--- title: "GoTo Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GoTo Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GoTo Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [GoTo Connect](https://www.softwareadvice.com/product/2766-GoTo-Connect/) / GoTo Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/2766-GoTo-Connect/) Reviews [Alternatives](https://www.softwareadvice.com/product/2766-GoTo-Connect/alternatives/) # GoTo Connect User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 671 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 428 reviews (64%) - 4 stars: 179 reviews (27%) - 3 stars: 39 reviews (6%) - 2 stars: 11 reviews (2%) - 1 star: 14 reviews (2%) ### Most mentioned pros - Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. - Offers the essential functions we need in our business context and also provides exciting features we haven't used before. - Currently, one of the best features of Goto Connect is the new AI feature. ### Most mentioned cons - We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. - GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. - The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. ## GoTo Connect customer reviews Showing reviews 1-25 of 671 (page 1). ### Perfect Product for All-in-out - Overall rating: 4/5 - Reviewer: Rahul P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's one of the least buggy software out there when it comes to video and audio conferencing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control. #### Cons The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can #### Reasons for choosing GoTo Connect It was a cheaper option #### Reasons for switching to GoTo Connect There were a lot of constraints with the business account --- ### Great Company to work with. - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us. #### Cons None that I can say because they are amazing. #### Reasons for choosing GoTo Connect They had the best bid but more so they were miles over any of the competition. They allowed us to not only meet the needs and goals but surpass them in the winning bid. #### Reasons for switching to GoTo Connect Mitel was in the process of leaving the voip business and were forcing end users o move to ring central and or another option. --- ### Jive Review - Overall rating: 5/5 - Reviewer: Barbara M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Jive is a great product for voice, messaging, and fax. #### Cons No complaints about Jive product, great software! --- ### Cost effective reliable VOIP choice - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost effective and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client. #### Cons missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options #### Reasons for choosing GoTo Connect Cost and and ease of implementation for a small team. #### Reasons for switching to GoTo Connect Product was acquired by the go to connect company and we got migrated. --- ### Reliable VoIP Phone System - Overall rating: 5/5 - Reviewer: Alex N. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent. Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when. All mile stones where hit at (or before) the estimated time. The switch over and porting went smoothly and the switch over happened without fuss, which was huge for us as the last time we made a change to our phone system it involved me and another IT employee staying at work until after midnight attempting to get things running. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls. #### Cons The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require. #### Reasons for choosing GoTo Connect GoTo Connect ended up being the cheaper product to purchase and the completion did not seem to offer anything to make up the price difference. #### Reasons for switching to GoTo Connect GoTo offered us a superior product at a great price. Our previous phone system was feature poor and due to be discontinued any day so we need to switch, since we have been using GoTo for other communication related services it made sense. --- ### Better options on the market - Overall rating: 2/5 - Reviewer: Daniel T. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The user interface is very easy to navigate. It is very reliable little to no down time from recvied by myself and the people I support #### Cons Costs are not very competitie compared to other software on the market. Intergration is lacking compared to other vendors e.g. teams #### Reasons for choosing GoTo Connect Does everthing that Goto meeting does with additional features --- ### Excellent VOIP Service! - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down. #### Cons I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints. #### Reasons for choosing GoTo Connect Pricing plus features edged out Jive over the competition. And once I contacted their sales support, I was sold thanks to their excellent US-based technical support - even in the late hours of the evening. #### Reasons for switching to GoTo Connect Our company split-off from a larger corporate entity, so we had to get our own telecom plan. --- ### Ok, But Not Great - Overall rating: 3/5 - Reviewer: Rob M. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It hasn't been horrible, but it hasn't been great either. When my contract expires in a few months I'll be looking to move to a new product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere. #### Cons Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y. #### Reasons for choosing GoTo Connect The MSP we were partnered with recommended them. #### Reasons for switching to GoTo Connect Cloud based and cloud managed phone systems are the way to go. --- ### Buggy software with horrible support - Overall rating: 1/5 - Reviewer: Travis S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Jive has been horrible. I wouldn't recommend this company to my worst enemies. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive #### Cons Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss. We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause. #### Reasons for switching to GoTo Connect We were having issues with Dialpad, but after using Jive Dialpad seems like the best piece of software ever written. --- ### Jive is a great price with all features needed - Overall rating: 5/5 - Reviewer: Ezra S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan. #### Cons Jive seems to be great so far, cant complain #### Reasons for choosing GoTo Connect Cost price of jive was leading factor. #### Reasons for switching to GoTo Connect Jive was cheaper in bulk and has more features --- ### Team Connection (2025) Solution - Overall rating: 5/5 - Reviewer: Jesse D. