# Dynamics 365 Customer Service Software Reviews, Demo & Pricing - 2026 > Review of Dynamics 365 Customer Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/28653-dynamics-365-customer-service --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Dynamics 365 Customer Service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Dynamics 365 Customer Service 2026: Benefits, Features & Pricing Wondering if Dynamics 365 Customer Service is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Dynamics 365 Customer Service 4.4 [(7)](https://www.softwareadvice.com/product/28653-dynamics-365-customer-service/#reviews) Pricing Pricing available upon request ### About Dynamics 365 Customer Service Microsoft Dynamics 365 provides integrated solutions that allow businesses to better track leads, automate field service, drive sales, and improve operations using mobile, enterprise-ready business apps from the cloud. The system's business apps, ranging from sales & customer service to financials and operations, are designed to be deployed as a package or independently as companies grow and expand, and all work together as part of a larger software solution. Microsoft Dynamics 365 offers supporting apps for iOS, Androids, and Windows Phone; they are available offline, so users can work without data connectivity and data will sync automatically once a connection is reestablished. Seamless integration with Outlook, Lync, SharePoint, OneNote, Word, and other Microsoft applications to save time and minimize double-entry. The system is designed for collaboration; users can interact in Yammer, quickly add colleagues to projects and meetings, and view where others are working in documents in real-time. Wondering if Dynamics 365 Customer Service is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Dynamics 365 Customer Service User Interface ## Popular Dynamics 365 Customer Service Alternatives Main Product Dynamics 365 Customer Service 4.4 [(7)](https://www.softwareadvice.com/product/28653-dynamics-365-customer-service/#reviews) Ratings Breakdown - 4.14Ease of use - 3.83Value for money - 4.33Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18786)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3445)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Dynamics 365 Customer Service Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Dynamics 365 Customer Service Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Dynamics 365 Customer Service AI Copilot Autoresponders Chatbot Collaboration Tools Email Management Generative AI IVR Live Chat Multi-Channel Communication Real-Time Monitoring Support Ticket Management Third-Party Integrations ## Dynamics 365 Customer Service User Reviews Overall Rating 4.4 Ratings Breakdown 5 57% 4 29% 3 14% 2 0% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 3.8 Customer support 4.3 Functionality 4.6 Have you used Dynamics 365 Customer Service and would like to share your experience with others? Bo K. Verified reviewer Banking 10000+ employees Used daily for more than 2 years Review source Reviewed December 2023 The Very Best 5 Integrated perfectly well with the products within company. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product can anticipate customer behavior, and needs or issues and can provide solutions, and this feature is the best when dealing with very large volume of customers, especially focused on an area in a timeline. It can foresee scenarios, create reports to let you see the future of a project if delivered, and can provide many real-time predictions which is very helpful when deciding to go live with a project that would effect the whole company. Cons: Cannot say anything bad about the product, maybe only if the first installation could have been faster instead of taking some time. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed June 2023 D365 for Customer Service 5 We have been deploying D365 for various clients, be it in the financial sector (brokers, consulting, tax, banking, wealth management) to retail to property management/development to education to marketing, etc. etc. We are yet to find a scenario where Dynamics was not able to make a positive improvement in the way our clients operate. The most important proviso is that proper consulting takes place - the client and consultant need to understand each other - business vs. product vs. expectation. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Highly configurable, well thought-through. All aspects of customer service functionality in a single, tidy package. And whatever you don't get, you can most likely integrate with. A robust solution with Microsoft backing their product reputation. Cons: For smaller to lower-end-mid-tier businesses, the pricing may be steep. However, with proper consultation and guidance, Microsoft should likely find ways to make the solution more affordable. And once the business starts reaping the rewards, the costs are soon justified. Reasons for choosing Dynamics 365 Customer Service Best product fit, reputable vendor, comprehensive support. Read More LS Lynn S. Verified reviewer Biotechnology 51-200 employees Used daily for more than 2 years Review source Reviewed December 2022 Customer Service Hotspot 3 I've dealt with worse customer service but this app is a product to give chances to. Ratings Breakdown 3 Ease of use 2 Value for money 4 Customer support 4 Functionality Pros: The ability to be able to connect with customer support anytime anywhere to help you out with any product needs is fantastic. They are very friendly and helpful. Cons: Depending on the customer service chat, email or phone call, it can be 50/50 as to if your problem will be solved in a timely manner. Read More VR Verified Reviewer Warehousing 51-200 employees Used daily for less than 2 years Review source Reviewed June 2024 Robust enterprise-focused customer service software 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Dynamics 365 Customer Service is great for its issue tracking and service desk capabilities, including email-to-ticket conversion and live website chat management. Cons: Incapability of its to login one account on different windows. Read More VR Verified Reviewer Computer Software 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2023 Good case management features 4 Ratings Breakdown 2 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Allows the creatin and the management of a centralized knowledge base which reduces resolution times. Cons: Integration with third-party or legacy systems is a bit harder than integrating with other Microsoft products. Read More VR Verified Reviewer Insurance 11-50 employees Used daily for more than 2 years Review source Reviewed September 2023 A valuable product for customer service needs 5 Overall it does what it should and offers key features to assist with customer service needs. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The ease of use and functionality are the key pluses for this product and I would recommend this product. Cons: You definitely need a developer to deploy this product and customize if you aren't using out the box functionality. Read More VC Victoria C. Verified reviewer Telecommunications 10000+ employees Used weekly for less than 2 years Review source Reviewed March 2023 Dynamics 365 Customer Service review 4 It's a great tool for Customer serviceKeep all customer data in one place. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It is a great tool fr offering customer care to clients and for bringing all clients together in one location so that we can provide support.The Dynamics 365 customer support team responds quickly to all enquiries. Cons: The product is decent but a little pricey. Read More Showing 1 - 7 of 7 Reviews ## Other Top Recommended Customer Service Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18786) Recently recommended **94** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (252) Recently recommended **93** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **21** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times Stuck Between Options? 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