviews](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/) ## GoTo Connect Popular Comparisons [VoIP.ms vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/185743-voipms/)[Microsoft Teams vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/397766-microsoft-teams/)[Zoom Workplace vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/101384-Zoom-Video-Conferencing/)[Nextiva vs GoTo Connect](https://www.softwareadvice.com/compare/2683-Nextiva/vs/2766-GoTo-Connect/)[Wildix vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/208756-wildix/)[3CX vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/4936-3cx-phone-system/)[GoTo Meeting vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/188188-gotomeeting/)[Google Voice vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/171496-google-voice/)[Twilio vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/390005-twilio/)[Ultatel Cloud Business Phone System vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/227125-clarity-business-phone-system/)[Ooma Office vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/143509-ooma-office/)[Dialpad vs GoTo Connect](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/74028-dialpad/) [Compare All Alternatives](https://www.softwareadvice.com/product/2766-GoTo-Connect/alternatives/) ## Other Top Recommended VoIP Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1203) Recently recommended **16** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (387) Recently recommended **11** times [net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) **4.6** (10) Recently recommended **11** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **10** times Stuck Between Options? 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