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple IT tool but mega performance under one roof. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing. #### Cons Nothing to complain,it complies all it was purposed for. --- ### Easy remote access tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GoTo Connect is a cost effective easy to manage tool that has helped us remotely support our users with ease. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros All-in-one communication solution: GoToConnect combines voice, video, and chat capabilities in a single platform. This can help to streamline communication and make it easier for users to access all communication channels from one place.Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels. This can help to reduce the learning curve and minimize the need for technical expertise.Scalability: GoToConnect can scale up or down as per business needs, making it a suitable solution for small, medium and large organizations. This can help businesses to grow without worrying about outgrowing their communication solution.Integration: GoToConnect integrates with a range of popular business tools, including CRMs, helpdesk systems, and productivity software. This can help to streamline workflows and improve efficiency.Mobility: GoToConnect is accessible from anywhere with an internet connection, making it ideal for remote work or for businesses with employees who are frequently on-the-go.Cost-effective: GoToConnect offers a range of pricing plans to suit different business needs and budgets. The platform also has no hidden fees, allowing businesses to budget for communication costs more effectively. #### Cons Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If the internet connection is unstable or slow, the quality of voice and video calls can suffer.Limited customization: While GoToConnect is highly functional, it may not be as customizable as some other solutions on the market. This could be an issue for businesses with highly specific requirements or for businesses that want to integrate with specialized software.Limited analytics: GoToConnect does not provide in-depth analytics and reporting features. This can make it difficult for businesses to track call quality, user activity, and other key performance metrics.Training and adoption: GoToConnect may require some training for users to fully understand how to use all of its features. This can be a challenge for businesses with employees who are not tech-savvy or resistant to change.High-volume usage: GoToConnect may not be the best fit for businesses that have high-volume communication needs, such as call centers or large customer support teams. The platform may not have the necessary scalability or functionality to handle high-volume usage. --- ### Manage Communications Better - Overall rating: 4/5 - Reviewer: Michael R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered GoTo Connect is good and it works without breaking the bank. I would tell someone else starting a business that they should look at Connect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Connecting is better because we only need one service and it's all stored together. After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems. Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone. I don't have to pay a lot for Goto Connect so that makes me like it even more. I think they charge what it's worth. #### Cons Sometimes getting help from customer support can be frustrating and hard. I don't always think they help the situation. If the internet connection is fuzzy then so are all of our communications. After it's restored it takes a while to catch up. But if you have a good provider there's no need to worry. --- ### Video and audio in one platform. - Overall rating: 5/5 - Reviewer: João V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With the COVID pandemic, the GoToConnect platform helped employees to collaborate due to the quarantine and everyone working from their homes. We use the voip service a lot to communicate for free and the videoconference feature to make regular meetings, presentations and training. The experience was very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings. #### Cons GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about. --- ### A Review for GoTo Connect - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I like this system. It was a really smart choice. Because it does so many things, I can replace some software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The feature I liked the most is transferring my calls to my cell phone. This way I am not totally connected to my desk. #### Cons The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as well. --- ### Best thing we ever did - Overall rating: 5/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered This system absolutely changed how we did business just as COVID started. Made life easier for everyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time #### Cons everything has gone well so far over the last 3 years #### Reasons for switching to GoTo Connect Technology/cost/features --- ### GoTo review - Overall rating: 4/5 - Reviewer: Nainsi R. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with GOTO is great help to manage calls data great options for voicemail and client meetings #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use helps to maintain call flow easy to access , can use in our phone (android and IOS ) great software for international calls #### Cons We can’t record our calls for future reference which make this software a little tacky overall great experience --- ### Wow, can I get a root canal instead, please? - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The service is worse than non-existent, it was actively bad in so many ways. From just not calling back to incompetent techs (twice, including the entire reason the tech couldn't change the settings, I actually figured it out and explained it to the tech) to just inferior code, Jive has it all! Here's the kicker; you cannot store ANY voice data until you go and activate (and configure, with zero support) an Amazon SAS account (don't quote me on the acct type) which is completely outside the realm of 'consumer' product. I've gotten my pound of flesh for the loss to my income, I've personally been responsible for at least 3 businesses staying FAR away from Jive. Come to think of it, the name fits! After exactly 23.5 hours of my time over 5 days on this (I kept track) I finally cut bait and got a Google Voice setup. You should to! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought. #### Cons Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works! If you need to ANY of the above, run screaming from this app and this company. #### Vendor response Certainly not the experience we hope to provide. Sending a direct message to gather additional info and make sure any open account details are resolved. Can you please provide your account name, reference ID, and best contact info. We'll have someone from our team make sure the account is resolved or closed out. Based on the review information sounds like you've switched providers. Replied December 2018 --- ### Jive Voice Value is Value - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The company has great customer service and an affordable price. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This internet phone service allows you to have a landline at a low price and is customizable for your business. #### Cons The connection is not always good and the number that shows up on callers ID when you make an outbound call is different from the number people are calling. #### Vendor response Thanks for submitting your review! From looking over the comments there may be some ways we can work together to improve your overall experience. We offer a free network tool called Jive View which helps identify potential network improvements to improve call quality, and there are some configuration changes we can adjust to make sure the caller id number you want to show up on outbound calls is registered correctly. Replied February 2019 --- ### 5yrs and still satisified - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. substantial cost savings year over year with fully administrative capability. If you want to perform much of the admin yourself (I do!) the incredibly robust capabilities make it possible to create a system that rivals far more expensive large scale corporate phone solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management. #### Cons proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets. --- ### Best VoIP! - Overall rating: 5/5 - Reviewer: Rex S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! Best VoIP solution on the market! integration with their video conferencing solution is currently free. They are always upgrading and imporving. Full of features to meet the growing small business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone. #### Cons No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes. --- ### Jive is Consumer Oriented - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In general, Jive has been super responsive. Call forwarding has been a problem, but we have found an ulterior method. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software functions as expected, but the important thing for any business owner is the support of the Jive staff. When function is lost, it is important to find out why and who is responsible.The Jive technicians try to quickly zero in on the source of the problem with full knowledge that communications are the life line of any business. #### Cons Because Jive is dependent on AT&T lines, there are problems that have to be reconciled with AT&T first, an issue that can take hours on the phone. --- ### An utter failure of cloud based phone services, at least for mobile apps. - Overall rating: 1/5 - Reviewer: Ardalon F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered This company simply cannot deliver MOST of what if promises when you sign up. Their mobile app is an utter failure. Their concept and price structure is great; sadly, the services just don't work. Here are the items that do not actually work: 1. Call Waiting (if you can believe it!). If you accept any call that comes through on call waiting, it will automatically disconnect the other caller. After extensive discussion with the tech team and management, they simply said its they don't see any way of fixing this feature, which is just unbelievable. 2. Also, their Caller ID will NEVER alert you that you have an incoming call while you're on an active call on your iPhone because it does not make any sounds to alert you of the incoming call. Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future. 3. If you have multiple phone numbers like I do, their system is not setup to let you choose which number you can call out from. Their app does not display your phone numbers, so its always a guessing game. NOTE: They will tell you that they have created a new mobile App called GoToConnect which resolves the issues. DO NOT BELIEVE THIS! Their new app resolves NOTHING. It has more limitations than their preceding app called JIVE, which is an equal failure. 4. Their caller ID is a failure because it displays the caller's number using a moving banner that is too slow to see #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Pricing is good. that's all. But still not worth all of the failed features. #### Cons The most basic features of their mobile app does not work. See review for detailed explanation. A lot of false promises were made by ambitious sales people, none of which they were able to keep. I have no idea how anyone could leave a positive review for this company. #### Reasons for switching to GoTo Connect I was enticed my their price structure and their false promises of providing good, reliable service. --- ### GoTo VOIP review - Overall rating: 5/5 - Reviewer: Allison C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great customer support and reliable phone service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A user-friendly platform, unlimited lines, able to preset office hours and after hours emergency line, so many helpful features! #### Cons There was a slight learning curve with the platform and features, I did need to make a few calls for support to figure out certain things #### Reasons for switching to GoTo Connect Verizon was very expensive for only 3 lines, Goto offered better pricing, unlimited lines and extra features that were attractive to our business --- ### Moving Towards Excellence - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. cost benefits for clients, lower cost of ownership and meets numerous vertical needs using either all hosted hybrid or SIP trunks. The width of the solutions allows more market capture. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Overall this company integration plan is well thought out and that creates a smooth transition for onboarding clients and reduces the offboarding associated with poor integration strategies by hosted competitors. #### Cons Jive needs to spend time on taking the Apple approach to removing ambiguity and non-intuitive processes within their portals. While their customer and VAR portals are good they could be great. ## More reviews [Next reviews](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/?page=2) --- GoTo Connect Reviews, Pros and Cons - 2026 Software Advice